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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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BBQ facilities
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Laundry
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Express check-in/check-out
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Children's playground
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Non-smoking throughout
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Minimarket on site
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Wheelchair accessible
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Snack bar
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Kids' outdoor play equipment
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Outdoor fireplace
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Pet bowls
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Tennis equipment
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
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Property Description
Convenient Location near Cincinnati Zoo and Botanical Gardens
Located just a short drive away from the popular Cincinnati Zoo and Botanical Gardens, our hotel offers a perfect blend of comfort and convenience for your stay.
Spacious Accommodation with Kitchen and Fireplace
Enjoy the luxury of spacious rooms equipped with a cozy fireplace and a fully equipped kitchen, perfect for a relaxing stay away from home.
Amenities Galore for a Relaxing Stay
Indulge in our outdoor pool, complimentary breakfast, fitness center, and more during your stay. With laundry facilities, a market, and free Wi-Fi, we have everything you need for a seamless experience.
Plan your stay at Sonesta ES Suites Cincinnati - Sharonville West for an unforgettable experience!
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $25 per week thereafter applies. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Conveniently located near the convention center and near highways
The property could use some freshening up-new carpet, etc.
the TVs are overly complicated to operate, if they work at all.
the breakfast offered was a little sparse. Not available on Monday at all.
i liked the location and the amount of room i had
carpet was incredibly dirty, toilet did not want to flush (had to hold lever down for almost 30 seconds, and even then it was hit or miss), fridge seemed to lose its seal on the door and then upon further investigation we realized the seal was being held together by a sticky maintenance substance to keep the door shut without actually fixing the door, there were gnats EVERYWHERE that we think they were coming from the drain, plus theres a large cricket that lives under the floor in the bathroom that would scream/chirp all night long.
Aside from the woman behind the desk friday morning, this was some of the worst customer service I have ever encountered at a hotel while traveling. As we know, travel plans change. I had pre paid for a 2 room stay a few months back. At the last minute, I ended up having to come to town early. I called and called, no answers. I finally just got online and booked another stay for that night. I finally got in after 1 am. The man behind the desk was very rude about my having "two reservations", got very snotty with me for "not calling first" (I offered to show him my call log from while I was on the road...). He reprimanded me for using a "third party website" to book.
And then informed me that A, i would have to switch rooms BEFORE 11 am the next morning. He would not combine the reservations so I could stay in the same room all 3 days. And the kicker? I had to pay a $250 incidental fee that night. And then ANOTHER one the next morning. So $500 in incidental for 3 days at a crappy hotel in Cincinatti.
The next morning, instead of RESTING, I dragged myself to tge office where a very nice lady did in fact combine the reservation,,said I didnt have to move or pay another deposit.
Great!
Except last night, I decided to stay one more night. I am in poor health, I am disabled. I tried to call last night, was told to call back this morning. OK. Weird.
Called this morning, was met with asolutely NO sympathy. Mind you, im not trying to get anything for free. I'm offering to pay for another night.
I was told that in order to stay another night, I would need to make another reservation. OK? Can I make a reservation? The answer was yes, but, I'd have to pay ANOTHER $250 incidental fee on top of the one I just paid 2 nights ago. And otherwise, the checkout is exactly 11 am, no late check out, none.
They werent fully booked. I checked online.
I suggest to the new owner to adjust these policies or this business will not succeed.
Also. Where was the breakfast that was advertised?
No usamos el servició de desayuno, la habitación muy buena.
Que la alfombra no hubiera tenido ese mal olor.
The room location. Ground level and on the end. To enjoy nature thru the patio doorway
The room space and location was perfect for me and my family
The rooms were really nice and pool area was a plus.
There was glass on the ground in the parking spaces of unit 6. Office was called multiple times. When maintenance did come, he used a blower instead of sweeping the glass up. Tires are very expensive to replace. Jennifer indicated on 9/7/2026 she emailed to advised the manager of my request for compensation.
Na
1st time was very impressed. Will use in the future if in the area
The carpets were FILTHY ! Everytime you walked in them your feet got black. Extra towels were not provided and used dirty ones were found in one of the rooms !
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