Holiday Inn San Jose-Silicon Valley by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.7 (850 reviews)
1350 North First Street , San Jose , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Clean rooms
Overall good experience
Cons:
Dirty room
No hot water
Overpriced amenities

Categories

Cleanliness
6.7
Multiple mentions of the room being dirty and poor maintenance.
Service
9.2
Several positive mentions of staff interactions and management's willingness to help.
Location
8.7
Close proximity to the airport and Levi stadium received positive remarks.
Room Quality
7.2
Rooms were described as nice, but issues like cold water and cleanliness were noted.
Amenities
6.7
Lack of expected amenities like complimentary breakfast and poor bathroom facilities.
Value for Money
7.2
Some comments on the pricing being high relative to what is offered.
Food and Beverage
7.7
Positive feedback on the breakfast but noted complaints regarding missing items.
Overall Experience
8.2
Generally positive experiences with some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:50

Property Description

Convenient Location & Amenities

Holiday Inn San Jose - Silicon Valley provides easy access to major highways and is just minutes away from the airport. Guests can enjoy a swimming pool and complimentary WiFi during their stay.

Comfortable Accommodations

Each room at the hotel is equipped with a 50-inch flat-screen TV, work desk, and coffee-making facilities, catering to the needs of both leisure and business travelers.

Dining & Recreation

Indulge in California cuisine at Santa Cruz Restaurant, unwind at Pub Le Baron, or relax by the outdoor heated pool. The hotel also boasts a well-equipped fitness center for guests to stay active during their visit.

Book your stay at Holiday Inn San Jose - Silicon Valley now for a memorable experience!

Important information:

Guests must have a valid chip-enabled credit card/debit card with a guest name on the card. Cash is accepted in the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 850 reviews
Cleanliness: 6.7
Service: 9.2
Location: 8.7
Room Quality: 7.2
Amenities: 6.7
Value for Money: 7.2
Food and Beverage: 7.7
Overall Experience: 8.2
M
Mher • solo_traveller • nl
10
2026-06-18 • via Nuitee
J
Juan • couple • us
8
Great location, great customer service.
Pros:

Clean

Cons:

Overall, great place

2026-06-16 • via Nuitee
S
Sanchez • couple • us
10
2026-06-15 • via Nuitee
K
Khan • solo_traveller • pk
1
refund my security money
Pros:

nothing

Cons:

pathetic lady on reception, still waiting for my refund of security money, bugs and flies in the room.

2026-06-14 • via Nuitee
E
Eduardo • couple • us
9
2026-06-12 • via Nuitee
A
agnes • couple • us
10
Perfect!
Pros:

staff were approachable and all have very good customer service skills!

Cons:

some neighbors so noisy and this was close to midnight!

2026-06-10 • via Nuitee
H
Heidi • couple • us
4
Not good. Will never return. Would like my money back
Pros:

Nothing

Cons:

The location was horrible. In a bad area were I didn’t feel safe to walk anywhere
Had to move rooms because of the smell. Like wet carpet and cigarette smoke and mold. The shower was cold. The breakfast overpriced for the quality of food. The sheets were stained. The windows and drapes dirty. The elevators had expired safety permits.

2026-06-08 • via Nuitee
D
Daisy • couple • us
9
As usual it’s always a great time. Just wish they have at least two fire pits so everyone can enjoy.
Pros:

Location

Cons:

They only have 1 fire pit by the pool

2026-06-08 • via Nuitee
E
Edward • extended_group • us
10
Pros:

Very clean and good customer service

Cons:

Location

2026-06-08 • via Nuitee
M
Mary • family_with_children • us
4
Everyone was nice, but the location needs to be move. Maybe whoever is front desk can mask their attitude a little bit m
Pros:

The lobby was clean .

Cons:

The air circulation was bad . You can’t even open the windows when the room is very dusty. The location is not safe at all. It needs to be gated.

2026-06-07 • via Nuitee
M
Michelle • couple • us
7
2026-06-07 • via Nuitee
C
Claudia • solo_traveller • ar
7
2026-06-07 • via Nuitee
N
Nawal • solo_traveller • de
7
2026-06-06 • via Nuitee
S
Shan • solo_traveller • us
9
2026-06-05 • via Nuitee
B
Boomshane • solo_traveller • us
10
Pros:

Staff was amazing

Cons:

Staff and location

2026-06-04 • via Nuitee
H
Havan • couple • us
8
Good for the value of $.
Pros:

Conveniently located near my event

Cons:

Surrounding was not optimal with unsavory individuals. Felt unsafe .

2026-06-03 • via Nuitee
C
chao • couple • mx
9
Pros:

旧了点

2026-06-01 • via Nuitee
Y
Yasuhiro • solo_traveller • us
10
Great staying with appropriate service and environment
Pros:

設備がきれいで、スタッフの対応も良く。場所も駅の前で立地も良かった。朝食も申し分ない。

Cons:

無料のコーヒーや水が飲めるようなサービスがあっても良いと思いました。

2026-06-01 • via Nuitee
Y
Yana • solo_traveller • us
10
Comfortable and clean
Pros:

The bed was wonderful, cozy and comfortable

Cons:

I would like more than one coat hook in the bathroom.

2026-05-31 • via Nuitee
H
Helin • couple • de
8
2026-05-31 • via Nuitee