The Drake Hotel

Hotels
•
Hilton Hotels & Resorts
8.3 (1211 reviews)
140 East Walton Place , Chicago , us
+1 312-787-2200

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Incredible staff
Cons:
Dated rooms
Maintenance issues

Categories

Cleanliness
7.86
Some maintenance issues reported; overall clean but dated.
Service
10
Outstanding service from staff, especially Lesly, who is highly praised.
Location
9.83
Great location noted in multiple reviews.
Room Quality
7.37
Rooms are small, dated, and have maintenance issues.
Amenities
7.32
Aging amenities and reported issues with cleanliness in common areas.
Value for Money
7.35
Overall not seen as worth the price due to dated rooms.
Food and Beverage
7.81
Breakfast service issues reported; tea service was better.
Overall Experience
8.86
Mixed feelings; great staff and location but room and food issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:32

Property Description

Stunning Lake Views and Historic Elegance
The Chicago Drake hotel offers breathtaking views of Lake Michigan and a rich history dating back to 1920. Enjoy luxurious guest rooms with deluxe bedding and marble bathrooms, along with modern amenities like flat-screen HD TVs and iPod docking stations.

Convenient Amenities and Shopping
Guests can explore the arcade level shops, grab essentials at the convenience store, and make use of foreign currency exchange services without leaving the hotel. Additionally, indulge in afternoon tea or cocktails at the elegant Palm Court.

Prime Location for Exploring
Located just minutes from Oak Street Beach, Navy Pier, Lincoln Park Zoo, and the John Hancock Center, The Drake Hilton Hotel is the perfect base for experiencing the best of Chicago. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs USD 53 per day.

Location

Property Accessibility

Total Disability Score: 45.43
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.3
Based on 1211 reviews
Cleanliness: 7.86
Service: 10
Location: 9.83
Room Quality: 7.37
Amenities: 7.32
Value for Money: 7.35
Food and Beverage: 7.81
Overall Experience: 8.86
J
john • solo_traveller • us
8
2026-07-23 • via Nuitee
V
Victoria • family_with_children • ca
3
Not worth the money.
Pros:

The location was good, and the hotel its self is very nice.

Cons:

The beds were vert uncomfortable, and the room smelt like urine. The fridge did not work, and then when we sent for another fridge as we had perishables including milk for our baby, they brought one up that smelled terrible, and never got cold. We were on a lower floor right at the corner of the busiest intersection so the entire night we heard cars, and sirens, and did not get a good sleep.

2026-07-22 • via Nuitee
C
Christopher • solo_traveller • us
5
Pros:

The location is amazing.

Cons:

I specifically paid a premium for a room with a beautiful view of the lake, yet I was placed in a corner room with a very limited view. The experience felt underwhelming, especially when compared to the consistently exceptional hospitality I've received at the Trump Tower, the Peninsula, the Four Seasons, and the Waldorf Astoria.

Luxury hospitality is about more than the room itself, it's about anticipating guest expectations and delivering an experience that reflects the premium price paid. I believe there is significant room for improvement in that regard, and I hope this feedback is taken as an opportunity to elevate the guest experience.

2026-07-20 • via Nuitee
J
JeremyReger • Couples
10
Great stay! Will be back
Pros:

The location couldn’t have been more centralized to everything we were looking to do while we are here. Between the magnificent mile, Gold Coast, beach is quite literally across the road, wicker park and Humboldt Park are a quick jump over.

The hotel was super clean, the staff was even friendlier, we’ve been to town several times and this hotel has been our favorite.

2026-07-18 • via Tripadvisor
M
Mark • couple • us
7
It was nice. Too expensive for the level of accommodations. I’ll go elsewhere next time. The bar closed at 11:30 and
Pros:

It was clean and kind of opulent.

Cons:

The accommodations in the room were faux nice. Kind of cheap bed, etc.

