Hilton Raleigh North Hills

Hotels
•
Hilton Hotels & Resorts
7.6 (3543 reviews)
3415 Wake Forest Road , Raleigh , US
+1 919-872-2323

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good/great breakfast (multiple mentions)
Clean lobby and some clean-room reports
Indoor pool
Centrally located (Research Triangle / North Hills)
Many reports of excellent/helpful staff and customer service
Comforting, welcoming hotel atmosphere noted by some guests
Cons:
No hot water or barely warm water in some rooms
Old smell and visible water damage in rooms
Overbooking/scam incident; charged full price despite issues
Unfriendly check-in staff reported by some guests
Room problems: small bed, noisy rooms, TV/Internet glitches
Parking and breakfast often require extra fees
Requested room cleaning not performed for some long stays

Categories

Cleanliness
6.5
Mixed reports: the lobby and some guests described rooms as clean, but several reviews noted an old/mildew smell and visible water damage in rooms.
Service
9
Mixed but strong positives overall: several guests praised excellent customer service and helpful staff (restaurant manager corrected an issue); a few complained about unfriendly check-in staff.
Location
9.5
Consistently praised as centrally located in the Research Triangle/North Hills area and convenient for travelers.
Room Quality
5.5
Multiple complaints about room issues: no or barely warm hot water, noisy rooms (near elevators), very small beds, visible water damage, and TV/internet problems.
Amenities
7.6
Positive notes (nice indoor pool, updated lobby) but issues with internet/TV and paid parking; overall a mix of useful amenities and some service gaps.
Value for Money
5
Several guests indicated poor value: overbooking/scam incident, unexpected charges, and comments that breakfast/parking are extra and breakfast can be pricey.
Food and Beverage
8.5
Generally positive: breakfast was described as delicious/good/ok across multiple reviews, though menu diversity and an isolated server issue were noted.
Overall Experience
9.2
Polarized experiences: some guests called it the best in the area and highly recommend it based on service and location, while others reported severe problems; overall leaned positive in many reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:35

Property Description

Modern Amenities and On-site Facilities:
Experience comfort and convenience at the Hilton Raleigh North Hills with its modern amenities and dining options. Enjoy a peaceful night's sleep on our signature Serenity beds and kickstart your day with breakfast at our on-site restaurant.

Fitness Center and Outdoor Sundeck:
Stay active during your stay by utilizing our fully equipped fitness center, or unwind and soak up the sun on our outdoor sundeck. Whether you prefer a workout or relaxation, we have you covered.

Convenient Location near Major Attractions:
With easy access to major interstates, the Hilton Raleigh North Hills is the perfect base to explore Raleigh's attractions. From the PNC Arena to the Museum of Natural Sciences and North Carolina State University, all the excitement is just a stone's throw away.

Book your stay at the Hilton Raleigh North Hills now for a memorable and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDU

Location

Guest Reviews

7.6
Based on 3543 reviews
Cleanliness: 6.5
Service: 9
Location: 9.5
Room Quality: 5.5
Amenities: 7.6
Value for Money: 5
Food and Beverage: 8.5
Overall Experience: 9.2
S
Sherisse • couple • us
4
Better training
Pros:

Love the property but the lady at the front desk while we were checking in was unnecessarily rude. We reserved a king size then she says well a double will do. I asked what size and her response was it shouldn’t matter it’s a double. I have stayed here several times and this type of interaction was very distasteful. If it hadn’t been so late I would’ve left.

Cons:

Clean

2026-11-07 • via Nuitee
S
Sherisse • couple • us
4
2026-11-07 • via Nuitee
G
Guilherme • solo_traveller • us
8
2026-11-06 • via Nuitee
J
John • couple • us
10
2026-11-06 • via Nuitee
D
David • solo_traveller • us
7
2026-11-05 • via Nuitee
C
Cassie • couple • us
5
They have Roaches would not recommend
Pros:

The property had roaches ❗️❗️❗️that’s a big no and they charge for parking I won’t be back

Cons:

The roaches and surprise charges like parking

2026-11-05 • via Nuitee
T
Tiara • couple • us
8
2026-11-05 • via Nuitee
J
Jeanne • couple • us
10
2026-11-05 • via Nuitee
K
Kittrell jr • couple • us
9
Pros:

Everything except they didn’t have enough carts for luggage transport to the rooms

Cons:

Not enough carts for luggage transfer to customers rooms.

2026-11-05 • via Nuitee
J
Jean-Pierre Rupp • solo_traveller • ie
10
2026-11-05 • via Nuitee
L
Latoya • couple • us
7
Pros:

Locations and friendly staff

Cons:

Mold in bathroom and clogged shower

2026-11-05 • via Nuitee
S
Shemika • solo_traveller • us
10
Quiet and peaceful.
Pros:

Great location, very friendly staff, cheaper than expected for Upscale hotel, love the restaurants, lounge area, and that there’s a back entrance with extra parking.

Cons:

Size of bathroom, parts of the ceiling were falling.

2026-11-03 • via Nuitee
M
Michelle • couple • us
9
Great nights sleep
Pros:

The best sleeping bed

Cons:

Lamp didn’t work and could been Vacuumed better

2026-11-02 • via Nuitee
T
Tommy • couple • us
1
2026-11-02 • via Nuitee
J
Juliet • couple • us
10
2026-11-02 • via Nuitee
C
Calderón Molina • family_with_children • us
10
Pros:

Very good

2026-11-01 • via Nuitee
M
Melennie • solo_traveller • us
4
I only needed one stay to spend the night from a long trip.
Pros:

Big and clean.

Cons:

I made reservation but they didn’t had any rooms cleaned. Had to wait for 5hrs to get a room. I didn’t even get a room I asked for and still got overcharged.

2026-11-01 • via Nuitee
V
Veronica • couple • us
10
2026-11-01 • via Nuitee
M
Mekaylah • couple • us
8
It was comfortable and convenient
Pros:

The location was nice and it was clean

2026-11-01 • via Nuitee
J
Jovannie • solo_traveller • us
10
2026-11-01 • via Nuitee