Hilton St. Louis Airport

Hotels
•
Hilton Hotels & Resorts
6.5 (263 reviews)
10330 Natural Bridge Road , Saint Louis , US
+1 314-426-5500

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Convenient location near airport with free shuttle
Pleasant, responsive staff and helpful maintenance
Strong on-site restaurant praised by multiple guests
Cons:
Cleanliness issues: dirty tub, dingy towels, unclean mirror, leaking sink
Room problems: AC failures/noisy units, inconsistent temperatures, outdated rooms, no fridge/microwave
Broken ice machines and unexpected $20/day parking fee; breakfast quality poor

Categories

Cleanliness
4
Multiple reviews call out cleanliness issues: dirty tub/shower, dingy towels, unclean mirror and a leaking sink — overall cleanliness rated poorly.
Service
9
Staff frequently described as pleasant; maintenance responded promptly and was helpful when contacted, indicating strong service despite unresolved issues.
Location
9.5
Very close to the airport with a free airport shuttle and convenient access — consistently praised for location.
Room Quality
4.5
Rooms described as outdated with major issues: noisy or non-working AC, inconsistent/unsafe water temperatures, confusing layout and missing in-room appliances.
Amenities
5
Mixed amenities: free shuttle and a strong on-site restaurant, but broken ice machines, no in-room refrigerator or microwave for some guests and other maintenance problems.
Value for Money
4.5
Guests reported unexpected $20/day parking and felt the property did not meet typical Hilton standards for the price paid, reducing perceived value.
Food and Beverage
9
On-site restaurant received very high praise (accommodating, great food); however breakfast quality (e.g., waffles) was criticized.
Overall Experience
6.5
Mixed overall: excellent location, friendly staff and a standout restaurant are offset by cleanliness, room condition, and amenities problems, yielding a middling experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Convenient Shuttle Services

Located in Saint Louis, Missouri, the Hilton St. Louis Airport offers free shuttle services from Lambert International Airport, ensuring a seamless arrival for all guests.

Modern Amenities

Each room at the hotel features an iPod docking station, cable TV, and coffee facilities, providing the perfect blend of comfort and convenience for a relaxing stay.

Dining and Entertainment

Guests can enjoy a variety of dining options at the World's Away Restaurant, serving New York deli specialties and American cuisine, while Constellations, the on-site cocktail bar, offers a perfect setting to unwind after a busy day.

Ready to experience comfort and convenience at the Hilton St. Louis Airport? Book your stay now and enjoy a memorable visit to Saint Louis!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: STL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.5
Based on 263 reviews
Cleanliness: 4
Service: 9
Location: 9.5
Room Quality: 4.5
Amenities: 5
Value for Money: 4.5
Food and Beverage: 9
Overall Experience: 6.5
M
Murray • couple • us
10
Pros:

Looked very nice upon entry and the people were pleasant.

Cons:

The breakfast was ehh. The waffles were not great would’ve been better if you have a waffle maker to have them fresh.

2026-10-27 • via Nuitee
A
Anna • family_with_children • us
8
2026-10-18 • via Nuitee
D
David • couple • de
10
Fantastic stay for the short time.
Pros:

Very close to the airport and great options.

Cons:

All ok.

2026-09-11 • via Nuitee
M
Mathew • couple • us
3
Stayed there a few times and this was the only subpar time
Pros:

Clean

Cons:

Ac did not work very well. Woke up to 77 degrees. Water was not very warm for showers

2026-09-07 • via Nuitee
L
Lourie • solo_traveller • us
8
Pros:

I like this hotel overall. Though, as a Hilton, for the price of a Hilton it could be modernized. Little things like USB outlets for charging mean a lot, as most people staying at a Hilton may not bring plugs with them. Things like that.

2026-08-26 • via Nuitee
R
rsvossrn • Business • King, North Carolina
6
Not for me
Pros:

I stayed there last week trying to catch a very early morning flight the next day. The lobby looks nice, don’t let that deceive you, this is a very old and dated hotel. The best thing I can say about it is they had a nice selection of pillows on the bed.
The room was extremely hot when I walked in. The thermostat was set on 50 unfortunately the temperature was nowhere near that. So I immediately called the front desk and asked to be switched. The lady that answered said she would have someone come from engineering to check the air conditioner. This did happen within 30 . The gentleman who checked it said that he fixed it and it should cool off soon. Unfortunately, throughout the entire night, the temperature only went down 1°. It was way too hot to sleep.
After looking into the tub shower combination, I decided not to take a shower because the tub looked disgusting.
I am a Hilton Honors member and I will definitely be choosing a different Hilton property from now on when in this area.

2026-08-25 • via Tripadvisor
L
Lanika • solo_traveller • us
2
Pros:

The location and it had free airport shuttle. Also, the maintenance guy was very nice.

Cons:

I was extremely disappointed with my stay. The room had no refrigerator or microwave, and both the ice machine on our floor and the floor below were out of order. The bathroom sink leaked constantly, leaving water everywhere, and the room was freezing. No matter how high I adjusted the thermostat, the system continued blowing cold air.

The shower was another issue—the water became dangerously hot, making it difficult to use safely. The towels were dingy and did not appear to be up to the cleanliness standards I would expect. To make matters worse, when I turned on the shower, a message appeared on the mirror, which made it very clear that the mirror had not been properly cleaned from the previous guest.