2026-07-18 • via Nuitee
9
911chandlere • Couples • Chagrin Falls, Ohio
10
As good as ever!
Pros:

I have been coming to the Drake literally for 75 years, and while at one point it had gotten old and a bit seedy above the first floor, it’s affiliation with Hilton has caused things to be much improved. The room was clean and comfortable, and the service, both in-room and throughout the hotel reminded me of the good old days of traveler respect. Thanks for a great stay.

2026-07-17 • via Tripadvisor
O
O8539DOrachelp • Business
10
Solid conference experience
Pros:

Amazing staff, attentive and responsive, friendly and accessible. The building is historic which means a mixture of beautiful features and some accessibility challenges. Rooms can be variable in layout and views, make sure to ask for what you want. Great conference spaces, delicious food.

2026-07-15 • via Tripadvisor
P
pdW4866SF • Solo travel
6
Mariza, Emily and Jordan
Pros:

The huge plus is the staff I interacted with. The maintenance man Jordan and the front desk manager Maritza and Emily are next level hospitality folks. The room amenities like the hotel itself are dated e.g. lack of usb ports, old bath/shower combo with no handheld shower, no refrigerator etc. The location and lake front view is wonderful. The price point of sub $400 a night in downtown Chicago with a lake view is a plus.

2026-07-14 • via Tripadvisor
T
Tomokazu • couple • jp
10
3度目のシカゴをゆったり過ごせた
Pros:

歴史と格式あるホテルでした。
部屋から湖が一望出来るし街に近くロケーションは最高！

Cons:

ベットサイドの片方にコンセントと充電器がありましたが両方にあると良かった。

2026-07-14 • via Nuitee
D
Dragro • Family
10
The Drake Staff - Emily Goodman!!
Pros:

My wife and had our first ever trip to chicago in May for my wife's birthday. Two very exciting things right off the bat, but we were very much looking forward to our stay at The Drake. We were lucky enough to get a very early check-in and the manager on duty Emily Goodman, made sure there was a a lovely birthday gift waiting in the room for my wife. From there, every interaction was as fun as it was professional, and acceuntuated with smiles and laughter. Emily clearly understood the job and the entirety of the staff, Sofia, Anthony, Taylor, Catalina, & Tate couldn't have done a better job. We look forward returning and hope see many of these friendly faces.

2026-07-10 • via Tripadvisor
R
Rigel • couple • us
10
2026-07-10 • via Nuitee
B
Beverly • family_with_children • us
10
Pros:

We booked a room and when we arrived, they upgraded us to a room with a view of the lake. The staff were extremely friendly and helpful. They kept our luggage for us after we checked out so that we did not need to carry them around the city on our last day there.

Cons:

It was all great!

2026-07-10 • via Nuitee
B
Biancardi • couple • us
10
2026-07-10 • via Nuitee
D
Deborah • couple • us
10
2026-07-09 • via Nuitee
B
Bao • couple • us
10
2026-07-07 • via Nuitee
C
Caroline • couple • us
10
2026-07-06 • via Nuitee
C
Chelsea • solo_traveller • us
10
Amazing day
Pros:

The people at the hotel were very nice and sweet

Cons:

I loved everything

2026-07-06 • via Nuitee
J
John • solo_traveller • us
9
Pros:

The Drake has been restored to it's original glory and elegance. I appreciate staying there.

2026-07-06 • via Nuitee
T
Tourist705026 • Solo travel • Chicago Southland, Illinois
10
Holiday Staycation
Pros:

Great location and view of Lake Michigan. Beautiful hotel. Clean and great service. Check in was swift and smooth. Will be back!

2026-07-05 • via Tripadvisor
W
Woitalla • couple • us
10
We haven’t been to Chicago in over 10 years but this was an amazing stay!
Pros:

Classy and elegant even for people who weren’t, good location and extremely accommodating and helpful staff.

Cons:

The bathroom setup is a bit odd with the way the shower / tub combo.

2026-07-02 • via Nuitee