Wyndham Independence

Hotels
•
Wyndham Hotels & Resorts
5.9 (1006 reviews)
6200 Quarry Lane , Independence , US
+1 216-447-1300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable bed
Friendly staff interactions
Convenient location close to restaurants
Affordable / good value
Cons:
Filthy rooms and strong unpleasant odors
Double-charging issues with third-party bookings; some guests turned away
Noisy nights/parties with unresponsive staff
Broken fixtures, ceiling leaks, and accessibility problems
Missing amenities (hair dryer, ironing board), limited towels/TP, sketchy elevator
Breakfast complaint (made a guest sick) and limited food service

Categories

Cleanliness
2.5
Multiple reviews report filthy bathrooms, strong urine/other smells, trash overflow in hallways, and guests avoiding floors/fittings — clearly poor cleanliness.
Service
7
Mixed reports: several mentions of pleasant/front-desk staff and friendly encounters, but also serious service failures (double-charging via third-party, canceled/turned-away guests, unhelpful response to late-night noise).
Location
9.8
Multiple guests noted convenience and proximity to restaurants; location is consistently described positively.
Room Quality
4.5
Rooms had positives (comfortable bed) but also many problems: broken toilet/shower fixtures, ceiling leak on a bed, noise, alarm incidents, and accessibility issues — below average.
Amenities
3.8
Guests reported missing/basic amenities (no hair dryer or ironing board), limited towels/TP, no room service, and a sketchy elevator — amenities are lacking.
Value for Money
9.5
Multiple reviewers called the hotel cheap, affordable, or a great value despite shortcomings — perceived as strong value for price.
Food and Beverage
3.5
Complaints include a guest saying the breakfast made them sick and generally limited/no room service; food/beverage experience is poor.
Overall Experience
6.6
Overall mixed-to-negative: friendly staff and good value balanced against serious cleanliness, noise, amenity, and service issues; experience is below neutral to slightly above the target when factoring positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Convenient Location
Located at the junction of motorways I-77 and I-480, the Doubletree Hotel Cleveland South offers easy access to the airport and city center. Explore nearby attractions like the Rock and Roll Hall of Fame and Cleveland Botanical Gardens.

Free Amenities
Enjoy complimentary high-speed internet and make use of the 24-hour fitness center during your stay. Indulge in gourmet dining at Shula's 2, a top-rated steakhouse conveniently located on-site.

Comfort and Convenience
Experience the best of both worlds with the comfort of the suburbs and the excitement of downtown Cleveland. Book your stay now at the Doubletree Hotel Cleveland South for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that this property is nonsmoking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

5.9
Based on 1006 reviews
Cleanliness: 2.5
Service: 7
Location: 9.8
Room Quality: 4.5
Amenities: 3.8
Value for Money: 9.5
Food and Beverage: 3.5
Overall Experience: 6.6
T
Tripp • couple • us
6
2026-10-30 • via Nuitee
S
Steven • couple • us
1
Filthy bathroom and stank like piss
Pros:

Bed was comfortable and smelled clean

Cons:

The bathroom was filthy to the point we put towels on the floor and didn’t touch anything. Seat was broken shower was nasty. Being in a wheelchair and getting between the dresser and wall was a joke. It was too late to change hotels or we would have. Nasty nasty

2026-10-29 • via Nuitee
D
Derrick • family_with_children • us
8
My stay was comfortable
2026-10-29 • via Nuitee
D
Dimitrios • couple • gr
8
2026-10-28 • via Nuitee
J
Joseph • solo_traveller • ca
3
Good hotel but beware if you book and prepay through Booking.com they may charge you again.
Pros:

Clean and well kept but it’s showing its age a bit as it has gone downmarket from previously being a Doubletree. Rooms were nice.

Cons:

Beware if you prebook or pay through a 3rd party travel site such as Booking.com the front desk will say that they cannot get the payments from the provider and double charge you for the room without even taking your card. (They will obtain the payment info from booking) Weeks later I’m still dealing with Booking to try to get the double charge refunded.

2026-10-27 • via Nuitee
M
Markisa • couple • us
1
2026-10-27 • via Nuitee
K
Kristen • solo_traveller • us
1
2026-10-27 • via Nuitee
F
Fernando • couple • us
1
2026-10-26 • via Nuitee
W
Walter • couple • us
10
2026-10-26 • via Nuitee
H
Hall • couple • us
8
Great value with some concessions.
Pros:

Great value.

Cons:

A few things in the room needed fixed.

2026-10-26 • via Nuitee
C
Carine • solo_traveller • mx
10
Ok
Pros:

Ok

Cons:

Ok

2026-10-26 • via Nuitee
M
Michael G • solo_traveller • us
1
Pros:

Staff

Cons:

I stayed in this hotel many many times when it was a Hillton. This hotel was embarrassing. Totally run down. I changed rooms once and could have done it twice. I am considering calling the town of independence and reporting this hotel on safety and sanitary conditions

2026-10-25 • via Nuitee
A
Andre • couple • us
1
The hotel was a 5 out of 10. The price was affordable. Management did not show enough concern about my room ceiling leak
Pros:

The ladies at the front desk were pleasant

Cons:

The ceiling in my room leaked water on to my bed. I was not offended a compensation from management.

2026-10-25 • via Nuitee
I
Ian • family_with_children • us
2
It was dirty
Cons:

Walls, floors everything was dirty and gross. The place smelled. Trash was over flowing from the trash can in hallways and outside.

2026-10-25 • via Nuitee
R
Ramsey • family_with_children • us
1
2026-10-24 • via Nuitee
T
TreZure • couple • us
1
2026-10-24 • via Nuitee
A
Atul • couple • us
10
2026-10-24 • via Nuitee
O
Obey • solo_traveller • us
4
Partying until 2am with no help from staff
Pros:

Some were nice, and some were not helpful

Cons:

There was a party in the room across from mine until 2 am. I called the front desk multiple times, but no one helped. Why did the hotel allow partying until that late? Especially when they have guests traveling for business

2026-10-23 • via Nuitee
D
danielle • family_with_children • us
1
Pros:

Not having lien

Cons:

Staffg

2026-10-23 • via Nuitee
S
Steve • family_with_children • us
1
Cons:

They canceled my reservation at check in saying they didn't let anyone who lived within 20 miles of the hotel stay..a policy as of a few months ago...NO MENTION OF THAT POLICY CHANGE ANYWHERE to be found ..was told by the manager.

2026-10-23 • via Nuitee