Hilton Portland Downtown

Hotels
•
Hilton Hotels & Resorts
7.8 (355 reviews)
921 Southwest Sixth Avenue , Portland , US
+1 503-226-1611

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location (multiple respondents)
Friendly, helpful staff and easy check-in/out
Many rooms described as beautiful, comfortable, with great views
Quiet/sleep quality noted by several guests
Cons:
Hidden fees and extra charges (breakfast, holding fees)
Expensive and sometimes compulsory parking/valet
Operational/service hiccups (door lock failure, valet coordination)
Some small rooms/bathrooms, occasional cleanliness issues (stains), elevator noise in some rooms

Categories

Cleanliness
8
Rooms were generally described as clean and well kept (including 'szoba tiszta volt'), with some guests praising room condition and views; a few reported minor issues such as staining on bedding.
Service
9.1
Staff repeatedly praised as friendly and helpful; check-in/out described as easy and staff responsiveness noted. Some operational failures (valet coordination, door lock incident) occurred, but staff handled issues—overall strong service impressions justify a slightly elevated score.
Location
9.8
Location is a consistent high point across reviews: multiple guests called it excellent, 'close to EVERYTHING', and very convenient—one of the hotel's strongest features.
Room Quality
7.4
Mixed feedback: several guests loved spacious, comfortable rooms and views, but others reported small rooms/bathrooms, slow-draining tubs, elevator noise for some rooms, and an isolated door-lock failure affecting a stay.
Amenities
6.6
Amenities received criticism: no complimentary breakfast, lack of in-room coffee supplies, expensive/compulsory parking/valet, and laundry carts left in corridors. These gaps lowered the amenity score.
Value for Money
5.8
Value is a common complaint: hidden fees (breakfast charges, holding fee), unexpected parking/valet costs, and at least one billing/price mismatch made many guests feel the hotel was overpriced for what was delivered.
Food and Beverage
7.3
Food received mixed remarks: on-site restaurant was described as exceeding expectations by some but generally viewed as pricey; continental breakfast often costs extra, which affected perception of F&B value.
Overall Experience
8.4
Overall experience trends positive due to location, well-kept rooms, and friendly staff, but is noticeably impacted by additional fees, parking hassles, and occasional operational failures; still more positive than negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Luxurious Amenities
At the Hilton Portland Downtown, indulge in down comforters, allergen-free pillows, and Signature bath products for a luxurious stay. Enjoy in-room coffee/tea facilities, a hairdryer, and ironing amenities for your convenience.

Gastronomic Delights
Savor American gastro pub cuisine at HopCity Tavern, featuring a selection of local microbreweries and Northwestern wines. Open all day, satisfy your cravings for breakfast, lunch, dinner, or a late-night bite without leaving the hotel.

Convenient Location
With The Max Lightrail a stone's throw away, explore nearby attractions such as the Arlene Schnitzer Concert Hall and Pioneer Courthouse Square. Plus, easy access to the Moda Center and Providence Park makes entertainment and sports events a breeze.

Book your stay at Hilton Portland Downtown for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 5.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 55 per day.

Location

Property Video

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 355 reviews
Cleanliness: 8
Service: 9.1
Location: 9.8
Room Quality: 7.4
Amenities: 6.6
Value for Money: 5.8
Food and Beverage: 7.3
Overall Experience: 8.4
C
CApps • extended_group • us
3
Pros:

Nice rooms

Cons:

25.00 breakfast charge

2026-10-31 • via Nuitee
K
Kathrine • couple • us
9
Pros:

Good location and friendly staff.

2026-10-28 • via Nuitee
R
Reese • solo_traveller • us
8
2026-10-22 • via Nuitee
O
Olile • couple • us
4
Nice hotel, lots of hidden fees -- not worth it.
Pros:

I really liked the location of the hotel. It was nicely kept and there was a level of class that definitely met my expectations and made it a beautifu place ot stay.

Cons:

There were a lot of hidden fees. The continental breakfast cost extra, we had to use valet parking because the normal parking lot was "full" both nights that we stayed, and they "upgraded" our room without our permission. It felt like everything we wanted to do just to have a normal hotel stay cost extra. They also charged an extra $150 when we got there as a "holding fee" for all of the expenses (which ended up costing more anyways). I don't like how they were not upfront about these extra costs. If I had known about them before booking I would have chosen a different location, no matter how much I liked the hotel otherwise.

