Swissotel Chicago

Hotels
•
Swissôtel Hotels & Resorts
8.6 (2025 reviews)
323 East Wacker Drive , Chicago , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Cons:
Dated room conditions
Invoice issues

Categories

Cleanliness
8.6
Clean rooms and well-maintained facilities noted across multiple reviews.
Service
9.1
Staff received numerous mentions for exceptional service, particularly Simora and Emina.
Location
9.1
Conveniently located with easy access to attractions, highly praised by guests.
Room Quality
8.1
Generally comfortable but some rooms are dated and in need of updates.
Amenities
8.1
Standard amenities provided, though guests noted requests for additional items.
Value for Money
8.6
Reasonably priced for the location and service quality, though some felt it could improve.
Food and Beverage
8.6
Breakfast experience positively commented on; room service enjoyed.
Overall Experience
8.6
Most guests express satisfaction with their stay and express a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 03:43

Property Description

Luxurious Downtown Chicago Hotel with Stunning Lake Views

Upscale Dining Options
Indulge in classic American breakfast buffets and premium prime beef at The Palm, or enjoy small plates and cocktails at the vibrant lobby lounge, Amuse.

Comfortable and Functional Rooms
Each room at Swissotel Chicago features a flat-screen TV, oversized work space, in-room safe, and coffee maker for your convenience and comfort.

Convenient Meeting Spaces
With 65,000 square feet of meeting space, our hotel is the perfect venue for your business meetings or events.

Experience the best of Chicago with Lake Michigan views and top-notch amenities. Book your stay at Swissotel Chicago now!

Important information:

Please note that the property no longer has a swimming pool.

The amenity fee includes the following:
Daily $15 F&B Credit for Amuse (daily credit amount cannot be combined during the stay)
Basic High Speed Internet Access
Vitality Fitness Classes
Daily $12 Dry Cleaning Credit (daily credit amount cannot be combined during the stay)
Nightly Shoe Shine (upon request)
10% off private transportationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 84 per day.

Location

Guest Reviews

8.6
Based on 2025 reviews
Cleanliness: 8.6
Service: 9.1
Location: 9.1
Room Quality: 8.1
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 8.6
H
Hala • couple • ae
7
Great for short stay
Pros:

Central location

Cons:

Lifts are too slow

2026-05-30 • via Nuitee
H
Hala • couple • ae
8
Good for a short break in chicago
Pros:

Location, size of the room, restaurant is really good

Cons:

The staff are really busy long time waiting at the reception. But they are super friendly

2026-05-30 • via Nuitee
K
KieraF18 • solo_traveller • us
10
2026-05-30 • via Nuitee
J
Jose • solo_traveller • us
10
Pros:

By miracle mile. Clean and modern.

2026-05-29 • via Nuitee
R
Raymond • couple • us
10
Amazing room and stay experience. Excellent staff and great food.
Pros:

Location, food.

Cons:

Parking.

2026-05-29 • via Nuitee
R
Ryan • family_with_children • us
9
very memorable stay, will definitely visit again
Pros:

location and view is amazing!

2026-05-29 • via Nuitee
R
Roberta • couple • br
10
Excepcional
Pros:

Acordar todas as manhãs literalmente de “cara” com o NAVI PIER e o lago MICHIGAN valeu toda estadia no hotel! O nosso quarto era final 01, vale a dica!!!

2026-05-29 • via Nuitee
L
Liudmyla • family_with_children • ua
8
2026-05-28 • via Nuitee
A
Arianaggomezr • couple • us
10
2026-05-28 • via Nuitee
C
Colin • couple • gb
9
Chicago is a great City
Pros:

The Hotel Location was excellent

Cons:

Everything was fine

2026-05-27 • via Nuitee
G
Gaurav • couple • us
10
Pros:

Everything

2026-05-27 • via Nuitee
S
Samat • couple • kz
10
2026-05-27 • via Nuitee
J
Jairo • couple • us
7
En resumen más o menos xk ni co. Piscina cuenta para el precio
Pros:

Muy bonito y todo lo único malo que lo reserve por un precio y al final me cobraron otro e igual manera exageran con el depósito casi 400$ y aparte en las habitaciones hay cucarachas 😂😂😂

Cons:

Cucarachas

2026-05-26 • via Nuitee
S
Sergio • couple • us
10
2026-05-26 • via Nuitee
M
Melis • extended_group • tr
6
Need renovation
Pros:

They didn’t have about an early check-in and also they didn’t give our key after 03:00 pm. We wait till 4 o’clock. Also AC working so Noisy. We couldn’t sleep. Also hustle is old. Especially bathrooms are so old. Needs renovation.

Cons:

They didn’t have about an early check-in and also they didn’t give our key after 03:00 pm. We wait till 4 o’clock. Also AC working so Noisy. We couldn’t sleep. Also hustle is old. Especially bathrooms are so old. Needs renovation.

2026-05-26 • via Nuitee
S
Skyler • solo_traveller • us
10
2026-05-26 • via Nuitee
V
Valeriia • couple • pl
10
Perfect Hotel for a Special Occasion — Exceptional Service & Stunning Views!
Pros:

We had an amazing stay at Swissotel Chicago! The hotel is absolutely luxurious, with super clean rooms, beautiful interiors, and breathtaking views of the city.

We stayed here for our first wedding night, and the staff truly went above and beyond to make our experience special. They upgraded us to a wonderful room and surprised us with chocolate-covered strawberries, which was such a thoughtful and touching gesture. We were honestly pleasantly shocked by the level of care and attention we received.

A very special thank you to Juan, who brought us the chocolate-covered strawberries and gave us such a warm and beautiful congratulations. He made our celebration even more memorable, and we truly appreciated his kindness and hospitality.

The location is perfect — right in the heart of downtown Chicago, close to everything. The atmosphere, service, and overall experience exceeded all our expectations. The staff was incredibly friendly, professional, and attentive throughout our stay.

We created such beautiful memories here and would highly recommend this hotel to anyone looking for a special and unforgettable stay in Chicago!

2026-05-25 • via Nuitee
A
Ana • couple • us
10
Pros:

Simona E was so welcoming and kind when we checked in. She even upgraded our room at no cost to us! We will definitely be staying here in the future. So clean and beautiful rooms. Plenty of towels and amenities. The other staff were also great! The views from our room were amazing as well. Simona E really made our experience great though!

2026-05-25 • via Nuitee
A
Alexandre • couple • us
8
Pretty good, quite worth a short stay but I recommend parking elsewhere.
Pros:

The view was excellent because we had a room with a view of the millennial fountain and could see Navy Pier with clear weather. It was a few minutes walk away from wonderful shopping and metro/tram locations. The room was a good size.

Cons:

Most of the extras already about the room, such as water and umbrella, were still pay to use. The parking cost was $70 per night to self park and unexpectedly the lot was a very tight and cramped space for such a cost. The shower only had one setting and to avoid going blasted by cold water, you'd need to cram yourself into a single corner and hope you were out of the way while the water warmed up. Also the toilet paper was very thin, so you had to use a light to make it useful.

2026-05-25 • via Nuitee
M
Maria • solo_traveller • us
10
Pros:

Exellent service and staff. Thank you for upgrading our room. We love it. The view was amazing

2026-05-25 • via Nuitee