The Westin Harbour Castle, Toronto

Hotels
Westin
8.4 (2604 reviews)
1 Harbour Square , Toronto , ca

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Good breakfast options
Cons:
Cleanliness issues
Slow service

Categories

Cleanliness
7.73
Several mentions of cleanliness but also references to outdated conditions and maintenance issues.
Service
8.7
Some reviews praised the friendly staff, though there were complaints of poor responsiveness.
Location
9.24
Consistently highlighted as a strong point with great access to downtown and attractions.
Room Quality
8.19
Rooms generally considered comfortable with some issues related to outdated decor.
Amenities
8.22
Amenities like the swimming pool were appreciated but mentioned as needing attention.
Value for Money
7.68
Complaints about high costs relative to the experience, particularly regarding service and amenities.
Food and Beverage
8.73
Many positive mentions regarding breakfast and general food quality.
Overall Experience
8.7
Overall experience was positive but impacted by service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:49

Property Description

Luxurious Accommodation with Breathtaking Views
This 4-star hotel in Toronto offers well-appointed rooms with views of Lake Ontario and the city skyline. Guests can enjoy the indoor pool, tennis courts, and fitness center during their stay.

Exclusive Westin Heavenly Bed and Modern Comforts
Each room at the Westin Harbour Castle Toronto features the signature Westin Heavenly Bed for a comfortable night's sleep. The rooms are equipped with modern amenities to ensure a luxurious stay.

Convenient Location and Pet-Friendly Amenities
Situated near top attractions like Harbourfront Centre and Scotiabank Arena, this waterfront hotel is perfect for both business and leisure travelers. Plus, enjoy complimentary Wi-Fi and bring your furry friend along for the trip.

Experience luxury and convenience at the Westin Harbour Castle Toronto. Book your stay now for an unforgettable experience.

Important information:

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note the credit card used for booking must be presented at time of check-in. Please contact hotel to obtain 3rd party authorization form.

Please note that height restrictions may apply for cars in the car park. Please contact the property for further information.In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. No extra charges.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 55 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 2604 reviews
Cleanliness: 7.73
Service: 8.7
Location: 9.24
Room Quality: 8.19
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 8.73
Overall Experience: 8.7
P
Peter family_with_children gb
10
2026-07-25 via Nuitee
D
Domenik couple de
8
Die Lage ist optimal um die Stadt zu erkunden.
2026-07-24 via Nuitee
H
Hawkins extended_group ca
7
2026-07-24 via Nuitee
J
Jessica extended_group pa
10
Execpcional
Pros:

Todo

Cons:

Nada

2026-07-24 via Nuitee
T
TANYA solo_traveller ca
7
Pros:

Room was nice and spacious. Great view and location.

Cons:

I stayed at the hotel for 10 days and, overall, had a pleasant stay. However, I was disappointed by a few aspects of the service.

There was no welcome amenity or complimentary treat or a welcome note in my room upon arrival, which would have been a thoughtful gesture for a longer stay. On one occasion when I ordered food at the bar in the lobby I wasn’t provided with cutlery or napkins, while I noticed other guests received them.

I also used the hotel’s laundry service. I was told that laundry dropped off by 9:00 a.m. would be returned by the end of the day, but it wasn’t delivered until the following day after I called to follow up.

I hope you’ll consider showing a little more appreciation to guests who stay for an extended period. Small gestures and consistent service can make a big difference and help make a long stay feel even more welcoming.

2026-07-23 via Nuitee
C
Cathrin couple de
3
Das Geld nicht annähernd wert!!!
Pros:

Die Lage

Cons:

Not worth it AT ALL!!! Biggest disappointment ever, we will never book any Westin Hotel again. Run down room (wallpaper pieces coming down the bathroom wall, bath/shower-tub rickety, dirty, partly blind windows, safe didn’t work, old furniture). The style of the whole hotel seems to be stuck in the 80th, very brownish and dark.
We’ve paid 950 Can ( $ 590 euro) per night for a lake view-room. From international comparison it wasn’t worth more than 250 Can $ per night - if even.
Only good point: friendly staff and well located.

