Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Garden
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Cons:
Wish I could stay longer
Encountered animals in jacuzzi

Categories

Cleanliness
8.96
Not explicitly mentioned, assumed quality as 'Standard quality for this hotel tier'.
Service
9.43
Staff was described as excellent, friendly, and professional.
Location
8.97
Described positively with beautiful gardens and nature.
Room Quality
8.92
Rooms noted to be comfortable, elegant, and well-decorated.
Amenities
8.95
Jacuzzi and garden mentioned positively as exceptional.
Value for Money
8.91
Value was justified by quality and service.
Food and Beverage
8.96
Food was described as delicious.
Overall Experience
8.93
Overall experience described as excellent and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 13:58

Property Description

Luxurious Amenities and Services

CASA CHU offers a range of luxurious amenities and services to make your stay unforgettable. From the outdoor swimming pool and hot tub to the concierge service and free WiFi, we have everything you need for a relaxing and comfortable experience.

Comfortable and Stylish Rooms

Our air-conditioned rooms are elegantly designed and equipped with modern comforts such as a flat-screen TV, safety deposit box, and private bathroom. Whether you're traveling for business or leisure, our rooms provide the perfect sanctuary for your stay.

Convenient Location and Nearby Attractions

Located just a short distance from popular attractions like the Robert Brady Museum and WTC Morelos, CASA CHU is the ideal base for exploring the beauty of Xochitepec. With easy access to the airport and local amusement parks, there's always something exciting to discover near our hotel.

Experience luxury and comfort at CASA CHU - book your stay with us today!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 25 reviews
Cleanliness: 8.96
Service: 9.43
Location: 8.97
Room Quality: 8.92
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.96
Overall Experience: 8.93
A
Ariana • couple • mx
10
2026-03-02 • via Nuitee
P
Patricia • couple • mx
10
Excelente
Pros:

El jacuzzi del jardín, la habitación muy cómoda y elegante. Comida deliciosa. Servicio excelente.

2025-12-08 • via Nuitee
J
Jose Antonio • couple • mx
10
“Calidad que justifica el precio”
Pros:

“Casa Chu superó mis expectativas. Las habitaciones son amplias, limpias y cuidadosamente decoradas. El ambiente es relajado y se nota la atención al detalle en cada espacio. El personal fue amable y profesional, siempre dispuestos a apoyar. La relación calidad–precio es excelente, a pesar que siempre queremos ver ofertas; si los vale!. Definitivamente un lugar al que volveré.”

Cons:

“En un inicio pensé que el precio podía mejorar, pero después de ver el resultado comprendí que vale totalmente la pena. Casa Chu es un lugar excepcional: las instalaciones están impecables, el ambiente es muy agradable y se nota la dedicación en cada detalle. La experiencia final fue excelente. Muy recomendable.”

2025-12-06 • via Nuitee
E
Erika • couple • mx
10
Pros:

Me gustaron mucho los jardines también la arquitectura del lugar y la comida deliciosa. La suite increíble. Excelente servicio de todo el personal. Además conocimos muchos pajaritos que nunca habíamos visto, en verdad el lugar es un paraíso, se los recomiendo.

Cons:

Todo nos gustó

2025-12-05 • via Nuitee
L
Luis Mario • couple • mx
10
Perfecto para escapada en pareja
Pros:

El jacuzzi al aire libre es excepcional, una experiencia relajante e intima. Recomiendo contratar el spa para relajarse completamenta.

Cons:

Al momento de usar el jacuzzi de la habitación, y activar las burbujas, salieron algunos animales de la tubería

2025-11-23 • via Nuitee
N
Noe Moises • family_with_children • mx
10
Súper recomendación
Pros:

La atención del personal es perfecta desde la llegada, las habitaciones son cómodas en medio de la naturaleza, nada de ruido súper placentero

Cons:

Que no pude estar mas tiempo

2025-10-13 • via Nuitee
M
Martin
10
Pros:

M

2025-01-15 • via Nuitee
M
Miguel • young couple • mx
10
Beatiful place
2024-11-11 • via Nuitee
J
Juan luis • family
10
Pros:

Alimentos muy bien preparados y el personal muy atento

2024-04-29 • via Nuitee
J
Jordana • young couple • mx
10
Exceptional
2023-05-01 • via Nuitee
R
Rodrigo • partner
10
Pros:

Excelente servicio, inclusive antes de mi llegada. El hotel está súper bonito y súper cómodo todo. Tal vez mi única sugerencia es añadir más luz al cuarto pero lo demás excelente

2023-02-17 • via Nuitee
M
Maria • young couple • ca
9
a place to relax and get away!
Pros:

This property is a jewel, each suite has its own personality and unique decor. Some offer a hot tub.

Cons:

There are 3 things I didn't like:
the swimming pool is really cold so as the outdoor jacuzzi. and they have a beautiful steam room but they charge extra to use it.

2023-01-03 • via Nuitee
E
Emiliano • young couple • mx
4
Disappointing
2022-11-08 • via Nuitee
J
JOSE MANUEL • family
10
Pros:

Como en casa

2022-10-17 • via Nuitee
L
LUIS • family
6
Pros:

I like that is a very unique setup. Almost like your own weekend home in the area. Each room is isolated and private while still within a gated area. Staff is amazing and committed to service.
I did not like that rooms are not maintained properly. Seems to me a senior management savings policy issue... My shower drain was not draining properly so water started to run into the bedroom area. Not fun to have to take short showers if you want to avoid drying the floor... The safe had no battery so, useless. The toilet had issues so there was no running water at the beginning and running non-stop during the night making noises. Too late to complaint for all these since I got to my room at 2:00am. The restaurant team was amazing and the food great but they were not ready for me and my guests when they arrived as they were expecting people to wake up later on new year's day.
The property has a lot of potential and I think they have the right customer facing team but no management behind and seems to me that there is a full lack of professional support.... my opinion

2022-01-04 • via Nuitee
M
Manuel A
10
Excelente sitio pero...
Pros:

Es un sitio increíblemente bonito, muy bueno para descasar, atención del personal es excepcionalmente fantástico pero tiene un defecto, no puedes pagar con tarjeta de crédito/débito, la estancia debe ser pagada por transferencia electrónica o efectivo al igual que tus consumos de alimentos y servicios dentro del hotel, no tienen cobro con tarjetas.

2021-09-25 • via Nuitee
V
Verified traveler • partner
10
Pros:

Todo muy bien excelente atención personalizada , todo muy privado agradecido por su atención mis respetos 👏👏

2021-03-29 • via Nuitee
H
HECTOR
10
Grandioso
Pros:

Excelente lugar para pasar unos momentos increíbles en pareja. Ampliamente recomendable

2021-03-12 • via Nuitee
C
Christopher
8
Pros:

Todo bien, desafortunadamente en la mañana la luz del sol el cuarto daba directamente a todas las ventanas.

2019-12-02 • via Nuitee
V
Verified traveler
10
Pros:

Excelente opcion

2019-11-08 • via Nuitee