Sheraton Indianapolis City Centre Hotel

Hotels
•
Sheraton
7.9 (605 reviews)
31 West Ohio Street , Indianapolis , us
+1 317-635-2000

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Bed bugs
High costs

Categories

Cleanliness
5.86
Came home with terrible case of bed bug bites.
Service
9.83
Exemplary level of service and attention to detail from Westley in the Lounge.
Location
9.87
Great location close to everything downtown!
Room Quality
6.82
Furniture showing its age, and a lot of complaints about the heating and cooling.
Amenities
9.35
Nice in-room coffee and bar open late.
Value for Money
6.81
Too expensive given the service inconsistencies and room conditions.
Food and Beverage
5.86
Charged for breakfast buffet that was advertised as included.
Overall Experience
8.83
Mixed experience; enjoyed the location and staff but faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:22

Property Description

City Views and Modern Comforts
The Sheraton Indianapolis City Centre Hotel offers stunning city views and modern comforts to make your stay unforgettable. Enjoy free WiFi in public areas and relax in well-appointed guest rooms with a 42-inch flat-screen TV, refrigerator, and large work desk. Upgrade to a room with a view and club level access for an added touch of luxury.

Convenient Amenities
Stay active in the 24-hour fitness centre, take care of business in the round-the-clock business centre, and unwind at the seasonal outdoor rooftop pool. Whether you're here for work or leisure, the hotel has everything you need for a comfortable stay.

Dining Options and Nearby Attractions
Indulge in delicious meals at Alexander's Bar and Grille or the Circle Cafe, both offering unique dining experiences. Explore nearby attractions such as the Indianapolis Motor Speedway, Hilbert Circle Theatre, and Lucas Oil Stadium. With Indianapolis International Airport just 16 km away, your travels are made easy.

Book your stay at Sheraton Indianapolis City Centre Hotel now for a memorable experience.

Important information:

Guests must be 21 years of age or older to reserve a room at this property.

Please note if booking more than 2 rooms, group policies apply. Group policies are subject to change and are strictly enforced by the property. Cancellation, deposit and payment policies are subject to change for group policies. Reservations may be canceled if group policies are not met.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Thu, Oct 1, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 50 per day.

Location

Guest Reviews

7.9
Based on 605 reviews
Cleanliness: 5.86
Service: 9.83
Location: 9.87
Room Quality: 6.82
Amenities: 9.35
Value for Money: 6.81
Food and Beverage: 5.86
Overall Experience: 8.83
3
319evy • Couples • Los Angeles, California
6
Luxurious stay in the roach motel!
Pros:

Had a great first impression at this Sheraton that slowly started unraveling over the following week. We were the randomly selected guest on the day who got a free suite upgrade, so I immediately felt great, especially being put up on the 18th floor. The bed was comfortable, and the room kept us warm from below-freezing temperatures. Then the cockroaches started appearing. I squished multiple roaches over the course of a week. Again, we were up on the 18th floor, so they weren't just crawling in from the street to escape the cold. They've been living in these walls for a long time if they're that high up in significant numbers. Housekeeping hours were also confusing and inconsistent. They only came one of the days we kept the Do Not Disturb signs off, and didn't arrive until close to 5pm. I would probably think more negatively about this hotel if we didn't score that suite upgrade.

2026-07-24 • via Tripadvisor
P
Peggy Lynn Martin • solo_traveller • us
4
Pros:

It was downtown

Cons:

The parking was horrible..
The room was very dusty and surfaces were not clean..

2026-07-22 • via Nuitee
Y
Y5114KVemilyr • Friends getaway
2
Anyone want an extra $585? If not- this is not the place for you.
Pros:

Be prepared for an additional $585 per night because they’ll claim their vape sensors went off. If it happened to me- and I’ve never touched a vape in my life- I promise it will happen to you as well. Then you’ll spend all afternoon trying to get ahold of the manage who will claim her name is Turquiose- only to be told they can’t reverse the charges. Here’s to hoping my credit card will defend me.

2026-07-20 • via Tripadvisor
J
Jessica • family_with_children • us
1
Would not stay here again hotel is very dated and old
Pros:

Food was good

Cons:

We had a sofa bed and they wouldn’t provide bedding said they were “all out”. The pool is very tiny and crowded at all times. Took an hour to get car out of valet.

