Hilton Parsippany

bar staff was very pleasant

I got the worst night's sleep because the air conditioning barely worked and I was hot all night. The air condtioning blew humid warm air and it never got cold. I tried to call down to the front desk, but the phone in the room did not work. The bedding was dirty (please see pictures). There looked like there was dried blood on the one comforter. You also have to pay $19.99 per day per car for parking.

Formal Demand for Full Refund and Compensation – Hilton Parsippany
To the General Manager and Hilton Guest Assistance,
I am writing to formally demand a full refund and appropriate compensation for the unacceptable conditions my family and I experienced during our recent stay at the Hilton Parsippany.
Our family weekend was completely ruined due to a major power outage that left our room without electricity for an extended period. We had no air conditioning, no lighting, no hot water, no ability to charge our phones, and could not shower. Because there was no electricity, all of the food we had brought with us spoiled and had to be thrown away, causing us additional financial loss.
Most concerning, I was traveling with my special-needs child. Leaving a vulnerable child in a room without air conditioning created a serious health and safety concern. Despite explaining our situation to your staff, our concerns were not treated with the urgency they deserved.
Although other guests were reportedly moved to different rooms, my family was not provided with a suitable replacement room. Instead, we were left in an unbearably hot room without air conditioning. The conditions became so extreme that we had no choice but to leave the hotel at approximately 11:00 p.m. with our family because it was impossible to remain in the room any longer. No paying guest should ever be forced to leave a hotel late at night because the hotel failed to provide a safe and habitable room.
The conduct of several staff members, including Manager Momo and Sabina, was unprofessional, dismissive, and unhelpful. I also requested a written letter confirming the power outage so I could provide it to the third-party company handling my claim, but this reasonable request was denied.
This experience fell far below the standards associated with the Hilton brand. My family lost an entire weekend, endured unnecessary stress, lost personal property due to spoiled food, and was forced to leave the hotel late at night because the room was uninhabitable.
I respectfully request:
A full refund of my stay.
Reimbursement for the food that spoiled because of the power outage.
Appropriate Hilton Honors points as compensation.
A written letter confirming the electrical outage and the hotel's inability to provide us with a suitable replacement room for my third-party claim.
A written response explaining how Hilton intends to resolve this matter.
If this matter is not resolved promptly and fairly, I will continue pursuing all available avenues, including consumer protection agencies, public reviews, and any other appropriate channels.
I hope Hilton will take responsibility for this unacceptable experience and provide the resolution my family deserves.
Sincerely,

Spacious smells great amazing staff Bella at front desk.

They didn’t allow me to check In

There was an issue with my reservation from 3rd party (WARNING DO NOT USE SUPER). Katherin flagged it immediately. She not only helped me handle it properly but followed up, she was so pleasant and kind and respectful. These qualities in hotel staff are rare to come across. There are few hotels in the area that clean, full amenities, and a place you want to stay at on your visit. Thank you Katherin!

Huge thank you to Ashley M. who helped me out over the phone while I was on the Acela down for my stay. She guided me through online check-in via the app, and also made sure my room's AC was turned on in advance of my arrival. Small things that made a big difference for me!

I stayed at the Hampton Inn but got coffee at the onsite Hilton Starbucks and was always greeted with very friendly and accommodating staff. In particular I saw Putu nearly all the time and he even gave me a delicious complimentary dessert.

The chef is kind and gave us some freshly baked cinnamon bun and my baby likes it.

The hotel was very nice I had gone to a chill theater convention and it was raining and one of the staff members got me to my car that was about 3 mins away his name is Michael Bellman he was so nice to help me

I spent the weekend at Chiller Theater and had a great stay. Michael the bellman was exceptionally attentive and went out of his way to assist us. Would definitely stay again!

1 hilton court Parsippany NJ 07054
The room was nice with acomfortable soft bed. However Saturday night, I tried to get something to eat at Ruth Chris and met the most rudest staff. I asked to be seated they said they were booked i said ok I understand, can I order something to take to my room...the fellow said,"you'll have to come back later for it"no explanation. I asked why I couldn't just wait for it and he looked at me like I had some nerve. I will never revisit. However on a good note Michael the Bellman was very, very helpful and kind. I give Michael A+++ he was wonderful. He helped me what a nice fellow.

Front Desk Ashley M was so helpful.
excellent communication, her ability to communicate and get things done very impressive.
Room was clean and updated.
Highly recommend Hilton Parsippany.

Michael was very friendly and helpful! Made my stay comfortable and had a great time at the chiller convention.

Came in for Chiller! Loved it! The Bellman Michael was the biggest help! Super grateful and Will definitely come again!

The best hotel and staff in northern NJ!