Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful hotel
Cons:
Cleanliness issues
Reservation problems
Disappointing amenities

Categories

Cleanliness
6.39
Some guests reported cleanliness issues, including mildew smell and uncleaned rooms.
Service
9.36
Generally positive comments about staff being helpful and resolving issues.
Location
9.4
Many guests appreciated the great location of the hotel.
Room Quality
7.35
Mixed reviews on room quality, with some guests mentioning dated decor and issues with room view.
Amenities
7.88
Amenities were appreciated, but some guests noted a lack of certain items like microwaves.
Value for Money
7.84
Some guests felt the price did not match the quality of their experience.
Food and Beverage
7.39
Breakfast buffet received mixed reviews, with some disappointment noted.
Overall Experience
8.36
Overall experience was generally positive but marred by significant room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:54

Property Description

Luxurious Accommodations with Stunning Views

Unmatched Amenities for Ultimate Relaxation
The hotel offers an indoor pool, hot tub, and a seasonal sundeck for guests to unwind and enjoy. Additionally, there's a modern fitness center and a business center to cater to all guest needs.

Delicious Dining Options for Every Palate
Guests can indulge in local cuisine and craft beers at 720 South Bar & Grill, enjoy live entertainment at Kitty O’Sheas Irish pub, or grab a quick bite at Herb N' Kitchen. Room service is also available for added convenience.

Experience the best of Chicago at Hilton Chicago, where luxury meets convenience. Book your stay now for an unforgettable experience at the heart of the city.

Important information:

Please note reservations made through this website will not earn guests Hilton points.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 70 per day.

Location

Guest Reviews

8
Based on 2229 reviews
Cleanliness: 6.39
Service: 9.36
Location: 9.4
Room Quality: 7.35
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 8.36
D
D4160YUjennifert • Friends getaway
10
Front desk
Pros:

Carsarra was awesome. She was able to assist us with an emergency. She has excellent customer service.

2026-07-25 • via Tripadvisor
V
Vince • couple • us
8
2026-07-25 • via Nuitee
G
GoVols79 • Family • Chattanooga, Tennessee
10
Hilton Chicago
Pros:

I picked this Hilton due to its location on Michigan Avenue and proximity to local attractions like the Shedd Aquarium and the Northerly Island Pavilion. The 146 bus route took us right to the museum campus area. It is also close to the red line train. Our room was on the 25th floor and we could even see the lake and Buckingham Fountain. We loved staying here and would definitely return.

2026-07-24 • via Tripadvisor
B
brandoncV1999YB • Business
10
Hilton Chicago
Pros:

The hotel is amazing and the staff is so wonderful. Had a great experience with Ernestine as she assisted me with an issue I had and made everything right.

Great experience overall at this hotel and amazing gym!

2026-07-23 • via Tripadvisor
G
GeoffLau • Business • Hartland, Wisconsin
2
DISGUSTING OLD FILTHY
Pros:

FILTHY DISGUSTING DIRTY OLD HOTEL. HAD TO CHANGE ROOMS MULTIPLE TIMES. We're Hilton Diamond Hyatt Globalist and Marriott Platinum... we travel extensively for work and vacation. After my third room change, we upgraded me to a premium suite premium suite. Absolutely disgusting, carpet, the doors and walls nicked and damaged.. The bathroom had been modestly upgraded from the disgusting bathtubs that the other rooms had nonetheless. It was still dingy and brown, but the bed was a Murphy bed in a premium suite. I'm sleeping two inches off the floor in a bed that folds out of a wall onto a carpet that looks like it is about thirty five years old. There's not one thing in this hotel that feels clean. The elevators shake and rattle the interior dwarfs in the elevator look like people threw coffee and or vomited. The first room I had was on the executive level. It was a two two queen bad two bathroom... Filthy, gross.It smelled extensively like rose perfume hair in the bathtub... switch to the second bedroom, which, unfortunately.
The bathroom smelled like a rundown gas station, men's urinal.. To which I was put into the premium suite, which is essentially a mattress on the floor no box spring, just a bed that folds out of the wall. This entire place is filthy.It is gross.. Do not stay here.It is by far the worst hilton.I have ever stayed at. I'd rather stay at a rundown Motel 6 in the middle
Of an undesirable neighborhood, as I think that would be cleaner

Pictures included are the door to the upgraded premium suite and the interior

2026-07-21 • via Tripadvisor
F
fallona305 • Business
10
Beautiful facility
Pros:

This Hilton has a beautiful, well kept facility! It was immaculate, it had a great variety of equipment to choose from and Amy at the front desk was very attentive and kind. I had a great workout and I will definitely be back! I’ve been to hundreds of Hilton properties around the country and this is by far the best gym facility I’ve encountered.