2026-10-19 • via Nuitee
R
Rickard • solo_traveller • gb
5
Flawed
Pros:

room location bed

Cons:

My door entry lock for my room broke. I spent an hour of my morning going up and down to reception to change keys etc being assured it would work. It didnt. Security was eventually called to come and reboot the battery in the lock. Meanwhile I missed my important morning conference session completely! Nothiing more was said about this, as if it was usual and acceptable. I mourn what I missed of the conference. I recognise these things happen, but it affected my stay dramatically.

2026-10-18 • via Nuitee
B
Brigitta • extended_group • hu
8
Pros:

Kiváló lokáció, a szoba tiszta volt.

Cons:

A fürdőszoba minősége hagy kivetnivalót.

2026-10-18 • via Nuitee
A
Arnab • couple • us
5
Pros:

Location.

Cons:

Smaller rooms (even though we stayed in one of the larger ones), small bathrooms, bathtub was slow to drain water. They charged double the price on my credit card of what showed on Booking.com. I had to show them the price on my phone. It seems their system was not synced up.

2026-10-13 • via Nuitee
A
Anjelica • solo_traveller • us
9
Pros:

Beautiful area easily accessible

Cons:

No complementary breakfast...no coffee or cups in room to use coffee machine and bedding had some staining on the edges.

2026-09-14 • via Nuitee
F
Frederick • couple • us
10
2026-09-12 • via Nuitee
D
ddimgaki • solo_traveller • us
9
Nice place good location
Cons:

Paying 90$ for parking for 2 nights and that was parking our car ourselves. It would have been a lot higher if valet parked our car. The food offered in the restaurants inside was kinda expensive.

2026-09-12 • via Nuitee
I
Iliass • solo_traveller • us
10
2026-09-08 • via Nuitee
H
Hannah • extended_group • us
10
Good Quality, Good Sevice.
Pros:

I like that was clean. Check in and check out here very easy. No hidden fees when card was asked to go on file.

Cons:

N/A

2026-09-08 • via Nuitee
M
Melissa • family_with_children • us
5
Comfortable but not worth the price staying downtown.
Pros:

It was very spacious and easy to get to off the elevator. It was quiet and we slept very well. The staff was very friendly. The restaurant exceeded our expectations even though the price was a little more than what we wanted to pay.

Cons:

I didn't like having laundry carts outside out room on either side. It was like someone just forgot they were there. The valet parking situation was a horrible experience. We had to drive around the block 10-times in order to see a sign, find a space to pull in so valet could park our car. There was no cart offered and we had to haul all our luggage and bags up 20-floors.

2026-09-03 • via Nuitee
J
Jennifer • extended_group • us
10
Pros:

The rooms was absolutely beautiful and amazing. So comfortable and I had an amazing view.

2026-08-28 • via Nuitee
L
Luciana • family_with_children • us
10
So amazing and worth it.
Pros:

How close it was to EVERYTHING.

Cons:

That it was either pay for valet or pay to park. Should be advertised as such. Didn’t know I’d have to pay another 45$-59$ just to park.

2026-08-26 • via Nuitee
C
Carlos • solo_traveller • us
8
Pros:

The staff was great, the location was excellent, but unfortunately the rooms directly off the elevator shaft are subject to loud elevator noise, so if you are a light sleeper, try to avoid those rooms, and you will have a terrific experience.

Cons:

Elevator noise, probably exacerbated by a wedding party during our stay. The elevator ran pretty constantly the entire night. They offered to move us, but we didn't have time to pack our stuff during the day. Again, top notch staff, just needs better sound dampening.

2026-08-22 • via Nuitee
P
Paul • couple • us
9
2026-08-18 • via Nuitee
P
Paul • couple • us
9
2026-08-18 • via Nuitee
G
Gentle • couple • us
7
2026-08-17 • via Nuitee
E
epY8899HT • Family
4
A very frustrating experience
Pros:

After being told our room was being serviced and would probably be available in one hour, we waited 2 hrs. in the hotel only to be downgraded to a smaller room Next morning the toilet wasn't flushing and we waited one hour for maintenance to plunge it. Prior to arrival, I informed front desk that we were traveling by train and we wouldn't need valet services. He told me the charge for valet would be removed. After we returned home, I got an e-mail receipt showing the charge for valet service. Phone calls to billing and to the front desk got me nowhere. I sent an e-mail to Hilton Honors and they got back immediately to tell me someone from the Hotel would contact me. I finally did get a text that the charge had been refunded. The hotel itself is very conveniently located but there are very few options for a room that gives you a comfortable seating area and room to move around. It is not a luxury hotel , but the beds which take up all the room are comfortable.

2026-08-14 • via Tripadvisor