Das Geld nicht wert! Riesengroße Enttäuschung. Wir werden nie wieder ein Westin Hotel buchen.
Abgewohntes Zimmer (Tapete im Bad kam teilweise runter, Flecken an der Decke, wackelige Dusch/Badwannen-Armatur, dreckige Fenster, Scheiben teilweise blind, Zimmersafe ging nicht, Möbel abgenutzt). Der Stil des gesamten Hotels scheint in den 80ern stehen geblieben zu sein, alles braun und dunkel. Sie haben pro Nacht 59O Euro für ein Doppelzimmer mit Wasserblick gezahlt. Im internationalen Vergleich hätten wir 200 Euro angebracht gefunden - wenn überhaupt.
Die guten Punkte: freundliches Personal, gute Lage.

2026-07-23 via Nuitee
L
Lorenzo solo_traveller it
9
2026-07-23 via Nuitee
K
Kayla couple ca
9
2026-07-23 via Nuitee
C
Caroline couple gb
8
Comfortable room in a well placed hotel with lovely waterside views; ideal for our needs.
Pros:

Good location almost on the waterfront with excellent access to ferries to the islands and to the boardwalks. Worth paying for a lake view.

2026-07-22 via Nuitee
J
Joselene Maria couple br
10
Perfeita
Pros:

Tudo

Cons:

Nada

2026-07-22 via Nuitee
V
Virginia family_with_children cl
7
Muy buena ubicación en Toronto
Pros:

Muy bien ubicado. Habitaciones amplias y cómodas

Cons:

Muy anticuado. Deberían renovar la Deco. Las personas del check in muy lentas, tuve problemas con las llaves luego de subir y bajar 3 veces logré que lo solucionaran

2026-07-22 via Nuitee
J
Jonathan family_with_children gb
10
Great hotel in a great location
Pros:

Location was excellent - right by ferry to the Islands, easy walking distance of CN Tower, Roger’s Centre, Aquarium and metro station. Nice room. Pleasant staff.

Cons:

N/a

2026-07-22 via Nuitee
N
Nizar couple ae
2
A combination of disappointment and joy
Pros:

Great location , great facilities

Cons:

The car Vallait Staff was very rude , while we were in the car he took the key and went a way thinking we didn’t pay our duties . We tried to complaint no one helped and no one cared

2026-07-21 via Nuitee
B
Best family_with_children ca
10
Great
Pros:

Location is amazing.

Cons:

Updating rooms

2026-07-20 via Nuitee
R
Robert couple pl
9
Cons:

I guess it’s not a hotel, but the country rules, but i can’t pay by tap which means for me that my virtual Revolut card wasn’t accepted and i instead use directly CAD I payed a lot of money for another spread USD->CAD

2026-07-20 via Nuitee
J
Julie family_with_children gb
9
Fun stay
Pros:

Excellent location, lovely views of the city and the ferries. Amazing swimming pool. Comfy beds. Helpful staff. Decent sized room. Valet service quick and friendly. Kids loved the basketball and tennis options.

Cons:

Only two minor points. Kids unable to use the pool one mornings as there was a back to back aqua aerobics classes. This would have been fine if we knew beforehand so we have planned our day differently. Lobby bar lacks an atmosphere could be more inviting.

2026-07-20 via Nuitee
G
George couple nl
9
2026-07-19 via Nuitee
H
Hansjoerg solo_traveller ch
9
2026-07-18 via Nuitee
W
Wael solo_traveller ca
9
2026-07-18 via Nuitee
P
paul couple de
8
Sehr schön
Pros:

Frühstück Frische Omelett spitze

Cons:

Keine Gutschrift bonvoy marriott

2026-07-18 via Nuitee