Heritage Place Houston Brookhollow

Hotels
8.1 (832 reviews)
2504 North Loop West , Houston , us
+1 713-688-3561

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.81
Multiple complaints about cleanliness issues, including roaches and incorrect room description.
Service
9.28
Front desk staff described as friendly, accommodating, and helpful across several reviews.
Location
8.82
Convenient location near gas station and close to downtown.
Room Quality
7.77
Mixed feedback with some mentions of comfort but issues with technology and roaches.
Amenities
7.3
Limited amenities noted, including no breakfast and some outdated technology.
Value for Money
8.26
A few positive remarks about good value but some issues mentioned impact perception.
Food and Beverage
6.81
No breakfast available and coffee not provided.
Overall Experience
8.78
Overall positive feedback despite specific issues; guests would recommend staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:11

Property Description

Modern Amenities and Services
This Houston hotel boasts free high-speed internet access, on-site dining, and flat-screen LCD TVs in every room. Enjoy the convenience of a coffee maker and pay-per-view movies during your stay.

Relaxation and Recreation
Unwind by the outdoor pool, stay active in the fitness room, or fire up the barbecue grills for a delightful evening. Indulge in complimentary coffee at the lobby or grab a drink at the full bar offering cocktails, beer, and wine.

Nearby Attractions
Located close to the Houston Zoo, Memorial Park, and various museums, this hotel is the perfect choice for both leisure and business travelers. Book your stay at Courtyard Houston Brookhollow for a memorable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Location

Guest Reviews

8.1
Based on 832 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.82
Room Quality: 7.77
Amenities: 7.3
Value for Money: 8.26
Food and Beverage: 6.81
Overall Experience: 8.78
L
ludwig • solo_traveller • us
10
2026-07-25 • via Nuitee
L
Lucas • couple • gb
10
Recomendable
Pros:

Estuvimos solo 1 noche y nos encanto

Cons:

Todo muy bien

2026-07-23 • via Nuitee
N
Norma • solo_traveller • us
10
2026-07-23 • via Nuitee
B
Baran • couple • us
10
2026-07-23 • via Nuitee
B
Baran • couple • us
10
They trying always best way for us
Pros:

Front desk perfect they helped a lot

Cons:

Nothing

2026-07-23 • via Nuitee
M
Mohammad-Reza • solo_traveller • de
10
Pros:

Sehr gutes Hotel, überraschend gute Zimmer, große Betten, sehr sauber, sauberer Pool und Top Service.

Cons:

Zu wenige Freihanteln im Firnessbereich, entweder ganz leicht oder ganz schwer, oder nur eine einzige von einem Gewicht. Aber das sind jetzt Luxuswünsche 😉

2026-07-22 • via Nuitee
S
Sylvia • solo_traveller • us
10
Pros:

Clean!

2026-07-22 • via Nuitee
C
Cody • family_with_children • us
10
It was good the staff great and friendly
Pros:

I liked that it had a pool

Cons:

It didn’t have breakfast though it was mentioned on the website

2026-07-22 • via Nuitee
M
mlnrndrs • family_with_children • hu
9
Pros:

Könnyen megközelíthető helyen, kicsit régies, de nagyon kényelmesen berendezett szálloda. Kérésemre még a szeparált ágyakat is megoldották.

Cons:

A légkondicionáló olyan hangos, hogy nem tudtam tőle rendesen aludni.

2026-07-21 • via Nuitee
S
Sultan • extended_group • uz
7
2026-07-21 • via Nuitee
N
Neto • solo_traveller • mx
9
Pros:

Alberca, habitación

2026-07-21 • via Nuitee
H
Hans • solo_traveller • se
7
Nice hotel with a pool. Sportbar T-bones close to the hotel.
Pros:

Pool was nor superclean but nice.

Cons:

Couldnt add a second night for the same price as the first.

2026-07-21 • via Nuitee
N
Neto • solo_traveller • mx
9
Pros:

Alberca

2026-07-21 • via Nuitee
N
Netty • solo_traveller • us
7
Pros:

The location was great, close to everything. The beds were comfy.

Cons:

Not the cleanest but acceptable. Our first night there you could hear the people in the room next to ours screaming and fighting. Woke us up at 4am and the next morning the staff called our room to tell us to keep the noise down. That was upsetting, they didn't even tell the people who actually caused the disturbance anything. Other than that it wasn't terrible.

2026-07-20 • via Nuitee
G
Gloria • family_with_children • us
7
Pros:

Comfortable quiet good location friendly staff good price

Cons:

Had no trash bags on the trash bins no one came to clean room

2026-07-20 • via Nuitee
R
Ricardo • family_with_children • mx
9
Excelente estancia
2026-07-20 • via Nuitee
J
Jacquie_Mary • solo_traveller • us
2
They have bed bugs and rollypolly bugs
Pros:

The pool was nice when it was clean

Cons:

We found bed bugs and had to switch rooms at midnight and pay for laundry to kill any bugs. The new room was smaller and on the first floor near the pool where all the noise was.

There was water damage on the ceiling of the bathroom too.

2026-07-20 • via Nuitee
M
Mark • family_with_children • us
10
Awesome 100% recommend
Pros:

Stay was nice, walking into lobby the building has a nice scent not sure what use but it smells really good throughout the hotel.
Room was nice and roomy as well as clean with plenty of pillows and blankets.

Cons:

Nothing at all , everything was perfect.
I would definitely stay again.

2026-07-19 • via Nuitee
L
Lola • couple • us
9
Very quiet and clean great environment
Pros:

I love staying here but lately ion return seems like it’s now always an issue. And the house keeper seems to be the issue. With her reporting me having a pet as if it was hidden. I’ve walked around all weekend and always pay a pet fee. Unless something occurred and I was advised it wasn’t needed.

2026-07-18 • via Nuitee
L
Lola • couple • us
8
2026-07-18 • via Nuitee