DoubleTree by Hilton New Orleans

Hotels
•
Doubletree by Hilton
8.4 (3336 reviews)
300 Canal Street , New Orleans , us
+1 504-581-1300

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Issues with cleanliness
High additional costs
Parking difficulties

Categories

Cleanliness
7.86
Several reviews mentioned issues with cleanliness.
Service
9.33
Staff were friendly and accommodating, with positive sentiments highlighted throughout.
Location
9.37
The location is praised for being convenient and within walking distance to attractions.
Room Quality
8.32
Rooms were generally clean and well-maintained, with minor issues reported.
Amenities
8.35
Valet parking was mentioned positively, but there were complaints about missing amenities.
Value for Money
7.31
Guests felt that the pricing was misleading with additional charges, affecting perceived value.
Food and Beverage
7.86
Concerns regarding breakfast reservations and food-related services impacted overall satisfaction.
Overall Experience
8.83
Despite some negative points, many guests reported enjoyable experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:20

Property Description

Luxurious Accommodations
Experience comfort and style at DoubleTree by Hilton New Orleans with beautifully appointed rooms featuring modern amenities like flat-screen TVs and cozy seating areas. Relax and unwind in a private bathroom equipped with complimentary toiletries and a coffee machine for your convenience.

Exceptional Facilities
Indulge in the outdoor pool and terrace, perfect for soaking up the sun or enjoying a refreshing dip. Unwind at the on-site bar or take advantage of the 24-hour front desk services, including tour assistance and a safety deposit box. Stay productive with access to the business center and meeting facilities.

Prime Location
Conveniently located just steps away from Bourbon Street, our hotel offers easy access to Morial Convention Center and St Louis Cathedral. With free WiFi and private parking available, DoubleTree by Hilton New Orleans is your ideal choice for a memorable stay in the vibrant city.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

There is limited availability for oversize vehicles and SUVs (Sport Utility Vehicles) in the hotel's parking lot.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 52 per day.

Location

Guest Reviews

8.4
Based on 3336 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 8.35
Value for Money: 7.31
Food and Beverage: 7.86
Overall Experience: 8.83
N
Nicole • solo_traveller • us
9
It was good
Pros:

I didn’t eat breakfast

2026-07-25 • via Nuitee
S
Susan • family_with_children • us
7
Cons:

Ice machine broken

2026-07-25 • via Nuitee
R
Ricky • couple • us
10
2026-07-25 • via Nuitee
P
piper • family_with_children • us
10
The stay was comfortably and pleasant.
Pros:

My family enjoyed the pool. The only thing was confusion on the hours for the pool and one day a staff member shared pool closed at 8 so just consistent pool hours

Cons:

Hotel was beautiful and staff very helpful and pleasant.

2026-07-25 • via Nuitee
D
Denise Quinn • solo_traveller • ie
7
Good but uncomfortable feeling
Pros:

Hotel was clean and staff were friendly.

Cons:

A noise complaint because our 2 year old son was playing left us uncomfortable for the duration of our stay. We felt like we could not settle and were walking on eggshells trying not to let our 2 year old make the slightest noise.

2026-07-25 • via Nuitee
J
James • couple • us
9
2026-07-25 • via Nuitee
Z
Zoe • couple • us
9
2026-07-25 • via Nuitee
L
Lillie • couple • us
9
2026-07-25 • via Nuitee
R
Rodderick • couple • us
8
2026-07-24 • via Nuitee
T
Tiffany • extended_group • us
5
Cons:

The walls are to thin I was able to hear everything that was going on in the room next to me.also woke up multiple times during the night thinking someone was coming into my room but it was just the people next door

2026-07-23 • via Nuitee
M
Marianne • solo_traveller • no
8
2026-07-23 • via Nuitee
E
Ellana • couple • us
8
2026-07-22 • via Nuitee
N
Ngoc • family_with_children • us
1
2026-07-21 • via Nuitee
E
Elaine • couple • us
9
Wonderful!
Pros:

The staff was very friendly and professional and the property was centrally located to access everything needed

Cons:

Water pressure in the bathroom sink

2026-07-21 • via Nuitee
G
Georgina • family_with_children • us
8
2026-07-21 • via Nuitee
N
Natasha • couple • us
10
The hotel and its staff was amazing and then chocolate chip cookies is just an added treat
Pros:

Everything was great .

Cons:

The breakfast was supposed to be included in our stay but when we went to get it they said $25 pp

2026-07-21 • via Nuitee
W
Willie sr • couple • us
4
Both nights I Toss and turn throughout the nights due to the room temperature unable to adjust lower
Pros:

The room was ok except for the ac not cooling it off.

Cons:

Friday July 17th, The room was hot from the ac not being being able to adjust it lower. You could only adjust it so low. I slept with no cover over me and still sweated through out the night. Saturday July 18 I reported it to the desk clerk. She stated she wood have someone to look at it. We stayed gone most of the day and night. When we did return. It was better but still kind of warm.
Also I presented my military ID and I was told by the desk clerk my room would be $91. and Valet parking would be $62 for both days. Got home. Pulled up my receipt and saw the hotel charged my credit card $503.41.

2026-07-21 • via Nuitee
I
IDell • family_with_children • us
10
2026-07-20 • via Nuitee
T
TIERA • solo_traveller • us
10
Peaceful staycation
Pros:

Modern hotel

Cons:

N/A

2026-07-20 • via Nuitee
A
Augaesha • couple • us
6
2026-07-20 • via Nuitee