DoubleTree by Hilton Dallas/Richardson

Hotels
•
Doubletree by Hilton
7.8 (858 reviews)
1981 North Central Expressway , Richardson , US
+1 972-644-4000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/polite/wonderful staff
Comfortable beds and pillows
Excellent/complimentary breakfast
Good location (near freeway, restaurants, hospital, gas)
Soft towels and good water temperature
In-room coffee and fitness center
Accessible/mobility-friendly bathroom
Spacious, attractive lobby
Cons:
Cleanliness issues (dirty floors, trash, stained spots, dirty closet doors)
Room maintenance problems (vent issues, broken curtain, light not working)
AC problems (noisy or not cooling)
Smells (room odor; marijuana smell in parking lot)
Unexpected parking fees and deposit complaints
Isolated rude staff/check-in experience
Affiliated restaurant closed early / limited early-morning coffee
TV/usability and limited room lighting for some guests

Categories

Cleanliness
5.5
Multiple guests reported unclean common areas and rooms (nasty floors, overflowing trash, dirty closet doors, brown spot on floor), vents/rust concerns and room odors; a few guests did report clean rooms, but cleanliness issues are a notable complaint.
Service
8.5
Service is generally praised (friendly, approachable, wonderful, very polite staff) though there are isolated negative interactions (rude staff, a check-in complaint) that lower the score slightly.
Location
9
Consistently praised for proximity to freeway, restaurants, gas stations, hospital and workplaces; one report of marijuana smell in the parking lot but overall location is a strong positive.
Room Quality
7.5
Beds and pillows repeatedly described as very comfortable; however there are recurring maintenance issues (AC not cooling or noisy, vent falling off, broken curtain, some odor) that reduce the room score.
Amenities
8.5
Breakfast, soft towels, good water temperature, in-room coffee, fitness center and accessible bathroom received positive remarks; a few amenities (affiliated restaurant hours, early-coffee availability) had minor complaints.
Value for Money
7
Generally reasonable value given positives, but unexpected charges (parking fees, deposits) and some average aspects lead to a modestly reduced value perception.
Food and Beverage
8
Breakfast is frequently praised as excellent and often complimentary; minor negatives include affiliated restaurant closing early and limited coffee availability for very early departures.
Overall Experience
8.4
Mixed overall: many guests enjoyed the comfortable beds, helpful staff, good breakfast and convenient location, but several strong cleanliness and maintenance complaints tempered the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Convenient Location
Situated in Richardson, Texas, our hotel is strategically located near the University of Texas at Dallas and the DART Rail Station. Explore the vibrant City-Line area just minutes away.

Modern Amenities
Relax in guest rooms equipped with a flat-screen LCD TV and enjoy the convenience of a coffee maker in every room. Stay connected with complimentary Wi-Fi throughout the hotel.

On-Site Dining and Leisure
Indulge in delicious meals at Java Café with internet access. Unwind by the on-site pool or take advantage of the laundry facilities during your stay. North Park Mall, the Fairgrounds, and exciting attractions like the Dallas Zoo and Deep Ellum are all within easy reach.

Experience comfort and convenience at Doubletree Dallas/Richardson - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 8, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Guest Reviews

7.8
Based on 858 reviews
Cleanliness: 5.5
Service: 8.5
Location: 9
Room Quality: 7.5
Amenities: 8.5
Value for Money: 7
Food and Beverage: 8
Overall Experience: 8.4
B
Bianca • family_with_children • us
6
2026-11-07 • via Nuitee
C
Carsten • solo_traveller • de
7
overall good hotel
Pros:

Overall location, simple and has everything you'd need

Cons:

could be better maintained, some waiting times at the reception and bar, no free wifi (not working for me)

2026-11-02 • via Nuitee
B
bilneka • couple • us
10
2026-10-27 • via Nuitee
S
Susan • solo_traveller • us
10
I had a great time. Your location is the best!
Pros:

The staff were all friendly and approachable.

Cons:

NA

2026-10-25 • via Nuitee
S
Stefhany • solo_traveller • us
8
2026-10-25 • via Nuitee
C
Cantu • couple • us
5
Pros:

mal personal

Cons:

los depositos de 50 dorares

2026-10-25 • via Nuitee
K
Kejessica • couple • us
10
2026-10-25 • via Nuitee
S
Stephanie • solo_traveller • us
3
2026-10-24 • via Nuitee
S
Salazar • family_with_children • us
5
Pros:

Beds were comfortable

Cons:

The hotel staff was rude, the room had a smell to it, the vent was falling off, the bathroom was dirty overall this property gives Doubletree a bad name

2026-10-18 • via Nuitee
E
Eric • couple • us
8
2026-10-17 • via Nuitee
D
DIANA • extended_group • us
9
fine, only thing we did at hotel was sleep
Cons:

The sound the air conditioning was making

2026-10-15 • via Nuitee
M
Melissa • couple • us
7
Biggest negative was the girl who checked us into room at 2:40 pm. She complained that they were 110% booked the night b
Pros:

Close to my husbands job

Cons:

Smelled like marijuana the minute you walked onto parking lot

2026-10-13 • via Nuitee
A
Alexius • solo_traveller • us
7
Pros:

The temperature of the water is amazing the towels are so soft the breakfast is absolutely amazing

Cons:

The ac in my room wasn’t working so it felt a little warm but not to bad

2026-10-12 • via Nuitee
D
Dapper • couple • us
8
I’ll stay again of course just probably have bring my own fan.
Pros:

I didn’t know the breakfast was complimentary so I ate else where.

Cons:

The air conditioning in the last few rooms we’ve stayed in at said location haven’t really been getting as cool to sleep comfortably.

2026-10-11 • via Nuitee
R
Randy • solo_traveller • us
10
So comfortable I wanted to take the bed and pillows with me. (I didn’t)
Pros:

Location is near the freeway, gas stations, and even the hospital and doctors office.

2026-10-08 • via Nuitee
Y
Yohannes • couple • us
10
It quite and great
Pros:

The location and service

Cons:

Everything is great 👍

2026-10-07 • via Nuitee
M
Ma • solo_traveller • us
9
总体来说非常不错，除了停车问题
Cons:

我在订房时选择了需要私人停车位，但是第二天早上我的车上有一个需要缴费的停车单，第一次入住时没有收到，这是第二次不知道为什么住酒店还需要交停车费

2026-09-17 • via Nuitee
D
Dessirae • couple • us
1
2026-09-15 • via Nuitee
W
Wajed • couple • us
10
2026-09-15 • via Nuitee
T
Tia • extended_group • us
9
2026-09-12 • via Nuitee