Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional staff
Beautiful rooms and gardens
Cons:
Cleanliness issues
High price for some services

Categories

Cleanliness
8.3
Some reviews mentioned cleanliness issues, such as outdated property and smelly rooms.
Service
9.3
Exceptional staff and pleasant service were highlighted in multiple reviews.
Location
8.8
The location was generally appreciated, though some mentioned it being a bit out of the way.
Room Quality
8.8
Rooms are described as beautiful and spacious with excellent features.
Amenities
8.8
The amenities like the Japanese garden and room tea selection were well received.
Value for Money
8.3
Some mentioned pricing as a bit high for certain offerings.
Food and Beverage
8.3
Mixed feelings about food options, with some complaints about the breakfast variety.
Overall Experience
9
Overall, positive experiences were emphasized, with unique qualities noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:39

Property Description

Serene Japanese Garden Setting:
Immerse yourself in the tranquility of a 400-year old Japanese garden surrounding Hotel New Otani Tokyo.

Convenient Central Location:
Located in central Tokyo, just a short walk from 5 subway lines, Hotel New Otani Tokyo provides easy access to popular areas like Ginza, Shibuya, and Shinjuku in under 10 minutes.

Diverse Dining Options:
Indulge in a culinary journey with 37 dining choices at Hotel New Otani, offering a wide range of international and Japanese cuisine, from French and Italian to traditional tempura and teppanyaki.

Experience the beauty, convenience, and culinary delights at Hotel New Otani Tokyo – book your stay now.

Important information:

Please note smoking is not permitted in guestrooms.

Please note that different policies and additional supplements may apply under the following circumstances:
- When booking 11 rooms or more

Guests aged 4 years and older will be counted as adults. Guests will be asked to pay additionally for breakfast at Satsuki restaurant.

Extra beds are available upon request for an additional charge, payable directly at the hotel.

If you require an extra bed, you must notify the property in advance to confirm availability.

Maintenance work of the property involving a blackout will be carried out from 11/01/27 to 12/01/27.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Sep 24, 2026 until Tue, Jul 20, 2027
Swimming pool: Closed from Sun, Aug 2, 2026 until Wed, Aug 5, 2026
Sauna is closed from 2026-08-05 until 2026-08-03
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1531 reviews
Cleanliness: 8.3
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 9
L
Leeyin • solo_traveller • au
8
2026-07-11 • via Nuitee
J
Jayne • couple • au
10
Excellent staff, who were a pleasure to deal with.
Pros:

The hotel is full of Japanese culture and is authentically welcoming. The staff, service and rooms are excellent.

Cons:

The pool area needs updated and was shut during our stay temporarily but the gardens made up for this.

2026-07-10 • via Nuitee
N
Neil • extended_group • gb
8
2026-07-09 • via Nuitee
Y
Yayoi • solo_traveller • jp
9
2026-07-09 • via Nuitee
S
Sania • couple • ch
10
2026-07-06 • via Nuitee
J
JIE • couple • tw
10
2026-07-06 • via Nuitee
אור פרץ • solo_traveller • il
10
Pros:

I liked the location, the station near the hotel is a very central one yet, when yoi get back to the hotel the privacy and silent you have there is exceptional, the view from the rooms is also great!

Cons:

The breakfast and the laundry service were too pricy

2026-07-05 • via Nuitee
M
Maria • solo_traveller • nl
8
Pros:

Spacious room, nice outdoor pool

Cons:

The hotel is just too too big

2026-07-05 • via Nuitee
H
Hakan • family_with_children • tr
10
Çok iyi bir deneyim oldu, ilk kez Tokyo turu için inanılmaz
Pros:

Bahçesinde 400 yıllık bir peyzaja sahip, çok iyi bakılmış.

