Heritage Place Houston Brookhollow

Hotels
8.1 (875 reviews)
2504 North Loop West , Houston , US
+1 713-688-3561

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.81
Multiple complaints about cleanliness issues, including roaches and incorrect room description.
Service
9.28
Front desk staff described as friendly, accommodating, and helpful across several reviews.
Location
8.82
Convenient location near gas station and close to downtown.
Room Quality
7.77
Mixed feedback with some mentions of comfort but issues with technology and roaches.
Amenities
7.3
Limited amenities noted, including no breakfast and some outdated technology.
Value for Money
8.26
A few positive remarks about good value but some issues mentioned impact perception.
Food and Beverage
6.81
No breakfast available and coffee not provided.
Overall Experience
8.78
Overall positive feedback despite specific issues; guests would recommend staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:11

Property Description

Modern Amenities and Services
This Houston hotel boasts free high-speed internet access, on-site dining, and flat-screen LCD TVs in every room. Enjoy the convenience of a coffee maker and pay-per-view movies during your stay.

Relaxation and Recreation
Unwind by the outdoor pool, stay active in the fitness room, or fire up the barbecue grills for a delightful evening. Indulge in complimentary coffee at the lobby or grab a drink at the full bar offering cocktails, beer, and wine.

Nearby Attractions
Located close to the Houston Zoo, Memorial Park, and various museums, this hotel is the perfect choice for both leisure and business travelers. Book your stay at Courtyard Houston Brookhollow for a memorable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Location

Guest Reviews

8.1
Based on 875 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.82
Room Quality: 7.77
Amenities: 7.3
Value for Money: 8.26
Food and Beverage: 6.81
Overall Experience: 8.78
L
Louis • solo_traveller • us
7
2026-09-11 • via Nuitee
R
Rebecca • solo_traveller • us
10
Pros:

I loved how Ms. Rosa helped me out so much with my reservation. The room is nice and comfy. I feel safe there which is very important to me, I travel a lot. Thank you again.

Cons:

N/A

2026-09-11 • via Nuitee
A
adam • couple • gi
5
2026-09-09 • via Nuitee
M
Matthew • couple • us
10
2026-09-08 • via Nuitee
E
Erika • couple • us
10
2026-09-08 • via Nuitee
M
Melissa Salazar • solo_traveller • mx
10
Pros:

El trato, siempre seguro la camioneta y nos ayudaron mucho

2026-09-07 • via Nuitee
A
Andy • solo_traveller • us
10
2026-09-07 • via Nuitee
L
Louis • solo_traveller • us
8
Pros:

The carpet in the room

Cons:

Nothing really

2026-09-07 • via Nuitee
L
Louis • solo_traveller • us
8
Pros:

The carpet and larger size of the room

Cons:

Nothing

2026-09-07 • via Nuitee
M
Melissa Salazar • solo_traveller • mx
10
2026-09-07 • via Nuitee
M
Marv • solo_traveller • de
4
Nicht zufrieden
Pros:

Betten waren Okay.
Der Pool war Sauber.
Es gab Eismaschinen auf dem Gang.
Personal war freundlich.

Cons:

Die Wände waren sehr dünn, man hat jedes Auto vorbei fahren hören oder leider auch die Gespräche der Nachbarn.

2026-09-05 • via Nuitee
R
rhea • couple • ie
5
2026-09-03 • via Nuitee
F
Fahad • solo_traveller • sa
10
2026-09-01 • via Nuitee
J
Justin • couple • us
10
2026-09-01 • via Nuitee
P
Precious • extended_group • us
9
The best place for a last minute stay
Pros:

Honestly, it was a little more archaic than expected. But, the place was clean, my cat was allowed for only $40 for my stay, my friends were close enough to my room, and the staff?? 10000/10, extremely sweet and nice people. I truly enjoyed my stay there!

Cons:

I just wish it was a little more modern and nicer on the eyes. But that wasn't a huge issue at all.

2026-09-01 • via Nuitee
N
Nazgul • couple • us
10
Great for paying cost
Pros:

It was great. Hotel is enough old, but it is clean.
The staff is very friendly and nice. Receptionist was excellent. Unfortunately I don’t remember her name

2026-09-01 • via Nuitee
T
Temur • solo_traveller • uz
8
2026-09-01 • via Nuitee
C
Christina • couple • us
10
I appreciated the great hospitality, the cleanliness and would consider staying here again.
Pros:

The staff was friendly and welcoming, the room was clean and comfortable and the overall atmosphere was pleasant and relaxing. Conveniently located close to restaurants and shopping centers.

Cons:

The swimming pool area was closed down due to maintenance issues.

2026-08-31 • via Nuitee
C
Carlos • solo_traveller • us
10
Pros:

Great experience every time we stay here. The facility is always clean, quiet, and comfortable. Rose at the front desk is very kind and professional. We'll be back.

Cons:

N/A

2026-08-29 • via Nuitee
C
Carol • couple • us
6
It was really hard to find. I don't think that I will return.
Pros:

They didn't advertise no breakfast.

Cons:

The area was sketchy

2026-08-28 • via Nuitee