Residence Inn Palo Alto Mountain View

Hotels
Residence Inn
8.4 (283 reviews)
1854 El Camino Real West , Mountain View , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and well lit grounds
Friendly front desk service
Great location
Cons:
Noisy elevator
Breakfast problems
Safety concerns with room access

Categories

Cleanliness
8.04
The cleanliness had mixed feedback, with some rooms reported as clean while others had issues like a moldy smell.
Service
9.01
Friendly front desk service was noted as fantastic, though there were mentions of inadequate assistance in some situations.
Location
9.55
Perfect location for those wanting to stay close to Mountain View; highly appreciated by guests.
Room Quality
7.5
Concerns expressed about outdated rooms and issues like noisy elevators and external facing doors.
Amenities
8.53
Amenities such as the kitchenette and availability of coffee were appreciated, but some promises regarding the pool were unmet.
Value for Money
8.99
Guests felt the hotel was reasonably priced for the overall experience, despite some shortcomings.
Food and Beverage
7.04
Breakfast items often ran out, and quality was considered average.
Overall Experience
8.51
Mixed experiences, with positive aspects highlighted but significant issues reported by some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:33

Property Description

Convenient Location near Google Headquarters
Located less than 10 minutes’ drive from Google Headquarters, our Mountain View area hotel offers modern suites with fully equipped kitchens, perfect for both business and leisure travelers.

Comfortable Suites with Premium Amenities
Each suite at Residence Inn Palo Alto Mountain View features a cozy seating area with a fireplace, satellite TV, and free Wi-Fi. Enjoy the convenience of a fully equipped kitchen and a separate dining area during your stay.

Relaxing Outdoor Spaces and Wellness Facilities
Unwind at our outdoor pool, barbeque area, or picnic area. Stay active at the fitness center or rejuvenate in the hot tub. With dry cleaning, laundry services, and proximity to Stanford University and Shoreline Amphitheater, your stay will be seamless and enjoyable.

Book now for an unforgettable stay at Residence Inn Palo Alto Mountain View.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Location

Guest Reviews

8.4
Based on 283 reviews
Cleanliness: 8.04
Service: 9.01
Location: 9.55
Room Quality: 7.5
Amenities: 8.53
Value for Money: 8.99
Food and Beverage: 7.04
Overall Experience: 8.51
K
Kathy couple us
10
The staff were amazing and very helpful
Pros:

It was quiet and comfortable

Cons:

Temp was hard to control in room

2026-07-01 via Nuitee
C
Ching Jan solo_traveller tw
5
2026-06-30 via Nuitee
R
Ruby solo_traveller us
9
Overall great stay, but the AC doesn't cool the rooms enough.
Pros:

Staff - Everyone is friendly and helpful. Rooms are very clean

Cons:

The AC doesn't cool the room enough.

2026-06-30 via Nuitee
A
Alban family_with_children us
5
2026-06-24 via Nuitee
M
maheedhark2026 Family
8
Good experience but could be great.
Pros:

Pros: Friendly staff. Convenient location. Overall Good experience.

Cons: Microwave door is not opening full. Shower area is too Narrow. Breakfast options could be better. People using the center of building space as smoking area.

2026-06-21 via Tripadvisor
C
Celine solo_traveller ph
9
Pros:

The staff were friendly and helpful. The space was big enough with utilities and clean.

2026-06-14 via Nuitee
C
Chris solo_traveller us
7
2026-06-08 via Nuitee
L
Laura family_with_children us
8
A great location to stay with family and / or a group as the units have kitchens.
Pros:

This has a great location for visiting Mountain View and Silicon Valley in general. We had an updated room and it was very clean and nice. Staff provided extra blankets when requested very quickly.

Cons:

The facility is currently being renovated so breakfast was grab and go instead of a in a dining room, still there was a hot buffet. The pool was not in use because of renovations, but we didn't need it as we were in town for a family event. I would definitely stay here again due to room size and convenience of kitchens in the room.

2026-05-21 via Nuitee
K
Kelley couple us
10
2026-05-01 via Nuitee
M
Mercedes family_with_children us
3
2026-04-27 via Nuitee
J
Jimmie solo_traveller us
10
2026-04-02 via Nuitee
L
L4754ULcraigh Family
10
My favorite hotel ever
Pros:

I love this hotel. Location is great and the facilities are amazing!

2026-03-31 via Tripadvisor
T
Toni couple us
6
2026-01-19 via Nuitee
P
PJC71 couple us
9
Quality Mountain View Stay
Pros:

- Clean and well lit grounds and reasonably priced
- Friendly 24/7 front desk service and they were all fantastic
- Always available ice, infused water, and coffee
- Did not use it but they have a laundry room
- Perfect location if your intention is to stay really close to Mountain View (it was ours)
- Really loved the kitchenette and the extra vanity space between the bed and bathroom
- Walking distance to lots of coffee pizza and other places
- Lots of lighting options in the room

Cons:

These were just small things that the management could consider...
- The building 15 elevator was really noisy and bumpy. I don't know if there's anything they can do about it
- They ran out of breakfast buffet items pretty frequently so I think a little bit faster pace with refilling would have been helpful
- Construction was happening but there were also work piles and kind of work equipment everywhere and late into the day
- We booked with the understanding there was a heated pool and then it was not open

Again, these are minor things (not deal breakers) but Good for management to be aware!!!

2025-11-29 via Nuitee
R
Resort47981956611 Business
6
Okay and less expensive than most
Pros:

Strange dates accommodations. Clean but not everything worked - like the light switches. Breakfast was pretty lame. All in all average

2025-10-30 via Tripadvisor
R
runnermo Business Vienna, Fairfax County, Virginia
2
Do not stay here as a woman on business
Pros:

Not what is pictured on website - completely misleading. A series of condo buildings that have been repurposed into a “hotel,” all with exterior facing doors, and poor lighting leading to them (very noticeable when you’re arriving early or late due to long days at the office). There is only one actual building (the one shown on website), which thankfully I was moved to after one night because I complained about safety. Staff was nice but not too interested in helping. I am unclear how there can be so many positive reviews on the Marriott website. Workout room has a moldy smell, no bikes and no mat. Neither room I was in had a luggage rack. Residence Inn Los Altos and Menlo Park are both much nicer and not like this horror show.

2025-10-19 via Tripadvisor
K
Kimberly friends
10
Pros:

Enjoyed our stay. Clean, good service. Door stuck but maintenance was sent quickly to try and fix.

2025-10-08 via Nuitee
R
Rubicela family_with_children us
10
2025-10-07 via Nuitee
T
Theresa
10
Pros:

very convenient for visiting friends in area.

2025-10-05 via Nuitee
M
Matthew
10
Pros:

Room was nice, but bed was rough to sleep on. I had requested a wake-up call but never received it.

Additionally, I had woken up early one morning and went to the gym in the main building and startled the one worker awake, sleeping at the front desk.

My hunch is that this is why I never received a wake up call.

2025-09-29 via Nuitee