Hilton Albany

Hotels
•
Hilton Hotels & Resorts
6.6 (701 reviews)
40 Lodge Street , Albany , US
+1 518-462-6611

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good central downtown location
Comfortable beds and generally clean rooms
Helpful, friendly staff (notably Kyle and Tori)
Pleasant lobby/atmosphere
Breakfast food quality was good and varied
Cons:
Slow/disorganized breakfast service; coffee often unavailable
Unreliable shuttle and slow elevators
Parking charged; garage felt unpleasant/unsafe
Room issues: AC/heating problems, smoking in adjacent room, isolated hygiene problems (urine/hairs)
No in-room microwave; inconsistent bar service

Categories

Cleanliness
5.5
Mixed: multiple guests noted clean, comfortable rooms, but there were serious hygiene issues for at least one stay (dried urine, hairs) and a smoking incident affecting corridors.
Service
7.8
Generally strong staff performance (specific praise for Kyle the bartender and Tori in breakfast/hospitality) but inconsistent: slow/disorganized breakfast service, occasional inattentive bar staff and shuttle communication problems.
Location
7.2
Convenient downtown location praised by many guests and good for nearby venues, though some mentioned safety concerns around the immediate area and an unpleasant parking garage.
Room Quality
6
Rooms described as comfortable with good beds, but issues reported include AC/heating problems (very cold), smoking odor from neighboring room, and isolated maintenance/cleanliness problems.
Amenities
5.8
Amenities are uneven: shuttle and elevators had reliability issues, no in-room microwave was noted as a drawback, parking is available but charged and the garage felt unsafe to some guests.
Value for Money
5.5
Perceived as overpriced by some guests (comments about rate competition/price gouging for events), with extra charges (parking) impacting perceived value.
Food and Beverage
6.4
Food quality itself was often described as good and varied, but breakfast service was frequently criticized as slow/disorganized and coffee/refreshments ran out at times; bar service had mixed reports.
Overall Experience
8.6
Overall stays were positive for many due to location, comfortable rooms and standout staff service, though recurring operational issues (breakfast, shuttle, some cleanliness lapses) tempered experiences for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Convenient City-Centre Location
Located in the heart of Albany, just a short walk from the Capitol Building, the Hilton Albany offers a prime location for both leisure and business travelers.

Luxurious Amenities
Indulge in the hotel's indoor pool, on-site restaurant, and free Wi-Fi. Each room is equipped with modern comforts like a flat-screen TV, work desk, and coffee maker. Upgrade to a room with a sofa bed for extra comfort.

Dining Options
Savor delicious American cuisine at Kelsey’s Restaurant for lunch and dinner, or head to Wester’s Corner for a satisfying breakfast to start your day right.

Ready to experience comfort and convenience in Albany? Book your stay at the Hilton Albany now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Location

Guest Reviews

6.6
Based on 701 reviews
Cleanliness: 5.5
Service: 7.8
Location: 7.2
Room Quality: 6
Amenities: 5.8
Value for Money: 5.5
Food and Beverage: 6.4
Overall Experience: 8.6
B
Beverley • couple • gb
8
Good location and comfortable hotel
Pros:

Room was clean and comfortable and as expected for this chain of hotels. Convenient parking next to hotel - irritating that guests are charged!

Cons:

Breakfast service was painful! Slow and disorganised! Never did get served coffee - we got it ourselves!
The breakfast food was good and varied

2026-10-23 • via Nuitee
E
Evangeline • couple • us
6
2026-10-18 • via Nuitee
S
Solomon • solo_traveller • us
10
friendly, nice
Cons:

Snacks available could have been healthier, specifically, free of polyunsaturated fatty acids (cottonseed oil, canola oil, sunflower oil, all the oils deprecated by Dr. Kate Shanahan) and that do contain healthy oils - e.g., olive oil.

2026-10-18 • via Nuitee
E
Evangeline • couple • us
7
Avg
Pros:

Pillows and bed

Cons:

Room 1400 ac was not working properly.
2 carafes of coffee were empty by 7:30am, there were eventually filled, but how does it run out?

2026-10-18 • via Nuitee
U
Una • solo_traveller • rs
8
2026-10-17 • via Nuitee
C
Christine • couple • us
9
Pros:

It's a lovely hotel. The lobby was full of flowers as soon as you walk in ...it's a very nice vibe
Rooms were comfortable and clean.

Cons:

The parking situation... Walking into that parking garage at night. ..... Not my favorite.

2026-10-16 • via Nuitee
C
Colleen • couple • au
7
Pros:

There were 2 staff in particular who went above and beyond...one was Kyle the bartender and the other was Tori in hospitality in the breakfast area. They were excellent 👏

Cons:

Difficulty with the shuttle bus - we were told one thing to secure the bus but when it came time to use it, it was not available...this happened more than once.

There was a guest in the opposite room who had been smoking 🚬 inside, despite a no smoking room.

It affected the whole walk way and the lady allocated to clean the room...which was sad to see.

It was addressed immediately by hotel management which was great, but I would recommend a zero tolerance policy for those who breach the conditions of stay.

Hope thats helpful.

2026-10-15 • via Nuitee
N
Nadeem • couple • ca
8
2026-10-14 • via Nuitee
W
White • solo_traveller • us
8
2026-10-08 • via Nuitee
F
Florence • couple • us
2
2026-10-08 • via Nuitee
W
White • solo_traveller • us
8
2026-10-08 • via Nuitee
K
Kiara • solo_traveller • us
10
Very comfortable, food and hospitality was great
Pros:

Cleaniness

Cons:

No complains

2026-09-17 • via Nuitee
B
BNkrumah • extended_group • gh
8
I loved my stay
Pros:

The location is great. Right at the heart of downtown and close to most iconic places.

Cons:

Breakfast was great. Special thanks to Tori for her kindness.

2026-09-16 • via Nuitee
D
Daniel • couple • us
10
The room and the view were wonderful
2026-09-10 • via Nuitee
M
martinez • extended_group • us
9
Pros:

It was great

Cons:

Breakfast not included for all guest

2026-09-09 • via Nuitee
D
De Castro • family_with_children • us
9
2026-09-06 • via Nuitee
F
Faye • extended_group • us
3
Pros:

A comfortable bed to sleep in.

Cons:

No independent heat and air. The place was beyond freezing. Unsafe location with people standing in the middle of the road trying to stop your car and folks walking straight up to your car asking for money. The rate reflected all hotels in the area agree to price gouging law students required to be in the area for the bar exam. And if that wasn't enough, food after breakfast was poor quality.

2026-09-03 • via Nuitee
M
Monegro Lopez • couple • us
8
2026-09-03 • via Nuitee
A
Alex • solo_traveller • gb
6
2026-08-31 • via Nuitee
J
Jennifer • couple • us
6
Unfortunately it didn’t live up to our expectations and were unsure if we’d stay there again when we’re in town for fami
Pros:

The front desk workers were very friendly.

Cons:

Our toilet had dried urine all over it between the tank and seat. There were multiple hairs on the seat as well. Our bed was covered in small very short dark curly hairs too. There were not any executive perks offered for Saturday either.

2026-08-31 • via Nuitee