Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional staff
Beautiful rooms and gardens
Cons:
Cleanliness issues
High price for some services

Categories

Cleanliness
8.3
Some reviews mentioned cleanliness issues, such as outdated property and smelly rooms.
Service
9.3
Exceptional staff and pleasant service were highlighted in multiple reviews.
Location
8.8
The location was generally appreciated, though some mentioned it being a bit out of the way.
Room Quality
8.8
Rooms are described as beautiful and spacious with excellent features.
Amenities
8.8
The amenities like the Japanese garden and room tea selection were well received.
Value for Money
8.3
Some mentioned pricing as a bit high for certain offerings.
Food and Beverage
8.3
Mixed feelings about food options, with some complaints about the breakfast variety.
Overall Experience
9
Overall, positive experiences were emphasized, with unique qualities noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:39

Property Description

Serene Japanese Garden Setting:
Immerse yourself in the tranquility of a 400-year old Japanese garden surrounding Hotel New Otani Tokyo.

Convenient Central Location:
Located in central Tokyo, just a short walk from 5 subway lines, Hotel New Otani Tokyo provides easy access to popular areas like Ginza, Shibuya, and Shinjuku in under 10 minutes.

Diverse Dining Options:
Indulge in a culinary journey with 37 dining choices at Hotel New Otani, offering a wide range of international and Japanese cuisine, from French and Italian to traditional tempura and teppanyaki.

Experience the beauty, convenience, and culinary delights at Hotel New Otani Tokyo – book your stay now.

Important information:

Please note smoking is not permitted in guestrooms.

Please note that different policies and additional supplements may apply under the following circumstances:
- When booking 11 rooms or more

Guests aged 4 years and older will be counted as adults. Guests will be asked to pay additionally for breakfast at Satsuki restaurant.

Extra beds are available upon request for an additional charge, payable directly at the hotel.

If you require an extra bed, you must notify the property in advance to confirm availability.

Maintenance work of the property involving a blackout will be carried out from 11/01/27 to 12/01/27.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Sep 24, 2026 until Tue, Jul 20, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Location

Guest Reviews

8.7
Based on 1579 reviews
Cleanliness: 8.3
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 9
道本 • solo_traveller • jp
10
2026-08-29 • via Nuitee
I
IOANNIS • family_with_children • gb
10
2026-08-29 • via Nuitee
G
gaa0805 • Couples • North Smithfield, Rhode Island
8
Good Hotel with some things lacking
Pros:

We booked this hotel because its rating. The room was luxurious and very large. The staff members were excellent. I was very pleased with the hotel itself. My only issue was its location. There were not many restaurants within the walking of the hotel. I would have preferred to find the small restaurants with the local charm. However, the hotel had several restaurant, and many with high price tag. The Garden Restaurant was designated as our breakfast room. The way the setup of the food stations made it seem that there were many options. The reality is that it did not meet the standards that I have found in other hotels in this category. There were no freshly baked breads and rolls. There was no fresh egg station. The eggs were cooked in the kitchen and brought out and placed as a buffet choice. We had the club lounge access, but it was closed during our stay. The rooms, the staff, and the beautiful gardens were the features we did enjoy. We would have preferred a better location.

2026-08-27 • via Tripadvisor
M
Mami • solo_traveller • fr
10
2026-08-26 • via Nuitee
S
Soraya • family_with_children • ch
10
We had an excellent stay in Tokyo
Pros:

All staff are excellent

Cons:

Nothing

2026-08-25 • via Nuitee
K
Kipras • couple • lt
10
2026-08-25 • via Nuitee
M
masataka • solo_traveller • jp
7
満足
2026-08-25 • via Nuitee
D
Daniela • solo_traveller • it
10
2026-08-23 • via Nuitee
T
Takehiro • extended_group • jp
8
2026-08-23 • via Nuitee
R
ROSA Mª • solo_traveller • es
8
2026-08-22 • via Nuitee
S
Spaans • couple • nl
10
2026-08-21 • via Nuitee
H
Hayato • couple • jp
10
2026-08-20 • via Nuitee
W
Wolfgang • couple • de
8
Aufenthalt trotzdem gut
Pros:

Nachdem das Problem mit dem Zimmer gelöst war, wir sind auf Flitterwochen und hatten ein Grand Doppelbett bestellt, bei der Ankunft
wollte man uns in ein Zimmer mit Einzelbetten unterbringen. Erst nachdem wir mit Abreise gedroht hatten war plötzlich unser reserviertes Zimmer verfügbar. Das hatten wir uns nach einer 18 stündigen Abreise deutlich anders vorgestellt.

Cons:

Check in mit weniger Problemen, wir standen nicht PLÖTZLICH an der Reservierung/Check in. Das Zimmer war seit Monaten gebucht.

2026-08-17 • via Nuitee
E
Edward • extended_group • ca
9
Good base for a stay in Tokyo, whether on busines or for leisure
Pros:

Outstanding service. Great location. Beuautiful Japanese garden on the property. The room was well appointed. Good breakfast, although a bit pricey.

Cons:

N/A

2026-08-16 • via Nuitee
J
JIALUN • extended_group • cn
10
2026-08-15 • via Nuitee
T
thibault • family_with_children • fr
8
2026-08-15 • via Nuitee
C
CRISTINA • family_with_children • ch
7
Good for business trips
Pros:

the rooms in the main are bigger than in the garden tower

Cons:

it’s a bit of an outdated hotel- the facilities would need a bit of renovation

2026-08-14 • via Nuitee
V
Volker • extended_group • de
10
2026-08-12 • via Nuitee
O
olivier • family_with_children • fr
8
Très bel hôtel mais qui a un peu vieilli
Pros:

Le jardin, la chambre

Cons:

L emplacement loin des métros

2026-08-11 • via Nuitee
Y
Yik Yoon • couple • au
10
Great stay
Pros:

Love the Japanese Garden

Cons:

Nothing

2026-08-11 • via Nuitee