2026-07-21 • via Tripadvisor
I
Imelda • couple • us
10
2026-07-21 • via Nuitee
9
940kg • Family • Durham, North Carolina
2
Lack of disability awareness
Pros:

Currently I am staying at the Hilton on Michigan Avenue in Chicago. On Sunday the wheelchair lift froze with me on it, suspended above the pool. For 45 minutes 2 engineers and 2 security worked to get the lift to move. It finally lowered me into the pool. There was no alternative plan to help a disabled person get out of the pool.
Most pools have a body board to put in the pool to put a person on the board and then slide person to the pool deck. My husband had to get in the pool and lift me up the stairs. A very difficult task! The pool staff is not trained in alternative supports.
There was no accommodation from hotel staff.

Last Friday, I rented a power chair from Midwest Mobility. No one on Hilton staff knew where it was. My husband was told to check the Fed Ex area several times a day, everyday, no chair! No one of staff was informed of other locations on site where it might be located.
On Monday I called the wheelchair vendor.
He was told it was in Bellman area on the lower level. NO ONE ever mentioned this site to locate the chair. I paid a lot of money to rent the chair, not to be able to use it for the first 4 days of my visit because your staff is not trained to let guests know where
to find rentals.
Out of all the bellmen I encountered, front desk staff, no staff knew how to help me find the power chair I rented.
With July being National Disability Month,
Hilton fails to offer disability amenities that are needed to make a disabled guest feel welcome.
This has been a very disappointing stay.
I will share my experiences with disabled acquaintances in hopes that no one else has similar unpleasant experiences.

2026-07-20 • via Tripadvisor
L
LaTosha • solo_traveller • us
8
2026-07-20 • via Nuitee
S
Stuart • couple • us
10
2026-07-20 • via Nuitee
K
Kaitlin • couple • us
8
Pros:

We mainly chose it for the Michigan Ave location which is why it was worth the price. Staff were polite and helpful. The hotel is a charming historic building with great atmosphere. Cleanliness expectations were met, it would be ridiculous if they were not given this hotel’s price tag and reputation.

Cons:

Not much to dislike other than the size of the hot tub which I thought were too small.

2026-07-20 • via Nuitee
C
Carleen • family_with_children • us
10
Would return!
Pros:

Friendly staff. Helpful with arranging rides

Cons:

No changes. Room a little expensive.

2026-07-20 • via Nuitee
S
Shir • extended_group • us
7
2026-07-20 • via Nuitee
1
158AnneK • Friends getaway • Elburn, Illinois
10
Best hotel in this Great location
Pros:

Going to stay here again and again. Rates this good for a gorgeous, well maintained historical, clean hotel as near as this one is to so many iconic Chicago destinations makes it a clear choice. We shopped on State St, walked to the river and to the lakefront, walked home safe and secure after our Sat night concert at Northerly Island, But the thing that made me leave 5 stars was EVERY single parson we interacted with on staff was beyond friendly, they were actually eager to help. Danny at front desk made me feel personally wanted as a guest, Shaquan the Bellman was handling a busy taxi line with a huge smile and took time to hold the front door open for me anyways. Also the housekeeper and security (I have no names) were all smiles and “can I show you anything?” and “have a great day today!” After so many of these interactions I was so impressed with this impressive hotel. Definitely worth the trip

2026-07-19 • via Tripadvisor
C
chadsT8926EN • Business
10
Excellence. Elevated. Again.
Pros:

Yet another excellent experience with Hilton Chicago. Misoon Kong and her staff are superb. Thanks again to all of them.

2026-07-19 • via Tripadvisor
G
G7099LGrobinw • Family
10
Beautiful, historic hotel!
Pros:

This gorgeous, historic hotel provided a pleasurable stay! We enjoyed our room, the delicious breakfast buffet, and incredible service by a very attentive staff. We especially andored our housekeeper, Claudie, who was very sweet and helpful! Our room was pristine!

2026-07-19 • via Tripadvisor
S
Steven • extended_group • us
8
Pros:

Room was very nice. Parking costs too much. Addons, taxes, fees pushed a $327 room to $491 including parking.

Cons:

lower parking costs, Reduction of fees or room rent.

2026-07-19 • via Nuitee
E
Eric • solo_traveller • us
8
Cons:

Front desk staff was rude because I booked thru booking.com

2026-07-19 • via Nuitee
J
johnjN3475LG • Friends getaway
8
good hotel/vultures selling time shares
Pros:

great hotel-just watch out for the vultures selling Hilton time shares

2026-07-18 • via Tripadvisor
C
Consuelo • extended_group • mx
9
comodidad y amabilidad muy buena ubicación
Pros:

La ubicación es excelente, el hotel es muy comodo y el personal muy amable, sobre todo en el restaurante para el desayuno. La vista de mi habitación fue extraordinaria..

Cons:

Tal vez un poco mas de orden en la limpieza de las habitaciones , ya que un dia se les olvidó hacer la cama , sacaron la basura pero no tendieron las camas

2026-07-17 • via Nuitee