Wyndham Independence

Hotels
•
Doubletree by Hilton
6.2 (1194 reviews)
6200 Quarry Lane , Independence , us
+12162704701

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Location
Good staff
Cons:
Cleanliness issues
Poor room quality
Lack of amenities

Categories

Cleanliness
3.7
Multiple reviews mentioned dirty carpets, mold in bathrooms, and unclean pool.
Service
8.2
Staff was noted to be good but failed to meet specific requests and needs.
Location
9.2
Location received positive remarks from several guests.
Room Quality
4.7
Multiple complaints about dirty mattresses, lack of linens, and unacceptable room conditions.
Amenities
6.2
Various amenities were lacking, especially regarding fitness and dining services.
Value for Money
5.7
Guests felt the costs did not meet the service and quality provided.
Food and Beverage
5.2
Issues with not receiving silverware and unclear dining options.
Overall Experience
6.7
Overall sentiment was quite negative due to numerous issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 14:26

Property Description

Convenient Location
Located at the junction of motorways I-77 and I-480, the Doubletree Hotel Cleveland South offers easy access to the airport and city center. Explore nearby attractions like the Rock and Roll Hall of Fame and Cleveland Botanical Gardens.

Free Amenities
Enjoy complimentary high-speed internet and make use of the 24-hour fitness center during your stay. Indulge in gourmet dining at Shula's 2, a top-rated steakhouse conveniently located on-site.

Comfort and Convenience
Experience the best of both worlds with the comfort of the suburbs and the excitement of downtown Cleveland. Book your stay now at the Doubletree Hotel Cleveland South for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that this property is nonsmoking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, May 29, 2026 until Mon, Aug 31, 2026
Swimming pool: Closed from Fri, May 29, 2026 until Mon, Aug 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.2
Based on 1194 reviews
Cleanliness: 3.7
Service: 8.2
Location: 9.2
Room Quality: 4.7
Amenities: 6.2
Value for Money: 5.7
Food and Beverage: 5.2
Overall Experience: 6.7
B
Brianna • family_with_children • us
4
Disappointing
Pros:

The staff the property is in a state it needs work

Cons:

I seen a lot of thing that are visible like caution tape. Property needs work pool was unavailable

2026-07-04 • via Nuitee
B
Bufford • solo_traveller • us
1
2026-07-03 • via Nuitee
D
Donna • couple • us
7
2026-07-03 • via Nuitee
F
Francisco • solo_traveller • us
8
2026-07-03 • via Nuitee
J
James • couple • us
6
Nice staff, but the management is asleep at the wheel.
Pros:

The staff was very outgoing and helpful. Especially the evening staff on the day I checked in (July 1, 2026) All the housekeeping staff was wonferful also. Some other guests complained to me about one particular woman on the front desk in the mornings.

Cons:

MIS-MANAGEMENT!
I realize that they are taking over a new hotel, but honestly... this is THE moment for intense and good management attention, and sadly it was not evident at all.

1. I checked in, and was given a dirty room. The front desk fixed it, but it should never happen.
2. The restaurant is listed as open till 10am for breakfast, but actually closed at 9am, leaving me and other guests puzzled.
3. The hotel has not established the minimum standards for guest behaviour. IE: Guests walking through the lobby and hallways barefoot, shirtless, wearing only wet swimming suits. Other guests walking through the lobby without shirts in order to go outside to smoke.

These type of "growing pains" are totally shocking for a company with the reputation of Wyndham.

2026-07-03 • via Nuitee
R
Raven • family_with_children • us
3
Cons:

Dirty tub , spots and stains on the floor and curtains.
Trash under the beds , dirty fridge. Shower water was like warm. And the knob was backwards.
Staff was unfriendly . Still haven’t received my deposit back from the hold and it’s day 5.

2026-07-02 • via Nuitee
J
John • family_with_children • us
4
Very disappointed
Pros:

The staff was very friendly and accommodating

Cons:

The facilities were dirty and in poor condition. The rugs were not vacuumed, one elevator was broken, there were stains on the rugs, and tin the hallways random holes in the wall. In the room the TV did not work. Several outlets were hard to reach or inaccessible from the main bed to plug anything in. Parking lot has some big pot holes.

2026-07-02 • via Nuitee
V
Vicky • family_with_children • us
7
Cons:

Full size beds not queen

2026-07-01 • via Nuitee
T
Teresa • solo_traveller • us
8
2026-07-01 • via Nuitee
C
Chantel • couple • us
8
It was peaceful bed was comfortable pool and jacuzzi was clean and not to crowded. The breakfast wasn’t just any kind of
Pros:

The pool hours and breakfast hours for the guest

Cons:

Not sure I think everything was coo

2026-06-28 • via Nuitee
C
Chantel • couple • us
8
2026-06-28 • via Nuitee
A
Amber • family_with_children • us
10
2026-06-26 • via Nuitee
M
Mrs. Milner • couple • us
1
Clean your hotel before bringing cistomers
Cons:

My room was dirty when we arrived. I was given another room which, caused me to be late for my event. The dirty linen stayed outside my door until the next day. 1 elevator was working and it was really dirty. I would like to receive informatoon on how to be reimbursed for my room expense.

2026-06-25 • via Nuitee
T
Twymon • solo_traveller • us
4
Could.have been better especially being wydham member.
Pros:

Location.. Pool for kids

Cons:

Needed to extend charged than another charge for another deposit 100.00 when I never left.nor did they send the first deposit back do t think that's right. Then since out only recieved 157.00 back from deposit of $200.00 don't understand manager got a very smart mouth and had to ask for.towels and soap bars that should already been in room if you gone be smart

2026-06-25 • via Nuitee
M
Michael • extended_group • us
2
Horrible
Cons:

No room service, leaky tub, stained carpets, dog food in the scratchy elevator, broken ice machines, pool closed, scratchy old towels,

2026-06-19 • via Nuitee
M
Moyer-Hobson • solo_traveller • us
1
2026-06-16 • via Nuitee
S
Scott • solo_traveller • us
7
average stay overall due to very poor housekeeping .
Pros:

I liked the big parking lot selection, hotel was decent.

Cons:

Housekeeping crew i never saw them. Was there for 10 days and only had my room cleaned one time. The time they actually cleaned room and gave me towels was because I had to go to front desk several times and complain .was one of the worst housekeeping experiences I've experienced

2026-06-15 • via Nuitee
A
Amanda • solo_traveller • us
4
There was a bed, and I was able to get some rest.
Pros:

My experience with the staff was more neutral. I just needed a bed to sleep in so that I did not have to travel 3 hours round trip on almost no sleep.

The staff member did let me know the A/C was having an issue before I checked in. He seemed to handle the rude man that entered after me pretty well.

The room appeared to be clean. The soap in the bathroom was good quality.

Cons:

The staff member was away from the desk, but had a sign up. I had to wait nearly 20 minutes before I was assisted to check in.

I was a late check-in and had been up for nearly 24 hours, your staff member attempt to talk me out of staying.

If I had another place to stay, or had booked ahead I would have been more disappointed and would have left.

There was no shower curtain in the bathroom. The room door didn't want to close properly and took some time to get it to full close.

The room price was significantly high than I would typically pay for the condition and quality of the room.

2026-06-15 • via Nuitee
M
Matthew • extended_group • gb
10
2026-06-14 • via Nuitee
T
Thomas • couple • us
5
2026-06-12 • via Nuitee