Hampton Inn Richmond-West Innsbrook

This place is filthy. Everything is dirty; the rooms, the lobby, the elevators, the exterior... We have been here three nights and still haven't head housekeeping empty our trash, refresh towels - we had to ask for new towels and set all the used ones in the hallway with our trash bags. Our room has crusty spots on the carpet that feel like a milkshake was spilled and never cleaned (at least I hope it was a milkshake). At breakfast, four employees were in the way of the line of customers and they sat there chatting and making breakfast while others waited; there was zero concern for guests. I stay at Hilton brand hotels on a regular basis for work and family trips. This is definitely the worst hotel I have stayed at in the past few decades.

Everything

Very clean... comfortable.

I liked the place. Very nice and clean and the breakfast bar was superb

One of the staff members black with dread locs were leaning in hallways . Made me very uncomfortable. I first seen her smoking something outside . Another staff member at the desk always on her phone. My bed sheets had not been changed

Check in was easy, friendly front desk staff. Pool option was great. Complimentary breakfast was substantial.

Location

Breakfast: no microwave, coffee not strong, not enough substantial food, unclean in the stairway ( dog vomit) housekeeping service crap! Been an honor member, this worst rest!

I stay at Hampton Inn's all over the East Coast and this is by far the worst experience ever. The hotel is very dated and short staffed. There was one person at the desk when I arrived. The one attendant also had her young child requiring periodic attention. I was never recognized as a Diamond member and had to ask for my waters. Also, they don't provide snacks for Diamond members. When we returned from a concert around 10pm there were 4 or 5 twenty to thirty years old males loitering in the lobby. As senior citizens this made us very uncomfortable.

The breakfast was great and the staff was very nice

Front desk staff was amazing, I needed early check in due to some complications with my travel and they were so friendly and made it happen.

Breakfast was great, room was fine, excellent value.

cost efficient, overall clean, quiet, friendly staff

This was our worst stay at any Hilton property in decades. Trouble began when we arrived at 8pm to check in for a multi-night stay.

There was a line of people in front of us and the clerk was visibly upset. She said even though everyone had reservations, no rooms were available because rooms were not clean. What? How can that be?

Apparently there was still a housekeeper there and after an hour of waiting (until 9pm) we were able to get a room. We had booked a king and this was two queens but we just wanted a room after a long trip. We carry our luggage up and neither door card worked on the door. The lone housekeeper was there and saw us struggling and tried to help. She tried her key and that failed as well. She said “yeah, we’ve been having issues with this lock”. How about getting someone to fix it?

The housekeeper then took us to another room on the floor she had just cleaned and went downstairs with my wife to tell the clerk we were in a new room and needed new keys.

Over our multi-night stay they didn’t have our room number right based on trying to sign onto WiFi and our final folio which listed a room on a different floor we were never on.

Housekeeping missed one of our scheduled cleaning days (they do it every other day but missed that).

This visit was a disaster and we will never stay there again. While eventually the manager compensated us it was a mess. We do not blame the clerk or the housekeeper we saw working all sorts of crazy hours. The hotel is apparently poorly managed and grossly understaffed.

Location in Williamsburg was very convenient. Easy access in/out of the property.