Amway Grand Plaza Hotel, Curio Collection by Hilton

Hotels
•
Curio Collection by Hilton
8.4 (1006 reviews)
187 Monroe Northwest , Grand Rapids , us
+1 616-774-2000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Clean rooms
Cons:
No bath towels
Limited food options
Outdated room quality

Categories

Cleanliness
8.06
Some reviews mention cleanliness positively, but issues like no bath towels provided impact perception.
Service
9.53
Staff are often praised for being helpful and friendly, contributing positively to the overall experience.
Location
9.07
Convenient location close to restaurants and attractions, enhancing the experience for guests.
Room Quality
7.52
Mixed reviews on room quality, with some rooms being described as outdated and not matching expectations.
Amenities
7.55
Limited options for families and accessibility issues reported, affecting guest satisfaction.
Value for Money
8.51
Some guests felt that the value for the price paid did not meet expectations due to various complaints.
Food and Beverage
8.06
Lack of food options late at night and closure of amenities detract from the overall experience.
Overall Experience
8.93
Overall experience varies; while there are positive aspects, significant issues have been noted by some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 10:21

Property Description

Luxurious Riverside Location
Experience unparalleled views of the Grand River at the Amway Grand Plaza Hotel in Michigan. Connected to the Grand Rapids Convention Center, this upscale hotel offers a convenient stay with a touch of elegance.

Top-Notch Amenities
Enjoy the convenience of a fitness center and on-site shops during your stay at the Amway Grand Plaza Hotel. Indulge in a delectable meal at the renowned Ruth's Chris Steakhouse located right on the premises.

Prime Location
Explore nearby attractions like the Gerald R. Ford Museum and Van Andel Arena within walking distance via a connected skywalk. With easy access to Motorway I-196, the hotel ensures that you can effortlessly navigate the city.

Ready to experience luxury and convenience at the Amway Grand Plaza Hotel? Book your stay now!

Important information:

Early check-in is subject to availability; guests should contact the hotel directly the morning of arrival for availability.
Guests must be 18 years or older to check-in.
Private self-parking: USD 41 or valet parking: USD 45. No reservation is necessary.

Beginning November 2025, Starbucks will be closed as we transition to Foxtail Coffee (due to open Spring 2026). Our Pantlind Hotel will also be undergoing guestroom bathroom renovations from 2025-2027. Room type availability may be subject to change based on project updates. All outlets and areas will remain open during these two enhancements to our beautiful, historic hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 1006 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.07
Room Quality: 7.52
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.93
J
James • couple • us
9
good fun
Pros:

Enjoyed drinks and view from MDRD, Foxday Coffee in the am!

Cons:

N/A

2026-08-28 • via Nuitee
B
Beth • couple • us
9
Pros:

Beautiful facilities

Cons:

No place in bathroom to put vanities etc. Need more counter space around sink.
Also walls are pretty thin. Can hear convo in room next door pretty easil

2026-08-27 • via Nuitee
J
Jacokes • extended_group • us
9
Pros:

We didn’t eat breakfast there. Was it included with the room? If so we were not told that was the case.

Cons:

Hilton rewards is confusing and I was told I was getting rewards for staying but it doesn’t look like I received any!

2026-08-27 • via Nuitee
D
Debora • extended_group • us
5
Cons:

Room had a musty smell.. smelled like room had been smoked in, in the past

2026-08-25 • via Nuitee
D
Dennis • couple • us
9
2026-08-23 • via Nuitee
K
Kangas • solo_traveller • us
9
My stay was fantastic!
Pros:

The staff was so accommodating. When I got to my room, within. 10 minutes, i got a text from the fro t desk aski g if my room qas okay. I said I was disappointed because it was on the lowest floor right next to a busy, loud road. I was told to come back down and in less that 15 minutes I was moved to a great room, on a higher floor, away from any noise. Fantastic customer service.

Cons:

Can't think of anything. It was perfect.

2026-08-23 • via Nuitee
B
Barbara • extended_group • us
10
2026-08-23 • via Nuitee
C
Christopher • couple • us
1
Location was great…. But people in the hall and room next to us were very loud.
Pros:

Location

Cons:

The people around us were so loud. It was very bard to fall asleep.

2026-08-23 • via Nuitee
N
Nerondia • solo_traveller • us
10
Phenomenal experience
Pros:

Clean and precise location for a incredible venue

2026-08-23 • via Nuitee
J
Jessica • couple • us
10
Comfortable and exceeded expectations
Pros:

Close proximity to everything

2026-08-21 • via Nuitee
A
Alicia • solo_traveller • us
10
Awesome.
Pros:

Food the people, the service was great love it, that why I been there 4times

Cons:

The time that everything open...to late 😅

2026-08-21 • via Nuitee
A
Aiden • couple • us
8
It was absolutely perfect but unfortunately I had reserved a king suite and they could not get me in the room due to som
Pros:

Very versatile with all the different food places and activities! And very very beautiful place.

2026-08-19 • via Nuitee
L
Lauren • couple • us
7
We had fun, but wasn’t worth it. There are far cheaper hotel rooms that give you a way higher quality of a stay.
Pros:

It was a very pretty hotel with great views

Cons:

The rooms are small and the beds are terrible quality

2026-08-16 • via Nuitee
R
rebecca • couple • us
8
2026-08-10 • via Nuitee
C
Climber178520 • Couples • Sandusky, Michigan
10
A step back in time!
Pros:

We had a great experience at this hotel. It’s full service and so much to do. The hidden speakeasy was so much fun, MDRD on the top floor was a lovely experience, pool was nice, room service was so fast, all staff was friendly and accommodating. I loved walking through the hotel and feeling the history. We had a riverview room and everything in the room was great! I loved that there is so much to do in the hotel alone. I also love that there is a skywalk that connects to the Van Andel. Very convenient. Great location. I would say this is definitely more of an adult hotel. I’ve wanted to stay here for years and after my first stay I am happy to say we will be back again soon for another little getaway!

2026-08-05 • via Tripadvisor
R
Rodney • solo_traveller • us
9
2026-08-05 • via Nuitee
R
Rene • couple • us
2
won't be returning
Pros:

location

Cons:

No hot water in the shower, bathroom door broken, ceiling panel missing and electrical exposed

2026-08-05 • via Nuitee
P
Phoebe • couple • us
1
2026-08-05 • via Nuitee
T
Tim • solo_traveller • us
1
Cons:

Staff would not go to our room and retrieve an item we left behind at 9:30 am before housekeeping could come in and throw it away. $300.00 went out with the trash

2026-08-04 • via Nuitee
D
Deepti • family_with_children • us
8
2026-08-03 • via Nuitee