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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Billiards
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Board games/puzzles
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Concierge service
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Special diet menus - on request
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Kid meals
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Snack bar
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Wine/champagne
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
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Property Description
Riverfront Location and Modern Comforts
Experience the charm of Inverness at Mercure Inverness, ideally situated in the city center with stunning views of the River Ness. Enjoy complimentary high-speed WiFi and explore the vibrant surroundings with shops and nightlife just a stone's throw away.
Contemporary Rooms and Dining
Unwind in our stylish en suite rooms equipped with all the essentials including a flat-screen TV and tea/coffee making facilities. Indulge in delicious bistro cuisine at Brasserie Restaurant overlooking the river, followed by drinks at the inviting bar or lounge area.
Convenient Amenities and Nearby Attractions
Benefit from 24-hour room service and proximity to Inverness Rail Station, while being a short distance from the airport and the famous Loch Ness. Book your stay now for a memorable experience at Mercure Inverness.
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.
A deposit may be required at the property.
Location
Guest Reviews
Good location, room spacious
The location was excellent. The breakfast was excellent. The staff was friendly and helpful.
The bathroom mirrors were too high and sinks tiny, otherwise all good.
The situation of the hotel was perfect for the train station and the centre.
The situation of the hotel was perfect for the train station and the centre. We paid for the larger Privilege room and were given initially the smaller room which was tastefully decorated and looked newly refurbed and when we questioned our room we were given the top floor and the larger room. The decor was tired, the carpet didn’t meet the walls, the radiators didn’t heat fully and the bathroom mirror was faulty. The lighting in the room was poor also.
Breakfast was badly organised, the two tea/coffee machines weren’t working properly, nobody was available to speak to, the marmalade dispenser was empty and the toaster wasn’t ready for use. The breakfast choice was poor, no pastries apart from croissants and lack of staff at the hot plate.
We paid for dinner in advance and chose the steak and wine offer, we were informed that they had run out of mushrooms but were given broccoli instead. The cut of steak was abysmal and as tough as an old boot, chips and peppercorn sauce were tasty.
We left in the morning and received a charge of £15.15 on our credit card and when we phoned and questioned this we were told it was for parking even though we had informed the reception on check in we had arrived by train.
The hotel informed us it would credit it back to our card. No such thing happened and we contacted them again to be told it was now for the Pepsi one of us had at the meal and when we questioned the cost of a Pepsi they said okay we will credit you £11.90 back which we have now received.
It was central staff was friendly
Service on desk and bar was excellent, friendly and genuine. Room was quiet and clean, and very cosy.
Nothing!
Location.
Great location with parking. Nice bar area.
Room quite small with only one chair.
Jo that worked in the bar/restaurant went above and beyond to help our stay better.
Although the location was good we found it very noisy. Also the room got very warm and to cool down had to open the window which made it noisier.
A
Localização
Quartos sem ar condicionado, sem telefone, sem cofre ou frigobar. Banheiros minúsculos e sem circulação de ar adequada. Fora do padrão Mercure
Proximity to town centre.
Stuffy room which hasn’t been aired. High charge for underwhelming breakfast, you would be cheaper going to a local cafe for a freshly cooked breakfast. Smell (unsure what but it was unpleasant) in downstairs reception area. Overnight charge of £15 for parking.
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