Embassy Suites Charlotte

Hotels
•
Embassy Suites Hotels
8.1 (1106 reviews)
4800 South Tryon Street , Charlotte , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Hospitality
Clean
Helpful staff
Good breakfast
Complimentary drinks
Cons:
Cleanliness issues
Service delays
Maintenance problems
Cold food

Categories

Cleanliness
6.85
Numerous complaints about cleanliness issues including dirty rooms and unclean facilities.
Service
8.35
Mixed reviews on service; initial check-in issues but some staff were described as friendly and helpful.
Location
8.85
Standard quality for this hotel tier.
Room Quality
7.85
Some rooms were not up to standard with maintenance issues reported.
Amenities
8.35
Pool area enjoyable for kids; happy hour and complimentary drinks well received.
Value for Money
7.35
Concerns about pricing versus quality of cleanliness and service.
Food and Beverage
8.85
Breakfast described as phenomenal by some, though issues with temperature noted.
Overall Experience
8.35
Some positive aspects but significant issues impacted overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:30

Property Description

Convenient Location and Complimentary Shuttle Service
Located near Charlotte's main attractions and the airport, Embassy Suites Charlotte offers easy access to popular venues and provides free shuttle service for guests' convenience.

Comforts of Home and Thoughtful Amenities
Enjoy in-room refrigerators, microwaves, and a free daily cooked-to-order breakfast at the Charlotte Embassy Suites, ensuring a comfortable stay with all the conveniences of home.

Modern Business and Fitness Facilities
With a state-of-the-art business centre, free high-speed internet access, and a modern fitness centre, guests at Embassy Suites Charlotte can stay productive and fit during their stay.

Book your stay at Embassy Suites Charlotte for a seamless blend of comfort, convenience, and excellent service.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 1106 reviews
Cleanliness: 6.85
Service: 8.35
Location: 8.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 7.35
Food and Beverage: 8.85
Overall Experience: 8.35
J
Joshua • solo_traveller • us
10
2026-05-23 • via Nuitee
L
Lakoya • couple • us
10
Good other than the pets.
Pros:

Everything

Cons:

Pets

2026-05-23 • via Nuitee
C
Caitlin • couple • us
8
2026-05-20 • via Nuitee
S
Soriano • solo_traveller • us
1
2026-05-19 • via Nuitee
J
Jeremi • couple • us
10
This was amazing and the room was very spacious
Pros:

Everything was amazing

Cons:

N/a

2026-05-17 • via Nuitee
A
Ashley • couple • us
10
2026-05-16 • via Nuitee
K
Kayla • couple • us
10
2026-05-14 • via Nuitee
N
naufrage123 • Couples • Ocala, Florida
2
Disappointed
Pros:

The check in clerk was surly and inhospitable. We were told that we would not be given the room type we preferred (and requested). The first room we were sent to had a disgusting odor. Back at check in, the clerk put us in a room directly in front of an elevator. No smell, but too much noise. No recognition of our Hilton Honors status. Maybe it is time to change to another loyalty program. Marriott? Hyatt?

2026-05-12 • via Tripadvisor
B
Brooks • couple • us
9
Pros:

The food was nice, the pool was clean,

Cons:

I liked everything

2026-05-12 • via Nuitee
S
Shanika • couple • us
7
2026-05-12 • via Nuitee
W
Wistar • solo_traveller • us
10
Pros:

Everything

2026-05-11 • via Nuitee
K
Kadeejah • family_with_children • us
10
2026-05-11 • via Nuitee
Z
Zuri • couple • us
10
i really enjoyed myself the pool area the bar everything was amazing i will be coming back soon
Pros:

every thing

Cons:

The elevators move slow

2026-05-11 • via Nuitee
S
Seana • extended_group • us
10
2026-05-08 • via Nuitee
T
Thomas • couple • us
9
Pros:

Very modern, comfortable room. Happy hour and breakfast were excellent.

2026-05-07 • via Nuitee
O
Omarian • couple • us
8
2026-05-04 • via Nuitee
E
Edwige • family_with_children • fr
7
2026-05-04 • via Nuitee
W
Whitley • solo_traveller • us
10
2026-05-04 • via Nuitee
T
Trujillo • solo_traveller • us
4
Disappointed
Pros:

Some staff were helpful such as Hector who helped us find a good place to eat and a couple ladies up front who were on night shift as well.

Cons:

Had issues the whole time. Housekeeping was rude and refused to get anything from our room. I asked and they said maybe at 12 and never came. Had to go without tissue after calling down over and over till we got some.They had given us a room with mold and water that was leaking that my child was in as well. Then we had to wait for another one and was out of a room all day.Then we called for an accident in our room where glass was broken from getting food out of the microwave and the glass fell out and didn't have a way to clean it. We had a 2 year old in the room as well as my 8 year old and there was no urgency to help get it cleaned. Then we asked the house keeper who was across the hall and she said she wasn't assigned to our room. Then the pool was closed for most of our stay. This definitely wasn't the graduation vacation I had hoped for.

2026-05-02 • via Nuitee
D
Denise • family_with_children • us
8
2026-05-01 • via Nuitee