DoubleTree by Hilton Dallas/Richardson

Hotels
•
Doubletree by Hilton
8 (1003 reviews)
1981 North Central Expressway , Richardson , us
+19726444000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Cons:
Poor Cleanliness
Room Maintenance Issues

Categories

Cleanliness
5.58
Numerous complaints about room cleanliness, including visible stains and poor maintenance.
Service
9.55
Staff was noted as friendly and helpful, although there were significant issues reported.
Location
9.59
The location was praised for its accessibility and proximity to restaurants.
Room Quality
6.04
Many issues reported about room condition, including maintenance problems and lack of proper cleaning.
Amenities
8.07
Generally acceptable, but missing basic items like water cups and enough towels.
Value for Money
8.03
Perceived value is diminished due to cleanliness and room quality issues.
Food and Beverage
8.58
Positive mentions of available refreshments, although specific food options were not detailed.
Overall Experience
8.55
Mixed feelings due to service and location but marred by room cleanliness and issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:28

Property Description

Convenient Location
Situated in Richardson, Texas, our hotel is strategically located near the University of Texas at Dallas and the DART Rail Station. Explore the vibrant City-Line area just minutes away.

Modern Amenities
Relax in guest rooms equipped with a flat-screen LCD TV and enjoy the convenience of a coffee maker in every room. Stay connected with complimentary Wi-Fi throughout the hotel.

On-Site Dining and Leisure
Indulge in delicious meals at Java Café with internet access. Unwind by the on-site pool or take advantage of the laundry facilities during your stay. North Park Mall, the Fairgrounds, and exciting attractions like the Dallas Zoo and Deep Ellum are all within easy reach.

Experience comfort and convenience at Doubletree Dallas/Richardson - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 8, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 1003 reviews
Cleanliness: 5.58
Service: 9.55
Location: 9.59
Room Quality: 6.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
L
Larry • solo_traveller • us
9
2026-06-30 • via Nuitee
C
Chase • solo_traveller • us
8
2026-06-29 • via Nuitee
S
Samuel • solo_traveller • us
10
2026-06-29 • via Nuitee
P
Portley • couple • us
1
2026-06-29 • via Nuitee
S
Shavoisiea • couple • us
10
2026-06-27 • via Nuitee
I
Iris • couple • us
6
2026-06-22 • via Nuitee
M
Michelle • couple • us
9
Relaxing
Pros:

Location

Cons:

Elevator needed cleaning

2026-06-22 • via Nuitee
J
Jones • couple • us
3
Not what I expected for the cost but it was a late check in to late to change hotels will never stay there again
Pros:

Curb appeal

Cons:

Room was clean staff setting in hallway on the ground eating pizza early in the morning

2026-06-21 • via Nuitee
P
Patience • couple • us
10
It was excellent
Pros:

Everything the entrance, my room l will book again

Cons:

Nothing

2026-06-21 • via Nuitee
L
Liam • couple • us
7
Clean rooms, good staff. Better beds needed
Pros:

Very clean and good location

Cons:

Beds were very uncomfortable

2026-06-19 • via Nuitee
J
JOVANNI • couple • us
1
2026-06-18 • via Nuitee
D
Diaz • couple • us
10
2026-06-15 • via Nuitee
D
Diaz • couple • us
10
2026-06-15 • via Nuitee
J
Johnnet • couple • us
7
2026-06-15 • via Nuitee
D
Donald • couple • us
9
Thoroughly enjoyed it!
Pros:

Cleanliness. Welcoming entrance and staff. Beautiful room decor and floor plan layout that meets short term needs.

Cons:

Dark areas on parking lot. Night lighting needs to be improved for infinite reasons.

2026-06-08 • via Nuitee
M
Misael • couple • us
10
I had a long week, I needed a quiet, long nap & I got that & more & didn't have to use the car coff.
Pros:

Quite, safe, & very CLEAN.

Cons:

Nothing

2026-06-08 • via Nuitee
C
Carlos • solo_traveller • us
5
Pros:

Rhe AC wasn't working properly

Cons:

The AC wasn't working properly

2026-06-07 • via Nuitee
M
Mahmoud • couple • us
9
2026-06-02 • via Nuitee
T
Tomisin • solo_traveller • gb
10
Highly recommend, worth the price and experience
Pros:

Absolutely loved it!!
Every aspect of the hotel from the lobby, to the very spacious room, surrounding hotel environment including many eateries. The staff were very lovely and supportive with all my queries.

Cons:

Nothing, everything was perfect

2026-06-01 • via Nuitee
L
Luisa • couple • us
10
2026-06-01 • via Nuitee