The Westin Harbour Castle, Toronto

Hotels
•
Westin
8.4 (2474 reviews)
1 Harbour Square , Toronto , ca

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Children allowed
Pets allowed

Facilities

Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Good breakfast options
Cons:
Cleanliness issues
Slow service

Categories

Cleanliness
7.73
Several mentions of cleanliness but also references to outdated conditions and maintenance issues.
Service
8.7
Some reviews praised the friendly staff, though there were complaints of poor responsiveness.
Location
9.24
Consistently highlighted as a strong point with great access to downtown and attractions.
Room Quality
8.19
Rooms generally considered comfortable with some issues related to outdated decor.
Amenities
8.22
Amenities like the swimming pool were appreciated but mentioned as needing attention.
Value for Money
7.68
Complaints about high costs relative to the experience, particularly regarding service and amenities.
Food and Beverage
8.73
Many positive mentions regarding breakfast and general food quality.
Overall Experience
8.7
Overall experience was positive but impacted by service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:49

Property Description

Luxurious Accommodation with Breathtaking Views
This 4-star hotel in Toronto offers well-appointed rooms with views of Lake Ontario and the city skyline. Guests can enjoy the indoor pool, tennis courts, and fitness center during their stay.

Exclusive Westin Heavenly Bed and Modern Comforts
Each room at the Westin Harbour Castle Toronto features the signature Westin Heavenly Bed for a comfortable night's sleep. The rooms are equipped with modern amenities to ensure a luxurious stay.

Convenient Location and Pet-Friendly Amenities
Situated near top attractions like Harbourfront Centre and Scotiabank Arena, this waterfront hotel is perfect for both business and leisure travelers. Plus, enjoy complimentary Wi-Fi and bring your furry friend along for the trip.

Experience luxury and convenience at the Westin Harbour Castle Toronto. Book your stay now for an unforgettable experience.

Important information:

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note the credit card used for booking must be presented at time of check-in. Please contact hotel to obtain 3rd party authorization form.

Please note that height restrictions may apply for cars in the car park. Please contact the property for further information.In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. No extra charges.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 55 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 2474 reviews
Cleanliness: 7.73
Service: 8.7
Location: 9.24
Room Quality: 8.19
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 8.73
Overall Experience: 8.7
I
Irene • solo_traveller • gb
10
Pros:

Great customer service through out

Cons:

Closet was not the best but it's a minor issue. The good outweighs any thing else

2026-05-30 • via Nuitee
C
Chasity • solo_traveller • ca
10
Pros:

Staff rooms location

Cons:

Prices for toronto hotels are too high

2026-05-29 • via Nuitee
A
Andohy • couple • ca
10
Had a great stay and would gladly come back
2026-05-29 • via Nuitee
R
Rajbeer • couple • ca
10
2026-05-28 • via Nuitee
J
Josee • extended_group • ca
9
2026-05-26 • via Nuitee
L
Lionel • couple • ie
8
Great location, nice hotel and great staff except for the check out.
Pros:

The location of the hotel is fantastic and so convenient, we loved that.
The staff was very nice and helpful especially at breakfast so overall a very enjoyable experience.

Cons:

Really disappointed for the check out experience: we were told to put the pin of the card on the keyboard but no amount was showing.
When we asked why we were told that the invoice would be sent by email and that was it, the employee at the desk was not interested in anything else.
After a few minutes waiting for the invoice, I went back and asked for a printed version to be sure it was correct and discovered that it wasn’t so I had to go back for a third time to have the item removed.
By then our Uber had arrived and we were delayed and charged extra for that.
I should have seen the invoice and been able to check it before paying it like in any other situation.
Very disappointing.

2026-05-25 • via Nuitee
P
Preye • family_with_children • ng
9
2026-05-24 • via Nuitee
M
mandy • solo_traveller • ca
2
2026-05-23 • via Nuitee
P
Paul • couple • ca
9
The staff was very helpful and friendly
2026-05-22 • via Nuitee
M
missy • couple • us
8
Pros:

Easy to get around, clean

2026-05-21 • via Nuitee
T
The Dawber's • solo_traveller • gb
8
Nice but noisy
Pros:

Location, room, view.

Cons:

Breakfast buffet not particularly great for a hotel of this standard.
Noisy open foyer, so bar and dining area subjected to this noise when busy. Needs some work to the acoustics to reduce noises bouncing around.

2026-05-21 • via Nuitee
J
Jeny Alejandra • solo_traveller • co
10
Pros:

Todo fue perfecto, la atención del personal, el desayuno, el bar, la ubicación… Volvería mil veces.

2026-05-20 • via Nuitee
A
Adham • extended_group • us
10
2026-05-19 • via Nuitee
S
Salimata • family_with_children • ca
8
Super
Pros:

L’espace pour les enfants et le petit déjeuner

Cons:

Le parking n’était pas inclus dans le prix

2026-05-18 • via Nuitee
K
Katrin • solo_traveller • de
4
Lieber ein anderes Hotel in Toronto wählen
Pros:

Der Blick aufs Wasser

Cons:

Das Ambiente, das Zimmer - alles

2026-05-18 • via Nuitee
K
Kayla • family_with_children • ca
10
Highly recommend, will stay again
Pros:

Easy access, staff is extremely helpful and polite.

2026-05-18 • via Nuitee
K
Khalid • solo_traveller • ae
10
2026-05-16 • via Nuitee
R
Robert • couple • ca
10
2026-05-12 • via Nuitee
A
Anosha • couple • ca
5
2026-05-11 • via Nuitee
D
Deanna • solo_traveller • ca
9
2026-05-11 • via Nuitee