Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional staff
Beautiful rooms and gardens
Cons:
Cleanliness issues
High price for some services

Categories

Cleanliness
8.3
Some reviews mentioned cleanliness issues, such as outdated property and smelly rooms.
Service
9.3
Exceptional staff and pleasant service were highlighted in multiple reviews.
Location
8.8
The location was generally appreciated, though some mentioned it being a bit out of the way.
Room Quality
8.8
Rooms are described as beautiful and spacious with excellent features.
Amenities
8.8
The amenities like the Japanese garden and room tea selection were well received.
Value for Money
8.3
Some mentioned pricing as a bit high for certain offerings.
Food and Beverage
8.3
Mixed feelings about food options, with some complaints about the breakfast variety.
Overall Experience
9
Overall, positive experiences were emphasized, with unique qualities noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:39

Property Description

Serene Japanese Garden Setting:
Immerse yourself in the tranquility of a 400-year old Japanese garden surrounding Hotel New Otani Tokyo.

Convenient Central Location:
Located in central Tokyo, just a short walk from 5 subway lines, Hotel New Otani Tokyo provides easy access to popular areas like Ginza, Shibuya, and Shinjuku in under 10 minutes.

Diverse Dining Options:
Indulge in a culinary journey with 37 dining choices at Hotel New Otani, offering a wide range of international and Japanese cuisine, from French and Italian to traditional tempura and teppanyaki.

Experience the beauty, convenience, and culinary delights at Hotel New Otani Tokyo – book your stay now.

Important information:

Please note smoking is not permitted in guestrooms.

Please note that different policies and additional supplements may apply under the following circumstances:
- When booking 11 rooms or more

A breakfast fee will apply to those children ages 4-12 sleeping in existing beds. Also guests will be asked to pay a difference if having breakfast at the Satsuki restaurant.

Breakfast is not included for children aged 4–5. If desired, the charge can be paid on-site.

Guests 6 years and older will be priced as adults.

Extra beds are available upon request for an additional charge, payable directly at the hotel.

If you require an extra bed, you must notify the property in advance to confirm availability.

Maintenance work of the property involving a blackout will be carried out from 11/01/27 to 12/01/27.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Sep 22, 2025 until Mon, Jul 20, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1478 reviews
Cleanliness: 8.3
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 9
P
Paul • couple • ca
10
A massive hotel in Tokyo that can provide for most of your needs in one building
Pros:

The Hotel New Otani Tokyo The Main is a massive hotel found in Tokyo. It's a little ways from some of the main attractions so you might need to taxi your way in and out, but luckily when going out, there's always a fleet of taxis ready for you.

The hotel itself is massive, with multiple restaurants, shops and even a very beautiful garden with multiple ponds and a waterfall.

My room had a shower/bath combo and it was big enough for two people, especially considering the Japanese hotels tend to be smaller than other countries.

They also provide several guides and maps to help guide you in this humongous hotel.

Cons:

My only very slight nitpicks was that there's two swimming pools, an outdoor and an indoor one. The indoor one seems to be reserved for special memberships and the outdoor one was only open in June. We went in May so we were a little surprised it wasn't open despite the beautiful and hot weather. They also have two gyms but both are pretty small and are surprisingly popular. We weren't able to get a decent workout in and I hope they think about adding another gym.

2026-05-23 • via Nuitee
J
jacques • couple • fr
5
Bel ancien hôtel, essayez d’avoir une chambre refaite car les anciennes ne sont plus au goût du jour et le prix payé est
Pros:

L’emplacement de l’hôtel, son jardin, le nombre de restaurants disponibles

Cons:

La chambre, vieillotte avec la décoration à refaire

2026-05-23 • via Nuitee
J
jacques • couple • fr
5
Décevant
Pros:

Emplacement, jardin, petit déjeuner

Cons:

Chambre vieillotte, décoration chambre revoir.
Rapport qualité/prix décevant.

2026-05-23 • via Nuitee
D
Dr.Paul Rainer • solo_traveller • de
10
Das Hotel macht Spaß!!!!!
Pros:

Alles war perfekt geblieben, wie vor 3 Jahren bei meinem 1. Aufenthalt. Das Personal war hilfsbereit, kompetent. Einfach nett!Alles war super!

