Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Central location, easy access to public transport
Beautiful Japanese garden
Multiple quality restaurants and bars (Sky, Satsuki, boathouse)
Large, well-equipped rooms (for many guests)
Helpful/attentive staff in many reports
Useful services (taxi, luggage forwarding, WiFi)
Cons:
Inconsistent service: some staff described as rude or inflexible
Hallway/mold odor reported by multiple guests
Perceived poor value: expensive breakfast, bar cover charges, paid pool entry
Pool closure or limited access for some stays
Firm beds and some small or mediocre-view rooms
Isolated cleanliness incidents (e.g., hair in bath)

Categories

Cleanliness
7.5
Mixed cleanliness reports: multiple guests mention hallway/mold odors and at least one report of hair in the bath, though rooms are otherwise generally described as clean.
Service
8
Mixed service: several reviews praise helpful, attentive and smiling staff, but multiple guests note rude, rigid or superficial service (especially toward non-Japanese guests).
Location
9.5
Consistently praised: central Tokyo location, close to subway stations, pleasant neighborhood and easy access to attractions; garden and proximity to dining also highlighted.
Room Quality
8.8
Generally good room quality: many report large, comfortable and wellโ€‘equipped rooms; some note firm beds, occasional small rooms or mediocre views for certain rooms.
Amenities
9
Strong amenities: celebrated Japanese garden, multiple restaurants and bars (Sky/Boathouse), pool and concierge/taxi/luggage services; a few complaints about pool access/closure and cover charges.
Value for Money
7.5
Perceived as pricey by several guests: expensive breakfast, cover charges for bars and paid pool entry criticized; some feel offerings do not fully match fiveโ€‘star price expectations.
Food and Beverage
9
Food generally praised: restaurants and breakfast items (notably coffee) receive strong positive comments, though some guests find breakfast and evening prices high.
Overall Experience
9.5
Overall positive stay for many guests thanks to location, garden, restaurants and amenities; some notable negatives (service variability, smells, pricing) temper a perfect score but the general experience is favorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Serene Japanese Garden Setting:
Immerse yourself in the tranquility of a 400-year old Japanese garden surrounding Hotel New Otani Tokyo.

Convenient Central Location:
Located in central Tokyo, just a short walk from 5 subway lines, Hotel New Otani Tokyo provides easy access to popular areas like Ginza, Shibuya, and Shinjuku in under 10 minutes.

Diverse Dining Options:
Indulge in a culinary journey with 37 dining choices at Hotel New Otani, offering a wide range of international and Japanese cuisine, from French and Italian to traditional tempura and teppanyaki.

Experience the beauty, convenience, and culinary delights at Hotel New Otani Tokyo โ€“ book your stay now.

Important information:

Please note smoking is not permitted in guestrooms.

Please note that different policies and additional supplements may apply under the following circumstances:
- When booking 11 rooms or more

Guests aged 4 years and older will be counted as adults.ย Guests will be asked to pay additionally for breakfast at Satsuki restaurant.

Extra beds are available upon request for an additional charge, payable directly at the hotel.

If you require an extra bed, you must notify the property in advance to confirm availability.

Maintenance work of the property involving a blackout will be carried out from 11/01/27 to 12/01/27.Guests with tattoos may not be permitted to use the propertyโ€™s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Sep 24, 2026 until Tue, Jul 20, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Location

Guest Reviews

8.6
Based on 1425 reviews
Cleanliness: 7.5
Service: 8
Location: 9.5
Room Quality: 8.8
Amenities: 9
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 9.5
M
Maria โ€ข family_with_children โ€ข au
9
2026-10-31 โ€ข via Nuitee
D
Doritte โ€ข solo_traveller โ€ข il
5
Too bad I paid so much to get bad attitude and no service.
Pros:

The room was big

Cons:

The attitude of the staff was rude. Prices for breakfast were ridiculous . The place is a factory not a hotel awful

2026-10-31 โ€ข via Nuitee
S
Sultan โ€ข solo_traveller โ€ข ae
8
2026-10-30 โ€ข via Nuitee
R
ronald โ€ข family_with_children โ€ข gb
9
Pros:

Location, garden, boathouse bar. Satsuki restaurant. Taxi service and luggage forwarding service.

Cons:

No hooks in rooms to dry off wet coats or towels. 700 yen cover charge just to sit in Capri bar.

2026-10-28 โ€ข via Nuitee
E
ercan โ€ข extended_group โ€ข tr
10
2026-10-28 โ€ข via Nuitee
B
Berlin JDK โ€ข couple โ€ข ca
9
A quiet well-run hotel in the center of Tokyo
Pros:

The hotel has large rooms for a Japanese Hotel and they are well equipped. The staff were helpful and the food in all the restaurants excellent.

