Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location near Navy Pier/lake and many attractions
Spectacular panoramic views from rooms
Helpful and responsive staff/management
Spacious, clean rooms for many guests
Fitness center with exceptional views
Cons:
Perceived high price / poor value for money (parking and early check fees)
Inconsistent housekeeping (rooms not cleaned during stay) and coordination issues
Missing small in-room amenities (robes, slippers, cotton swabs)
Maintenance problems in some rooms (broken shower door, faulty lights, AC issues)
Occasional in-room coffee machine failures and limited casual dining options

Categories

Cleanliness
8.8
Generally reported as clean and well-maintained by many guests, though there are notable housekeeping lapses (rooms not cleaned during multi-day stays) and an overpowering lobby fragrance mentioned.
Service
9.8
Staff and management receive strong praise for helpfulness and problem resolution (quick check-in/out, manager consolidated reservations and provided upgrades), though there are occasional coordination and staffing issues (housekeeping delays).
Location
10
Consistently excellent—many guests cite the prime, quiet location near attractions, lake and Navy Pier; frequently described as a top reason to choose the hotel.
Room Quality
8.2
Rooms are spacious with spectacular panoramic views, but several maintenance problems were reported (broken shower door, faulty lights, uncontrollable/overly cold AC) that reduce the room-quality score.
Amenities
7.8
Mixed: good fitness facilities (noted for great views) and refrigerator functioning, but missing small amenities (robes, slippers, cotton swabs), occasional in-room coffee-machine failures, and lack of a simple on-site restaurant were criticized.
Value for Money
6.8
Frequently called out as relatively expensive: complaints about high nightly rates, extra parking charges for large vehicles, and steep fees for early check-in/check-out reduce perceived value.
Food and Beverage
9
Positive mentions of an excellent restaurant (The Palm) and overall food experience, but some guests noted limited casual dining options on-site and occasional in-room coffee issues.
Overall Experience
10
Overall sentiment is very positive—guests repeatedly praise location, views, and staff, with many stating they would return, despite some isolated service/maintenance/value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Luxurious Downtown Chicago Hotel with Stunning Lake Views

Upscale Dining Options
Indulge in classic American breakfast buffets and premium prime beef at The Palm, or enjoy small plates and cocktails at the vibrant lobby lounge, Amuse.

Comfortable and Functional Rooms
Each room at Swissotel Chicago features a flat-screen TV, oversized work space, in-room safe, and coffee maker for your convenience and comfort.

Convenient Meeting Spaces
With 65,000 square feet of meeting space, our hotel is the perfect venue for your business meetings or events.

Experience the best of Chicago with Lake Michigan views and top-notch amenities. Book your stay at Swissotel Chicago now!

Important information:

Please note that the property no longer has a swimming pool.

The amenity fee includes the following:
Daily $15 F&B Credit for Amuse (daily credit amount cannot be combined during the stay)
Basic High Speed Internet Access
Vitality Fitness Classes
Daily $12 Dry Cleaning Credit (daily credit amount cannot be combined during the stay)
Nightly Shoe Shine (upon request)
10% off private transportationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.8
Based on 1925 reviews
Cleanliness: 8.8
Service: 9.8
Location: 10
Room Quality: 8.2
Amenities: 7.8
Value for Money: 6.8
Food and Beverage: 9
Overall Experience: 10
M
Mario • couple • mx
8
Muy buena ubicación pero precio relativamente alto
Pros:

Ubicación en área tranquila pero muy cerca de muchas actividades y atracciones

Cons:

No cuenta con restaurant para comidas sencillas. Costo alto para permitir tan solo una hora adicional al check-out. En general, la calidad de las habitaciones no justifican el costo.

2026-10-26 • via Nuitee
J
Jeremy • couple • us
8
2026-10-25 • via Nuitee
L
luigi • family_with_children • it
9
Splendida vista su Chicago
Pros:

La vista

Cons:

Assenza di accappatoi per la doccia e di ciabatte

2026-10-25 • via Nuitee
I
Irem • family_with_children • us
9
2026-10-22 • via Nuitee
G
Genesis • couple • us
1
Terrible
Pros:

It’s no reason why in the year 2026 that a hotel that’s cost 600 a night doesn’t not have tap to pay ass a option to pay

Cons:

The fact that I couldn’t tap my phone too pay

2026-10-22 • via Nuitee
L
Larry • couple • us
8
2026-10-22 • via Nuitee
E
ENRIQUE • family_with_children • mx
9
Pros:

limpia y comoda.

Cons:

sentí algo de frio en la noche

2026-10-20 • via Nuitee
J
JOSE • couple • us
10
2026-10-20 • via Nuitee
M
Michael • couple • us
9
2026-10-19 • via Nuitee
R
Rachelle • couple • us
6
Below average- not a great value.
Pros:

Size of room

Cons:

They don’t give the usual amenities- cotton balls, Q-tips,etc. Couldn’t figure out how to turn off bathroom lights. They charge $80 to check 2.5 hours early. Seems outrageous.

2026-10-18 • via Nuitee
J
Jose • couple • pr
9
2026-10-15 • via Nuitee
R
Robert • couple • us
10
2026-10-15 • via Nuitee
L
lizette • family_with_children • mx
9
Excelente ubicacion y comodidad
Pros:

Excelente ubicacion, servicio

Cons:

Se prendia el aire acondiciondo solo y estaba muy frio

2026-10-14 • via Nuitee
A
Anthony • solo_traveller • gb
9
Great location and an easy stay.
Pros:

Quick check in and out process. Room was spacious with amazing views. Perfect location.

Cons:

Coffee machine in room didn’t work properly

2026-10-14 • via Nuitee
C
Christine • solo_traveller • us
10
Comfy, quiet, nice staff. Will come back!
Pros:

Perfect location and very quiet rooms.

2026-10-12 • via Nuitee
V
Vanessa • couple • us
10
Amazing will never stay anywhere else
Pros:

Location beautiful room

Cons:

N/a

2026-10-12 • via Nuitee
J
Jennifer • couple • us
10
Beautiful hotel—close to Navy pier. Wonderful views from room.
Pros:

Beautiful property. Clean well maintained

Cons:

A little pricey

2026-10-11 • via Nuitee
N
Nancy • couple • us
10
Pros:

Our room had a spectacular view.

Cons:

It was a surprise that it cost me more for parking because we drove a large vehicle.

2026-10-11 • via Nuitee
M
Marc • couple • lu
6
Top Lage für viele Ausflüge und Visiten
Pros:

Sehr gute Lage

Cons:

In unserem Zimmer war die Tür der Dusche kaputt, integrierter Stecker der Leuchte war kaputt

2026-10-10 • via Nuitee
T
Trevor • solo_traveller • ie
9
2026-10-09 • via Nuitee