Sheraton Indianapolis City Centre Hotel

Hotels
•
Sheraton
7.9 (638 reviews)
31 West Ohio Street , Indianapolis , us
+1 317-635-2000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Bed bugs
High costs

Categories

Cleanliness
5.86
Came home with terrible case of bed bug bites.
Service
9.83
Exemplary level of service and attention to detail from Westley in the Lounge.
Location
9.87
Great location close to everything downtown!
Room Quality
6.82
Furniture showing its age, and a lot of complaints about the heating and cooling.
Amenities
9.35
Nice in-room coffee and bar open late.
Value for Money
6.81
Too expensive given the service inconsistencies and room conditions.
Food and Beverage
5.86
Charged for breakfast buffet that was advertised as included.
Overall Experience
8.83
Mixed experience; enjoyed the location and staff but faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:22

Property Description

City Views and Modern Comforts
The Sheraton Indianapolis City Centre Hotel offers stunning city views and modern comforts to make your stay unforgettable. Enjoy free WiFi in public areas and relax in well-appointed guest rooms with a 42-inch flat-screen TV, refrigerator, and large work desk. Upgrade to a room with a view and club level access for an added touch of luxury.

Convenient Amenities
Stay active in the 24-hour fitness centre, take care of business in the round-the-clock business centre, and unwind at the seasonal outdoor rooftop pool. Whether you're here for work or leisure, the hotel has everything you need for a comfortable stay.

Dining Options and Nearby Attractions
Indulge in delicious meals at Alexander's Bar and Grille or the Circle Cafe, both offering unique dining experiences. Explore nearby attractions such as the Indianapolis Motor Speedway, Hilbert Circle Theatre, and Lucas Oil Stadium. With Indianapolis International Airport just 16 km away, your travels are made easy.

Book your stay at Sheraton Indianapolis City Centre Hotel now for a memorable experience.

Important information:

Guests must be 21 years of age or older to reserve a room at this property.

Please note if booking more than 2 rooms, group policies apply. Group policies are subject to change and are strictly enforced by the property. Cancellation, deposit and payment policies are subject to change for group policies. Reservations may be canceled if group policies are not met.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Thu, Oct 1, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Location

Guest Reviews

7.9
Based on 638 reviews
Cleanliness: 5.86
Service: 9.83
Location: 9.87
Room Quality: 6.82
Amenities: 9.35
Value for Money: 6.81
Food and Beverage: 5.86
Overall Experience: 8.83
R
Raimundas • solo_traveller • lt
10
2026-08-29 • via Nuitee
S
Stefanee • couple • us
3
Will never stay again. Not worth the money.
Pros:

The security of using my room card in the elevator.

Cons:

None of the emails I received said the parking garage was closed and we had to pay an additional $55 for valet. The I don’t care attitude of the staff was unacceptable. I had a budget and that was not factored in. Asked about transition the city and the staff was clueless. For $400 a night I expected more.

2026-08-28 • via Nuitee
D
Denise • couple • us
5
They tried but we won’t be back
Pros:

Good beds & close to events

Cons:

All cars required vallet- over hour wait. Discovered garage a block around the corner, thank goodness!! People up late in adjacent room & we heard all their conversations clearly.

2026-08-24 • via Nuitee
M
Michael • couple • us
10
Enjoyable experience, looking forward to doing it again someday.
Pros:

We had a good experience at the Sheraton, Hotel downtown Indianapolis. The room was excellent with a Gorgeous view of downtown. The staff were kind and friendly. The location is outstanding. We recommend the Sheraton downtown to anyone looking for a fun time centered in downtown Indianapolis.

Cons:

The parking garage was undergoing renovation. We had to use valet parking at a rate of $50 plus taxes and other fees a day.

