DoubleTree by Hilton Hotel Grand Rapids Airport

Hotels
•
Doubletree by Hilton
7.6 (282 reviews)
4747 28th Street South East , Grand Rapids , us
+1 616-957-0100

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Good breakfast
Cons:
Cleanliness issues
Room quality requires updates
Elevator was down

Categories

Cleanliness
6.73
Room was not as clean as expected and furniture is worn out.
Service
8.7
Staff were helpful and the service was praised.
Location
8.74
Conveniently located close to the airport.
Room Quality
6.69
Room was fine but the building needs some love and updates.
Amenities
6.72
Disappointed by the non-functional pool and outdated elevators.
Value for Money
7.18
Over $400 to spend two nights is high for the current amenities.
Food and Beverage
8.23
Nice breakfast buffet; overall food quality was good.
Overall Experience
7.8
The stay had its ups and downs, but overall satisfactory for airport access.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:26

Property Description

Convenient Location
Located just minutes from Gerald R. Ford International Airport and various local attractions, the DoubleTree by Hilton Hotel Grand Rapids Airport offers a prime location for travelers.

Comfortable Accommodations and Free Amenities
Guests can enjoy comfortable rooms and a range of complimentary amenities, such as airport shuttle service, breakfast at Ganders Restaurant, access to a modern fitness center, high-speed internet, and an indoor swimming pool.

Nearby Attractions
Explore nearby popular sites like Frederik Meijer Gardens, the DeVos Convention Center, John Ball Zoo, shopping centers, and restaurants, all within easy reach of the hotel.

Book your stay at the DoubleTree by Hilton Hotel Grand Rapids Airport for a convenient and enjoyable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.6
Based on 282 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 6.69
Amenities: 6.72
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 7.8
R
Rebecca • family_with_children • us
9
2026-07-22 • via Nuitee
R
Rod • solo_traveller • us
10
2026-07-18 • via Nuitee
S
Stephen • solo_traveller • us
2
Not your typical Doubletree
Pros:

The location was convenient and the bed was comfortable.

Cons:

This hotel does not represent what you would expect from a Doubletree. The room itself was very dated with shabby furniture. The bathroom stunk of horrible mold and/or settled in body odor. The shower and sinks did not drain, so showering resulted in standing in a foot of dirty water.

2026-07-18 • via Nuitee
L
Laurie • solo_traveller • us
8
2026-07-17 • via Nuitee
D
Dora • couple • us
8
Shuttle to airport, comfortable bed, good breakfast!
Pros:

The room was comfortable. Appreciate the airport shuttle, and delicious breakfast ( for an additional price) . Not Having a microwave or refrigerador is a negative- these days most hotels have Mini fridges & microwaves or that was missing.
The coffee in the lobby is an extra good perk.

Cons:

No fridge or microwave -

2026-07-16 • via Nuitee
S
Shaffer • couple • us
8
2026-07-15 • via Nuitee
J
Jane • solo_traveller • us
10
2026-07-08 • via Nuitee
T
Taray • couple • us
7
2026-07-05 • via Nuitee
J
JENNIFER • solo_traveller • us
8
Pros:

Very nice. a little dated

2026-06-30 • via Nuitee
M
Michael • solo_traveller • us
5
Convient but I wouldn’t for an extended time with no fridge
Pros:

How close it was to the airport

Cons:

The room didn’t have a refrigerator. Paid good money for this room to not have one. I have stayed in less favorable chains and they at least had a fridge.

2026-06-28 • via Nuitee
L
Latrice • family_with_children • us
8
Pros:

Pool

Cons:

NA

2026-06-27 • via Nuitee
S
sierra • family_with_children • us
7
Overall the stay was enjoyable.
Pros:

Restaurant connected to the hotel is fantastic. Pool was great as well. The beds were super comfortable as well. Overall was a great stay,

Cons:

Check in took a little longer then expected.

2026-06-25 • via Nuitee
A
Anna • solo_traveller • us
6
Cons:

The toilet was broken/constantly running and the shower drain didn't work, and the faucet would fully switch over. Besides the bathroom, everything was great

2026-06-22 • via Nuitee
I
Ivan • solo_traveller • us
2
Pros:

Not much to like for it being a double tree.

Cons:

Rooms were not ready even though I tried to check in at 7pm. Entire hotel in in desperate need or updates and repairs. It was a rainy day and there were leaks all over the place. Rooms had no microwave.

2026-06-19 • via Nuitee
C
Carien • family_with_children • us
7
2026-06-18 • via Nuitee
V
Vijayaraja • extended_group • us
6
Cons:

They didn’t have neither an extra comforter nor an extra towel. I can at understand not having an extra comforter, but we booked for three people and only received two bath towels in the room.

2026-06-18 • via Nuitee
K
Kelli • family_with_children • us
9
2026-06-17 • via Nuitee
A
Ashley • solo_traveller • us
8
2026-06-16 • via Nuitee
R
Rohini • family_with_children • us
4
it was pretty average to below average.
Pros:

Staff and the restaurant were very nice.

Cons:

The AC didn't work much in the night. It was extremely hot. The ceiling was leaking with a bucket at the bottom to collect water at the reception. The water didn't drain in the shower/tub as well and took about 30 min to fully drain every time one took a shower.

2026-06-15 • via Nuitee
A
AMANDA • solo_traveller • us
1
Pros:

Location Only

Cons:

The hotel is disgusting!! The bathtub doesn't drain. Dead bugs. Hair all over. Soooo much dirt and mold in the cooling system. And false advertising that the hot tub is open when in fact it is filled in.

2026-06-13 • via Nuitee