DoubleTree Suites by Hilton Austin Downtown Capitol

Hotels
•
Doubletree by Hilton
8.2 (287 reviews)
303 West 15th Street , Austin , US
+1 512-478-7000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Very friendly and helpful staff (multiple mentions, named employees)
Great, central location
Clean and comfortable rooms with excellent bedding
Warm cookies and appreciated amenities
Quick maintenance response
Good breakfast
Consistent positive overall stays/recommendations
Hilton Rewards assistance / helpful front desk
Cons:
High cost / overpriced for some guests
Expensive parking fees ($48–$49 per night)
Unexpected daily upgrade charge
Some rooms show age / need renovation (old screens, dated decor)
Occasional cleanliness lapses (trash, dirty windows)
Bathroom issues: dim lighting, no full-length mirror, clogged sink
Parking garage odor
Breakfast/buffet perceived as expensive

Categories

Cleanliness
7.4
Rooms generally clean and extra linens provided, but isolated issues noted (trash in bathroom, a washcloth left out), dirty windows reported and an odor in the parking garage; mixed cleanliness impressions.
Service
9.3
Consistently praised staff (Brandon, Pierre, front desk, maintenance) for friendliness, helpfulness and quick responses; multiple guests described exceptional customer service.
Location
8.9
Frequently called out as central and convenient for visits; guests repeatedly noted excellent location.
Room Quality
8.2
Comfortable rooms and excellent bedding reported, but some issues (dim bathroom lighting, no full-length mirror, occasional clogged sink, older TVs) lower the score to an average room quality.
Amenities
8
Nice touches like warm cookies and usable facilities; breakfast and rewards assistance available, though some amenities (parking, older screens) and garage odor detract slightly.
Value for Money
6.4
Multiple complaints about price: perceived overpriced stay, expensive parking ($48–$49/night), unexpected daily upgrade charge and overall poor value relative to price for some guests.
Food and Beverage
8.4
Breakfast generally described as good and the signature cookies highly praised; some noted the buffet price was steep (~$20 per person).
Overall Experience
9
Majority of stays described as wonderful, highly recommended or incredible with standout staff and comfortable rooms; a few negative experiences (value/parking/old decor) tempered impressions but overall very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Prime Location

Located steps away from iconic Austin destinations, the DoubleTree Suites by Hilton Hotel Austin offers a perfect blend of convenience and luxury. Explore the vibrant city with ease, from historical landmarks to entertainment districts, all within reach.

Dining and Relaxation

Indulge in delicious American and Southwestern cuisine at the on-site 15th Street Café, or unwind with a drink at the cozy 15th Street Lounge. Whether it's a hearty meal or a relaxing evening, the hotel provides the perfect setting for guests to enjoy their stay to the fullest.

Spacious Suites and Amenities

Experience Texas-sized comfort in well-appointed suites with modern amenities, including kitchenettes and balcony views. Stay connected with high-speed internet, keep fit at the 24-hour gym overlooking the heated outdoor pool, and savor a warm welcome with a signature chocolate chip cookie upon arrival.

Book your stay at DoubleTree Suites by Hilton Hotel Austin for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Location

Guest Reviews

8.2
Based on 287 reviews
Cleanliness: 7.4
Service: 9.3
Location: 8.9
Room Quality: 8.2
Amenities: 8
Value for Money: 6.4
Food and Beverage: 8.4
Overall Experience: 9
M
Mike • extended_group • gb
10
The flexibility and helpfulness of the staff was incredible.
Pros:

I had an issue and the front desk staff were absolutely fabulous. So helpful. I couldnt recommend enough.

2026-10-30 • via Nuitee
S
Stephanie • couple • pe
9
Pros:

Estaba muy bien ubicado para lo que nosotros fuimos, era céntrico, la habitación muy cómoda

Cons:

Todo muy bien

2026-10-30 • via Nuitee
M
Mary • couple • us
10
2026-10-10 • via Nuitee
T
Tammy • couple • us
5
Overpriced/disapppinting.
Pros:

Price was way too high for the quality of the stay. Bathroom lighting was very dim, no full length mirror, if you adjusted the room temperature above 65, it felt like the hat had come on. Your basic Holiday Inn quality buffet breakfast was $20 per person.

Cons:

Proximity to capital

2026-10-09 • via Nuitee
G
Gonzalo José • extended_group • mx
9
2026-10-08 • via Nuitee
M
Maik • solo_traveller • de
8
2026-09-12 • via Nuitee
A
Audrey • solo_traveller • au
10
Cons:

The upgrade for 15 dollars was added every day for 4 days we were there
Wouldn't recommend upgrade I thought this was only a 1 off charge
Worked out very expensive

2026-09-08 • via Nuitee
H
Humair • family_with_children • us
9
Pros:

Location was central. Hotel was very clean. Rooms were comfortable.

Cons:

The bathroom sink was clogged and not draining water well at all.

2026-09-08 • via Nuitee
M
Mecapy • solo_traveller • py
10
2026-09-05 • via Nuitee
C
Claudia • family_with_children • us
10
2026-08-30 • via Nuitee
B
Barbara • solo_traveller • us
10
Highly recommended, wonderful hotel
Pros:

Very friendly and helpful front desk staff (my key card didn’t work at first but they contacted maintenance change the battery in the door). Maintenance was quick to respond, very helpful and effecient. Excellent bedding with super comfortable pillows. Everyone on staff that I interacted with were top-knotch

2026-08-25 • via Nuitee
G
Garcia • family_with_children • us
8
Good stay
Pros:

In the city

Cons:

Had to pay $49 dollars to park at the hotel per day.

2026-08-18 • via Nuitee
T
Tracy • couple • us
10
2026-08-16 • via Nuitee
T
Traveler59539053714 • Couples • San Antonio, Texas
10
Great location, great hotel!
Pros:

Great location, clean room, got to stay on the 13th floor, and Brandon was an excellent customer representative!

2026-08-14 • via Tripadvisor
E
Erika • family_with_children • us
8
2026-08-12 • via Nuitee
W
Wesley • family_with_children • us
10
Productive and fun!!
Pros:

Location and comfort.

Cons:

Nothing really! There was trash in the bathroom trash can and a wash cloth on the sink as if someone had wiped their hands on it but other than that the room was nice.

2026-08-11 • via Nuitee
C
chantellem639 • Family
10
Great customer service
Pros:

Thank you Brandon for setting us up with Hilton Rewards!

2026-08-06 • via Tripadvisor
L
Laura • couple • us
10
2026-08-04 • via Nuitee
1
191jamib • Family
10
We stay here everytime we come to Austin.
Pros:

Thank you Brandon! Wonderful stay and wonderful vibe.

2026-08-02 • via Tripadvisor
M
Maryn • extended_group • us
10
2026-07-25 • via Nuitee