The US Grant, a Luxury Collection Hotel, San Diego

Front desk staff was stuck up, the bathroom/ plumbing was an issue both with shower and toilet, overpriced for what you get. $70 a day to park. Id say it was in a nice location if it weren’t for the shady, homeless, drunk people lingering around. Disappointed to say the very least.

Only giving this hotel 2 stars , as day we arrived we were told our accommodation we had previously booked over 6 months in advance was not available. They had an ‘event’ on the day we were due to check-in and were ‘fully committed’ so had no room for us. I find this unacceptable , and proves to me that this hotel will favour a group booking over an individual’s. Altho we were moved to another hotel, it was not what we paid for and the messing about moving hotels disrupted our planned schedule.

I wish I had read reviews like this before booking. This hotel is a complete rip off and I am still furious about how they treated me.
They charged my credit card for an extra full night that I never stayed. I checked out on the agreed date but they processed an unauthorized extra charge anyway. When I immediately spoke to the manager and asked for a refund he was rude, unhelpful, and flat out refused to fix it. I am now disputing the charge with my credit card company because of their mistake.
On top of the billing error the room service was awful. Orders were slow, wrong, and the food arrived cold. Multiple other issues made the entire stay disappointing from start to finish. The front desk and management showed zero interest in making things right.
Save yourself the headache and money. Stay somewhere else. This place will overcharge you and then refuse to correct their own errors. I will never return and I am warning everyone I can.

It's a very nice, old hotel but with comfortable modern rooms and elegant public areas. Good TV, bed and shower. Useful to have a restaurant on the premises but a less formal coffee shop in the hotel would be a bonus although I don't know how feasible it would be. A minibar in the room would bring it in line with other hotels of this calibre I've stayed in. It's on Broadway so about 15 - 20 minutes to walk to the waterfront. The Gaslamp and Little Italy are a short walk. You need to decide whether you want to be very near the waterfront or stay a short walk away.
Very attentive staff!

Beautiful and spotless. It was convenient to civic theater for a show we saw

Great location- historical and beautiful’

I booked with Amex Plat FHR, also have Marriott plat status. I paid $470 USD for a king room and tried to use a SNR for an upgrade. I got a message saying the SNR was given back bc they couldnt upgrade me to the room I chose. I was told I was given a double upgrade to the room in the pix I posted here, room 913. Small room, No view, plumbing/toilet noise was loud and crumbs and paper would come up in the toilet, the room was generally noisy not sure if it was more than the pluming maybe its just bc its old. Slipped in the bathroom (did not fall) when taking a shower the water was burning hot then not even warm back to burning hot no matter where we set the temp to. Parking is $70 a night, front desk/reception are sassy/rude, no pool but knew that ahead of time. I had booked a room that the pix didnt match the room I was given and since I supposedly got a double upgrade I’d think the room would be better but it wasnt, they said that I booked on a 3rd party sight (amex FHR) and theirs nothing they can do to compensate as those materials (pix) are not created or controlled by their hotel. The bed was comfy and the concierge was delightful. I was so looking fwd to this hotel. Flew from MT to go to a wedding. We flew in day early to celebrate our 13th anniversary . I chose this hotel bc my husband is a history buff and wanted to surprise him. I was surprised by the amount of sketch people around wasnt the safest feeling. Over sad.

Such a luxurious stay at the US Grqnt! Absolutely loved our stay here. Everyone we encountered that worked at the hotel, from the front desk, restaurant, valet, room service and concierge was fantastic! So helpful and kind. The room was so comfortable and furnished beautifully. Would love to come back and stay again!

This is a beautiful historic hotel, with a gorgeous lobby and beautiful rooms. The beds are so comfortable, the linens exquisite, and the toiletries luxurious. We had a delicious breakfast at the lovely restaurant, and the staff there, as well as at the check-in counter were so welcoming and friendly. I’d recommend this hotel to anyone and hope to come back!!

Valet parking was very convenient. The hotel itself is beautiful, and the staff member we spoke to at check-in was really welcoming and made very helpful suggestions about things to do locally. Our suite was beautiful, with interesting architectural features and good quality crisp white bedlinen. Our bathroom was small but clean, with abundant soft towels. We would definitely stay at this hotel again in future.

The position was very central

I’m pretty disappointed with our stay here. I specifically booked this hotel through the Chase Edit program because of the extra perks, but in the end I didn't receive any.

