Sheraton Indianapolis City Centre Hotel

Hotels
•
Sheraton
7.9 (638 reviews)
31 West Ohio Street , Indianapolis , US
+1 317-635-2000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Bed bugs
High costs

Categories

Cleanliness
5.86
Came home with terrible case of bed bug bites.
Service
9.83
Exemplary level of service and attention to detail from Westley in the Lounge.
Location
9.87
Great location close to everything downtown!
Room Quality
6.82
Furniture showing its age, and a lot of complaints about the heating and cooling.
Amenities
9.35
Nice in-room coffee and bar open late.
Value for Money
6.81
Too expensive given the service inconsistencies and room conditions.
Food and Beverage
5.86
Charged for breakfast buffet that was advertised as included.
Overall Experience
8.83
Mixed experience; enjoyed the location and staff but faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:22

Property Description

City Views and Modern Comforts
The Sheraton Indianapolis City Centre Hotel offers stunning city views and modern comforts to make your stay unforgettable. Enjoy free WiFi in public areas and relax in well-appointed guest rooms with a 42-inch flat-screen TV, refrigerator, and large work desk. Upgrade to a room with a view and club level access for an added touch of luxury.

Convenient Amenities
Stay active in the 24-hour fitness centre, take care of business in the round-the-clock business centre, and unwind at the seasonal outdoor rooftop pool. Whether you're here for work or leisure, the hotel has everything you need for a comfortable stay.

Dining Options and Nearby Attractions
Indulge in delicious meals at Alexander's Bar and Grille or the Circle Cafe, both offering unique dining experiences. Explore nearby attractions such as the Indianapolis Motor Speedway, Hilbert Circle Theatre, and Lucas Oil Stadium. With Indianapolis International Airport just 16 km away, your travels are made easy.

Book your stay at Sheraton Indianapolis City Centre Hotel now for a memorable experience.

Important information:

Guests must be 21 years of age or older to reserve a room at this property.

Please note if booking more than 2 rooms, group policies apply. Group policies are subject to change and are strictly enforced by the property. Cancellation, deposit and payment policies are subject to change for group policies. Reservations may be canceled if group policies are not met.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Thu, Oct 1, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Location

Guest Reviews

7.9
Based on 638 reviews
Cleanliness: 5.86
Service: 9.83
Location: 9.87
Room Quality: 6.82
Amenities: 9.35
Value for Money: 6.81
Food and Beverage: 5.86
Overall Experience: 8.83
I
IVAN • couple • mx
1
2026-09-12 • via Nuitee
F
Frankie • family_with_children • us
8
Meh
Pros:

Convenience to concert

Cons:

$55 parking. Forced to use valet. No access to garage.

2026-09-11 • via Nuitee
D
Duffy • couple • us
9
Pros:

Good location. Good amenities

Cons:

Breakfast and room rate were expensive

2026-09-11 • via Nuitee
A
Ansony • couple • us
10
2026-09-10 • via Nuitee
C
cindy • solo_traveller • us
9
2026-09-10 • via Nuitee
K
Kylie • family_with_children • us
3
2026-09-10 • via Nuitee
D
Delovan • couple • us
6
Pros:

Old building. Old showers that didn’t work as they should. Sink was dripping all night. The toilet - I’ve never seen one under a sink before. Front desk staff was nice. Valet needs to smile.

2026-09-08 • via Nuitee
B
Blair • couple • us
5
This hotel was far below what I expected out of a Sheraton.
Pros:

The pool was great! Lots of seating, spread out so you weren’t on top or each other, room service to your lounge chairs, loved it!

