Embassy Suites by Hilton Boston Waltham

Hotels
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Embassy Suites Hotels
8 (1230 reviews)
550 Winter Street , Waltham , US

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent breakfast / omelette station
Good on-site food and bartender
Spacious, comfortable suites
Convenient parking and location
Happy hour and pleasant common areas
Cons:
Cleanliness inconsistent (smudges, odors, perceived unclean rooms)
AC issues / rooms being too hot
Uncomfortable / poor-quality beds
Extra parking charges and high drink prices
Pool described as small/basic or not properly set up
Elevator waits / stairs not signposted

Categories

Cleanliness
6.5
Mixed to negative comments: several guests reported smudged glass, rooms that 'didn't seem very clean', bad odors, and complaints about beds; cleanliness is below average and inconsistent across stays.
Service
9
Consistently praised: multiple reviews call staff friendly, accommodating, and helpful (including reception and bartender); staff responsiveness (room switches, lobby impression) is a strong point.
Location
8.5
Generally positive mentions: convenient parking, close to hospital and local attractions, described as a nice location — location is a clear strength for many guests.
Room Quality
7
Mixed: some guests enjoyed spacious, comfortable suites with amenities (2 TVs, microwave, mini-fridge), while others cited dated rooms, poor beds, and an instance of AC failing (room 82°F).
Amenities
8
Generally good: breakfast/omelette station and happy hour cited positively; pool and some public-area AC/elevator issues noted, and pool described as small/basic by some — amenities are solid but with a few shortcomings.
Value for Money
7
Concerns about extra charges and pricing: guests complained about unexpected daily parking fees, pricey drinks (e.g. $60 for two martinis), and disposable utensils; value is somewhat below expectation.
Food and Beverage
9
Mostly positive: multiple mentions of excellent breakfast, well-attended omelette station, good dinner and an outstanding bartender; isolated negative report of onsite food being poor, but overall F&B is a highlight.
Overall Experience
9
Overall impressions are positive due to strong service, good food, comfortable suites for many guests and convenient location, despite issues with cleanliness, occasional AC problems, and extra fees.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 13:08

Property Description

Convenient Location and Nearby Universities
Situated off Interstate 95 in Waltham, Massachusetts, the hotel is a short drive from Brandeis University and Bentley University.

Comfortable Suites and Amenities
Each suite is adorned in Americana colors and features a cozy seating area, flat-screen TV, work desk, microwave, and refrigerator.

On-Site Dining and Leisure Facilities
Enjoy dining at The Grille at Hobbs Brook, relax at the Atrium Lounge, take a dip in the heated indoor pool, or work out at the well-equipped gym.

Book your stay at Embassy Suites Boston Waltham for a perfect blend of comfort and convenience.

Important information:

Please note, the shuttle travels only within a 3-mile radius of the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Guest Reviews

8
Based on 1230 reviews
Cleanliness: 6.5
Service: 9
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 7
Food and Beverage: 9
Overall Experience: 9
L
Lee • solo_traveller • us
10
Comfortable and convenient.
Pros:

Great breakfast! Location good not noisy.

2026-09-17 • via Nuitee
P
Perry • solo_traveller • us
8
We would stay here again.
Pros:

It was quiet, clean and comfortable. I liked the extra room to sit and watch TV. The bed was very comfortable.

Cons:

We ate dinner in the hotel restaurant. The food was good, but the service was quite slow. There was only one person there to cover the bar and wait on tables, so not really his fault.

2026-09-16 • via Nuitee
J
Jason • solo_traveller • us
7
Pros:

Staff was friendly, room was clean. Breakfast was a delight!

Cons:

Mattress was terrible. Couldn't sleep well on it.
Need to get new carpets in the general areas. And you need to give a little tlc to the wood works in lobby, all scratched up. Some tlc to the paint near the elevator banks. A good interior fresh up would do wonders. Just my cents from my observations.

2026-09-15 • via Nuitee
W
Wanda • family_with_children • us
8
2026-09-14 • via Nuitee
S
Shailee • family_with_children • us
8
Pros:

Breakfast

2026-09-14 • via Nuitee
M
Marietta • family_with_children • us
9
2026-09-12 • via Nuitee
S
Sean • couple • us
10
2026-09-11 • via Nuitee
Z
Zhu • family_with_children • us
9
2026-09-11 • via Nuitee
F
Fernanda • extended_group • us
7
2026-09-08 • via Nuitee
D
Daphne • couple • us
8
2026-08-25 • via Nuitee
S
Sarah • couple • us
10
2026-08-25 • via Nuitee
J
jazmin • couple • us
10
2026-08-23 • via Nuitee
F
Florence • couple • fr
10
2026-08-21 • via Nuitee
T
Tony • couple • us
7
Pros:

Breakfast better than most.
Greenery outside breakfast area.

Cons:

Fee for parking.
Facilities are "tired".
Restaurant-
Food good, but got our carryout order totally wrong.
Couldn't find after dark- lit signage.

2026-08-19 • via Nuitee
A
April • couple • us
8
Nice facility but I was annoyed by the parking fee, it’s redicous
Pros:

It was nice

Cons:

Really makes me angry that they charge for parking. I would rather pay for breakfast and not be charged a crazy fee to park

2026-08-17 • via Nuitee
K
Ketankumar • extended_group • us
8
2026-08-16 • via Nuitee
T
Tony • couple • us
4
Not worth the money.
Pros:

Nothing special.

Cons:

It felt old.
Cabinetry in room was old.
Breakfast was less than ordinary.
I was expecting high end ... got mundane.

2026-08-16 • via Nuitee
M
Mark • couple • us
8
pleasant
Pros:

We liked the Happy Hour and breakfast. Parking was convenient. Staff was friendly and helpful. The comfortable 2 room King suite had 2 TVs, microwave, coffee maker and Mini fridge.

Cons:

Please, wipe down glass surfaces on side table and all the doors. They had streaks and smudges.

2026-08-08 • via Nuitee
E
Ebony • family_with_children • us
9
Stayed for recovery after surgery. It was close to the hospital. Will stay again.
Pros:

I was impressed by the lobby and the overall common area. The staff were very pleasant and accommodating. The room was just what was needed. The space was more than adequate for two people.

Cons:

Plastic utenesils and napkins openly available for guest.

2026-08-07 • via Nuitee
J
jean jules • couple • us
3
2026-08-06 • via Nuitee