Crowne Plaza Albuquerque by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.5 (452 reviews)
1901 University Boulevard Northeast , Albuquerque , US
+1 505-884-2500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Comfortable rooms and beds
Good restaurant and bar; strong breakfast
Nice pool and relaxing pool area
Convenient location / close to airport
Beautifully decorated lobby and property
Cons:
Unclean rooms/bathrooms and maintenance issues
Slow or unorganized breakfast service
No free/complimentary breakfast; unexpected breakfast charges
Pool temperature problems and early closing
Outdated room features (small showers, no handheld/USB)
Minimal staff at times / limited services (no shuttle)

Categories

Cleanliness
4.5
Multiple reviews call out cleanliness issues: unclean bathtubs, dirty/ sticky floors, lumpy pillows, missing soap and no hot water in at least one room.
Service
9.5
Service is frequently praised: friendly and accommodating front desk and restaurant staff (specific praise for ‘Antonia’), staff stayed open late for guests; some reports of slow/ unorganized breakfast service.
Location
8.5
Location is often described as convenient/close to airport and to area attractions; a few mentions that it’s better with a car and that the neighborhood can be a bit rough.
Room Quality
7.5
Rooms and beds noted as comfortable and cozy by many guests, but there are complaints about outdated fixtures (small showers, old bathtubs, no handheld shower, limited USB), and occasional maintenance issues.
Amenities
7.5
Strong amenities like outdoor/indoor pools, bar and restaurant are highlighted; issues include pool temperature (too warm or cold), early pool closing, lack of shuttle, and occasional broken in-room items (coffee maker).
Value for Money
6
Several guests felt value was low: unexpectedly high breakfast charges for families, high room price relative to cleanliness/maintenance issues.
Food and Beverage
9
Food and beverage generally receive high marks: many reports of excellent breakfast, good restaurant and bar service and quality; some dinners were noted as not prepared as ordered and occasional lack of info on offerings.
Overall Experience
7.5
Overall mixed but positive: staff and food/amenities create many memorable stays and repeat guests, while cleanliness and value concerns lower the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Luxurious Accommodations
Experience a blend of modern design and South-western style at the Albuquerque Crowne Plaza. Each room is equipped with a flat-screen TV, work desk, and complimentary Wi-Fi for your convenience.

Gourmet Dining
Indulge in award-winning cuisine at Ranchers Club of New Mexico, one of the three restaurants on-site. From prime aged beef to fresh seafood, savor exquisite dishes during your stay.

Convenient Location
Situated just 2 miles from the Indian Pueblo Cultural Center and a short drive to the Museum of Natural History, our hotel offers easy access to top attractions. Book your stay now for a memorable experience at Crowne Plaza Albuquerque.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Swimming pools are closed until 10 April 2023 due to construction.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABQ

Location

Guest Reviews

7.5
Based on 452 reviews
Cleanliness: 4.5
Service: 9.5
Location: 8.5
Room Quality: 7.5
Amenities: 7.5
Value for Money: 6
Food and Beverage: 9
Overall Experience: 7.5
R
Robert • couple • us
6
Disappointing
Pros:

We ate elsewhere

Cons:

Restaurants was only open for breakfast bedside. Light did not work. Bathtub was not cleaned..and we paid almost $344. PS. Coffee maker was broke..
N0.soap in one sink.no complimentary water

2026-10-15 • via Nuitee
R
Rhonda • extended_group • us
7
Pros:

Wonderful breakfast. Menu selection and service both excellent. Omelette prepared exactly as ordered. Portions large.

Also had dinner. Menu selection was excellent and prices fair. Both main entrees not prepared as ordered. Thought service slow.

Cons:

Location was not good unless you have a car.

2026-10-14 • via Nuitee
M
Morin • family_with_children • us
7
The location worked for our group and the weather was very nice during our stay.
Pros:

Liked the location - the lime flavored water

Cons:

No shuttle to or from the airport - no continental breakfast - no extra blanket was given to us, when a person from our group asked for one (staff said they didn't have extra which seems odd coming from a hotel where they use blankets for the beds) - finally the pool was way too warm (almost hot) for swimming.

2026-10-12 • via Nuitee
L
Lorrie • couple • us
6
Pros:

Not too far from airport

Cons:

Minimal staff. Breakfast staff unorganized and very slow. No handheld in shower. Old school bathtub. No bars in bathroom. Needs updating.

2026-10-08 • via Nuitee
S
Sandy • couple • us
9
Pros:

Rooms and bed was comfortable. Site was beautifully decorated. Relaxing pool area. Friendly staff at restaurant. Enjoyed the Catina restaurant. Food was good and bartender made a good margarita. Breakfast was delicious too

2026-10-08 • via Nuitee
K
Kenneth • couple • us
10
Awesome hotel, Great food and location
Pros:

Restaurant bar and pool area as well as the rooms were all great. The staff was great!

Cons:

Na

2026-09-15 • via Nuitee
B
Brittany • family_with_children • us
7
Pros:

Had to pay for breakfast. It says online it’s $10 a person but I had a family of 4 and we paid well over a $100

Cons:

Pool & hot tub close early 9pm

2026-09-14 • via Nuitee
D
Dain • solo_traveller • us
10
2026-09-09 • via Nuitee
M
Maestas • solo_traveller • us
10
Pros:

Everything

Cons:

N/A

2026-09-08 • via Nuitee
E
Elvina • solo_traveller • us
9
2026-09-04 • via Nuitee
G
Garnanez • solo_traveller • us
10
2026-09-02 • via Nuitee
L
Luz • couple • us
8
Pros:

Comfortable

Cons:

No free breakfast

2026-08-31 • via Nuitee
E
Emelina • extended_group • us
8
2026-08-29 • via Nuitee
L
Lilia • couple • us
10
2026-08-27 • via Nuitee
K
Kim • solo_traveller • us
10
Pros:

Everything, staff, people just friendly atmosphere

Cons:

Nothing everything was awesome

2026-08-22 • via Nuitee
J
Jarrod • solo_traveller • us
5
2026-08-21 • via Nuitee
J
Jeremy • solo_traveller • us
9
2026-08-18 • via Nuitee
G
Gary • solo_traveller • us
9
It was comfortable and had everthing I needed compared to the other places i was at in NM
Pros:

Breakfast was OK but it could be a bit more choices

Cons:

a little more choices for breakfast

2026-08-17 • via Nuitee
D
Deon • couple • us
10
2026-08-08 • via Nuitee
A
Amy • couple • us
8
2026-08-07 • via Nuitee