Holiday Inn - Ottawa Dwtn - Parliament Hill by IHG

Hotels
•
Westmont Hospitality Canada
7.9 (681 reviews)
402 Queen Street, Ottawa, Ontario , Ottawa , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
7.23
Several reviews mentioned issues with cleanliness, particularly in bathrooms.
Service
8.7
Mixed sentiments; some praised the staff while others had issues with the check-in process.
Location
8.74
Many reviews highlighted the great central location.
Room Quality
7.69
Rooms were generally nice, but some issues with noise and a few lacked proper maintenance.
Amenities
7.22
Some amenities lacking such as limited breakfast options and charges for parking.
Value for Money
7.68
Some perceptions of high prices in relation to the services offered.
Food and Beverage
7.73
Generally positive feedback on breakfast but noted lack of options.
Overall Experience
8.2
Positive experiences from most guests overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:38

Property Description

Modern Amenities and Features

Located in the heart of downtown Ottawa, Holiday Inn - Ottawa Dwtn - Parliament Hill offers modern guestrooms equipped with flat-screen TVs, mini-refrigerators, and complimentary toiletries. Guests can also enjoy the convenience of a tea/coffee maker and microwave in every room.

Dining and Fitness Options

Indulge in a culinary experience at the on-site Plate Gastropub (OPENING SOON) or stay active at the modern fitness centre during your stay. Whether you're a food enthusiast or fitness buff, this hotel caters to all your needs.

Convenient Location

With Parliament Hill and Byward Market just a short distance away, and shopping at Rideau Centre within reach, Holiday Inn - Ottawa Dwtn - Parliament Hill offers the perfect blend of convenience and comfort for your stay in Ottawa. Book now for an unforgettable experience!

Important information:

Please note that cash, debit and pre-paid credit cards are not accepted as a method of payment by this hotel.

Please note that the hotel offers limited on site self-parking for vehicles with a maximum height of 6 feet, subject to charges. Please contact the property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 30 per day.

Location

Guest Reviews

7.9
Based on 681 reviews
Cleanliness: 7.23
Service: 8.7
Location: 8.74
Room Quality: 7.69
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 7.73
Overall Experience: 8.2
D
Duffy1893 • family_with_children • de
8
2026-06-18 • via Nuitee
A
aaron • family_with_children • ca
8
was fine
Pros:

parking was fine

Cons:

no coffee in room

2026-06-16 • via Nuitee
P
Pamela • solo_traveller • nz
9
2026-06-16 • via Nuitee
B
Berberi • solo_traveller • ca
7
Pros:

Location is great, price is decent, and the place is clean, the staff is outstanding

Cons:

it is a bit old

2026-06-15 • via Nuitee
F
Frank Rorita • couple • ca
8
2026-06-15 • via Nuitee
K
Kitty • solo_traveller • ca
9
2026-06-15 • via Nuitee
S
Steven • solo_traveller • ca
10
2026-06-15 • via Nuitee
Y
Yevgeny • family_with_children • ca
8
2026-06-15 • via Nuitee
A
Artyom • family_with_children • kz
8
2026-06-15 • via Nuitee
D
Deniso • extended_group • ca
5
Pros:

location was good.

Cons:

Parking needs to be addressed. On the second day upon our return there were no parking spots. We were shocked by this and had to go find alternative parking at a near by hotel. This was very disappointing. Breakfast was exactly the same on both days. Plates smelled of egg. Need a bit more attention here.

2026-06-15 • via Nuitee
D
Denis • solo_traveller • ca
9
Despite the view, it was great , I enjoyed my stay and will be back
Pros:

Great location and the staff was excellent . Kelly during the day and Rayane and Irfan during the evening were helpful

Cons:

The view from my window was a wall about 10 feet from the window.

2026-06-15 • via Nuitee
S
Sneha • solo_traveller • in
8
Pros:

Location

Cons:

Would have preferred a bottle of water in the room

2026-06-14 • via Nuitee
H
Helena • solo_traveller • de
9
Pros:

Our stay exceeded our expectations. The hotel is perfectly located, the staff are exceptionally friendly, forthcoming and helpful, and our room was spacious, clean and very comfortable.

2026-06-11 • via Nuitee
S
Stephanie • solo_traveller • ca
10
2026-06-10 • via Nuitee
H
hugo • solo_traveller • ar
9
Recomendable
Pros:

Habitación amplia

Cons:

Nada

2026-06-08 • via Nuitee
B
Bob • solo_traveller • ca
7
2026-06-08 • via Nuitee
V
Viktor • family_with_children • ua
7
Pros:

Паркінг, місцерозташування.

Cons:

Вид з вікна, на сніданок немає вибору і доводиться довго чекати.

2026-06-07 • via Nuitee
J
J. • solo_traveller • nl
4
2026-06-05 • via Nuitee
N
Nath • extended_group • th
8
2026-05-30 • via Nuitee
A
Aurore • solo_traveller • fr
8
2026-05-29 • via Nuitee