Embassy Suites by Hilton Boston Waltham

Hotels
•
Hilton Worldwide
7.8 (1171 reviews)
550 Winter Street, Waltham, Massachusetts, 02451 , Waltham , US
1-781-890-6767

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Front entrance ramp
Health or beauty spa nearby
Express check-out
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Good location
Cons:
Broken heating
Odors in rooms
Cleanliness concerns

Categories

Cleanliness
6.88
Negative feedback regarding cleanliness due to reports of odors and unclean bathroom floors.
Service
8.85
Staff were polite and helpful, although there were issues with front desk communication.
Location
8.89
Good location mentioned in multiple reviews.
Room Quality
6.84
Room quality criticized for heat issues and not matching bookings.
Amenities
7.87
Pool and breakfast amenities were mentioned as positive, but heat and bathroom cleanliness were concerns.
Value for Money
7.33
Mixed sentiments about value for price paid.
Food and Beverage
8.38
Breakfast received positive comments regarding quality.
Overall Experience
7.35
Overall experience was marred by several issues, but potential for future stays indicated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:58

Property Description

Discover the perfect blend of comfort and convenience at Embassy Suites by Hilton Boston Waltham, where your ideal getaway awaits!

Unwind and Rejuvenate: Dive into relaxation with our inviting indoor pool or keep your fitness routine alive in our 24-hour fitness center, designed to cater to your every wellness need.

Delectable Dining Options: Start your day with a complimentary full breakfast that offers a variety of choices. In the evenings, unwind at our bar/lounge or grab a quick snack from the on-site grocery/convenience store.

Event Ready: Planning a gathering? Our hotel features flexible conference space and 10 meeting rooms, ensuring a seamless experience for all your business needs.

Don’t miss the opportunity to stay at our exceptional hotel; book your stay today!

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Transportation

    Car recommended

  • Pets

    Pet max weight (per pet) in lb is 30

See all policies

Location

Guest Reviews

7.8
Based on 1171 reviews
Cleanliness: 6.88
Service: 8.85
Location: 8.89
Room Quality: 6.84
Amenities: 7.87
Value for Money: 7.33
Food and Beverage: 8.38
Overall Experience: 7.35
O
OBert • extended_group • us
10
2026-05-29 • via Nuitee
H
HUSSEIN • couple • us
1
Cons:

The AC wasn’t working in the room and the mattress for the sofa is dirty. And I forgot my pants there and when I came back to ask for it, they didn’t have it. And I had to stay up till 4 AM to get the AC fixed and then when they did, it was still hot

2026-05-29 • via Nuitee
S
Smith • couple • us
10
2026-05-27 • via Nuitee
L
Luck • couple • us
10
2026-05-23 • via Nuitee
J
John • solo_traveller • us
1
I will not return and I will tell all of my friends and colleagues about my experience
Cons:

THE STAFF WAS DISRESPECTFUL UNPROFESSIONAL AND RUDE. My room smelled like a wet dog and was dirty.

2026-05-22 • via Nuitee
A
Ajay • couple • us
9
2026-05-17 • via Nuitee
M
Mayleski • couple • us
10
2026-05-14 • via Nuitee
C
Courtney • family_with_children • us
10
2026-05-11 • via Nuitee
R
Roberto • couple • br
10
Pros:

Everything

Cons:

Just had one working elevator.

2026-05-07 • via Nuitee
J
Jessica • couple • us
10
2026-05-07 • via Nuitee
A
Audrey • solo_traveller • us
8
Pros:

Comfortable common area. Breakfast was good. Lots of choices

Cons:

This hotel is very dated and dark, especially the guest rooms. They really need a face-lift.
In the breakfast area, fruit flies seemed to congregate under the lighting, sitting ion the walls. This was very unappatizing.

2026-05-07 • via Nuitee
C
Curiosity614072 • Business
10
Amazing customer services
Pros:

The staff was kind, Accommodating and worked with me as I had to make several reservations over a week stay. Very easy to work with

2026-05-05 • via Tripadvisor
B
Brian • couple • ie
7
Average. Breakfast area in particular needs to be redecorated Liam
Pros:

Location

Cons:

No housekeeping on one day

2026-05-05 • via Nuitee
G
Gretchen • solo_traveller • us
8
Pros:

It was very nice the pool was nice the food was nice, the atmosphere was nice and everyone was pleasant.

Cons:

We needed an extra blanket, and the one they had in the closet was filthy besides that it was all good

2026-05-04 • via Nuitee
C
Carlos • solo_traveller • us
10
2026-04-29 • via Nuitee
V
Veronica • solo_traveller • us
10
2026-04-28 • via Nuitee
V
Veronica • solo_traveller • us
10
2026-04-28 • via Nuitee
M
mynameisdhvl • Couples • Maracay, Central Region
10
Perfect honeymoon
Pros:

Very cheap but amazing quality. I love it! We went here for our honeymoon and the manager, Seth, was so nice and gave us free drinks, and no parking fee as a gift. People were so polite and respectful! I love it. I’d come back here without a doubt. And I recommend everyone to come, their breakfast is really good and service top notch

2026-04-27 • via Tripadvisor
J
Jennifer • solo_traveller • us
8
Pros:

The hotel wa clean and nice

Cons:

The ac I'm my room was not working that well

2026-04-27 • via Nuitee
C
Curiosity_Traveler • Business • Cheshire, Connecticut
2
Not Performing Necessary Housekeeping
Pros:

Even upon the repeated requests and complains, they didn't perform the necessary housekeeping job. It would get 0 star if not for the decent food in its restaurant.

2026-04-24 • via Tripadvisor