The Westin Harbour Castle, Toronto

Hotels
•
Westin
8.3 (2477 reviews)
1 Harbour Square , Toronto , CA
+1 416-869-1600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Waterfront/harbourfront location with lake views
Very helpful and friendly staff
Excellent breakfast / buffet selection
Clean and comfortable rooms
Convenient to Union Station and downtown attractions
Good on-site restaurant options
Cons:
Reservation/check-in errors reported by multiple guests
Hot tub and gym reported closed for some stays
High parking fee
Breakfast not included at some rates — guests expected it
Some rooms/beds too soft for certain guests
Occasional shortage of towels on arrival
Older carpet / moquette and some dated aspects
Isolated cleanliness issues (e.g., hair in bathroom) and shower problems

Categories

Cleanliness
8.2
Generally praised as clean (several guests explicitly noted top cleanliness), but isolated issues reported such as dark hair on the bathroom floor and comments about old carpet/moquette.
Service
8.9
Many reviews highlight extremely helpful, friendly staff who go above and beyond; however there are notable negatives around reservation/check-in mishandling that caused significant guest inconvenience.
Location
9.5
Consistently excellent — waterfront/harbourfront views, very close to Toronto central station and downtown attractions; repeatedly described as a top feature of the hotel.
Room Quality
8.1
Mixed room impressions: some guests loved large rooms and stunning lake views, others found rooms a bit small or the bed too soft; overall comfortable but not uniformly perfect.
Amenities
7.6
Good on-site facilities and restaurant choices cited, but some key amenities (hot tub and gym) were reported closed for some guests and parking fees are a common complaint.
Value for Money
6.3
Mixed signals: several guests felt the hotel was well worth the price, yet multiple complaints about high parking fees and expectations that breakfast should be included pulled this score down.
Food and Beverage
9.3
Breakfast and buffet repeatedly described as excellent/amazing with great selection; food offerings are a strong positive across reviews.
Overall Experience
8.5
Overall very positive — many call it a great stay or one of the best hotels they’ve experienced, though a minority of guests had their stay marred by reservation/check-in problems or closed amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Luxurious Accommodation with Breathtaking Views
This 4-star hotel in Toronto offers well-appointed rooms with views of Lake Ontario and the city skyline. Guests can enjoy the indoor pool, tennis courts, and fitness center during their stay.

Exclusive Westin Heavenly Bed and Modern Comforts
Each room at the Westin Harbour Castle Toronto features the signature Westin Heavenly Bed for a comfortable night's sleep. The rooms are equipped with modern amenities to ensure a luxurious stay.

Convenient Location and Pet-Friendly Amenities
Situated near top attractions like Harbourfront Centre and Scotiabank Arena, this waterfront hotel is perfect for both business and leisure travelers. Plus, enjoy complimentary Wi-Fi and bring your furry friend along for the trip.

Experience luxury and convenience at the Westin Harbour Castle Toronto. Book your stay now for an unforgettable experience.

Important information:

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note the credit card used for booking must be presented at time of check-in. Please contact hotel to obtain 3rd party authorization form.

Please note that height restrictions may apply for cars in the car park. Please contact the property for further information.In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Location

Guest Reviews

8.3
Based on 2477 reviews
Cleanliness: 8.2
Service: 8.9
Location: 9.5
Room Quality: 8.1
Amenities: 7.6
Value for Money: 6.3
Food and Beverage: 9.3
Overall Experience: 8.5
S
Shelley • couple • ca
10
2026-10-29 • via Nuitee
S
Schoesu • couple • ch
10
2026-10-29 • via Nuitee
A
AIICHIRO • extended_group • jp
5
予約システムのエラーかヒューマンミスか？
Pros:

名前のとおり湖の港に面しており、トロントの中央駅から歩いてすぐ、ショッピングもレストランも近くにあってとても良い。

Cons:

チェックインの時、予約が入ってないと言われてとても大変だった．結局ホテルのミスと判明したのは翌日だった。

2026-10-29 • via Nuitee
K
Kevin • couple • us
10
2026-10-28 • via Nuitee
N
Nicholas • solo_traveller • au
7
2026-10-27 • via Nuitee
J
Jürgen • solo_traveller • de
9
2026-10-27 • via Nuitee
S
Sebastien • family_with_children • fr
8
2026-10-26 • via Nuitee
S
Salvatore • couple • ch
8
2026-10-24 • via Nuitee
B
Brenda • couple • ca
10
Beautiful place to stay !! Near the lake
Pros:

Beautiful rooms !! Cleanliness is on top , thank you !!

Cons:

None

2026-10-24 • via Nuitee
M
Matt • couple • ca
8
Great facility and would be a 10/10 if everything worked
Pros:

Loved it overall but the hot tub and gym were closed which were big reasons I booked

Cons:

Hot tub and gym were closed. Very upsetting

2026-10-22 • via Nuitee
H
Hyowon • couple • ca
10
2026-10-20 • via Nuitee
M
Micael • family_with_children • ca
7
2026-10-20 • via Nuitee
I
Isabell • family_with_children • de
9
2026-10-19 • via Nuitee
R
Roman • family_with_children • ch
9
Sehr gut für 2-3 Tage Aufenthalt
Pros:

Restaurant, Lage

2026-10-19 • via Nuitee
M
Mun Cha • couple • us
6
Pros:

VERY GOOD

Cons:

PARKING FEE VERY HIGH

2026-10-19 • via Nuitee
F
Fabrice • family_with_children • fr
9
Hôtel très bien situé et très bien équipé.
2026-10-19 • via Nuitee
C
Claire • couple • ca
10
2026-10-19 • via Nuitee
S
Silvana • couple • ca
8
2026-10-19 • via Nuitee
F
Frank D • family_with_children • de
9
2026-10-18 • via Nuitee
T
Turgeon • family_with_children • ca
10
2026-10-18 • via Nuitee