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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Valet parking
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Minimarket on site
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Electric vehicle charging station
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Vending machine - drinks
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Indoor pool
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Kid-friendly buffet
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Evening entertainment
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Wine/champagne
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Coffee Shop on site
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Spa/wellness center services
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Hair Salon Services
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Live music/performance
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Happy hour
Review Highlights
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Property Description
Luxurious Riverside Location
Experience unparalleled views of the Grand River at the Amway Grand Plaza Hotel in Michigan. Connected to the Grand Rapids Convention Center, this upscale hotel offers a convenient stay with a touch of elegance.
Top-Notch Amenities
Enjoy the convenience of a fitness center and on-site shops during your stay at the Amway Grand Plaza Hotel. Indulge in a delectable meal at the renowned Ruth's Chris Steakhouse located right on the premises.
Prime Location
Explore nearby attractions like the Gerald R. Ford Museum and Van Andel Arena within walking distance via a connected skywalk. With easy access to Motorway I-196, the hotel ensures that you can effortlessly navigate the city.
Ready to experience luxury and convenience at the Amway Grand Plaza Hotel? Book your stay now!
Early check-in is subject to availability; guests should contact the hotel directly the morning of arrival for availability.
Guests must be 18 years or older to check-in.
Private self-parking: USD 41 or valet parking: USD 45. No reservation is necessary.
Beginning November 2025, Starbucks will be closed as we transition to Foxtail Coffee (due to open Spring 2026). Our Pantlind Hotel will also be undergoing guestroom bathroom renovations from 2025-2027. Room type availability may be subject to change based on project updates. All outlets and areas will remain open during these two enhancements to our beautiful, historic hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not needed) and costs USD 41 per day.
Location
Property Accessibility
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Lifts Accessible: Yes
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Lifts Accessible: Yes
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: Yes
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
We ate breakfast at Foxtails. Pretty good but not much to choose from.
not being told price for parking ahead of time and check in person could not tell us either.
We had no hot water for showering. Called front desk they said run the sink and shower for 5 minutes. We did and it worked for one person but the next person was freezing and then it went to scalding water off and on. Same thing the next day.
Trying to find the place was not easy either. No big signs for the hotel that you could see on the main street. Had to call hotel and they told us they were on the side street Pearl and parking garage there also.
Not easy!
Lobby was very pretty esp in old part
Our room was a little shabby. Wanted to take a bath but drain was broken and there was hair packed in it. Walls scuffed.. expected nicer
The main entry was lovely and the location on the river was great.
Room smelled of cigarettes. They turned the water off the next day without having warned us before (still should have been a discount beyond warning) so we couldn’t shower, flush the toilet or even brush our teeth. They suggested lug our stuff to the workout facility and get ready there. I had to go down an request my paid for late checkout be removed from the bill. It was still a $400 room. Nope.
Love the proximity to everything
The separation between toilet and shower and sinks
The hotel is undeniably beautiful, with a rich history and elegant surroundings. While the staff at check-in, Stephen and Mylia, were very pleasant and accommodating, the overall experience didn't quite match the reputation. My initial room had enough issues that I requested a move, I was on a corner and motorcycles were up and down much of the night. The second was was a definite improvement, the stay never reached the level of exceptional service and attention to detail I had anticipated. It was a nice stay, but not one that lived up to the considerable hype.
Our room stank of cigarettes. It was in the sheets and bedding. The room is small and the chairs had the bottom torn and hanging down. No shampoo or conditioner. The windows really need to be cleaned. I was surprised it was rather beat. The tub shower nasty. The smell was the killer though. That’s just too bad. Staff friendly and funny but don’t make up for the junky feel. Lobby stunning so I was excited when we arrived. Bummer.
Bluetooth key so we could go straight to our room.
Needed more than two towels. Thankfully I was able to text with the staff and they dropped them off while we were at dinner.
The view was amazing and everything was very clean
One of the main reasons we stayed is for our toddler to swim. The pool was way too cold.
It was a beautiful hotel, and very close to the venue we needed to get to the evening we were there!Excellent staff from the valets to the reception area.
We were in room 1581, and the when the fan kicked on, it was really very loud. I like to sleep in the quiet dark. It was dark, but the fan disrupted our sleep.
I was also disappointed that there was only one restaurant available for dinner, then the 90 wait for a table. We did find another restaurant off property, but it would have been nice at least be able to sit in the lobby bar at some pint that evening.
It was absolutely beautiful!!
Location, restaurant options
Rooms were old & needing updating. Weird layout. Stains on carpet & furniture. Makeup on bathroom walls. Old fabric shower curtain. No hot water. I paid way too much for this room for what it was. I’ve stayed at nicer Fairfield Inns!
The front desk were amazing and so patient answering my questions and helping make my stay easier!
Everything was absolutely amazing!!
The hotel is beautiful and the front desk staff are friendly. They upgraded us to a corner room with river view. Everything is new and thoughtfully decorated.
The hotel was awesome with restaurants, bars and shopping. Staff around the hotel at all times. also the kids enjoyed the pool and tennis courts very much. location was perfect for downtown activities.
The place was packed but, their was a large event. For the money the rooms were a bit small/cramped. one of the elevators was down the whole weekend so with the hotel being fully booked it added complications.
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