2026-05-22 • via Nuitee
T
Tan • solo_traveller • sg
9
A stay to pamper oneself
Pros:

This hotel is away from the hustle bustle of the city. Has easy access to 3 metro stations, and is only 3-4 stations away from Tokyo, Ginza and Shibuya stations.

The rooms are good size, well maintained and comfortable. The shin edo room is beautifully designed with the traditional Japanese touch, and it comes with a cypress bathtub. There many good restaurants within the hotel. The best attraction for me is the beautiful Japanese garden in the hotel.

The customer service is good too.

2026-05-21 • via Nuitee
H
Henrik • family_with_children • fi
10
Pros:

The room had a great layout and it was very spacious. The view from the windows was also great. My wife and baby loved watching the Tokyo Skytree lit up at night.

The gardens were exceptionally beautiful.

Cons:

I didn't really expect a hotel like this to have a coin laundromat but it would have been great to have one because we'd been travelling for weeks.

2026-05-21 • via Nuitee
T
Tuyen • extended_group • jp
9
2026-05-21 • via Nuitee
M
Mami • solo_traveller • fr
10
2026-05-21 • via Nuitee
M
Maria M • solo_traveller • nl
9
A hotel with history
Pros:

Friendly staff, clean property, spacious rooms. This hotel consist of several buildings that are connected, plenty restaurants (you can also for 5-8 minutes and find even more restaurants in Akasaka Mitsuke area), small shops and a konbini. Nice spa area.

Cons:

The gym that is included in the price lacks equipment, the weights provided go up to 10 kg. The wooden bathtub needs extra scrubbing as we managed to get splinters while using it.

2026-05-18 • via Nuitee
J
JEAN • couple • fr
8
2026-05-17 • via Nuitee
J
Jason • family_with_children • au
10
Great and comfortable with two kids
Pros:

Grand. You could stay in the hotel the whole time.

Cons:

A little pricey on the food options for guests.

2026-05-17 • via Nuitee
S
sergio • couple • cl
10
2026-05-15 • via Nuitee
ひでとし • extended_group • jp
10
思い出に最高
Pros:

高級感があり、叙勲受章でお世話になり、思い出になりました。日本庭園も最高でした。

Cons:

駅から少し歩くのがしんどいですね

2026-05-15 • via Nuitee
T
Takashi • solo_traveller • jp
7
2026-05-14 • via Nuitee
F
Fumiko • couple • jp
9
2026-05-13 • via Nuitee
A
Akiko • solo_traveller • jp
5
2026-05-13 • via Nuitee
A
Alexia • couple • au
6
Overall, a great place to stay and enjoy Tokyo. Friendly, helpful staff. The gardens are amazing.
Pros:

I thought the breakfast was excellent and good value for money

Cons:

I thought both the bedroom and bathroom small and dated

2026-05-12 • via Nuitee
J
Jason • couple • nz
9
Exceptional staff in central location
Pros:

The location makes navigating Tokyo very easy. The staff are beyond exceptional; very accomodating and thorough! The hotel holds great history and the gardens are an awesome touch.

Cons:

The gym that is included within the price of the hotel is a little lacking in equipment. There is a paid alternative but is somewhat expensive because it comes in a package with other facilities.

2026-05-11 • via Nuitee
J
Jean-Baptiste Robert • couple • mx
7
Good but not great, not worth the cost
Pros:

Good view and the garden and Room is bigger than any other hotel in Tokyo

Cons:

Room bed was hard as rock, the location is good but not great and for restaurants you have to make reservations, when you’re staying at a hotel and you have to book even breakfast (without previous notice) it’s not great

2026-05-10 • via Nuitee
F
Florian • family_with_children • fr
8
Très bon séjour
Pros:

Hotel magnifique, salle du petit dejeuner a couper le souffle. Chambre confortable, salle de bain rien a redire.

Cons:

Chambre un peu petite vue le standing de l'hôtel, c'est dommage

2026-05-09 • via Nuitee