Hilton New Orleans Riverside

Hotels
•
Hilton Hotels & Resorts
8.4 (1325 reviews)
Two Poydras Street , New Orleans , US
+1 504-561-0500

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Professional staff
Comfortable rooms
Cons:
High prices
Cleanliness issues
Inconsistent service

Categories

Cleanliness
7.8
Several mentions of cleanliness issues, including musty carpets and infrequent room cleaning.
Service
9.1
Overall positive experiences with staff, although a few negative experiences noted.
Location
9.3
Great location near the river and the French quarter, consistently praised.
Room Quality
8.3
Rooms were modern and well-maintained, but some complaints about mustiness.
Amenities
8.3
Good amenities available, but some are overpriced and the hotel overall feels dated.
Value for Money
7.8
Complaints of overcharging and high prices for services diminish perceived value.
Food and Beverage
7.8
Breakfast options considered expensive and lacking in quality.
Overall Experience
8.8
Mixed experiences overall, but positives balance the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:48

Property Description

Luxurious Accommodation

Located in the heart of New Orleans, Hilton New Orleans Riverside offers 4-star air-conditioned rooms with city views and top-notch amenities. Enjoy the convenience of room service and a 24-hour front desk, along with a range of services including an ATM, concierge, and tour arrangements.

Culinary Delights

Indulge in a delicious buffet or à la carte breakfast at the hotel's restaurant, featuring American, Cajun Creole, and Seafood cuisine. Vegetarian options are also available upon request, catering to all tastes and preferences.

Relaxation and Recreation

Unwind at the outdoor swimming pool or soak up the sun on the sun terrace at Hilton New Orleans Riverside. Explore nearby attractions such as Morial Convention Center, Union Station, and Mercedes-Benz Superdome for a memorable stay.

Book now for an unforgettable experience at Hilton New Orleans Riverside.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1325 reviews
Cleanliness: 7.8
Service: 9.1
Location: 9.3
Room Quality: 8.3
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 7.8
Overall Experience: 8.8
G
Gastone • couple • us
4
It was okay!
Pros:

Location

Cons:

Parking too expensive, fridge entirely too small couldn’t fit a to go tray in it, and no microwave to reheat food that may have gotten cold!!!!

2026-09-08 • via Nuitee
T
Thelmisha • couple • us
10
2026-09-07 • via Nuitee
S
Shanaeta • solo_traveller • us
10
2026-09-07 • via Nuitee
G
Gerald • solo_traveller • us
6
Not happy with parking price and $30 a day surcharge will never stay there again and tell all my friends about the unexp
Cons:

$50 a night parking
$30 a day surcharge all unexpected when I book a room I want the totals charge upfront. These surprises can bust your budget for a vacation.

2026-09-04 • via Nuitee
E
Eric • extended_group • us
9
Gene the bartender is one of the best.
2026-09-04 • via Nuitee
J
JOACQUIN • couple • us
6
Nice property but staff is not aligned
Pros:

The hotel room was decent. It was clean.

Cons:

The room didn't have a microwave. After confirmation that my parking was paid and good to go by two separate front desk clerks, we received a call on the morning of check out about a parking fee that was due. They cut off our card in and out of the garage prior to 11 AM. So we were ultimately held hostage until a nice lady let us out because you can't deny us access in or out prior to check out time.

2026-08-31 • via Nuitee
K
Kizzy • solo_traveller • us
8
2026-08-29 • via Nuitee
G
Gomez • solo_traveller • us
8
2026-08-24 • via Nuitee
R
Rainell • solo_traveller • us
10
I had a wonderful stay each time I come to New Orleans this is my home away from home
Pros:

Close to everything safe

Cons:

Prices on drinks

2026-08-23 • via Nuitee
A
Amy • solo_traveller • us
10
2026-08-21 • via Nuitee
L
Luis • solo_traveller • pr
1
2026-08-20 • via Nuitee
I
Istvan • couple • hu
9
2026-08-18 • via Nuitee
J
jabari • solo_traveller • us
8
2026-08-18 • via Nuitee
A
Ali Nasser • family_with_children • ch
10
2026-08-15 • via Nuitee
Z
Z9132NIch • Couples
10
Happy Vacationer
Pros:

