Hampton Inn Oklahoma City-Northwest

My experience at the Hampton Inn Oklahoma City–Northwest was one of the most disappointing hotel stays I've had, and I cannot recommend this property.

I made my reservation several days before my trip to Oklahoma City. At no point during the booking process was I informed that the hotel's elevator was out of service. Instead, I received a voicemail notifying me of the broken elevator only after I had already boarded my flight. By then, it was far too late to make other arrangements. Had I been informed when I booked my reservation, I would have canceled immediately and chosen another hotel. Waiting until the day of my arrival to disclose such a significant issue is unacceptable and shows a lack of respect for guests.

The problems continued after I checked in. My room was missing basic amenities, including shower gel and shampoo. While the front desk did provide them after I called, these essentials should have been stocked before any guest arrives. This reflects poor attention to detail and inadequate room preparation.

The worst part of my stay was the housekeeping staff. At approximately 10:45 a.m.—well before checkout—they pounded aggressively on my door, startling me. Their behavior was loud, disruptive, and extremely rude. Instead of making guests feel welcome, they made me feel like an inconvenience. There was absolutely no professionalism or courtesy.

Overall, this hotel demonstrated poor communication, poor housekeeping standards, and poor customer service. The broken elevator should have been disclosed before I committed to the reservation, not after I was already traveling. Combined with the poorly prepared room and the unprofessional conduct of the housekeeping staff, this stay fell far below the standards I expect from the Hampton Inn brand.

I will never stay at this property again, and I cannot recommend it to anyone looking for a comfortable and professionally managed hotel. I have already shared my experience with my family, friends, and colleagues so they can avoid the same disappointment. Management needs to take these issues seriously if they expect to earn back the trust of future guests.

I left some clothing behind in the closet. I immediately called the hotel and they were unable to locate it. So disappointing. I made contact with guest services without any resolution.

When I arrived at the hotel around 9:30 p.m. the lady at the front desk was very kind but told me all the elevators were broke she been trying to call but she didn't have my number my room was on the second floor which meant stairs they they did not offer any kind of credit or reduction just said take it or leave it8

Horrible todo está súper viejo

TV broke. No shampoo or body wash. Elevator broke.

Breakfast fruit rotten.

Check in was just ok. The clerk was not the friendliest. Bare minimum interaction. Room was clean but the bed gets zero stars! Thankfully it was a one night stay. Ac was not the greatest. Breakfast was good. Very small sitting area for breakfast.

I stayed at this hotel many years ago and it was in much nicer condition at that time. It is in bad need of repairs. The entry door is difficult to open and close.

Easy check in

The comforter/quilt was excellent.

I like that the check in was easy. Shampoo and body wash smelled wonderful in the shower.

Place was in good condition, manager took me and my girlfriend in when every other place said we had to be 21, the manager Nechole Washington was excellent, door didn’t close properly or shut properly but that’s an easy fix, overall a good place for the price and the manager was an absolute lifesaver, I would have been stuck in OKC on the streets if it wasn’t for her, definitely going to come back, A/C was cold, beds were clean, shades worked, tv worked fine, fridge was cold, place does need work but it seems like they are definitely making an effort to slowly bring this place back to what it used to be, breakfast was hot and had no issues with it, overall this place definitely deserves a second chance at life, if your 18 and other places are turning you down go to this hotel, as long as you are respectful and have an ID and don’t damage the rooms or are disrespectful they should let you in, 5 Stars, definitely will come back again!, and Nechole if you see this, thank you for Giving us a chance.

I did not stay there because of rude staff front desk

Nice staff

Friendly customer service

Property was clean