Candlewood Suites Richmond - West Broad by IHG

Hotels
•
Candlewood Suites
8.4 (753 reviews)
2100 Dickens Road , Richmond , US
+1 804-324-3900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean common areas
Spacious rooms
Convenient location
Cons:
Cleanliness issues in some rooms
Uncomfortable beds
Equipment missing in the workout room

Categories

Cleanliness
7.73
Some rooms reported issues with cleanliness, and a specific room smelled like smoke.
Service
9.2
The staff was noted as very friendly and accommodating.
Location
8.74
Location was appreciated, contributing positively to the experience.
Room Quality
7.69
Several reviews mentioned issues such as uncomfortable beds and a running toilet.
Amenities
8.22
Some amenities like the kitchenette were appreciated, but some equipment was missing.
Value for Money
8.18
Generally seen as fair, but some found the price high for what was offered.
Food and Beverage
8.73
Not specifically mentioned but aligned with overall experience.
Overall Experience
8.7
Despite some issues, guests had a generally positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:37

Property Description

Modern Comfort and Convenience

Fitness Center and More: Stay active during your stay at Candlewood Suites Richmond - West Broad with our well-equipped fitness center and beautiful garden. Unwind in our shared lounge or enjoy a delicious meal at our on-site restaurant.

Business-Friendly Amenities: Take advantage of our 24-hour front desk and business center, perfect for all your work needs. Stay connected with complimentary WiFi throughout the property.

Convenient Location: Located just 11 km from Greater Richmond Convention Centre and with easy access to University Stadium and Virginia Commonwealth University School of the Arts, our hotel is the ideal choice for both business and leisure travelers.

Ready to experience comfort and convenience? Book your stay at Candlewood Suites Richmond - West Broad now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 753 reviews
Cleanliness: 7.73
Service: 9.2
Location: 8.74
Room Quality: 7.69
Amenities: 8.22
Value for Money: 8.18
Food and Beverage: 8.73
Overall Experience: 8.7
A
alicia • family_with_children • us
3
They just threw leftover furniture to try and make an extra room
Pros:

Front desk person China very nice and welcoming

Cons:

Room was horrible looked old and thrown together

2026-09-16 • via Nuitee
R
Ruth • couple • us
10
Pros:

Staff great

2026-09-14 • via Nuitee
A
Angelica • solo_traveller • us
4
Nice but I won't be back
Pros:

I like having som a where to cook a simple meal while I was in town

Cons:

The dishwasher was dirty there is a ice maker but no ice tray to catch the ice. The communication after checkout was terrible my credit card was charged random amount with no explanation. I had to call and ask for a receipt and I still have not received one or a proper explanation for the random charges.

2026-09-14 • via Nuitee
T
Tania • extended_group • us
8
2026-09-11 • via Nuitee
Y
Yvette • couple • us
9
2026-09-10 • via Nuitee
J
Jalen • couple • us
10
2026-09-09 • via Nuitee
N
Nevodess • solo_traveller • us
10
2026-09-07 • via Nuitee
V
Valle • family_with_children • us
1
2026-09-07 • via Nuitee
R
Richard • couple • us
8
This is a highly recommended hotel that I will be using in future for myself & business associates
Pros:

The over all Stay was nice. Staff was helpful, Water was hot. Ice was available. The room was spacious and comfortable. Once in the room no outside noise could be heard.

Cons:

THE WIFI! Maybe the bedroom carpet & No free breakfast.

2026-08-31 • via Nuitee
J
john • solo_traveller • br
10
Pros:

I liked the friendly staff

Cons:

i liked everything

2026-08-28 • via Nuitee
K
Kathleen • solo_traveller • us
8
Pros:

The check-in staff was great.
Very friendly and professional.

2026-08-24 • via Nuitee
T
tyler • solo_traveller • us
5
2026-08-19 • via Nuitee
C
Charlotte • solo_traveller • us
10
Pros:

The staff at the front desk was very informative and polite. Anything I needed such as directions to stores, restaurants etc., they were absolutely amazing and very kind. I would recommend others to this Hotel 🏨 👌 🙂

2026-08-16 • via Nuitee
J
Jouquin • couple • us
10
2026-08-13 • via Nuitee
S
Shannon • solo_traveller • us
10
Pros:

Peaceful

2026-08-12 • via Nuitee
B
Brent • family_with_children • us
10
2026-08-09 • via Nuitee
J
john • solo_traveller • br
9
Pros:

The a/c worked very well. Thtv channels were very good. The staff were great

Cons:

I liked evrything

2026-08-08 • via Nuitee
D
darrell • family_with_children • us
8
2026-08-08 • via Nuitee
C
Chad • solo_traveller • us
10
2026-08-07 • via Nuitee
K
Katrice • couple • us
8
Pros:

I didn’t know they charge $7 to park your vehicle. This comes out your deposit.

2026-08-06 • via Nuitee