Hilton Concord

So many things went wrong during our stay. I booked through a third-party website (Vio), but upon arrival, the hotel informed me that Vio had only sent over a reservation for one king bed. When I contacted Vio, they never confirmed that information had been communicated correctly to the hotel. Unfortunately, the hotel staff made no effort to resolve the issue and offered no apology for the inconvenience.

To make matters worse, the front desk host simply handed us our room keys with no directions or explanation about the property. He also failed to provide the breakfast vouchers that were supposedly included with our reservation, forcing me to return to the front desk to ask for them myself.

The following morning at checkout, I asked about breakfast and was told it had already closed at 11 a.m. No one had informed us where breakfast was served or what the operating hours were. We rushed to the restaurant, where Lia kindly greeted us. She asked for our breakfast vouchers, only to discover we were supposed to have one voucher per person or have the number of guests documented on the voucher. Thankfully, after verifying the situation, Lia still allowed us to take breakfast to go. She was the only staff member throughout our stay who was genuinely kind and helpful.

Overall, the staff — including the manager — came across as rude and dismissive. We were also placed in an ADA room that I never requested. Not only were we shorted a bed, but the room itself felt old and poorly maintained. The bed was uncomfortable, and the pillows were completely flat. Because it was an ADA room, the shower had no ledge to contain the water, causing the entire bathroom floor to flood every time we showered. When I brought this concern to the manager’s attention, I was told this was “normal” and that there should have been a drain in the middle of the bathroom floor — there wasn’t. The only drain was inside the shower area itself.

Additionally, another family member in our group booked directly through the hotel by phone and was promised both a rollaway bed and breakfast. Upon arrival, they were told neither was included because it was not listed on the confirmation. As a result, our kids had to sleep on the floor.

Overall, this was an extremely disappointing experience from start to finish. I will never stay here again and would not recommend this hotel to others.

Very friendly and great person at front desk when arrived

Don’t book here, outdated. Second time staying here due to work. Digital check in was smooth. Upon arrival in my room, the room looked dirty, old and AC wall unit wasn’t working. Was moved to another room and it looked same with stains on the chair and run down. Exiting the elevator to my new room there was brown liquid all over the floor, it looked dirty. It was there till the next day.

Room service did not show up to clean my room despite me calling. I had to clean my own room and go to the lobby to get new towels and pillow cases. My coworker also said their room was dirty and nothing worked. Front desk gave us a hard time when we asked for a bottle of water. They said it’s not free and only for their silver members. The hotel breakfast was ok. I won’t be back at this location

Pros nice staff. Great location w shops across street. Cons low class hotel. Restaurant is terrible, served me soup w plastic spoon and when I asked for a real one they only had small spoon a ,no soup spoon.

Hamburger was a premade frozen party. Food overall terrible. And they charge for parking even diamond members.

Very Clean! Quite! More peaceful relaxing room! Love the bathroom the room!

I didn’t have no breakfast

No buffet during the week, even after paying extra for breakfast they still except gratuity thats not included in the extra fee you paid for already during the week.