DoubleTree by Hilton Hotel Salt Lake City Airport

Hotels
•
Doubletree by Hilton
8 (483 reviews)
5151 Wiley Post Way , Salt Lake City , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Disappointing customer service
Room maintenance issues

Categories

Cleanliness
7.14
Some positive feedback about cleanliness, but issues were mentioned.
Service
8.61
Staff were exceptional and friendly, though some negative experiences noted.
Location
8.65
Great location for airport access mentioned multiple times.
Room Quality
7.6
Room comfort was appreciated, but there were multiple complaints about maintenance.
Amenities
8.13
Amenities were suitable for guest needs but could be improved.
Value for Money
8.09
Expectations of value aligned with proximity to airport.
Food and Beverage
7.64
Breakfast offerings mentioned as 'ok but not great'.
Overall Experience
8.11
Overall satisfaction reported despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:39

Property Description

Serene Lakeside Retreat

Convenient Amenities: DoubleTree by Hilton Hotel Salt Lake City Airport offers free airport shuttle services and 2 dining facilities on-site for a hassle-free stay.

Recreational Activities: Guests can unwind by the fire pit near the pool, stroll along the lakeside jogging path, or enjoy a game at the sports court, ensuring a fun-filled experience.

Luxurious Comfort: Retreat to a well-appointed guestroom with a 37-inch TV, plush bedding with down comforters, and Peter Thomas Roth bath products for the ultimate relaxation.

Book your lakeside getaway now at DoubleTree by Hilton Hotel Salt Lake City Airport for a memorable stay!

Important information:

Please note that the minimum check-in age at this property is 21 years of age.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 483 reviews
Cleanliness: 7.14
Service: 8.61
Location: 8.65
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.11
R
Richard • solo_traveller • us
10
2026-05-20 • via Nuitee
K
Kenneth • couple • us
10
2026-05-12 • via Nuitee
J
John • couple • us
9
Very friendly and helpful staff at this hotel conveniently located near the airport made our stay enjoyable and easy.
Pros:

Well staffed to handle what seemed like continuous flow of check ins quickly and efficiently. Very knowledgeable and informative staff from front desk to Club Bar server. The service food and drinks at the Club Bar were excellent and reasonably priced!

Cons:

The room seemed a little dated - room temp was difficult to manage. Bed kind rather soft.

2026-05-10 • via Nuitee
S
Shelley • couple • za
6
Close to Airport, Good for an overnight
Pros:

Has a hotel shuttle, Restuarants available in the hotel.

Cons:

The upgraded room was not great, advertised on the lake but really looking into the I-15 Freeway

2026-05-08 • via Nuitee
P
Pam • couple • us
8
I would definitely stay here again
Pros:

The property was nice and located in a great area, hotel staff was extremely friendly

Cons:

I really don’t have any complaints

2026-04-22 • via Nuitee
A
Andrea • couple • us
9
Clean and ambiance was beautiful
Pros:

Ambiance, bathroom lay out

Cons:

NA

2026-04-21 • via Nuitee
G
Greene • solo_traveller • us
1
Terrible customer service/unfair accommodations/inconsiderate
Pros:

The only thing I thought was positive is one of the staff members agreed with me that the situation they put me in was not right. He personally tried to make his managers decision better but other than that there wasn’t anything positive about my experience.

Cons:

After waiting for the shuttle for 30 minutes, I called and was told they would send the shuttle but once I arrived they would send me to a sister hotel( Hampton inn-west side). I was traveling alone and it was 12:30am. Even though I had a confirmation number and confirmation of my shuttle none of these things happened. I repeatedly told them I was uncomfortable with the price rate change of the hotels and I was uncomfortable with the location they were sending me to at 12:30am. It really took me getting upset for them to put some additional effort into looking for another place. Although they didn’t find anything. By the time I got to the hotel I passed out but this was a completely unpleasant experience and unprofessional on them. They could have contacted me anytime throughout the day to let me know so that I could find a stay on my own. Shame on the manager for expecting woman to travel to another part of the city on her own at this time of the night and shame on the manager for making his employee act like the bad guy. In addition? The fact that they made me go travel to the hotel to get voucher to then bring to the Hampton was unreal. They should have electronically sent it to the Hampton and sent me straight to the Hampton so I didn’t have to arrive even later.

2026-04-18 • via Nuitee
S
SHIGENORI • solo_traveller • jp
7
2026-04-15 • via Nuitee
E
Enriquez • solo_traveller • us
7
Pros:

La Vista al laguito

Cons:

En tres dias no camviaron tuallas

2026-04-14 • via Nuitee
I
Ihor • couple • us
10
2026-04-08 • via Nuitee
M
Marysol • solo_traveller • us
7
This is my third stay there and I will continue coming back because it is close to airport.
Pros:

I like staying here because it has good amenities. A good restaurant and it’s a clean hotel.

Cons:

Nothing. The restroom floor was a little concerning but it don’t affect my overall stay.

2026-03-30 • via Nuitee
M
McCallister • family_with_children • us
4
2026-03-23 • via Nuitee
R
Ron • couple • us
8
2026-03-16 • via Nuitee
H
Hall • couple • us
10
2026-03-16 • via Nuitee
T
Tyler • solo_traveller • us
1
Uncomfortable
Cons:

Very noisy floors. Broken tile / loose tile in room. Big gap under door letting light in

2026-03-12 • via Nuitee
H
Higgs • couple • us
10
Pros:

It was nice

Cons:

Clean room

2026-03-02 • via Nuitee
J
Jose • couple • us
10
2026-02-22 • via Nuitee
J
Jordan • couple • us
7
Loved it
Pros:

Great stay!

Cons:

Great stay!

2026-01-19 • via Nuitee
D
David • couple • us
10
2026-01-19 • via Nuitee
N
Nathan • family_with_children • us
3
Pros:

The restaurant in the hotel is convenient.

Cons:

The a/c was broken. Room was 80 degrees. Reached out to the facility and received no help at all. This hotel definitely wouldn't meet the Hilton standards.

2026-01-19 • via Nuitee