Ramada by Wyndham Cleveland Independence

Hotels
Ramada
4.8 (1029 reviews)
5300 Rockside Road , Independence , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Friendly staff
Cons:
Poor cleanliness
Unhelpful service at times
Various room issues

Categories

Cleanliness
3.13
Multiple reviews indicated issues with cleanliness, including trash found in the room and hair on the sheets.
Service
5.6
Service varied; while some staff were friendly, others were unhelpful or slow.
Location
6.64
The location was often praised for its convenience and proximity to amenities.
Room Quality
4.09
Rooms had several issues such as broken amenities, missing items, and uncomfortable bedding.
Amenities
4.12
Limited amenities were noted, and there were complaints about the breakfast quality.
Value for Money
5.08
Value was deemed fair in some respects, but overall dissatisfaction affected perception.
Food and Beverage
4.13
Restaurant attached was noted positively, but breakfast offerings were lacking.
Overall Experience
5.6
Overall stay had both positive aspects and significant complaints impacting the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:09

Property Description

Convenient Airport Shuttle Services
The Ramada by Wyndham offers free airport shuttle services to and from Cleveland-Hopkins International Airport, making your travel experience seamless and stress-free.

Relaxing Amenities
Guests can unwind in the indoor pool or hot tub, perfect for relaxation after a long day of travel or work. The gym is also available for those looking to stay active during their stay.

Delicious Dining Options
Indulge in American cuisine and cocktails at Aura Bistro and Lounge, conveniently located within the hotel. Whether it's breakfast, lunch, or dinner, satisfy your cravings without having to leave the comfort of the hotel.

Experience comfort, convenience, and great amenities at Ramada by Wyndham Independence. Book now for a delightful stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note the Breakfast Included rate includes breakfast for 2 adults. Additional charges apply for further guests.

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

4.8
Based on 1029 reviews
Cleanliness: 3.13
Service: 5.6
Location: 6.64
Room Quality: 4.09
Amenities: 4.12
Value for Money: 5.08
Food and Beverage: 4.13
Overall Experience: 5.6
S
Sonya family_with_children us
7
The staff was nice and met all of my needs.
Pros:

I would have preferred a hot breakfast.

Cons:

No extra pillows

2026-07-19 via Nuitee
J
John solo_traveller us
10
2026-07-12 via Nuitee
A
Angel couple us
1
I wouldn’t stay there ever again! Even if my life depended on it!
Pros:

Nothing the hotel smelled terrible. The furniture was broken, no lights in some of the hallways. Trash on the floors and in the elevator. Television did not work in my room . Sheets was dirty and nasty ! There was mold in the shower. We slept in our clothes and went to a family member house to take a shower. The staff was rude and said they were short staffed and nothing they could do. For us to contact corporate!

Cons:

Everything

2026-07-11 via Nuitee
L
Liubov family_with_children us
7
2026-07-11 via Nuitee
A
Andreas couple de
6
Pros:

Für eine Nacht ok.

Cons:

Teils in Gängen dreckig und Hotel ist renovierungsbedürftig.

2026-07-08 via Nuitee
D
Derin couple us
9
2026-07-04 via Nuitee
T
taylorcA6947QL Family
2
DO NOT STAY HERE!!!!
Pros:

DO NOT STAY HERE, RUN!!!! The pictures posted by the hotel are deceiving! Me and my family went to this hotel for the jellyroll/post malone concert, considering we are not from the area, we got a close hotel. We got in late and didn’t notice much of anything. The next morning when we got up to leave we noticed that there was absolutely NO towels! We went to the desk and they had no towels to give to us, instead they offered us FOOT TOWELS to dry off with. My grandmother had a different room and she had no bedding on her bed at all and no toliet paper. They have no sense of cleanliness, easily the grossest and worst hotel me and my family ever stayed at ever. We started noticing little things in our room that were weird or gross, we realized the last guest put the ice bag over the smoke detector so they could smoke in the room. The room has all kinds of stains in it, missing things, we literally got a tv remote with no batteries. They charge $25 for extra wristbands to eat breakfast and swim in the pool. The hot tub is empty and rusted, and the pool was ice cold. DO NOT STAY HERE!!!

2026-06-26 via Tripadvisor
6
629PaulB NONE Baton Rouge, Louisiana
4
Not the best Ramada
Pros:

As many others have said, this hotel is dated and not very well maintained. It does have a nice pool, but they charge extra for additional guests to use it (I'm talking the second person of a two-guest stay). Lobby is poorly lit and rooms are very average. My room was lacking cups and toilet paper. The front desk personnel were friendly. It's odd the management does not address some of the issues that recur on the reviews.

2026-06-25 via Tripadvisor
C
Carlson solo_traveller us
1
2026-06-21 via Nuitee
L
latishiae2026 NONE
2
Stay anywhere but here
Pros:

PLEASE do yourself a favor and DO NOT STAY HERE!!! This hotel is not up to standards and is not worth a free stay. Its horrible

2026-06-19 via Tripadvisor
K
Kathy solo_traveller us
1
DONT BOOK A ROOM HERE. RUNNNNNN!!!!!
Pros:

I knew when I walked into the lobby that this hotel was not the one for me. It smelled and looked dated. The staff was aloof and did not appear to care whether I was standing there or not. Thankfully my reservation was successfully canceled and I did not have to endure the nasty place or the nasty staff. Four to five star hotels is the only way to go! The Ramada Inn is a -0 stars but great for hookers and the homeless. Don't waste your time here because disappointment is what you will endure. Personally, I think the place should be demolished.

Cons:

Everything!

2026-06-19 via Nuitee
O
Oudat solo_traveller us
10
2026-06-18 via Nuitee
J
Joe couple us
10
2026-06-18 via Nuitee
A
Andrea solo_traveller us
2
The Hotel from Hell!
Pros:

Nothing, the rooms were terrible and worn down, the staff were some what pleasant hotel needs some real work.

Cons:

The hotel in general it was tragedy.

2026-06-18 via Nuitee
S
Shakimia solo_traveller us
6
Nice
Pros:

Price & room

Cons:

Trash was everywhere outside

2026-06-18 via Nuitee
J
Jackson couple us
1
I was there all of 15 minutes and the thought today still makes me itch. Place is disgusting.
Pros:

Location that’s about it.

Cons:

This property is infested with cockroaches ants and other insects. They refuse to give you your money if you book through a 3rd party they will ignore them and leave them on hold. This place should be shut down. Its filthy piles of garbage at the end of each floor near elevator. Do not stay here it’s dirty and infested.

2026-06-18 via Nuitee
H
Haley family_with_children us
5
Was fair
Cons:

Didn’t have bath towels, room was dirty and was out of tissues. Someone else’s Gatorade was left in the freezer in the mini fridge.

2026-06-16 via Nuitee
M
Moyer-Hobson solo_traveller us
1
Disgusting
Pros:

Nothing

Cons:

Bed bugs and filthy rooms

2026-06-16 via Nuitee
S
Sharlay solo_traveller us
4
2026-06-15 via Nuitee
D
Daysha family_with_children us
1
2026-06-15 via Nuitee