DoubleTree Suites by Hilton Minneapolis Downtown

Where do I start. DO NOT STAY HERE! This is the second time I've tried staying at this hotel. The first visit, the water in our room didn't work and the toilet was not flushed (and would not flush) when I arrived so they gave me a different room.
This time was the last straw. Here are all of the issues I encountered. BEWARE and I would ask questions BEFORE you arrive if you are brave enough to still give them a chance
- I arrived around 10pm, exhausted from moving a parent all day.
- The first thing I noticed was the lobby seemed warm. Check in was slow and I was informed that the breakfast was from 6 until 10 but you had to pay for it, no continental breakfast was available.
- When I got to the room it was nearly 80 degrees. I turned on the AC and nothing happened. I then contacted the front desk. It took several messages to get them to admit that the AC in the building was not working and had not been for some time!!
- They apologized half-heartedly and said they could offer me a refund if I left immediately. It was now 11pm mind you. I asked if they could help me find a different room downtown and they said no. As it was so late I then asked if I could leave in the morning and get a refund and they said no, only if I left immediately.
- THEN I was informed that they were shutting the water off daily all week from 10am until 4pm! They wouldn't say why so God only knows what other issues the building is having.
- I asked why they wouldn't either have this information on their website or inform people upon arrival BEFORE completing check in so they'd have an option to leave immediately but they didn't have an answer.
I finally had to call Hilton support and was able to get some credit but this was an absolutely horrible experience at a hotel that is so incredibly low quality (dirty, no AC, no water 25% of the time, no complimentary breakfast) that Hilton really needs to consider ending their contract with them. This was by far the worst experience I've ever had at a "Hilton" property. I've stayed at Super 8 hotels on trips due to no other option and had a much cleaner room with working water and AC.
Again, AVOID THIS HOTEL AT ALL COSTS, you'll be glad you did.

Locatie

There was no A/C. The shower had just a trickle coming out of the nozzle. The toilet hardly flushed. I continuously went to the front desk to complain. They gave me a fan for the room.

My stay started on a disappointing note. After a full day of travel, I arrived at the hotel and was met by a front desk employee who seemed unfriendly and acted as though I was inconveniencing her. The interaction became noticeably more pleasant once it was clear that I would be staying for 10 nights. I do appreciate being allowed to check in a little early.

When I entered my room, a maintenance worker was inside changing air filters, which was unexpected. The next morning, I discovered there was no hot water. I endured cold showers for two days before the hot water issue was finally resolved.

Unfortunately, the problems continued. On my last night, the air conditioning appeared to fail, and fans had been placed in the hallway for guests to use. The room became uncomfortable, and I woke up several times during the night feeling hot and sweaty.

To make matters worse, on the morning of checkout, I turned on the water hoping to take a shower before leaving and found that there was no water at all. The shower, sink, and toilet were all without service.

While I appreciate the early check-in, the combination of poor customer service, maintenance issues, lack of hot water, apparent air conditioning problems, and complete loss of water on checkout day made for a very disappointing stay.

Room shouldn’t have been occupied with unfinished bathroom renovation ie no shower curtain or rod, no bath towel racks , weak faucet pressure, minimal flat surfaces for toilet items. Took 3 days to resolve one problem

How closer was from the convention center

Got to the hotel and they canceled my reservation for this weekend without even sending me an email or calling. When I said I didn’t know where to go they laughed at me. Horrible service I don’t even know how they run a business. It still shows my reservation on the account. Don’t stay here

The location was perfect fit what I was doing.

Location

Great location and large rooms

Terrible experience. This hotel is undergoing a major renovation and is in total disarray. My room did not have a door knob on the bathroom door, just a hole, so the door could not be shut. The carpet was wet. The bathtub had sand (or something) in it. The room was not cleaned once during my stay. One day they turned off the water from 9 am to 4 pm. I am very surprised this hotel can call itself a Doubletree or a Hilton. It does not seem to meet basic standards.

The front desk staff were friendly. The room was set up nice and appeared to be clean.

Parking would have been convenient but the handi-cap parking was full of bath tubs. We had to ask to have them moved to park

The bed was very comfortable and we slept well.

Hilton/Doubletree rented this entire hotel out knowing the water will be shut off for the next two days from 9am-4pm. And the establishment next door has outdoor screen with soccer game on and volume wide open after 9pm. Not only can guests not use the restroom or wash their hands for the next two days, they can’t sleep either!
Reservation booked for two weeks and no advance warning.

Was excited to come here but holy moly this hotel is a nightmare. When we got here the sheet were not change, there was trash from the previous person that was staying here. The worst part the light to the door entrance is completely out. Would not recommend to anyone