Hilton Palm Beach PBI

Hotels
•
Hilton Hotels & Resorts
7.7 (364 reviews)
150 Australian Avenue , West Palm Beach , US
+1 561-684-9400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful property and excellent location
Pool and pool bar frequently praised; friendly servers named
Large rooms and comfortable beds
Clean (reported by multiple guests) and good amenities (gym, outdoor games)
Friendly shuttle drivers and accommodating staff in many instances
Cons:
Construction noise and maintenance disturbing guests and work
Complimentary breakfast rated worse than other Hilton properties
Front desk/management failures (missing DoorDash, poor check-in handling)
Room issues: chemical/paint smell and occasionally unclean floors
Outdated bathrooms and occasional room-type/bed availability problems

Categories

Cleanliness
6.8
Mixed mentions: several guests praised the property as very clean, but others reported an unclean floor and a strong chemical/paint smell in rooms—points lower the cleanliness score.
Service
7
Mixed service feedback: multiple staff (shuttle drivers, pool servers) praised for friendliness and helpfulness, but repeated reports of poor front-desk/management response (DoorDash missing, unfriendly check-in, lack of manager during issues) reduce the score.
Location
9
Consistently positive: several guests called the location excellent and enjoyed easy access to local attractions.
Room Quality
7.2
Generally favorable room size and comfortable beds noted, but some rooms had outdated bathrooms and maintenance/construction issues affecting comfort.
Amenities
8.8
Strong amenity praise: pool, pool bar, gym and outdoor games repeatedly highlighted as very good features that guests enjoyed.
Value for Money
6.5
Several guests raised value concerns due to lack of compensation for loud construction, missing deliveries, and poorer-than-expected complimentary breakfast, lowering perceived value.
Food and Beverage
6.9
Mixed F&B: complimentary breakfast received negative comments compared to other Hiltons, though pool bar servers and casual food/drinks were praised by guests.
Overall Experience
9.4
Despite specific service, cleanliness and maintenance complaints, many guests repeatedly praise the property (location, amenities, friendly pool staff) and return visits—resulting in a relatively high overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Convenient Location
Located adjacent to Palm Beach International Airport, Hilton Palm Beach Airport offers free airport shuttles and easy access to Interstate 95.

Modern Amenities
The hotel boasts modern accommodations with signature Serenity beds, wireless internet, and MP3 compatible radios. Guests can dine at Veranda Restaurant, enjoy live entertainment at Club 10, and sip cocktails at the Tiki Bar.

Nearby Attractions
Within a short drive, guests can explore beautiful beaches, luxury shopping centers, top-rated golf courses, and a variety of water sports. Clematis Street's vibrant scene and world-renowned restaurants are also easily accessible.

Book now for a luxurious stay at Hilton Palm Beach Airport, where convenience meets comfort and style.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PBI

Location

Guest Reviews

7.7
Based on 364 reviews
Cleanliness: 6.8
Service: 7
Location: 9
Room Quality: 7.2
Amenities: 8.8
Value for Money: 6.5
Food and Beverage: 6.9
Overall Experience: 9.4
M
Maria • couple • us
10
Pros:

Very beautiful

Cons:

The complementary breakfast was not good as other Hilton hotels

2026-10-25 • via Nuitee
L
Lisa • couple • us
10
Very nice!
Pros:

Shuttle drivers Anderson and Jacky were friendly and most accommodating.

Cons:

Everything was perfect!

2026-10-17 • via Nuitee
C
Ciaran158 • couple • ie
9
2026-10-14 • via Nuitee
C
Carol • couple • us
10
I’ve stayed there many times always excellent.
Pros:

I Love this property. It’s an excellent location. Clean as a whistle. Staff is the best ! Cordial and polite always there to please. The waters and waitress’s are the best ever.

Cons:

I can’t think of a thing.

2026-10-11 • via Nuitee
E
eduart • solo_traveller • us
10
Pros:

Todo perfecto y puedes estar en la picina hasta tarde

2026-10-08 • via Nuitee
L
Luis miguel • couple • us
10
2026-09-17 • via Nuitee
A
Angalise • solo_traveller • us
10
2026-09-12 • via Nuitee
N
Nicole • solo_traveller • it
8
2026-09-11 • via Nuitee
R
Richard • couple • us
8
2026-09-08 • via Nuitee
R
Roxana • solo_traveller • us
10
Pros:

Todo

Cons:

Me llevaron las toallas en la piscina

2026-09-03 • via Nuitee
G
Guido • family_with_children • it
10
Pros:

La piscina, la palestra e i giochi all’aperto

Cons:

Tutto ok

2026-08-23 • via Nuitee
A
Angelica • couple • us
10
2026-08-18 • via Nuitee
N
Nick Sakir • solo_traveller • us
1
I was disappointed with the quality and hygiene.
Pros:

I did not like the Hotel .

Cons:

There was a some kind of construction next to my room which has strong paintings ( or some kind of chemical smell) which gave me huge headache.
And the floor of the room was not properly cleaned.

2026-08-14 • via Nuitee
R
Ruth • couple • us
7
It was a nice stay, easy access to many things, and nice staff
Pros:

Location and staff

Cons:

The bathrooms are a little outdated

2026-08-11 • via Nuitee
D
Dan • couple • us
10
Pros:

Large room and comfortable bed

2026-07-13 • via Nuitee
L
Lance • couple • us
10
2026-06-28 • via Nuitee
O
olevian2026 • Business
4
A study in mediocrity
Pros:

This was my second stay, on both occasions, John at the front desk was full of disdain for my inconvenience of existing. This stay, I’d ordered DoorDash while I was on the plane. When I arrived, it was nowhere. John and one other staff looked for 30 seconds to no help and no avail. When I tried to speak to a manager, no one ever called nor tried to rectify. Beyond a free salad from the snack bar. (My DoorDash was $48) Mistakes happen, but how the hospitality industry handles a mistake is indicative of how they value their guest. This Hilton property doesn’t value their clients business nor my diamond status. The amenities are nice, but the service is subpar.

2026-06-27 • via Tripadvisor
M
Mileisis • couple • us
10
Pros:

Bueno

2026-06-26 • via Nuitee
B
badley • solo_traveller • us
6
Pros:

Love the pool bar friendly server like brian,don,jade made we felt comfortable to stay and have a few drinks with pizza keep it up guys

Cons:

We did not like when we arrive we were a little earlier driving from Orlando we were told that room is not ready it was about 2.30 pm and we had to sit and wait around till 3.45 pm we felt the room should always be ready also no king bed which we booked were told we had to wait till one is available very bad check in staff is not friendly at all

2026-06-25 • via Nuitee
0
03blkvert • Business
2
Very disappointing experience!
Pros:

Checked in afternoon of June 15th, no particular issues. Planned on working from my room during the day(16th). At about 9:30am I began to hear various tapping noises and by noon it was full on hammer drill and sledge hammer type very loud noises, often shaking and vibrating my floor, ceiling and walls. Called front desk to report the issue and was told construction would continue until 3:00pm and was told it was on all floors and no compensation would be made. Asked to speak with a manager and was told very sternly that no manager was on site. Now I have had to cancel multiple conference/ video calls and the construction noise has continued past 4:30pm. No where or at any time were we notified of the construction activity scheduled for this time. Just an FYI stayed at a Marriott in the area the previous night, had trouble with the A/C in the room. They bent over backwards to make it right immediately. I will not be giving Hilton my business in the future!

2026-06-16 • via Tripadvisor