The Balmoral Hotel

Hotels
•
Independent
7.8 (121 reviews)
125 OR Tambo Parade, Durban, KwaZulu-Natal, 4000 , Durban , ZA
+27 31 368 8220

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Facilities

Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Concierge service
Elevator
Supervised childcare/activities
Conference space
See all facilities

Review Highlights

Pros:
Good location
Good breakfast options
Brilliantly attentive staff
Cons:
Check-in issues
Unclean room
Loud noise at night

Categories

Cleanliness
5.76
Room was not made correctly and had items from former occupants.
Service
7.73
General service issues with check-in and room access.
Location
9.77
Great location right on the sea shore.
Room Quality
6.72
Initial room was not clean; second room had issues with keys.
Amenities
8.25
All amenities were supplied.
Value for Money
8.21
Decent value given the location, but affected by issues during stay.
Food and Beverage
8.76
Good breakfast options available.
Overall Experience
7.23
Worst experience at a hotel due to service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:00

Property Description

Discover a hidden gem nestled in the heart of Durban, where comfort meets elegance at The Balmoral Hotel.

Unmatched Locations
Enjoy breathtaking views from our terrace, just steps away from the pristine beaches of Golden Mile and a short stroll to Durban Funworld. Perfectly situated for both leisure and business travelers, you’ll find your desires catered to around every corner.

Exquisite Dining
Savor delectable Halal dishes at our on-site restaurant or indulge in 24-hour room service for those late-night cravings. Pair your culinary experience with a buffet breakfast to start your day refreshed and energized.

Exceptional Services
Stay connected with complimentary wireless internet while our attentive concierge is at your service for all your needs. Whether you're unwinding at our common area TV or taking advantage of our business center, each visit promises an unforgettable stay.

Book your getaway now for an extraordinary experience at The Balmoral Hotel!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

7.8
Based on 121 reviews
Cleanliness: 5.76
Service: 7.73
Location: 9.77
Room Quality: 6.72
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 7.23
L
Lulu • couple • za
3
I wouldn’t recommend or stay there again despite very pleasant staff
Pros:

Location and staff who are trying their very best

Cons:

Property is very old. Definitely no longer a 4 star. Price special was meaningless without breakfast compared to a nearby 4 chain with updated facilities. Torn upholstery. Toilet was malfunctional in the first room. No hot Water on day 1 in the second room. Shower water diverter lever on the tap had to be kept pressed down while showering as the water would divert to the bath when not pressed down. No hand towels or shower mat. Unfortunate that the lift wasn’t working at our arrival but they worked through the night to fix it.

2026-07-25 • via Nuitee
M
Mmamogapi J • solo_traveller • za
10
2026-07-21 • via Nuitee
D
Dimakatso • solo_traveller • za
8
Pros:

The hotel is closer to the beaches and breakfast was very nice, there is a lotbof variety

2026-07-21 • via Nuitee
T
Thokozile • couple • za
8
2026-07-21 • via Nuitee
P
Pv • solo_traveller • za
6
Pros:

Food was good

Cons:

Bed linen too old off white instead of white, towels as well with stains not usable, rooms were too small had booked for 14 people only 2 rooms were spacious with good light

2026-07-20 • via Nuitee
A
Abbass • solo_traveller • za
10
Pros:

Will be nice to renovate the entire rooms

Cons:

The bed and bathroom are too small

2026-07-20 • via Nuitee
P
Princess • family_with_children • za
10
2026-07-20 • via Nuitee
R
roller0908 • extended_group • tr
4
2026-07-20 • via Nuitee
T
Tertia • family_with_children • za
5
The noise from the air vents was unbearable and the noise from the loitering at night was bad.
Pros:

The staff was very friendly, professional and very helpful, parking arrangement and promises were met and reliable.

Cons:

The outside noise on the side of room 201 and 203 was very very noisy at all times. There are vents/noisy air vents that run all time on that side, besides the street and the noisy loitering at night, we could not sleep at all with the noisy vents. There were coackroaches in the toilet. The noise from outside was the worst experiance. One cannot sleep at all. I cannot sleep with windows tightly closed and that made it worse. The carpet needs to be taken out. The hotel needs a proper upgrade

2026-07-20 • via Nuitee
A
Ahmed • solo_traveller • za
6
Vintage Stay
Pros:

The hotel still had the old vintage decor and furniture. Staff very friendly vin

Cons:

The pillow smelled of the previous persons perfume. Not enough TV channels. Too much street noises

2026-07-20 • via Nuitee
H
Halalisani • solo_traveller • za
10
Pros:

Everything was perfect

Cons:

Non

2026-07-19 • via Nuitee
C
Cynthia • solo_traveller • za
6
2026-07-18 • via Nuitee
S
Sipho • solo_traveller • za
8
2026-07-18 • via Nuitee
S
sellina • extended_group • za
10
Pros:

bed

Cons:

limited lifts

2026-07-17 • via Nuitee
M
Mabena • extended_group • za
8
When inside the hotel it's quite
Pros:

The sea view

Cons:

The traffic around the are

2026-07-17 • via Nuitee
G
Goondie • family_with_children • za
7
Awesomeness
Pros:

The vintage look was beautiful and it's across the beach. The sunrise was absolutely breathtaking. I love the terrace from morning breakfast to dinner the vibe was lovely. The breakfast was lovely and Halaal.

Cons:

That our room was facing a building and it was a bit dark and the flo

or was squeaky.

2026-07-16 • via Nuitee
J
James • solo_traveller • za
9
it was fine
Pros:

I liked the dinner

Cons:

the room space was small

2026-07-16 • via Nuitee
L
Lungile • extended_group • za
6
2026-07-14 • via Nuitee
M
Molapo • solo_traveller • za
6
2026-07-13 • via Nuitee
L
Leonel Wallau • couple • br
8
Ótimo custo x benefício para Comrades Marathon.
Pros:

Muito bem localizado. Opções de fast food a 1 quadra de distância. Equipe prestativa, educada e atenciosa. Ótimo café da manhã. Hotel antigo, mas renovado. Quartos grandes. Ótima opção para quem vai correr a COMRADES Marathon.

Cons:

Quem fica no primeiro andar, na ala lateral do hotel, pode se incomodar com os barulhos de pessoas conversando na rua durante a madrugada. Hotel não vende, nem permite consumo de bebidas alcoólicas no interior.

2026-07-12 • via Nuitee