Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful hotel
Cons:
Cleanliness issues
Reservation problems
Disappointing amenities

Categories

Cleanliness
6.39
Some guests reported cleanliness issues, including mildew smell and uncleaned rooms.
Service
9.36
Generally positive comments about staff being helpful and resolving issues.
Location
9.4
Many guests appreciated the great location of the hotel.
Room Quality
7.35
Mixed reviews on room quality, with some guests mentioning dated decor and issues with room view.
Amenities
7.88
Amenities were appreciated, but some guests noted a lack of certain items like microwaves.
Value for Money
7.84
Some guests felt the price did not match the quality of their experience.
Food and Beverage
7.39
Breakfast buffet received mixed reviews, with some disappointment noted.
Overall Experience
8.36
Overall experience was generally positive but marred by significant room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:54

Property Description

Luxurious Accommodations with Stunning Views

Unmatched Amenities for Ultimate Relaxation
The hotel offers an indoor pool, hot tub, and a seasonal sundeck for guests to unwind and enjoy. Additionally, there's a modern fitness center and a business center to cater to all guest needs.

Delicious Dining Options for Every Palate
Guests can indulge in local cuisine and craft beers at 720 South Bar & Grill, enjoy live entertainment at Kitty O’Sheas Irish pub, or grab a quick bite at Herb N' Kitchen. Room service is also available for added convenience.

Experience the best of Chicago at Hilton Chicago, where luxury meets convenience. Book your stay now for an unforgettable experience at the heart of the city.

Important information:

Please note reservations made through this website will not earn guests Hilton points.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 70 per day.

Location

Guest Reviews

8
Based on 2129 reviews
Cleanliness: 6.39
Service: 9.36
Location: 9.4
Room Quality: 7.35
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 8.36
M
Miguel couple us
5
A 2.5 star hotel with the price of a 4 star one.
Pros:

I like the closeness to the museum and the view of my room was very neat. Also, the pool was temperature controlled (warm) and had not one, but two jacuzzi. The outdoor terrace was great at nighttime. The staff was friendly.

Cons:

That being said, my room’s floor (carpet) was not clean, and everything else was dusty. I also didn’t liked that it feels like anyone can go inside the hotel, use the elevators, and go into the pool/gym because you don’t need your room card to access these features. There is staff by the elevators and the pool, but I doubt they can keep track of who is a guest and who isn’t (as the staff who welcomed me back (and everyone else) but I haven’t even done check in…). Also, most hotels have some type of reception at the lobby with at least access to cold water, tea/coffee, hot cocoa, etc. but none in this hotel.

2026-05-30 via Nuitee
4
459danip Business
10
Gorg Hotel
Pros:

Gorgeous location. Ozel with HGV was spectacular. Very knowledgeable and helpful and answered all my questions and had a great offer! Decor for the hotel is gorgeous and the location is very convenient.

2026-05-29 via Tripadvisor
H
H1784SKjoshuav Couples
10
3 night stay for pokemon fossil museum
Pros:

Had a great time
-HGV was nice and informative! Simply didn’t have the money for the promotion but wish we did

2026-05-29 via Tripadvisor
J
Justin extended_group us
8
2026-05-29 via Nuitee
N
Nunberg solo_traveller us
9
2026-05-29 via Nuitee
S
Sunshine612734 Business Miami Beach, Florida
10
Chicago Trip 2026
Pros:

Peter the guest ambassador was amazing and truly helpful and informative and very nice. I highly recommend.

2026-05-28 via Tripadvisor
M
mayagS9758YE Business
10
Incredible gym staff
Pros:

Had a 15 night stay and the fitness center was def a saving grace during a long 2 weeks of work. Absolutely incredible staff that made my 6am gym time more joyful!

2026-05-28 via Tripadvisor
2
238jadap Family
10
Hilton hotel
Pros:

Jeff P. From HGV is amazing!! He was so helpful and friendly!! He offered so much information about the hotel and trips!! He will hook you up!!

2026-05-27 via Tripadvisor
1
18ericai Friends getaway
10
It was awesome
Pros:

Jeff P from HGV he was awesome very nice and informative great personality. The best service.

2026-05-27 via Tripadvisor
J
jacqleenp Family
10
So amazing
Pros:

Jeff P from HGV
Jeff was amazing! He was so helpful and let us see the ballroom and gave us so much info about the hotel and gave us so much information about the packages!

2026-05-27 via Tripadvisor
C
Cesar couple us
10
Pros:

Personal muy amable muy ordenado y limpio

2026-05-27 via Nuitee
J
Jaime couple us
10
2026-05-26 via Nuitee
F
Fredy solo_traveller us
10
2026-05-26 via Nuitee
C
Cynthia couple us
10
2026-05-26 via Nuitee
M
Melina couple us
10
I loved it.
Pros:

Everything, the location & staff! Everyone was super nice and close to our events for the weekend.

Cons:

The pricing but it is understandable due to it being a big city.

2026-05-26 via Nuitee
P
Paulina extended_group us
9
2026-05-26 via Nuitee
C
carloshO2507AA Family
10
Great customer service and great hotel
Pros:

Troy with HGV did an amazing job explaining everything and helping plan our next vacation. We were so happy with him, we came back after thinking about the offers and signed up for the package! Thanks Troy and shout to Aida!

2026-05-25 via Tripadvisor
S
Stephanie couple us
10
2026-05-25 via Nuitee
S
Steven couple us
10
2026-05-25 via Nuitee
S
Sarahi extended_group us
10
2026-05-25 via Nuitee