Cons:

We were disappointed that the pool was closed and beds were quite firm which made side sleeping uncomfortable. Signage throughout the hotel could be improved. We got lost a couple of times trying to find restaurants and shops.

2026-10-27 โ€ข via Nuitee
S
Swee Yong โ€ข solo_traveller โ€ข sg
7
Superficial customer service by most of the staff. Otherwise location, gardens, restaurants are excellent.
Pros:

Many good restaurants for b/fast.

Cons:

Staff are very rigid n unfriendly especially to non Japanese.

2026-10-24 โ€ข via Nuitee
M
masumi โ€ข couple โ€ข jp
8
2026-10-19 โ€ข via Nuitee
Y
YUKI โ€ข family_with_children โ€ข jp
10
ๆญดๅฒใ‚ใ‚‹ใƒ›ใƒ†ใƒซใƒ‹ใƒฅใƒผใ‚ชใƒผใ‚ฟใƒ‹ใฏใ‚„ใฃใฑใ‚Š็ด ๆ™ดใ‚‰ใ—ใ„ใ€‚
Pros:

ๆญดๅฒใ‚ใ‚‹ใƒ›ใƒ†ใƒซใฎใ‚ถใƒปใƒกใ‚คใƒณใฎๅปบ็‰ฉ่‡ชไฝ“ใจ็พŽใ—ใ„ๅบญๅœ’ใ€
ใƒ›ใƒ†ใƒซใƒžใƒณใฎ็š†ๆง˜ๆ–นใฎใซใ“ใ‚„ใ‹ใช็ฌ‘้ก”ใซ็™’ใ•ใ‚Œใพใ—ใŸใ€‚
ๅบญๅœ’ใซๅคœใฏ้’้ทบใ€ๆœใฏ็™ฝ้ทบใŒ้ฃ›ๆฅใ—ใ€
ใ„ใฃใใ†ใŠๅบญใŒ็พŽใ—ใๆ„Ÿใ˜ใพใ—ใŸใ€‚

Cons:

็š†็„กใงใ™ใ€‚

2026-10-19 โ€ข via Nuitee
N
Nikonenko โ€ข family_with_children โ€ข ua
1
2026-10-18 โ€ข via Nuitee
N
Nina โ€ข solo_traveller โ€ข de
8
Very nice hotel
Pros:

Location, large room, comfort

2026-10-17 โ€ข via Nuitee
B
Baker โ€ข family_with_children โ€ข us
10
2026-10-14 โ€ข via Nuitee
I
IRIS โ€ข solo_traveller โ€ข il
10
Pros:

ืžืœื•ืŸ ืขื ื’ืŸ ื™ืคื ื™ ืงืกื•ื, ืฆื•ื•ืช ืžืกื‘ื™ืจ ืคื ื™ื, ืžืžื•ืงื ื‘ืฉื›ื•ื ื” ืฉืžืื•ื“ ื ืขื™ืžื” ืœื˜ื™ื™ืœ ื‘ื” ืขื ืžืกืขื“ื•ืช ื˜ืขื™ืžื•ืช ื•ืžืื•ื“ ืžื’ื•ื•ื ื•ืช. ืงืจื•ื‘ ืžืื•ื“ ืœืžืกืคืจ ืชื—ื ื•ืช ืจื›ื‘ืช ืชื—ืชื™ืช. ื‘ืžืจื›ื– ื”ืขื™ืจ, ืงืœ ืœื”ื’ื™ืข ืœืืชืจื™ ื”ืชื™ื™ืจื•ืช. ื ืฉืžื— ืžืื•ื“ ืœื—ื–ื•ืจ ืœืžืœื•ืŸ ื”ื–ื”.

Cons:

ื›ืœื•ื.

2026-10-12 โ€ข via Nuitee
E
eli โ€ข couple โ€ข il
9
2026-10-12 โ€ข via Nuitee
A
Aleksander โ€ข solo_traveller โ€ข be
9
2026-10-09 โ€ข via Nuitee
J
Janet โ€ข family_with_children โ€ข au
10
2026-10-08 โ€ข via Nuitee
S
Shari โ€ข couple โ€ข us
10
2026-09-19 โ€ข via Nuitee
S
Shari โ€ข solo_traveller โ€ข us
10
Fantastic!
Pros:

Sky Bar, Japanese Garden, restaurants, shops, WiFi and staff attentiveness.

Cons:

My room had a mediocre view

2026-09-19 โ€ข via Nuitee
D
Debbie โ€ข couple โ€ข us
10
2026-09-18 โ€ข via Nuitee
V
Vincent โ€ข family_with_children โ€ข us
9
2026-09-18 โ€ข via Nuitee