Heritage Place Houston Brookhollow

Hotels
•
Courtyard by Marriott
8.1 (632 reviews)
2504 North Loop West , Houston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.81
Multiple complaints about cleanliness issues, including roaches and incorrect room description.
Service
9.28
Front desk staff described as friendly, accommodating, and helpful across several reviews.
Location
8.82
Convenient location near gas station and close to downtown.
Room Quality
7.77
Mixed feedback with some mentions of comfort but issues with technology and roaches.
Amenities
7.3
Limited amenities noted, including no breakfast and some outdated technology.
Value for Money
8.26
A few positive remarks about good value but some issues mentioned impact perception.
Food and Beverage
6.81
No breakfast available and coffee not provided.
Overall Experience
8.78
Overall positive feedback despite specific issues; guests would recommend staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:11

Property Description

Modern Amenities and Services
This Houston hotel boasts free high-speed internet access, on-site dining, and flat-screen LCD TVs in every room. Enjoy the convenience of a coffee maker and pay-per-view movies during your stay.

Relaxation and Recreation
Unwind by the outdoor pool, stay active in the fitness room, or fire up the barbecue grills for a delightful evening. Indulge in complimentary coffee at the lobby or grab a drink at the full bar offering cocktails, beer, and wine.

Nearby Attractions
Located close to the Houston Zoo, Memorial Park, and various museums, this hotel is the perfect choice for both leisure and business travelers. Book your stay at Courtyard Houston Brookhollow for a memorable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 632 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.82
Room Quality: 7.77
Amenities: 7.3
Value for Money: 8.26
Food and Beverage: 6.81
Overall Experience: 8.78
A
Azar • family_with_children • gb
8
Pros:

Good value for price

Cons:

No breakfast facility.

Only complimentary coffee available in room, no tea

2026-05-30 • via Nuitee
P
Paulo • solo_traveller • us
9
Pros:

Bed and pillows outstanding

Cons:

NA

2026-05-30 • via Nuitee
E
Erick • couple • us
5
2026-05-29 • via Nuitee
A
Almoraima • family_with_children • us
10
Pros:

Limpio y cómodo

2026-05-28 • via Nuitee
E
Enrique • family_with_children • us
10
Clean, comfortable, and friendly hotel with a great location.
Pros:

The hotel was very clean, comfortable, and well maintained. The staff was friendly and welcoming, and the check-in process was quick and easy. The room was quiet, the beds were comfortable, and the breakfast had a good variety of options. The location was also convenient and easy to access.

Cons:

I was pleased with the place overall

2026-05-27 • via Nuitee
C
Claudia • solo_traveller • us
5
Pros:

It smelled good and very clean

Cons:

The front desk personnel were so rude and it seemed they hated their job it was kind of sad.
I didnt like that it didnt have complimentary breakfast..

2026-05-26 • via Nuitee
T
Tomekia • couple • us
9
2026-05-26 • via Nuitee
M
Marlene • family_with_children • us
10
2026-05-26 • via Nuitee
• solo_traveller • us
10
2026-05-24 • via Nuitee
P
PEDRO • family_with_children • mx
8
Cons:

Su elevador, al cerrar las puertas, parece que se va a romper. Pésimo mantenimiento.

2026-05-23 • via Nuitee
R
Remy • solo_traveller • us
1
2026-05-22 • via Nuitee
W
Willliams • couple • us
3
2026-05-21 • via Nuitee
S
Sierra • family_with_children • us
8
2026-05-20 • via Nuitee
D
Daniela • solo_traveller • us
6
Pros:

Location was good

Cons:

Elevator makes a loud sound. Bathroom door couldn't close. Bed was not comfy.

2026-05-20 • via Nuitee
J
Jean Michel • solo_traveller • fr
8
2026-05-20 • via Nuitee
L
Lydia • family_with_children • us
8
2026-05-20 • via Nuitee
A
Andrea • solo_traveller • it
8
2026-05-20 • via Nuitee
S
Severine • solo_traveller • fr
8
2026-05-19 • via Nuitee
D
Davila • couple • us
10
2026-05-19 • via Nuitee
C
Carissa • solo_traveller • us
8
Great location and price. Would stay here again.
Pros:

Location and price.

Cons:

The property is showing wear.

2026-05-18 • via Nuitee