Hampton Inn Richmond-West Innsbrook

Hotels
•
Hampton Inn
9 (488 reviews)
10800 West Broad Sreet , Glen Allen , US
+1 804-747-7777

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Damaged room furniture

Categories

Cleanliness
7.95
Issues with hair in the shower, clogged drain, and overall poor maintenance noted in multiple reviews.
Service
9.99
Staff described as warm and friendly, quick response to issues reported by guests.
Location
9.96
Convenient for local jobs and access but raised concerns about safety in dark parking areas.
Room Quality
8.41
Various damages and cleanliness issues reported, including furniture condition and missing amenities.
Amenities
8.94
Breakfast was convenient, but limited options available for dietary restrictions.
Value for Money
8.4
Expectations for cleanliness and condition not met for the price paid.
Food and Beverage
8.95
Breakfast was adequate but had limited options.
Overall Experience
9.42
Guests enjoyed their stay despite some issues; highlights included friendly staff and good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:06

Property Description

Convenient Location
Situated just 20 minutes outside of downtown Richmond, Virginia, Hampton Inn Richmond West offers easy access to the city's attractions while providing a peaceful retreat away from the hustle and bustle.

Modern Amenities
Guests can enjoy the convenience of an outdoor pool, on-site gym, and in-room flat-screen TVs, ensuring a comfortable and entertaining stay. The rooms are equipped with a refrigerator, coffee maker, cable TV, and free Wi-Fi for added convenience.

Complimentary Services
Start your day right with a complimentary continental breakfast and take advantage of the hotel's business center, laundry facilities, bicycles for loan, and free parking, making your stay hassle-free and enjoyable.

Book your stay at Hampton Inn Richmond West for a relaxing and convenient experience in Glen Allen, Virginia.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORF

Location

Guest Reviews

9
Based on 488 reviews
Cleanliness: 7.95
Service: 9.99
Location: 9.96
Room Quality: 8.41
Amenities: 8.94
Value for Money: 8.4
Food and Beverage: 8.95
Overall Experience: 9.42
E
Elonda • couple • us
1
Pros:

Staff was very very rude

Cons:

Staff at the front desk was very very rude to me and my husband

2026-09-17 • via Nuitee
C
Cora • solo_traveller • us
10
2026-09-14 • via Nuitee
D
Donald • couple • us
9
2026-09-13 • via Nuitee
F
Frank • solo_traveller • us
10
It was a good stay and where it is located is convenient for dinner and gas!
Pros:

The room was clean,plenty of towels and the people were extremely nice and polite!The breakfast was excellent too!

2026-08-31 • via Nuitee
A
Abby • couple • us
9
We enjoyed our stay and it was a nice place to relax before a very important Dr appointment
Pros:

Clean and nice staff

Cons:

Nothing

2026-08-25 • via Nuitee
B
Barbara Z • couple • us
10
It was the perfect location for our visit !
Pros:

Closeness to Innsbrook Pavillion & a Great place to eat !

2026-08-14 • via Nuitee
D
Donald • family_with_children • us
8
Overall a great stay. The bed was ok but not that comfortable.
Pros:

Breakfast was unappealing

Cons:

Breakfast had Poor options. looked gross

2026-08-14 • via Nuitee
K
Krishnapillai • solo_traveller • us
8
2026-08-12 • via Nuitee
C
Crocker • couple • us
10
2026-08-06 • via Nuitee
A
Amy • solo_traveller • us
1
Cons:

Room was not ready at check in.
Key fob on room door was not working. For 2 hours we waited for them to fix it. Never happened. We left and got a full refund.
Another room was not offered.

2026-08-02 • via Nuitee
S
Spradlin • couple • us
10
2026-07-25 • via Nuitee
O
O6806ZQmelissam • Family • Puyallup, Washington
4
Filthy! Trust me and stay at a neighboring hotel...
Pros:

This place is filthy. Everything is dirty; the rooms, the lobby, the elevators, the exterior... We have been here three nights and still haven't head housekeeping empty our trash, refresh towels - we had to ask for new towels and set all the used ones in the hallway with our trash bags. Our room has crusty spots on the carpet that feel like a milkshake was spilled and never cleaned (at least I hope it was a milkshake). At breakfast, four employees were in the way of the line of customers and they sat there chatting and making breakfast while others waited; there was zero concern for guests. I stay at Hilton brand hotels on a regular basis for work and family trips. This is definitely the worst hotel I have stayed at in the past few decades.

2026-07-18 • via Tripadvisor
S
Silvia • family_with_children • us
8
2026-07-18 • via Nuitee
J
Jason • couple • us
10
2026-07-14 • via Nuitee
T
Troy • solo_traveller • us
10
Great
Pros:

Everything

Cons:

Everything was great

2026-07-10 • via Nuitee
G
Gupta • couple • us
3
2026-07-06 • via Nuitee
A
Anthony • solo_traveller • us
7
Pros:

Very clean... comfortable.

Cons:

They had a hard time activating the room key. Took a while and had customers waiting.

2026-07-06 • via Nuitee
D
David Lawrence • solo_traveller • us
9
Pros:

I liked the place. Very nice and clean and the breakfast bar was superb

Cons:

This is just a minor problem and may I say again it is a minor problem but the coffee machine in my room was missing some of the parts. I was in room 502 and I believe you need a new coffee maker. All in all it was a very pleasant experience except for the idiots throwing chairs in your swimming pool for our enjoyment. Sometimes you just can't go anywhere 🤔🤔

2026-07-06 • via Nuitee
U
U6900ONjaym • Couples
2
Worst hotel ever don’t go !
Pros:

One of the staff members black with dread locs were leaning in hallways . Made me very uncomfortable. I first seen her smoking something outside . Another staff member at the desk always on her phone. My bed sheets had not been changed

2026-06-27 • via Tripadvisor
V
Virginia • family_with_children • us
6
The stay was ok but could have been better.
Pros:

Check in was easy, friendly front desk staff. Pool option was great. Complimentary breakfast was substantial.

Cons:

The AC unit made strange noises all night which made it difficult to go to sleep and even woke us in the night. I meant to report to staff at check out but I forgot. Room 528 We planned to use the pool in the morning but it had to be shocked so it wasn't available.

2026-06-23 • via Nuitee