2026-07-20 • via Nuitee
V
Vanessa • extended_group • us
6
2026-07-20 • via Nuitee
A
Angel • couple • us
6
Not nice enough for the price tag
Pros:

Proximity and it was quiet on my floor

Cons:

It wasn’t really clean and it needs to be updated especially around the pool

2026-07-20 • via Nuitee
D
Delong • solo_traveller • us
1
2026-07-18 • via Nuitee
P
philipsZ7441PB • Family
10
Westley was amazing!
Pros:

We came for a conference and Westley took care of us in the lounge every morning. Always so kind, friendly, professional and looked so sharp! He also gave us great tips for food and entertainment in the city!

2026-07-17 • via Tripadvisor
C
Chelsea • solo_traveller • us
1
Pros:

The roof top pool and scenery of the downtown monument. That is the only things.

Cons:

Maintenance never came and fixed our phone in room that wasn't working, the floor was soaked next to the beds, the hotel did not honor the free breakfast that was included in my booking.com reservation, we waited 30 mins for someone to bring us dry towels after swimming on a cloudy day, the parking ramp to the hotel was down for renovations so we had to pay for separate parking and walk two blocks, we were not allowed to bring drinks back to our hotel from the restaurant. It was the worst hotel stay I have ever had.

2026-07-16 • via Nuitee
S
Sarah • family_with_children • us
8
Second time in Indianapolis. Would go back.
Pros:

The staff was great.

Cons:

The parking garage was closed for repairs.
The pool was small and cloudy for a hotel of this size.

2026-07-16 • via Nuitee
G
G8222XJdaniels • Family
4
Valet Parking ruined the stay and Sheraton Does not care!!
Pros:

The Valet is terrible!! at least 45 minutes to bring back vehicles. Even over an hour at one instance.
When front desk I approached while waiting "Whitney" she stated talk to valet. If over 30 minutes parking would be deducted. Speak with Valet Manager of course they were off on a Sunday morning check out. The valet company did send someone over from a different property to help. He quickly stated I am going to get this car. I never seen him return? Also when called today to front desk valet manager off today too! The individual who was on the phone hung up on me when I asked for someone else. Apparently nobody at this property cares.

2026-07-15 • via Tripadvisor
A
Amy • family_with_children • us
8
Pros:

It was conveniently located to the city and convention center. Staff was very friendly and able to answer all my questions. The breakfast buffet was top tier and loved having Starbucks coffee right in the lobby.

Cons:

I do not usually stay in what I would call “fancy” hotels. This hotel gave off “fancy” all the way until I got into my room which looked like a regular hotel I would normally stay at which was slightly disappointing.

2026-07-15 • via Nuitee
A
Alonzo • solo_traveller • us
3
Pros:

The view of the center square

Cons:

The first room they gave me was not clean. There was hair from a shaved face still on the towels hanging in the restroom and the trashcan still had trash in it. The front desk lady made it right. Then the following day they tried to charge my card and additional $500 for "smoking" and I dont smoke! Come to find out that hairspray can set it off. So be prepared for that. Mandatory vallet parking was also ridiculously expensive.

2026-07-14 • via Nuitee
J
JUANITA • solo_traveller • us
10
2026-07-13 • via Nuitee
M
M9591NTjakef • Business
10
Excellent staff
Pros:

Nice hotel good location. Rooms could use a refresh. The gym and executive lounge were the highlights of the hotel. Wes is the executive lounge was always inviting, polite, considerate and made the morning breakfast and afternoon appetizers enjoyable to make want to return each day. Alex at the bar in Alexander’s was an absolute pleasure!!!! She invited us with such enthusiasm and great drinks. Both Wes and Alex made our stay for the week an absolute joy. Kudos to great staff.

2026-07-10 • via Tripadvisor
J
Jeremie • couple • us
7
2026-07-10 • via Nuitee
A
Amy • family_with_children • us
8
Pros:

The pool. The ease of the location. Room size and comfortable beds

Cons:

Womens restroom in pool house. Lights need attention. Auto light goes off after about 30 seconds leaving user in the dark in the restroom

2026-07-10 • via Nuitee
Y
Yunior Daniel • couple • us
10
2026-07-08 • via Nuitee
O
Oliva • couple • us
10
Great location, excellent service, and a comfortable stay. I would definitely stay here again
Pros:

The hotel was very clean, comfortable, and in a great downtown location. The staff was friendly and professional, and the room was spacious with a comfortable bed. Everything was within walking distance, making it easy to enjoy the city. Overall, we had a great stay.

Cons:

The parking fee was a little expensive, but everything else met our expectations.

2026-07-05 • via Nuitee
J
jonmQ5152KD • Family
10
Great times!!
Pros:

Stayed here for daughter’s volleyball tournament. The rooms were standard, the location was great.
But what really stood out was the breakfast spread and evening snacks in the lounge put on by Wes who really made the stay special!

2026-07-03 • via Tripadvisor