Cons:

2 bina farkını çözmek biraz sürüyor, ve havuza ulaşmak biraz uzun sürüyor

2026-07-02 • via Nuitee
かよ子 • couple • jp
10
Pros:

親切丁寧な対応で良かったです

2026-07-02 • via Nuitee
M
MASAKI • couple • jp
10
2026-07-01 • via Nuitee
X
Xenie • solo_traveller • cz
10
2026-07-01 • via Nuitee
L
Laschan • family_with_children • at
10
Cons:

Badezimmer

2026-07-01 • via Nuitee
L
Laschan • family_with_children • at
10
Ein Erlebnis - wunderschön
Cons:

Badezimmer sehr alt und die Oberfläche der geflickten Badewannenoberfläche hat schon Löcher.

2026-07-01 • via Nuitee
M
Minh • couple • us
10
2026-06-29 • via Nuitee
J
Junko • solo_traveller • jp
9
まあまあ
Pros:

洗面所から仕切りが無いので、息子とは泊まれない。
お風呂が有って良かった。
食事をする所も一杯有るし、息子がお庭が好きなのでこの頃良く泊まる

Cons:

お風呂から、寝室にブラインドでも下がると良い
部屋が何時も泊まる部屋の方がゆったりして良い

2026-06-27 • via Nuitee
P
Perpetua • couple • us
2
Staff was attentive and helpful. However, The rooms were significantly below my expectations and dis
Pros:

The staff was great, helpful and respectful

Cons:

The rooms were significantly below my expectations and disappointed us extensively. It was small, old and unappealing. The price we paid for the room was extremely high for the quality and conditions of the room. We were utterly and extremely disappointed and underwhelmed.

2026-06-25 • via Nuitee
S
Sumiko • solo_traveller • jp
8
久しぶりに滞在出来て良かったです(o^^o)
Pros:

安心安全のスタッフサービス
丁寧なおもてなし
素晴らしいゴールデンスパの施術

Cons:

価格帯

2026-06-21 • via Nuitee
E
Ece • couple • tr
10
With its beautifully designed, comfortable rooms, warmly attentive staff, and thoughtful honeymoon surprises, Hotel New
Pros:

Hotel New Otani Tokyo The Main, which we chose for our honeymoon, provided a flawless stay where we were completely satisfied with every single detail. Our spacious, airy, and beautifully designed room offered every comfort, including an air purifier and high-quality speakers, while daily housekeeping and the replenishment of complimentary amenities were done impeccably. The hotel's location is extremely close to the metro, making transportation incredibly easy, and we experienced absolutely no communication issues thanks to the staff's friendly, respectful approach and excellent English. Although we didn't have the chance to fully experience the main restaurants, the delicious bakery treats sent from Satsuki and their thoughtful honeymoon surprise truly won our hearts. We cannot wait to try their dining options on our next trip to Tokyo, and I highly recommend this hotel not only for couples but also for families seeking comfort and business travelers alike. We will definitely be back!

Cons:

There was absolutely nothing we disliked about the hotel; we literally loved everything! However, I would like to share a quick point as feedback for the hotel management and to make things much easier for future guests: Google Maps doesn't necessarily give incorrect directions, but it doesn't show the shortest or most efficient route from the hotel to the metro. It directs you outside from "The Main" building and shows a long route toward Yotsuya Station. However, if you walk through the inside of the hotel to the Garden Tower building and exit from the door there, you can reach Akasaka-mitsuke metro station by walking just about 50 meters. Since the hotel is huge and grand, you only end up walking a bit indoors, and you walk 50 meters at most outside. The metro station is actually right in front of the hotel, so other guests planning to stay here shouldn't look at the map and think that the metro is far away.

2026-06-20 • via Nuitee
A
Aaron • couple • gb
10
An indulgent escape from the chaos of central Tokyo but close enough to the station to rejoin the action.
Pros:

Truly a 5 star luxury experience. Staff were friendly and attentive to our every need. Room was beautiful and the hotel garden is stunning.

2026-06-18 • via Nuitee