I was also surprised to be charged $20 per day for parking despite being a paying hotel guest.

Any one of these issues might have been understandable on its own, but having all of them during the same stay made the overall experience extremely disappointing. I chose Hilton because I expected a certain level of comfort, cleanliness, and quality, and unfortunately, this stay did not come close to meeting those expectations. This was 100% not the Hilton quality I expected or paid for.

2026-08-25 • via Nuitee
P
P2483EXsusanh • Solo travel
2
Don’t stay here
Pros:

Outdated room. Loudest air conditioner I have ever heard. Confusing layout

2026-08-19 • via Tripadvisor
C
CLBflorida • Friends getaway • Central Florida, Florida
10
Restaurant is the best!
Pros:

This review is for restaurant only...World's Away inside the Hilton St. Louis Airport. This are amazing. Accommodated large group, allowed individual bills, moved tables and chairs for group size, and food was phenomenal. Everyone enjoyed it. We ended up eating there several times during our stay.

2026-08-19 • via Tripadvisor
H
hpurcell2019 • Business
4
Not up to the standard of the Hilton name.
Pros:

I am a Hilton Diamond for life member. I stay at Hilton properties more than my own home. This property is a disappointment at best. You should give this a miss if you have a choice. It is old and in desperate need of a refresh or at least a good cleaning.

The room I booked was not available as they did not have staff to clean it. It is only for one night so I decided to let that go. Instead of a complimentary upgrade they put me in a lesser room that is not clean.

Furthermore the AC is struggling to cool the room. I alerted the front desk but they did not offer a fix.

2026-08-14 • via Tripadvisor
T
Trip47272171009 • Family • Illinois
2
Unreliable
Pros:

Awful. Does not pick up in timely fashion. Waited 40 minutes at airport & had to call Hilton and told couple minutes, it was another 10 minutes. Then driver made excuses. We were the first passengers waiting then made us step aside to bring on others first.

2026-08-01 • via Tripadvisor
4
410laureenw • Family
2
Unreliable Shuttle
Pros:

This review is based only on the poor shuttle experience.

Our flight was delayed due to weather so we ended up landing at 2:30 in the morning. Even though the shuttle is supposed to run every 30 minutes, we were concerned since flights don’t normally land that late and started calling the numbers on the parking flyer they gave us but there was no answer. They finally answered their phone around 4 and sent the shuttle for us, so we ended up standing outside the airport for about an hour and a half in the middle of the night.

After leaving us stranded and pretty much throwing our suitcase down the stairs of the shuttle bus, the driver had the nerve to request a tip.

2026-07-09 • via Tripadvisor
P
P1932MLtimg • Couples
10
Wonderful place to visit
Pros:

Had a wonderful time. Very clean rooms. Excellent, knowledgeable staff. No outside noise. Within walking distance to attractions and entertainment. Outstanding variety of eating places. Busses are close for the longer trips around. Would highly recommend to anyone traveling to Niagara Falls, Canada.

2026-07-07 • via Tripadvisor
O
Ottokar • extended_group • gb
7
2026-07-01 • via Nuitee
W
Walter • family_with_children • us
8
2026-07-01 • via Nuitee
6
661giak • Family
4
Don’t come here. Save your money
Pros:

To preface this awful review, my family only stays at Hilton’s
1. The rooms are so outdated
2. The rooms were filthy
3. No trash can ANYWHERE throughout the hotel, only outside
4. Toilets don’t flush
5. Shower doesn’t drain and the caulk had bugs coming out of it
6. The room was NOT cleaned once in our 4 day stay
7. Our door “ran out of battery” and had to bring someone at 10:30 at night to fix it.. twice
8. The pool was foggy and smelled like urine
9. No fridge, microwave, or trash cans in the rooms
10. Flies in the toilet and spider eggs in the stairwell
You’re only paying $200 a night for the fact that it’s across the street from the airport. If I were you go to the hotel next door it was built a year ago and is MUCH cleaner than this shack

2026-06-30 • via Tripadvisor
S
Shweta • couple • us
3
2026-06-29 • via Nuitee
R
Ross • solo_traveller • us
1
Terrible customer service
Cons:

I am deeply disappointed by both the Hilton St. Louis Airport staff and Hilton Corporate. After questioning a non-disclosed $20 parking fee, the front desk agent, Jasmine, unhelpfully directed me to my booking platform. While my husband and I were deciding how to proceed, a second agent, "Cat," took it upon herself to cancel our reservation without our consent.
I contacted Hilton Corporate immediately to resolve the issue. The corporate representative, Mario, called the front desk but chose to blindly accept Cat's fabricated story that I was being disruptive. Mario then informed me I was not welcome at the property based on this lie. Furthermore, Mario refused to log a formal complaint or honor my Hilton Honors status simply because the room was booked via a third party. To have a local agent cancel a room out of spite is bad enough, but to have a corporate representative refuse to document the incident is a complete failure of customer service.

2026-06-29 • via Nuitee
Z
Zachary • couple • us
9
2026-06-29 • via Nuitee
C
Colin • couple • au
5
The bed let down the experience unfortunately
Pros:

The facilities were good, staff attentive and food good

Cons:

The bed was like the Grabd Canyon, we got very little sleep because we constantly fell into the crater in the Center of the bed ☹️

2026-06-24 • via Nuitee