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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Wheelchair accessible
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Outdoor furniture
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Fruits
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Visual aids: Braille
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Golfing on site
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Private picnics
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Wine release events
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Japanese garden
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Secured parking
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Charcoal grill
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Modern Comfort and Convenience
Fitness Center and More: Stay active during your stay at Candlewood Suites Richmond - West Broad with our well-equipped fitness center and beautiful garden. Unwind in our shared lounge or enjoy a delicious meal at our on-site restaurant.
Business-Friendly Amenities: Take advantage of our 24-hour front desk and business center, perfect for all your work needs. Stay connected with complimentary WiFi throughout the property.
Convenient Location: Located just 11 km from Greater Richmond Convention Centre and with easy access to University Stadium and Virginia Commonwealth University School of the Arts, our hotel is the ideal choice for both business and leisure travelers.
Ready to experience comfort and convenience? Book your stay at Candlewood Suites Richmond - West Broad now!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Everything! My husband and I loved the outside area, especially the pool table. The staff is friendly and wonderful and helpful.
Nothing, my stay was amazing and enjoyed my entire week there. I was sad to leave.
Close to the train station. Clean. Nice staff.
Where our room was located right next to the elevator was so loud. Woke us up all night hearing it go up and down. Beds were uncomfortable.
Easy access to areas in Richmond
Parking charge/smell in hallways ? Pet smells? / tv didn’t work/bed wasn’t comfortable
There was’nt any
Room clean, good location, pet-friendly. Lots of trash on property I picked up as much as I could. Marijuana/weed smell on first floor of hotel. Weed vape use probably was employees - but hope not. Hotel MUST stop this incessant awful stink of weed smell in their hotels. It's also illegal. HUGE turn off for me, my wife, my family, my kids and most people I know. IT STINKS BADLY and cannot stand at hotels. PLEASE STOP THE WEED IN HOTELS NOW!!!!!!!
WEED SMELL AND TRASH ON PROPERTY GRONDS. STOP THE WEED VAPING AND PICK UP THE DAMN TRASH ON YOUR PROPERTY
The suite we had was beautiful. It had a kitchen net that came fully stocked with dishes and appliances.
We found dog feces in our room and we did not travel with a dog. However, the staff were very accommodating and removing it.And providing me some credit.
The location was convenient and check-in was straightforward.
The overall condition of the property was disappointing. The kitchen sink handle was broken, the toilet was cracked, and the hallways and outdoor areas were dirty. There was also significant police activity during our stay that made our family feel uncomfortable and unsafe.
Spaciousness and room amenities are quite nice.
The box springs on the bed were shot, so the bed squeaked every time you rolled over or sat down. The front desk was misinformed, and I ended up with a room that had a double bed instead of a sofa. Knowing this would have saved the cost of one the additional rooms I booked because I was told there were no rooms with two beds, only single king beds.
Clean calm area.
Mattress was hard
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