Cons:

The hotel was much older and run down than any other Sheraton I have stayed in. The phone in our room didn’t work, we only had 1 bath towel in the bathroom for the 2 of us, I had to call down on my cell phone to the front desk to get towels sent up. Thankfully I found a phone number that got me directly to a person and I requested towels and reported the broken phone. The valet process was kind of a joke. We were told we would he getting a text message from valet allowing us to request our car when we wanted it. I never got a text message. I called down to the front desk, on my cell phone because the room phone wasn’t working, and the woman at the front desk was quite short with me and said she would get our car pulled around. When we got downstairs 10 minutes later, no car. I went to the front desk and asked about our car and she said that she called our room but no one answered. I explained to her that our room phone wasn’t working and that I had already reported that to the front desk. She was short with me and asked what kind of car we had so that valet could pull it around. Rather than subtly letting the valet know what car we drove, she yelled across the lobby at the valet and told him the type of car we drove. She also yelled to him that I didn’t receive a text message and that I needed one to set up payment. The valet confirmed my phone number out loud to the entire lobby and then went to retrieve our car. After receiving the text message, the woman at the front desk told me that I needed to follow the link and enter “BTR”. I tried following the prompts through the link on my phone and got to the part where it wanted my credit card info and again she said “put BTR” as if I was supposed to know what that meant. I asked her why and where I was supposed to do that and she started pressing things on my phone screen to get me to a screen where I could enter a payment code.

2026-09-07 • via Nuitee
C
Cassandra • couple • us
4
2026-09-06 • via Nuitee
R
Raimundas • solo_traveller • lt
10
2026-08-29 • via Nuitee
S
Stefanee • couple • us
3
Will never stay again. Not worth the money.
Pros:

The security of using my room card in the elevator.

Cons:

None of the emails I received said the parking garage was closed and we had to pay an additional $55 for valet. The I don’t care attitude of the staff was unacceptable. I had a budget and that was not factored in. Asked about transition the city and the staff was clueless. For $400 a night I expected more.

2026-08-28 • via Nuitee
D
Denise • couple • us
5
They tried but we won’t be back
Pros:

Good beds & close to events

Cons:

All cars required vallet- over hour wait. Discovered garage a block around the corner, thank goodness!! People up late in adjacent room & we heard all their conversations clearly.

2026-08-24 • via Nuitee
F
Fernandes • extended_group • pt
7
Aceitável, para um Sheraton deixa a desejar
Pros:

Limpeza
Localização do hotel

Cons:

Pequeno almoço excessivamente caro
Os funcionários pouco profissionais

2026-08-22 • via Nuitee
M
Michael • couple • us
10
Enjoyable experience, looking forward to doing it again someday.
Pros:

We had a good experience at the Sheraton, Hotel downtown Indianapolis. The room was excellent with a Gorgeous view of downtown. The staff were kind and friendly. The location is outstanding. We recommend the Sheraton downtown to anyone looking for a fun time centered in downtown Indianapolis.

Cons:

The parking garage was undergoing renovation. We had to use valet parking at a rate of $50 plus taxes and other fees a day.

2026-08-22 • via Nuitee
L
Lantheus Germany GmbH • extended_group • de
2
Cons:

Double payment for the accommodation and no reply received from the hotel.

2026-08-19 • via Nuitee
M
Monica • extended_group • us
3
trying to get into our room for the second time and the door battery died we were locked out for over 20 minutes never h
Pros:

location

Cons:

elevators

2026-08-19 • via Nuitee
M
Misty • family_with_children • us
10
Absolutely amazing!
Pros:

The breakfast and room was amazing. We also had amazing customer service. Sabrina Brooks is an amazing worker. She went above and beyond for us while we stayed.

Cons:

You have to use your keycard on the elevator and our room window was right outside the pool. I’m not sure if they could see us or not but it was weird lol. But overall an awesome experience!

2026-08-17 • via Nuitee
Y
Y7474LIheatherc • Family
10
West is the BEST : Club lounge
Pros:

The club lounge space was very nice & West was VERY kind, helpful, gracious. He went above & beyond to make our breakfast experience enjoyable.

2026-08-14 • via Tripadvisor
1
11archerc • Family
10
Excellent
Pros:

West was very hospitable and went above and beyond

2026-08-14 • via Tripadvisor
R
Robert • family_with_children • us
10
2026-08-13 • via Nuitee