I love the ambiance of the hotel and the staff was very helpful respectful and knowledgeable about the area The hotel staff Lawrence was extremely helpful going out od way to help me locate a bag of Lay's Potato Chips making sure I felt secure in his direction Gos bless him

2026-08-14 • via Tripadvisor
E
Earl • solo_traveller • us
10
Excellent
Pros:

The location of the hotel was perfect.

Cons:

NA

2026-08-11 • via Nuitee
J
jrodr2018 • Business
8
Prime location
Pros:

Cece was awesome customer service was very professional

2026-08-10 • via Tripadvisor
R
RoamingNaomi • Business • Austin, Texas
10
A Lasting Impression
Pros:

First impressions can sometimes burn a bridge or roll out a red carpet. I must admit that my first impression of this Hilton was not the latter.

The shaded parking garage was not easy to navigate, and by the time I found the elevators to enter the hotel itself, I felt even more lost. For such a vast property, I would’ve expected much better signage.

I was in town for my goddaughter’s cheer competition. After wandering the vast hallways and peeking into random ballrooms for what felt like hours, a young lady named Nha happened to step out of one of the staff doors. Feeling lost and increasingly frustrated at this point, I stopped her to ask for directions to the cheer competition. She started to apologize for not knowing the answer to my question, and I snapped at her “So, you work here, but you don’t know?” It was not my proudest moment, and I regret my behavior. She smiled at me and said “It’s only my third day, but if you’ll please walk with me, I can help you find the event boards.” I immediately felt ashamed and started to apologize, but then my sister called to tell me she was waiting for me on the sixth floor by the health club. At this point, I’d nearly walked all the way to the guest elevators near the lobby only to have to turn around. I was very upset. This was a HUGE property.

I was running late and feeling overwhelmed. Instead of matching my very negative energy, Nha greeted me with a warmth and patience I definitely did not deserve. She could’ve dismissed me and moved on with her day, but she made sure I found the event space and even wished my goddaughter the best of luck. Every hotel should have a Nha. She exudes joy and is the epitome of the southern hospitality I’ve come to love most about New Orleans. I don’t even know which department she works in. I truly hope she sees this review and can accept my sincerest apologies and appreciation.

I also couldn’t let more time pass without mentioning a few other people who made my visit such a pleasant experience.

A smile goes a long way, and so does a good cup of coffee. Nick and Nang (spelling?) at Junction kept me fueled with caffeine and conversation every morning. Corley at the front desk should be recognized for his professionalism. Every single time I called to ask a myriad of questions and address all kinds of needs, he responded with a calm disposition and a voice that could tame lions. He also granted me a late checkout, which was a huge help. Kennedy the bellman was cracking jokes left and right while helping me and my sister haul our luggage around. What a precious gem! My housekeeper was also amazing. I feel badly that I didn’t catch her name.

Thank you, Hilton, for gracing my New Orleans trip with Nha, Nick, Nang, Corley, and Kennedy. They are truly the cream of the crop. While my first impression - albeit cosmetic and architectural in nature - was not the best, my lasting impression was even better because of the beautiful people who work there.

The highlight of my entire trip was being able to see my goddaughter and her teammates perform, but my stay at this Hilton was soup for the soul. Would I return? Yes! Without a doubt! Next time, I’ll know my way around, but better signage certainly wouldn’t hurt.

2026-08-10 • via Tripadvisor
J
Journey63894013067 • Family
10
Great service, great food, great drinks, great time
Pros:

I loved my waiter Alexander in the Bar. He was attentive, quick, and very friendly.

2026-08-09 • via Tripadvisor
L
L1914QMheidid • Family
10
Fabulous experience!
Pros:

Fantastic food, and high quality service!

2026-08-08 • via Tripadvisor