2026-08-22 • via Nuitee
F
Fernandes • extended_group • pt
7
Aceitável, para um Sheraton deixa a desejar
Pros:

Limpeza
Localização do hotel

Cons:

Pequeno almoço excessivamente caro
Os funcionários pouco profissionais

2026-08-22 • via Nuitee
L
Lantheus Germany GmbH • extended_group • de
2
Cons:

Double payment for the accommodation and no reply received from the hotel.

2026-08-19 • via Nuitee
M
Monica • extended_group • us
3
trying to get into our room for the second time and the door battery died we were locked out for over 20 minutes never h
Pros:

location

Cons:

elevators

2026-08-19 • via Nuitee
M
Misty • family_with_children • us
10
Absolutely amazing!
Pros:

The breakfast and room was amazing. We also had amazing customer service. Sabrina Brooks is an amazing worker. She went above and beyond for us while we stayed.

Cons:

You have to use your keycard on the elevator and our room window was right outside the pool. I’m not sure if they could see us or not but it was weird lol. But overall an awesome experience!

2026-08-17 • via Nuitee
Y
Y7474LIheatherc • Family
10
West is the BEST : Club lounge
Pros:

The club lounge space was very nice & West was VERY kind, helpful, gracious. He went above & beyond to make our breakfast experience enjoyable.

2026-08-14 • via Tripadvisor
1
11archerc • Family
10
Excellent
Pros:

West was very hospitable and went above and beyond

2026-08-14 • via Tripadvisor
R
Robert • family_with_children • us
10
2026-08-13 • via Nuitee
S
Sharon • couple • us
10
2026-08-09 • via Nuitee
J
Jessica • solo_traveller • us
10
2026-08-08 • via Nuitee
K
Karen • family_with_children • us
8
The hotel was nice but a little pricey
Pros:

It was clean and our family felt safe

Cons:

Expensive

2026-08-02 • via Nuitee
3
319evy • Couples • West Hollywood, California
6
Luxurious stay in the roach motel!
Pros:

Had a great first impression at this Sheraton that slowly started unraveling over the following week. We were the randomly selected guest on the day who got a free suite upgrade, so I immediately felt great, especially being put up on the 18th floor. The bed was comfortable, and the room kept us warm from below-freezing temperatures. Then the cockroaches started appearing. I squished multiple roaches over the course of a week. Again, we were up on the 18th floor, so they weren't just crawling in from the street to escape the cold. They've been living in these walls for a long time if they're that high up in significant numbers. Housekeeping hours were also confusing and inconsistent. They only came one of the days we kept the Do Not Disturb signs off, and didn't arrive until close to 5pm. I would probably think more negatively about this hotel if we didn't score that suite upgrade.

2026-07-24 • via Tripadvisor
P
Peggy Lynn Martin • solo_traveller • us
4
Pros:

It was downtown

Cons:

The parking was horrible..
The room was very dusty and surfaces were not clean..

2026-07-22 • via Nuitee
Y
Y5114KVemilyr • Friends getaway
2
Anyone want an extra $585? If not- this is not the place for you.
Pros:

Be prepared for an additional $585 per night because they’ll claim their vape sensors went off. If it happened to me- and I’ve never touched a vape in my life- I promise it will happen to you as well. Then you’ll spend all afternoon trying to get ahold of the manage who will claim her name is Turquiose- only to be told they can’t reverse the charges. Here’s to hoping my credit card will defend me.

2026-07-20 • via Tripadvisor
A
Angel • couple • us
6
Not nice enough for the price tag
Pros:

Proximity and it was quiet on my floor

Cons:

It wasn’t really clean and it needs to be updated especially around the pool

2026-07-20 • via Nuitee
V
Vanessa • extended_group • us
6
2026-07-20 • via Nuitee
J
Jessica • family_with_children • us
1
Would not stay here again hotel is very dated and old
Pros:

Food was good

Cons:

We had a sofa bed and they wouldn’t provide bedding said they were “all out”. The pool is very tiny and crowded at all times. Took an hour to get car out of valet.

2026-07-20 • via Nuitee