Tru By Hilton Grand Rapids Airport

Hotels
•
Tru by Hilton
8.1 (316 reviews)
4570 28th Street SE , Grand Rapids , US
+1 616-974-0600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Good breakfast
Cons:
Cleaning issues
Pool closure
Breakfast management problems

Categories

Cleanliness
7.56
Some issues with cleaning frequency reported and garbage near elevators.
Service
9.03
Staff was accommodating and friendly, providing good service overall.
Location
9.07
Great location near the airport with easy access to restaurants.
Room Quality
8.02
Rooms were spacious and comfortable, but some issues with noise and maintenance were noted.
Amenities
7.05
Some amenities like the pool were closed and issues with breakfast items were reported.
Value for Money
8.01
Felt that the experience was generally good for the cost, despite some issues.
Food and Beverage
8.06
Breakfast was good with great variety, but had some management issues.
Overall Experience
8.03
Overall experience was positive, with some noted issues but good management.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:56

Property Description

Modern Amenities and Convenient Features

Tru By Hilton Grand Rapids Airport, nestled in Kentwood, offers a blend of comfort and convenience. The hotel boasts a fitness centre, free WiFi, and non-smoking rooms, ensuring a pleasant stay for all guests.

Relaxation and Recreation

Guests can unwind in the indoor pool or enjoy a game of billiards during their stay at Tru By Hilton Grand Rapids Airport. The shared lounge and snack bar provide additional spaces to socialize and relax.

Accessible and Business-Friendly

With a 24-hour front desk, business centre, and proximity to Gerald R. Ford International Airport, this 3-star hotel caters to both leisure and business travelers. Make your reservation now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Location

Guest Reviews

8.1
Based on 316 reviews
Cleanliness: 7.56
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 7.05
Value for Money: 8.01
Food and Beverage: 8.06
Overall Experience: 8.03
S
Sara • couple • us
10
Very satisfied with this hotel.
Pros:

Our first time at a tru hotel. We liked the king bed and the extra space it afforded us. The vibe was fresh and the breakfast was good. Jada was welcoming and very knowledgeable. We continued to look for tru hotels on our trip.

2026-09-16 • via Nuitee
P
Phinese • solo_traveller • us
9
2026-09-14 • via Nuitee
L
Linda • couple • us
10
2026-09-10 • via Nuitee
M
Miranda • couple • us
10
2026-09-08 • via Nuitee
R
Richard • couple • us
10
Pros:

Well balanced. TV easy to operate. Convenient location

2026-09-07 • via Nuitee
S
Scotland • solo_traveller • us
10
2026-09-07 • via Nuitee
J
Jodi • family_with_children • us
10
2026-09-06 • via Nuitee
D
Denise • couple • us
10
Perfect! Welcoming Hospitality!
Pros:

Exceptional cleanliness and greeted with welcoming smile from Jada. She is a plus for your your customer service impression!!! Very impressed with the Welcome sign on our television (just like Disney) and the texts we received over the time of our stay asking if we needed anything. I requested additiional towels using the text conversation and when we returned from the day they were there and waiting in our bathroom. Breakfast was ample with eggs and bacon, pancakes, and good coffee and lots of extras. Pancakes too. NOT RADIO Lemon Sugar Soaps were great. The hair product NOT RADIO beach + sky blue shampoo conditioner was awesome. Not greasy and made my hair shiny and manageable... best conditioner I've tried in a long time.

Cons:

Everything was great!

2026-09-04 • via Nuitee
C
chynna • couple • us
1
Cons:

i didn’t even get to stay here & never even gotten my money back

2026-09-02 • via Nuitee
J
Jeffrey • solo_traveller • us
7
2026-08-28 • via Nuitee
D
DAWN • solo_traveller • us
10
Great value
Pros:

Great location. Close yo the airport and good restaurants

2026-08-27 • via Nuitee
P
Paul • solo_traveller • us
10
Very clean and bright!
2026-08-25 • via Nuitee
A
Ashley • solo_traveller • us
9
2026-08-24 • via Nuitee
M
Marianne • solo_traveller • aw
10
2026-08-24 • via Nuitee
J
James • couple • us
9
Great place
Pros:

Clean, good value

Cons:

Elevator needs to be repaired

2026-08-21 • via Nuitee
B
Barb • couple • us
10
2026-08-19 • via Nuitee
C
Cole • couple • us
10
2026-08-15 • via Nuitee
K
Keith • couple • us
10
Great
Pros:

Clean. Very comfortable bed

2026-08-15 • via Nuitee
D
Darko • solo_traveller • us
9
2026-08-15 • via Nuitee
M
Mike • solo_traveller • us
7
Ok for the value but not blown away
Pros:

Fairly new.

Cons:

Trash & sheet collection piled up in 4th floor hallway in the evening. Ran out of coffee 2 mornings. Pancakes machine didn’t work 2 mornings.

2026-08-14 • via Nuitee