Candlewood Suites Richmond - West Broad by IHG

Hotels
•
Candlewood Suites
8.4 (731 reviews)
2100 Dickens Road , Richmond , us
+1 804-324-3900

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean common areas
Spacious rooms
Convenient location
Cons:
Cleanliness issues in some rooms
Uncomfortable beds
Equipment missing in the workout room

Categories

Cleanliness
7.73
Some rooms reported issues with cleanliness, and a specific room smelled like smoke.
Service
9.2
The staff was noted as very friendly and accommodating.
Location
8.74
Location was appreciated, contributing positively to the experience.
Room Quality
7.69
Several reviews mentioned issues such as uncomfortable beds and a running toilet.
Amenities
8.22
Some amenities like the kitchenette were appreciated, but some equipment was missing.
Value for Money
8.18
Generally seen as fair, but some found the price high for what was offered.
Food and Beverage
8.73
Not specifically mentioned but aligned with overall experience.
Overall Experience
8.7
Despite some issues, guests had a generally positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:37

Property Description

Modern Comfort and Convenience

Fitness Center and More: Stay active during your stay at Candlewood Suites Richmond - West Broad with our well-equipped fitness center and beautiful garden. Unwind in our shared lounge or enjoy a delicious meal at our on-site restaurant.

Business-Friendly Amenities: Take advantage of our 24-hour front desk and business center, perfect for all your work needs. Stay connected with complimentary WiFi throughout the property.

Convenient Location: Located just 11 km from Greater Richmond Convention Centre and with easy access to University Stadium and Virginia Commonwealth University School of the Arts, our hotel is the ideal choice for both business and leisure travelers.

Ready to experience comfort and convenience? Book your stay at Candlewood Suites Richmond - West Broad now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 731 reviews
Cleanliness: 7.73
Service: 9.2
Location: 8.74
Room Quality: 7.69
Amenities: 8.22
Value for Money: 8.18
Food and Beverage: 8.73
Overall Experience: 8.7
T
Tiffany • solo_traveller • us
9
Pros:

location

Cons:

no USB charge ports in the room

2026-07-21 • via Nuitee
K
Kevin • solo_traveller • us
9
2026-07-20 • via Nuitee
G
Gautrau • couple • us
8
Enjoyed our stay and decent priced
Pros:

Cleanliness, staff was friendly

Cons:

Bed was hard

2026-07-19 • via Nuitee
S
Suren • solo_traveller • nl
7
2026-07-19 • via Nuitee
K
Kimberly • solo_traveller • us
1
A roach was crawling around the kitchen sink.
Pros:

The location seem to be nice we don't live in that area but it was quiet when I returned from my cousin's wedding.

Cons:

I spent $160 for one night I spent many hours driving to get to this hotel my cousin was getting married. I probably would have had a better night sleep at a Travelodge paying less money the general manager had a very nonchalant attitude about my complaint I said to him "You seem like you don't care about anything I'm saying sir it's probably because you guys get these kinds of complaints regarding the condition of this hotel is not good for the price"... The rooms was dirty if I had a broom I could have swept up a pile of hair that was all through the room, in the shower hair, it was hair on the sheets the gentleman at the front desk came up to change the sheets on the bed, he took a picture of the hair on the sheets saying "OMG this is not acceptable"... The beds are worn and there was a sinkhole in the mattress where people have been sleeping for years probably... I was there for one night I got up to get a cup of water and a roach was crawling around the kitchen sink I got a video of it this was at 4:00 a.m. I talk to the lady at the front desk told her the situation it was nothing she could do is what she said however she did offer me a soda. I told her I'm just going to take my things to the car because I don't want to take any bugs home so when the sun came up my family and I got showers and got out of there... I was really upset because I spent a lot of money for one night there. The saying is you get what you pay for and I don't think that was the case because for that price I expected to be in something luxurious and comfortable... I always stay at comfortable luxurious places I don't mind spending the money... I looked at the outside pictures and said the upkeep is probably nice I probably would have got a better night sleep at one of those cheaper hotels red roof inn etc... and then save some money.

2026-07-15 • via Nuitee
W
Whitley • couple • us
5
This was okay for one night, but definitely not the most ideal place to stay.
Pros:

Rooms were very spacious.

Cons:

Property was outdated and not clean.

2026-07-15 • via Nuitee
R
Rahsaan • couple • us
1
I’m suing both you’ll
Pros:

Over charged

Cons:

Over charged

2026-07-14 • via Nuitee
D
DeShanta • family_with_children • us
9
2026-07-13 • via Nuitee
T
Tonia • family_with_children • us
10
Wonderful!
Pros:

The room with kitchenette was wonderful. The rooms were clean and the staff was wonderful!

Cons:

Nothing not to like.

2026-07-11 • via Nuitee
I
Ida • couple • us
5
It was just okay.
Pros:

The location was convenient.

Cons:

The front desk staff could have friendlier. The reception was cold and uninviting.

2026-07-11 • via Nuitee
Y
Yvonne • couple • us
1
I will never book a stay a the Candlewood Suites any where.
Pros:

Nothing went well the hotel and the room was dirty. The staff member Nicole was not helpful or customer friendly.

Cons:

The hotel was dirty very musty smelling. The staff was not friendly.

2026-07-06 • via Nuitee
S
Stanley • couple • us
8
2026-07-01 • via Nuitee
G
Gala • couple • us
9
Overall enjoyed the hotel.
Pros:

Location

Cons:

Bed was to hard.

2026-06-25 • via Nuitee
H
Hartsfield • solo_traveller • us
10
2026-06-25 • via Nuitee
E
Ebony • solo_traveller • us
4
2026-06-21 • via Nuitee
J
Jarrod Jay • couple • us
8
2026-06-20 • via Nuitee
L
Linus • solo_traveller • us
8
2026-06-18 • via Nuitee
J
Jeannie • solo_traveller • us
8
2026-06-18 • via Nuitee
T
Tyrell • couple • us
6
Pros:

It was clean and comfortable

Cons:

The bedroom tv was damaged badly

2026-06-16 • via Nuitee
K
Kiandra • couple • us
10
Amazing staff.
Pros:

Clean and all of the staff were so nice and helpful.

Cons:

N/A

2026-06-16 • via Nuitee