Doubletree by Hilton Hotel Williamsburg

We booked because this hotel had a indoor and outdoor pool. The day before when we were past our day to cancel received a message the pool was closed but could use a nearby hotel pool. Called the hotel and messaged them to cancel so could book hotel with pool but they would not allow without the 199 fee. When got to hotel was told that couldn’t even use the nearby hotel pool. There were cracks in the bathroom sink and found a bug in the iron when was using (brought iron to housekeeping to see and they gave us a new one). There was also a musty smell in the room and they had dehumidifiers in the hall.
On a good note the breakfast was very good and also the bar food was very good.

The pools were closed which I didn't find out about until a couple of days prior to our stay. The hotel sent an email to inform the pools were closed and that they had partnered with Courtyard for those who wanted pool access. Upon checking in was informed that using the Courtyard was no longer the case. The room/bathroom wasn't very clean to include dust and hair.. The water in the tub dripped and was slightly clogged. The sink in the bathroom was clogged.

The pool was closed due to glass being broken I wish I would’ve known this ahead of time.

The room wasn’t properly cleaned. The bathroom had hairs on the floor and toilet. Seems like housekeeping just does a quick wipe instead of actually cleaning. Bathroom doesn’t have an exhaust so it gets humid when you’re taking a shower.
Shower curtains are short so water gets out onto the floor. Room was dusty and AC was leaking water everywhere onto the floor in front. I don’t understand how they missed that. They changed us to a different room but that wasn’t properly cleaned either. Also don’t understand why they gave us a connecting room and were told they weren’t any non connecting available even though the property didn’t look that busy. Weren’t able to relax or sleep due to hearing other people next door from the connecting doors. Pool was also not available.

Nothing except I wish breakfast was included in the visit.

The pools were closed but they did offer a shuttle to another hotel pool. I thought the room price was a little high considering the pool being closed and the time of year. I also did not like the fact you have to pay $12 for parking it didn't make sense. There is plenty of parking and there would be nowhere else to park. That was also not listed before booking.

Pool closed at last minute, only notified day before arrival. Indoor pool was main reason we picked this location.
Only one person at check in station, rooms got mixed up. More help needed at front desk

No pool due to mechanical issues, offered nothing for it being closed could have at least gave free parking.

The POOL did not work. They did not give us a heads up about it. We were able to go to the sister hotel. The chlorine was so strong it burned our eyes. It was a big inconvenience. The bed was very uncomfortable.

breakfast under expectation.

The breakfast experience is just like cheating. I booked two rooms for 4 adults, but only allowed 2 people to have breakfast, and charging another two people more than $40 extra! Plus, when I did booked, nowhere was showing parking not free, but when I checked in, I had to pay $12. Put all costs together, the price here is much more expensive than same level hotels! Extremely bad experience!

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The amenities that made me choose/pay for this resort we're out of unavailable/order; inconvenient other options (go to another hotel). Received an email from Doubletree, being a Hilton member after I reserved the stay, for an upgrade option then being told on arrival I wasn't able to get the upgrade because I booked the stay from 3rd party site; booking.com. The breakfast was unfavorable and caused several people in my group gastrointestinal issues delaying the time we were able to go out for the day.

If you are staying less than 4 nights, you have to ask daily to clean room and change towels.