I know the room upgrade is "subject to availability" and I did not receive one...but I’d even reached out to the concierge before our trip to ask for an upper floor. Instead, they put us on the absolute lowest guest floor possible. Also, the welcome amenity? Never showed up.

The biggest issue was the $100 hotel credit and the breakfast benefit. The front desk flat out refused to honor them because I didn't have the physical Chase credit card on me...only my virtual one (tap to pay) on my phone. Look, I have a lot of cards and I don't carry every single piece of plastic when I travel. I’ve never had an issue like this at other Chase hotels before.

It was very frustrating because I even got the Chase concierge on the phone to talk to the manager and confirm my card and it being active, they still wouldn't budge. It felt like they were just looking for excuses not to give us what we paid for.

The only saving grace was the cleaning service. The staff were so nice and did a superb job keeping the room in great shape, but the management side of things was a total mess. Won't be staying here again.

The Grant is a true classic hotel, over 100 years old and beautifully restored. Lots of wood accents throughout. Check in was flawless by May. Rooms are very comfortable with the best hotel beds anywhere. Lots of outlets and USB ports. Great lighting. Rooms maintain a classic appearance with all needed modern conveniences. Efficient housekeeping and turndown service easily obtained by an electronic button near door with multiple settings (Makeup room and privacy). Concierges are outstanding, particularly Lee Ann and Mark. Contact was made about a week prior to arrival asking to assist. A list of recommended restaurants was sent and an offer for their Destination Discovery,( a guided tour of the historic aspects of the hotel. HIGHLY RECOMMENDED. Location is great - adjacent to the Gaslamp District, a short walk to Little Italy, waterfront, ferry to Coronado, the symphony and theater. Restaurant - Grant Grill- is true fine dining. Check out was quick and efficient. This is a property we will definitely return to.

We stayed here for one night booked using Amex's Fine Hotel & Resorts (FHR) portal and overall we had a wonderfully comfortable and welcoming stay. A big plus is that this was centrally located to attractions like the zoo, Balboa Park, etc.

Upon checking in, we were upgraded with a larger room and were told about our benefits, including a $100 food & beverage credit, as well as a breakfast credit the next morning. The concierge was also extremely helpful in giving recommendations and updates on what events are happening around the hotel.

A lot of people had mentioned that the beds were really comfortable and I would agree. We slept pretty great and the room definitely had a very cozy vibe. It was also very clean. The next morning we had breakfast in the room and that was delicious and convenient. I'd recommend having breakfast in bed; the rooms are designed like they were meant for it.

If I had to nitpick I'd say the elevators are a little on the slow side, but that is expected with an old historical building. Valet Parking is also a little steep at $70 but it gives some peace of mind knowing it's in very capable hands.

I had a wonderful one night stay and as a platinum member I was provided an early check in with a wonderful larger upgraded room. Aisha at the front desk was exemplary with her professionalism, warmth, and efficiency. She also offered me a late check out which I accepted but had to change to even a later time, which Victoria graciously handled. Both of them were absolutely amazing. I would’ve actually marked this classically beautiful hotel had the water temperature worked normally. The shower either had scalding hot water or freezing temperatures, so I had to artfully dodge in and out of the shower to get cleaned. Washing off my hair was a challenge. I did advise the gals and they said it would be addressed as I was checking out. The hotel itself is regal as it has a storied past. Rooms are tastefully decorated and views were very nice. The Grill offered delicious breakfasts and the two servers, Jose and Jose, were just a true delight. Loved the location of the hotel as it’s right in the middle of gas lamp and the property is well secured with only your key card allowing access. Looking forward to a return and I’m sure the water temperature should be fixed :-)

Easy accessible

Courtoisie et discrétion

The hotel is stuck in time. For example, no digital in-room ordering is available. You have to call and talk to someone. Heating did not work in our room and some towels were stained. Public areas looked classy and nice, and the restaurant did good cocktails. Bottom line: The hotel is worth a visit, not a stay.

The US Grant hotel in San Diego, is in a good location in the middle of the city and staff at the hotel so kind and especially ( Miss. Paulina ) reception staff, she was very polite, helpful, kind and friendly with us. I really appreciated her and what she did with us. So , I hope the management of both hotle and Marriott Bonvoy be appreciate her as she represents the hole in perfect and in the ideal way.