Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location and lake views
Friendly, helpful staff
Walking distance to attractions and restaurants
Comfortable rooms for many guests
Some guests received free breakfast / praised servers
Cons:
Noisy rooms near elevators
Small or dated bathrooms; maintenance issues (trim, outlets, TV)
Amenities unreliability (WiFi, ice machine, indoor pool not heated)
Parking and some food items priced high
Occasional service lapses (slow waitstaff, unclear dining options)

Categories

Cleanliness
7.5
Mostly described as clean in several reviews ('clean and decent'), but some room issues (trim falling off, dated finishes) reduce the score slightly.
Service
9.1
Staff repeatedly praised (friendly front desk, welcoming staff, servers described as amazing); a few service lapses noted (waitstaff not informing guests, slow attention), but overall service is a strong positive.
Location
9.3
Consistently highlighted as excellent: great/lake view, walking distance to attractions, ideal for marathon/Navy Pier—location is a standout feature.
Room Quality
6.3
Multiple complaints about room issues: small bathroom, outlet not working, TV outage, falling trim, dated fixtures, and noisy rooms next to elevators; these problems noticeably lower room quality.
Amenities
6.6
Amenity problems mentioned (indoor pool not heated, ice machine broken, WiFi barely working, loud elevator). Some typical conveniences exist (lobby, breakfast), but reliability is inconsistent.
Value for Money
7
Mixed signals: several comments about expensive parking and pricey breakfast/items (e.g., $6 for a soda) offset by some guests receiving free breakfast—overall moderate value.
Food and Beverage
7.4
Service at dining praised (friendly servers), but buffet pricing and a lack of clarity about dining options were criticized; food service is okay but not outstanding.
Overall Experience
10
Despite specific issues, many reviewers reported a very positive stay ('wonderful time', 'will be back', 'very pleased'), emphasizing location, views and helpful staff—overall experience trends very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Stunning Lake Views and Contemporary Comforts

Luxurious Accommodations: Rest peacefully on soft featherbeds and wake up to a modern fitness center for an energizing workout.

Gourmet Dining and Vibrant Nightlife: Indulge in seasonal Italian cuisine at Current restaurant with picturesque lake views, or unwind at The Living Room Bar with DJ entertainment and a unique cocktail list.

Convenient Amenities and Nearby Attractions: Enjoy in-room entertainment on flat-screen TVs, personalized Whatever/Whenever services, and explore nearby Ohio Street Beach and Northwestern University.

Book your stay at W Chicago-Lakeshore for a memorable blend of luxury and convenience.

Important information:

Upon check-in photo identification and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.

A credit card or debit card will be required upon arrival. This card will be authorized for incidentals during the guest's stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

7.9
Based on 2356 reviews
Cleanliness: 7.5
Service: 9.1
Location: 9.3
Room Quality: 6.3
Amenities: 6.6
Value for Money: 7
Food and Beverage: 7.4
Overall Experience: 10
M
Melvin • couple • us
8
Overall we had a wonderful time and would stay here again.
Pros:

Great location

Cons:

The bathroom is small. No place for your bath towel if it’s two people in the room. The tv was out for the most of the day. Pool is indoors, not heated.

2026-10-31 • via Nuitee
D
DENISE • couple • us
7
Pros:

When we arrived the front desk clerk greeted us and listened. We checked in around 5 am. She was professional and soft tone

Cons:

The waitress did not inform us that we had a choice to dine à la carte or buffet. We waited to long for him to check on us or even as if we needed anything

2026-10-30 • via Nuitee
S
Sharon • solo_traveller • us
8
2026-10-30 • via Nuitee
D
DESIREE • couple • us
8
2026-10-29 • via Nuitee
P
Price • solo_traveller • us
9
2026-10-29 • via Nuitee
T
Tamayo • family_with_children • us
10
2026-10-29 • via Nuitee
P
PATRICIA • family_with_children • us
6
Pros:

Lobby

Cons:

Room was in bad location for the money

2026-10-29 • via Nuitee
M
Merissa • solo_traveller • us
5
2026-10-28 • via Nuitee
L
Laura • family_with_children • us
4
Pros:

The staff were great and polite.

Cons:

The WiFi barely worked, the outlet in the bathroom did not work, pieces of the trim were falling off in various places of the room, the breakfast buffet was an inappropriate price, public parking was not easily found, ice machine on floor did not work.

2026-10-27 • via Nuitee
O
Oswaldo • couple • ec
9
Satisfactoria
Pros:

La ubicación y el servicio

Cons:

Todo bien sin novedad

2026-10-27 • via Nuitee
M
Milana • family_with_children • us
9
Great weekend!
Pros:

The lake view was stunning, walking distance to grate locations, restaurants near by, sightseeing...

Cons:

Hotel definitely needs upgrades, but it was clean and decent.

2026-10-27 • via Nuitee
K
Kyle • family_with_children • us
10
Pros:

I love staying at this hotel. The staff must be got hand pick they are do nice and welcoming. The view and location is everything.

Cons:

Only this the elevators was an inconvenience that all

2026-10-27 • via Nuitee
S
Shamika • family_with_children • us
9
2026-10-27 • via Nuitee
G
Guido • couple • ch
6
Lift ist sehr laut, wenn man das Zimmer nebendran hat dann flopp sonst top.
Pros:

Super Ausblick auf den See und war sehr schönes Zimmer. War sehr schnell am Pier und konnte alles gut und schnell erreichen. Das Essen war auch gut.

Cons:

Leider war der Lift direkt neben unserem Zimmer und den hörte man aussergewöhnlich sehr sehr laut. Als Vorbereitung des Marathon mit einen guten Schlaff ist war das nicht ideal

2026-10-26 • via Nuitee
A
Aphra • family_with_children • ie
6
2026-10-26 • via Nuitee
M
MATTHEW • couple • us
9
Very pleased with stay over all. Staff was nice.
Pros:

The location was a perfect for me

Cons:

It’s a little dated. Bathroom sink wasn’t level. Could use an update all around.

2026-10-26 • via Nuitee
D
Darius • couple • us
9
2026-10-25 • via Nuitee
L
Lea • family_with_children • us
8
2026-10-25 • via Nuitee
J
John Edward • couple • gb
8
2026-10-24 • via Nuitee
L
Leann • extended_group • us
10
Will be back for sure
Pros:

I got free breakfast thanks for that love the view the servers were amazing nice ladies

Cons:

Parking is expensive

2026-10-23 • via Nuitee