DoubleTree by Hilton Dallas/Richardson

Hotels
•
Doubletree by Hilton
8 (1028 reviews)
1981 North Central Expressway , Richardson , US
+1 972-644-4000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Cons:
Poor Cleanliness
Room Maintenance Issues

Categories

Cleanliness
5.58
Numerous complaints about room cleanliness, including visible stains and poor maintenance.
Service
9.55
Staff was noted as friendly and helpful, although there were significant issues reported.
Location
9.59
The location was praised for its accessibility and proximity to restaurants.
Room Quality
6.04
Many issues reported about room condition, including maintenance problems and lack of proper cleaning.
Amenities
8.07
Generally acceptable, but missing basic items like water cups and enough towels.
Value for Money
8.03
Perceived value is diminished due to cleanliness and room quality issues.
Food and Beverage
8.58
Positive mentions of available refreshments, although specific food options were not detailed.
Overall Experience
8.55
Mixed feelings due to service and location but marred by room cleanliness and issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:28

Property Description

Convenient Location
Situated in Richardson, Texas, our hotel is strategically located near the University of Texas at Dallas and the DART Rail Station. Explore the vibrant City-Line area just minutes away.

Modern Amenities
Relax in guest rooms equipped with a flat-screen LCD TV and enjoy the convenience of a coffee maker in every room. Stay connected with complimentary Wi-Fi throughout the hotel.

On-Site Dining and Leisure
Indulge in delicious meals at Java Café with internet access. Unwind by the on-site pool or take advantage of the laundry facilities during your stay. North Park Mall, the Fairgrounds, and exciting attractions like the Dallas Zoo and Deep Ellum are all within easy reach.

Experience comfort and convenience at Doubletree Dallas/Richardson - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 8, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Guest Reviews

8
Based on 1028 reviews
Cleanliness: 5.58
Service: 9.55
Location: 9.59
Room Quality: 6.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
M
Ma • solo_traveller • us
9
总体来说非常不错，除了停车问题
Cons:

我在订房时选择了需要私人停车位，但是第二天早上我的车上有一个需要缴费的停车单，第一次入住时没有收到，这是第二次不知道为什么住酒店还需要交停车费

2026-09-17 • via Nuitee
D
Dessirae • couple • us
1
2026-09-15 • via Nuitee
W
Wajed • couple • us
10
2026-09-15 • via Nuitee
T
Tia • extended_group • us
9
2026-09-12 • via Nuitee
D
Diana • extended_group • us
9
2026-09-11 • via Nuitee
R
Rayan • solo_traveller • ch
6
Pros:

The hotel was close to a lot of restaurant,
Spacious room, quiet room even though close to the street.

Cons:

Everything is average

2026-09-10 • via Nuitee
K
Kreshenda • couple • us
3
I was NOT pleased with the stay.
Pros:

Nothing

Cons:

It was not a clean place. Before even stepping into the hotel, it looked gross on the ground. Then when I actually walked in the glass doors, the floor was nasty. The first thing I saw when I walked in and looked up was a trash can full of trash and running over on the floor. That was NOT a great impression. That had me worried about what the room would look like. Then when I got in the room I had to ask for a different room because the room vent looked rusted and nasty. I was afraid that maybe it had mold. The closet doors were dirty too. I asked for a different room and then I got a different room, it had a broken curtain that wouldn’t open all the way, the bathroom and closet doors were dirty, the light under one bed didn’t work, and there was a brown spot on the floor next to the bed that had the working light. I wasn’t comfortable in the hotel and I couldn’t wait until the next day to leave. I will not book at this hotel again. I wish I would have thought to take pictures.

2026-09-07 • via Nuitee
W
Wajed • couple • us
10
2026-09-04 • via Nuitee
S
Shirley • solo_traveller • us
6
2026-09-02 • via Nuitee
B
Breanna • extended_group • us
10
2026-09-01 • via Nuitee
T
Tracy • couple • us
10
Nice
Pros:

Quiet location and very clean

Cons:

Coffee should be available for guest who check out at 4am for early morning flights

2026-08-30 • via Nuitee
J
Jacob • couple • us
10
2026-08-29 • via Nuitee
S
Scott • solo_traveller • us
10
loved it
Pros:

The staff was WONDERFUL!!!

Cons:

The affiliated restaurant closed too early for me

2026-08-24 • via Nuitee
Y
Yong • solo_traveller • us
8
2026-08-22 • via Nuitee
R
Rawoof • solo_traveller • us
3
2026-08-22 • via Nuitee
L
Leslie • couple • us
8
This was an overall good place to stay -- comfortable and conveniently located.
Pros:

Comfortable bed, good breakfast, attractive and spacious lobby. Happy to have a mobility accessible bathroom. We liked the in-room coffee and fitness center.

Cons:

TV was difficult to use and navigate. Instructions would be welcome. Also, my elderly mother would have liked more lighting in the room, such as an overhead light

2026-08-17 • via Nuitee
M
Martin • couple • us
10
Pros:

everything! staff was very polite, the room was absolutely amazing

Cons:

nothing

2026-08-17 • via Nuitee
E
Escarcega • solo_traveller • us
10
2026-08-12 • via Nuitee
A
Aimee • family_with_children • us
10
Was a great place and nice time.
Pros:

Clean

2026-08-11 • via Nuitee
L
LeBourgeois • solo_traveller • us
10
2026-08-10 • via Nuitee