Hotel Novotel Brussels Off Grand Place

Hotels
•
Novotel
8.4 (5051 reviews)
Rue du Marché aux Herbes 120 , Brussels , BE
+32 2 620 04 29

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Terrace
Family rooms
Pets allowed
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Review Highlights

Pros:
Excellent central location (close to train station and attractions)
Friendly and helpful staff
Comfortable beds and generally nice rooms
Useful amenities (waffle machine, water dispensers, gym, luggage storage)
Good for short stays and sightseeing
Some guests report good breakfast
Cons:
Value for money perceived as poor / hotel seen as expensive
Breakfast quality and variety inconsistent; breakfast area cleanliness issues
Bathroom cleanliness sometimes borderline; dirty plates reported
Some rooms small; air conditioning not cooling well
TVs lack streaming apps (Netflix/Prime) and screen casting
Occasional noisy extra beds, and minor bathroom fittings missing (e.g., WC brush, sink in separate toilet)

Categories

Cleanliness
7.6
Mixed comments: rooms often described as clean but multiple mentions of limited bathroom cleanliness and dirty plates in breakfast area, so cleanliness is slightly below average.
Service
9.8
Staff praised repeatedly as amazing and helpful (accueil serviable), so service is rated very highly.
Location
9.8
Consistently highlighted as central/perfect—very close to the train station and main attractions; location is a standout positive.
Room Quality
8.4
Rooms described as comfortable and sometimes spacious with good beds; some guests noted small rooms, noisy extra beds, soft mattresses and air-conditioning issues, giving an overall good but not perfect score.
Amenities
8.2
Positive mentions of waffle machine, water dispensers, luggage storage and a gym, but some complaints about TV app availability (no Netflix/Prime) and minor facility gaps.
Value for Money
6.8
Several guests felt the hotel was expensive or not worth the price (paying more for location), so value is notably below the target rating.
Food and Beverage
7.6
Breakfast opinions mixed: some praise for good/super breakfasts, others note limited options, cleanliness issues at breakfast area and room for improvement in quality/variety.
Overall Experience
9
Overall stays described as very enjoyable due to location, comfortable rooms and helpful staff, yielding a strong overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Central Location near Grand Place
Novotel Brussels Off Grand Place offers air-conditioned rooms just steps away from the iconic Grand Place in Brussels. Explore the historic heart of the city with ease.

Comfort and Convenience
Each room is equipped with modern amenities including a flat-screen TV, work desk, and cozy sofa. Guests can unwind with a drink from the minibar or enjoy a hot beverage in the comfort of their room.

Dining and Leisure Options
Indulge in international cuisine at the Gourmet Bar or sip on a cocktail while enjoying the vibrant atmosphere. Take advantage of the bicycle rental, fitness centre, and street terrace for a relaxing stay.

Experience the best of Brussels at Novotel Brussels Off Grand Place. Book your stay now for a memorable trip!

Important information:

Please note that guests are required to show the credit card the booking was made with, or an authorization form signed by the credit card holder if he/she is not traveling along. Otherwise the payment will not be accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Location

Guest Reviews

8.4
Based on 5051 reviews
Cleanliness: 7.6
Service: 9.8
Location: 9.8
Room Quality: 8.4
Amenities: 8.2
Value for Money: 6.8
Food and Beverage: 7.6
Overall Experience: 9
H
Hana • extended_group • eg
10
2026-10-31 • via Nuitee
D
Dragos • family_with_children • ro
10
2026-10-31 • via Nuitee
D
Dawn • couple • je
9
2026-10-29 • via Nuitee
F
Fabio Fausto • solo_traveller • it
10
2026-10-29 • via Nuitee
A
Anja • family_with_children • de
9
Pros:

Sehr zentrale Lage, Waffelmaschine im Frühstücksbereich, Wasserspender in den Etagen + Flasche zum Auffüllen; gute Zimmergröße bei 3 Personen (Doppelbett+Ausziehsofa); leiser Kühlschrank im Zimmer

Cons:

Kein Waschbecken in der separaten Toilette; keine WC-Bürste, Badbeleuchtung zu dunkel

2026-10-29 • via Nuitee
E
emmanuel • family_with_children • fr
10
2026-10-29 • via Nuitee
K
Klaus • family_with_children • at
10
Pros:

Die zentrale Lage. Das Hotel ist sehr empfehlens wert.

2026-10-29 • via Nuitee
O
Oliver • family_with_children • nl
5
2026-10-28 • via Nuitee
Z
Zeeshaan • family_with_children • gb
8
2026-10-28 • via Nuitee
E
Emanuela • family_with_children • ro
8
In total a really nice experience
Pros:

The location, really in the city center

Cons:

Not very clean at the breakfast area and not to many options for breakfast

2026-10-28 • via Nuitee
C
Charitini • family_with_children • gr
7
Pros:

Η τοποθεσια

Cons:

Σχετικα ακριβο

2026-10-28 • via Nuitee
S
saviour vella • couple • mt
7
Pros:

Location and staff were amazing

Cons:

Breakfast could be better and it's not worth the money but you pay for the location

2026-10-27 • via Nuitee
M
Maris • couple • mt
8
Location was very central
Pros:

Its location was excellent

Cons:

Some of the plates that were stacked ready for morning breakfast were still dirty with restaurant food since there was rice. Also, we left the do not disturb notice for the room not to be cleaned but it was cleaned anyway.

2026-10-27 • via Nuitee
F
Freddy • family_with_children • fr
10
2026-10-27 • via Nuitee
L
Leila • solo_traveller • ma
8
2026-10-27 • via Nuitee
E
Ervīns • family_with_children • lv
9
Great place to stay in center of the city!
Pros:

Location is just perfect. Every major object is just in walkable distance. Rooms were nice and clean with good breakfast in the morning.

Cons:

Nothing to add here.

2026-10-26 • via Nuitee
L
LUIS FILIPE • family_with_children • fr
7
Très bon emplacement mais malheureusement on paie l emplacement plus que l hôtel
Pros:

L emplacement
Le petit déjeuner

Cons:

Les lits d appoint étaient bruyants
La propreté de la salle de bains était limite

2026-10-26 • via Nuitee
T
Thanaluk • couple • th
8
2026-10-26 • via Nuitee
E
Emina • couple • de
7
Für einen kurzen Aufenthalt, ist das Hotel gut.
Pros:

Die Lage ist wirklich hervorragend.

Cons:

Die Preise an der Bar.

2026-10-25 • via Nuitee
E
Esther • family_with_children • es
7
Pros:

Me gustó que está cerca de todo y el área del hall para recuperar energía.

Cons:

La relación calidad-precio: de hecho suelo coger desayuno en los hoteles y, en este caso, lo descarté porque me parecia excesivo. Tampoco me gustó que la hora del check-in fuera a las 15 y la del check out a las 11.

2026-10-25 • via Nuitee