The Sultan Hotel & Residence Jakarta

Hotels
Independent
7.8 (102 reviews)
Jln. Gatot Subroto, Jakarta, Jakarta, 10270 , Jakarta , ID

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Old hotel with maintained facilities
Good value for the price
Cons:
Equipment in rooms looks dated

Categories

Cleanliness
6.8
The hotel is quite old, and some equipment in the rooms looks quite dated.
Service
7.77
Standard service quality for this hotel tier.
Location
7.81
Standard quality for this hotel tier.
Room Quality
7.26
The rooms look quite old but are generally well-kept.
Amenities
7.79
Standard quality for this hotel tier.
Value for Money
8.24
For the prices, the services offered are good.
Food and Beverage
7.8
Standard quality for this hotel tier.
Overall Experience
7.36
Overall, a good experience for the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:12

Property Description

Luxurious Spa Services
Indulge in massages, body treatments, and facials at our premium spa for the ultimate relaxation during your stay.

Recreational Delights
Enjoy 2 outdoor swimming pools, a health club, sauna, and more for your leisurely pursuits while staying at our hotel.

Culinary Delights
Savor Chinese cuisine at Nan Xiang or take advantage of 24-hour room service. Unwind at one of the 3 bars/lounges for a delightful beverage experience.

Pamper yourself at The Sultan Hotel & Residence Jakarta, centrally located in Jakarta for a memorable stay. Book now and experience luxury like never before.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • A car is not required for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

Location

Guest Reviews

7.8
Based on 102 reviews
Cleanliness: 6.8
Service: 7.77
Location: 7.81
Room Quality: 7.26
Amenities: 7.79
Value for Money: 8.24
Food and Beverage: 7.8
Overall Experience: 7.36
E
Escape34952985009 Family
10
Review
Pros:

Staff ramah dan baik bgt hotel bersih the best

2026-06-13 via Tripadvisor
L
lisbet848 Couples Benalmadena, Costa del Sol, Province of Malaga, Andalucia
10
Coming back
Pros:

It was a nostalgic trip back to Jakarta for me, coming to what used to be the Jakarta Hilton Hotel in the 1980s and 1990s. A bit sad to see the state of the restaurants and gardens, but I overall really enjoyed the stay. The service was incredible, and everyone was super friendly. The location of the hotel is perfect, so I can really recommend it. I had a great time there, and the price was also fantastic.

2026-06-10 via Tripadvisor
鈴木 solo_traveller jp
7
2026-06-10 via Nuitee
O
orido solo_traveller ph
8
Rooms are big, food is good but it’s just an old hotel
Pros:

Spacious room

Cons:

Old hotel

2026-06-08 via Nuitee
L
L6984IDbellaa Friends getaway
8
Breakfast experience
Pros:

Staying here for Raisa Live in Concert! Nyaman sekali disini, menu bfast beragam dan pelayanan cepat. Station egg cepet pol antriannya. Mba Jeje very helpful and serving us politely and kind!

2026-06-06 via Tripadvisor
L
LucaCrippa solo_traveller it
7
2026-06-04 via Nuitee
6
622safiyaa Family
10
one day getaway
Pros:

you can tell the hotel is vintage yet has an enchanting vibes. the pool is great, the staffs are really nice, especially pak bayu the pool attendant and pak anwar the security are really helpful

2026-06-03 via Tripadvisor
T
Thaddeus solo_traveller au
3
Pros:

Staffs are friendly

Cons:

Facilities are old, somewhat dirty, drainage of our sink was a bit leaky, the shower head is somewhat rusty, the towels and bed sheets have old stains on them, the pots and pans in the kitchen are rusty, the location is hard to take grab or taxi out of, there is an abandoned section of the property but they don't tell you about it.

2026-06-02 via Nuitee
K
Kartik462 Friends getaway
10
Great service
Pros:

Had a great time at the hotel. Special thanks to Andri and Sultanto, best of the best service.

2026-06-01 via Tripadvisor
J
jasminerzaa Family
10
Staycay at Sultan
Pros:

I had a really great experience during my staycation at Sultan.

2026-05-30 via Tripadvisor
R
Rocky97 solo_traveller pl
9
2026-05-30 via Nuitee
R
Rosmini couple au
8
Very pleasant stay
Pros:

Big two bedroom apartment

Cons:

The shower is inside the bathtub, it was very difficult to get in and out as the bathtub quite deep and slippery. It would be nice if the shower separated, or not inside the bathtub

2026-05-25 via Nuitee
A
Arlette Suzy Puspa Pertiwi couple id
9
Kali ke-3 nginap di sini
Pros:

Lokasi deket kemana mana

Cons:

Sebenarnya hanya saat sarapan aja yang berkendala. Karena sedang ada event, sarapan antriannya kayak apa aja. Saya sendiri akhirnya memutuskan gak sarapan. Sebaiknya kalau sedang ada event buka lagi lah tempat lain untuk sarapan

2026-05-21 via Nuitee
C
Coastal03791860462 Family
8
Review
Pros:

serlida house keeping did a great job, she’s so kind

2026-05-15 via Tripadvisor
T
Tour66927801925 Business
10
best
Pros:

abel and fauziahWe had a very pleasant experience with both receptionists, Causing and Abe, at Hotel Sultan, Indonesia. They were extremely polite, welcoming, and always ready to assist with a positive attitude. Their professionalism and quick response made our stay smooth and comfortable.

They handled all our queries efficiently and ensured we felt well taken care of throughout our visit. Truly appreciated their excellent customer service.

Thank you for the great hospitality!

2026-05-05 via Tripadvisor
T
Trek53203099069 Business
10
Breakfast @ peacock
Pros:

Great job by pak Andri and fildzah .keep up the.good work .

2026-05-03 via Tripadvisor
S
Sherpa26139609292 Family
10
Back to 90 Staycation
Pros:

Looks like an old stuff but still good in some areas such as the dining area and sports facilities. Pak Bayu Maulana as a swimming pool tenant is very kind and friendly.

2026-05-01 via Tripadvisor
V
Vacation553143 Solo travel The Hague, South Holland Province
10
Creat central location
Pros:

Its been a while since my last sray at the Sultan. the hotel occupies a great central location. The rooms ar ea generous size and if you ask nicely for an upgrade you usually get one. As a swimmer i iused the pool every morning. Rohman the Pool man takes great care of the pool keeping it in tip tip condition. Thank you Rohman

2026-04-29 via Tripadvisor
P
Passenger62382314499 Business
10
Lagoon cafe
Pros:

Nice... overall good, like this
To ka Devin n ka bunga Gudluck..
Lokasi strategis, nyaman

2026-04-09 via Tripadvisor
A
ABO RAYAN couple sa
1
Pros:

قديم وغالي والدخول له معقد كانك في لعبة دهاليز

2026-03-30 via Nuitee