Hilton Albany

Hotels
•
Hilton Hotels & Resorts
7 (774 reviews)
40 Lodge Street , Albany , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Cons:
Cleanliness issues
Outdated amenities

Categories

Cleanliness
5.33
Several reviews indicated cleanliness issues, including dirty rooms and stained carpets.
Service
7.3
Service was generally decent though some guests noted unfriendly staff.
Location
8.84
The hotel was well-located near key venues and attractions.
Room Quality
6.29
Issues with room assignment and maintenance reported, though rooms were described as spacious.
Amenities
6.32
Amenities were noted as lacking, with outdated features and broken items.
Value for Money
7.28
While there were issues, the location provided some value for the price.
Food and Beverage
7.33
Breakfast was highlighted positively, though some amenities were lacking.
Overall Experience
7.3
Overall experience mixed; some guests had enjoyable stays despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:07

Property Description

Convenient City-Centre Location
Located in the heart of Albany, just a short walk from the Capitol Building, the Hilton Albany offers a prime location for both leisure and business travelers.

Luxurious Amenities
Indulge in the hotel's indoor pool, on-site restaurant, and free Wi-Fi. Each room is equipped with modern comforts like a flat-screen TV, work desk, and coffee maker. Upgrade to a room with a sofa bed for extra comfort.

Dining Options
Savor delicious American cuisine at Kelsey’s Restaurant for lunch and dinner, or head to Wester’s Corner for a satisfying breakfast to start your day right.

Ready to experience comfort and convenience in Albany? Book your stay at the Hilton Albany now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is needed) and costs USD 20 per day.

Location

Guest Reviews

7
Based on 774 reviews
Cleanliness: 5.33
Service: 7.3
Location: 8.84
Room Quality: 6.29
Amenities: 6.32
Value for Money: 7.28
Food and Beverage: 7.33
Overall Experience: 7.3
I
Iman • solo_traveller • us
7
2026-05-22 • via Nuitee
T
Trent • solo_traveller • ag
8
Pros:

The room was nice enough and spacious, wireless charger and work desk area.

Cons:

However it wasn't cleaned properly.

2026-05-21 • via Nuitee
J
Justyn • couple • tt
4
A good places to stay but I expected more from Hilton
Pros:

The location was fantastic, and the staff were so friendly! I felt like I could’ve easily explored more if I had had more time, without having to drive.

Cons:

I’ve noticed a loose ventilation panel near my window in my room. Also, it seems like there aren’t any trash bags in any of the trash cans in my room, and it’s the same in the bathroom. The door won’t close completely, and if you try to close it, it might get stuck, which could be a bit of a problem. Plus, there’s only a quarter of a facial tissue in the bathroom.

2026-05-19 • via Nuitee
T
Timothy • couple • us
1
2026-05-17 • via Nuitee
J
Jennifer • solo_traveller • us
8
not fancy
Pros:

single room

Cons:

...ugggg, long feedback form
bed...just not comfortable...body wells, time to change the mattress
pillows weighed a ton
tv was unnavigable
bathroom was small & door banged into shower rod & door stop
felt more like a motel than a hotel

2026-05-11 • via Nuitee
K
Kelvin • couple • gb
1
Absolutely awful stay
Pros:

Good location that’s about it !

Cons:

I’ve stayed in many Hilton hotels all over the world, the Hilton Albany is the worst one ever ! No evening restaurants open, just bar snacks, the food was rubbish and the staff….. well what can I say without being rude !! Just awful sones it up !
Our room had no heating or hot water, it was 8*C outside, called front desk to make a complaint, they said they would send an engineer up to fix, no engineer turned up ! Again awful service. I complained at checkout but the girl on the front desk wasn’t interested, she just said it’s an old building with plumbing problems! No offer of a reduction in the price for the stay ! Again absolutely terrible customer service! I hope booking.com strike this hotel off the list ! End of rant !! 😡

2026-05-11 • via Nuitee
P
Pierre • couple • us
3
Cons:

We were given a room with a door leading to another room. We heard everything in that other room and therefore did not sleep well. We were not told about this door and would NEVER have accepted this situation. Very disappointing, oversight in the booking process.

2026-05-09 • via Nuitee
D
Dominic • solo_traveller • us
8
2026-05-06 • via Nuitee
E
Eduardo • solo_traveller • br
7
Pros:

Localização

Cons:

Elevadores lotados

2026-05-04 • via Nuitee
E
Ernie • solo_traveller • it
7
2026-05-01 • via Nuitee
A
Annette • couple • us
1
Pros:

I had tried to cancel the stay but the hotel never responded. So I decided to use the room. I texted that I would arrive late. When I arrived I was told that there were no rooms and my room was occupied. Additionally, they refused a refund until I was persistent and adamant that the hotel wrongly failed to answer my texts and calls. Plus I had paid for the room and advised I would be late. I shouldn’t have to get aggressive to make the hotel do the right thing.will never return.

2026-04-24 • via Nuitee
H
Haihong • extended_group • us
1
The room was disgusting.
Pros:

It was convenient to get to where we needed to go.

Cons:

There was mouse running around in the room. Refrigerator was broken. Phone barely worked. Loud noise from generator or so from outside but from the building.

2026-04-23 • via Nuitee
R
Rachele • couple • us
7
Pleasant- except breakfast.
Pros:

Location, cleanliness, team members who worked at check in/out

Cons:

Breakfast- free full breakfast meals do not include a beverage- waitress was not good- charged breakfast (beverages) to room after being paid cash at the table.

2026-04-17 • via Nuitee
K
Katie • family_with_children • us
5
2026-04-15 • via Nuitee
A
Amy • couple • us
8
Great location. Friendly staff.
Pros:

Nice. Excellent location.

Cons:

Pool could have been warmer.

2026-04-14 • via Nuitee
S
Sakeenah • solo_traveller • us
9
Pros:

Easy check in, great customer service

Cons:

Couldn’t figure out the heating system. Would be nice if there was a microwave in the rooms.

2026-04-13 • via Nuitee
E
Elza • solo_traveller • us
5
2026-04-12 • via Nuitee
W
White • family_with_children • us
10
2026-04-06 • via Nuitee
S
SarahLou_1981 • extended_group • gb
5
Pros:

Convenient and pleasant staff.

Cons:

Room was not very clean, particularly the floor and the bathroom not all the lights were working

2026-04-03 • via Nuitee
K
Kubashni • couple • za
10
2026-04-02 • via Nuitee