Holiday Inn - Ottawa Dwtn - Parliament Hill by IHG

Hotels
•
Westmont Hospitality Canada
7.9 (676 reviews)
402 Queen Street, Ottawa, Ontario , Ottawa , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
7.23
Several reviews mentioned issues with cleanliness, particularly in bathrooms.
Service
8.7
Mixed sentiments; some praised the staff while others had issues with the check-in process.
Location
8.74
Many reviews highlighted the great central location.
Room Quality
7.69
Rooms were generally nice, but some issues with noise and a few lacked proper maintenance.
Amenities
7.22
Some amenities lacking such as limited breakfast options and charges for parking.
Value for Money
7.68
Some perceptions of high prices in relation to the services offered.
Food and Beverage
7.73
Generally positive feedback on breakfast but noted lack of options.
Overall Experience
8.2
Positive experiences from most guests overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:38

Property Description

Modern Amenities and Features

Located in the heart of downtown Ottawa, Holiday Inn - Ottawa Dwtn - Parliament Hill offers modern guestrooms equipped with flat-screen TVs, mini-refrigerators, and complimentary toiletries. Guests can also enjoy the convenience of a tea/coffee maker and microwave in every room.

Dining and Fitness Options

Indulge in a culinary experience at the on-site Plate Gastropub (OPENING SOON) or stay active at the modern fitness centre during your stay. Whether you're a food enthusiast or fitness buff, this hotel caters to all your needs.

Convenient Location

With Parliament Hill and Byward Market just a short distance away, and shopping at Rideau Centre within reach, Holiday Inn - Ottawa Dwtn - Parliament Hill offers the perfect blend of convenience and comfort for your stay in Ottawa. Book now for an unforgettable experience!

Important information:

Please note that cash, debit and pre-paid credit cards are not accepted as a method of payment by this hotel.

Please note that the hotel offers limited on site self-parking for vehicles with a maximum height of 6 feet, subject to charges. Please contact the property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 30 per day.

Location

Guest Reviews

7.9
Based on 676 reviews
Cleanliness: 7.23
Service: 8.7
Location: 8.74
Room Quality: 7.69
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 7.73
Overall Experience: 8.2
N
Nath • extended_group • th
8
2026-05-30 • via Nuitee
A
Aurore • solo_traveller • fr
8
2026-05-29 • via Nuitee
M
Michelle • family_with_children • us
8
Pros:

location was good, bar in hotel was continent

Cons:

parking

2026-05-28 • via Nuitee
S
Stephan Kinach • solo_traveller • ca
4
Too expensive for the quality
Pros:

Underground parking, location is great

Cons:

Room was beat up and bathroom drain was plugged with hair

2026-05-24 • via Nuitee
S
Saira • solo_traveller • pk
7
2026-05-21 • via Nuitee
T
Tatjana • solo_traveller • ca
8
May 2026
Pros:

Polite and helpful staff, clean room,location,

Cons:

No service elevator, parking space was tight. ,

2026-05-20 • via Nuitee
M
marc-antoine • solo_traveller • fr
10
2026-05-20 • via Nuitee
E
Erik • couple • ca
6
2026-05-20 • via Nuitee
B
Boubacar • family_with_children • ca
10
2026-05-20 • via Nuitee
A
Aymen • solo_traveller • ca
8
2026-05-19 • via Nuitee
K
kerchmar • couple • us
7
Pros:

Like the location, the staff was super friendly and helpful. Nice to have onsite parking

Cons:

Only complaint was the room was warm and when the air was turned down it didn’t get cooler. The rooms around us were a little loud but that is not a reflection on the hotel that’s the other people staying there.

2026-05-19 • via Nuitee
M
Margilyn • couple • ca
8
Pros:

It’s walking distance to most tourist attractions in downtown.

Cons:

The aircon is so loud/noisy but overall everything is good ❤️❤️

2026-05-16 • via Nuitee
I
Irena • solo_traveller • gb
10
Lovely staff!
Pros:

It was very comfortable. I found that every member of staff that I came into contact with was pleasant and helpful.

2026-05-13 • via Nuitee
A
Alyssa • couple • ca
9
Good affordable hotel in central location in Ottawa
Pros:

Good location. Comfy rooms

Cons:

Wish there was more to buy downstairs - ie: beer, wine for room

2026-05-12 • via Nuitee
M
Melanie • family_with_children • ca
8
2026-05-11 • via Nuitee
A
Amadi • solo_traveller • ca
8
2026-05-11 • via Nuitee
K
Karen • extended_group • ca
10
A comfortable stay.
Pros:

Helpful staff, clean environment, good mattress.

Cons:

Noise from the in room heater/air conditioner.

2026-05-10 • via Nuitee
A
aihua • couple • ca
8
不错。
Pros:

地理位置很好，靠近地铁站，出行方便，房间干净，床很舒适。

2026-05-09 • via Nuitee
B
Berberi • solo_traveller • ca
7
Pros:

The staff was really helpful and nice
The location of the hotel is also good

Cons:

It is an old hotel not well updated it
The room wasn’t that nice

2026-05-07 • via Nuitee
K
Kennedy • solo_traveller • au
9
Pros:

Comfortable bed, location and friendly staff

2026-05-06 • via Nuitee