Hilton New Orleans Riverside

Hotels
Hilton Hotels & Resorts
8.4 (1293 reviews)
Two Poydras Street , New Orleans , us

Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Professional staff
Comfortable rooms
Cons:
High prices
Cleanliness issues
Inconsistent service

Categories

Cleanliness
7.8
Several mentions of cleanliness issues, including musty carpets and infrequent room cleaning.
Service
9.1
Overall positive experiences with staff, although a few negative experiences noted.
Location
9.3
Great location near the river and the French quarter, consistently praised.
Room Quality
8.3
Rooms were modern and well-maintained, but some complaints about mustiness.
Amenities
8.3
Good amenities available, but some are overpriced and the hotel overall feels dated.
Value for Money
7.8
Complaints of overcharging and high prices for services diminish perceived value.
Food and Beverage
7.8
Breakfast options considered expensive and lacking in quality.
Overall Experience
8.8
Mixed experiences overall, but positives balance the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:48

Property Description

Luxurious Accommodation

Located in the heart of New Orleans, Hilton New Orleans Riverside offers 4-star air-conditioned rooms with city views and top-notch amenities. Enjoy the convenience of room service and a 24-hour front desk, along with a range of services including an ATM, concierge, and tour arrangements.

Culinary Delights

Indulge in a delicious buffet or à la carte breakfast at the hotel's restaurant, featuring American, Cajun Creole, and Seafood cuisine. Vegetarian options are also available upon request, catering to all tastes and preferences.

Relaxation and Recreation

Unwind at the outdoor swimming pool or soak up the sun on the sun terrace at Hilton New Orleans Riverside. Explore nearby attractions such as Morial Convention Center, Union Station, and Mercedes-Benz Superdome for a memorable stay.

Book now for an unforgettable experience at Hilton New Orleans Riverside.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1293 reviews
Cleanliness: 7.8
Service: 9.1
Location: 9.3
Room Quality: 8.3
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 7.8
Overall Experience: 8.8
R
Roy solo_traveller us
10
2026-07-04 via Nuitee
K
Kayla couple us
10
2026-06-30 via Nuitee
L
Larisa couple us
10
Comfortable, clean, great staff.
Pros:

Staff was amazing

Cons:

Nothing. We enjoyed our stay.

2026-06-30 via Nuitee
E
Earl solo_traveller us
10
Great time.we loved it
Pros:

Staff was great. Everything was clean. Close to attractions.

Cons:

Parking could be better

2026-06-29 via Nuitee
T
Theresa solo_traveller us
10
River side room- Quiet, Spacious and Serene!
Pros:

River side room was exceptional! Quiet and spacious! We stated during the Tall Ships Festival. Although we didn't have a view of the ships because they were docked too far, we had a serene view of the Mississippi River.

Cons:

The directions to the room from the check in desk were inadequate, but we were able to navigate around the construction and find our way.

2026-06-27 via Nuitee
F
F2601AFwillc Business
10
Great experience!
Pros:

My stay at the Hilton Riverside has been great. The room is nicely decorated and appears to have been recently renovated. My room has a great view of the river. I don’t always love staying in such large hotels, but the Hilton Riverside is consistently one that is nice and easy to get in and out of. The staff have all been great, especially Derick O. Who brought all my luggage and boxes for the conference to my room.

2026-06-26 via Tripadvisor
8
889jeannemarieh Business
10
Great conference stay!
Pros:

Hotel was clear and well maintained- the service at the junction was quick and coffee was solid. Melissa at the front desk was so helpful and patient with a credit card authorization snafu and Christina was so helpful as well!

2026-06-26 via Tripadvisor
R
R3472VDcatherinec Solo travel
10
Breakfast at le Croissant
Pros:

Breakfast at le croissant! Terilynn was amazing and the food was delicious

2026-06-26 via Tripadvisor
E
E3370RAmikes Business
8
Great people but run down room
Pros:

PRO- Every staff person was fantastic. Jarred and Arnell were incredibly helpful.

Location is super convenient to the main convention center

Breakfast was delicious

CON- room 314 was very rundown and depressing

2026-06-25 via Tripadvisor
A
Ashley couple us
8
2026-06-25 via Nuitee
Y
Yohanna Mejia solo_traveller us
8
2026-06-25 via Nuitee
J
Juan Carlos couple us
9
Excellent location in downtown N.O. Clean, good food selection, good service!
Pros:

Very clean, good restaurants and coffee bar, central location

Cons:

No comments

2026-06-25 via Nuitee
T
tiae135 Business
10
Wonderful service.
Pros:

Jarrod was wonderful I needed a few items and he got me help within minutes. There has been wonderful people thought out this hotel. Definitely coming back here and also signed up with the Hiiton honors program as well.

2026-06-24 via Tripadvisor
D
Diane couple us
7
I’ll give it a 8, great service, restaurants were great, beautiful views and in walking to lots of attractions
Pros:

Close to some amazing attractions

Cons:

The shower was set up wrong and had a little mildew in the corners that I cleaned myself. I suggest to take a spray bottle of Clorox and have the cleaning crew spray the shower down with every cleaning

2026-06-23 via Nuitee
A
antr0nettet Couples
10
The stay was great.Everyone was so friendly and welcoming.
Pros:

The rooms were great.Jarredd was great.

2026-06-21 via Tripadvisor
F
floydm836 Family
10
Overall Great Stay
Pros:

The hotel experience was amazing. The food was great. Check in and checkout process was very fast. All the employees were very friendly.

2026-06-21 via Tripadvisor
T
T7068YTsimoneo Friends getaway
10
Great hotel with attentive staff!
Pros:

The Hilton was so nice!!! We came here for a girls trip weekend getaway and the staff was excellent! From the front desk, to the bartender, we will definitely return!

2026-06-21 via Tripadvisor
L
lusharonw Family
10
Outstanding customer care
Pros:

Keira and all team members did an excellent job. Indeed, the breakfast team put hospitable in the word hospitality.

2026-06-20 via Tripadvisor
M
Martina couple us
7
2026-06-18 via Nuitee
F
Flyer57329993061 Business
10
Great Location, better bartenders!
Pros:

What a great stay! The location is great and central to the french quarter, and also the Convention Center!

We went to Public Belt Bar for a little meet up, but didn't realize they didn't open until 5pm. Zeke was kind enough to open the bar at 4:00 instead to accommodate the misstep, we greatly appreciate it!

The cocktails were incredible, the wine was delicious, and Zeke and Alex were extremely attentive, and patient.

I will be sure to stay here every time I visit!

2026-06-16 via Tripadvisor