Holiday Inn - Ottawa Dwtn - Parliament Hill by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8 (767 reviews)
402 Queen Street, Ottawa, Ontario , Ottawa , CA
+1 613-236-1133

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent, central location within walking distance of main attractions/Parliament Hill
Friendly and helpful staff reported by multiple guests
Comfortable beds and generally clean rooms reported by many
On-site restaurant praised for good food and desserts
Convenient walking access to shops/amenities
Cons:
Rooms often described as small/tight with bulky furniture limiting space
Inconsistent cleanliness: reports of urine smell at check-in and old/dirty carpets
Parking costly and cramped; some days parking full
Limited breakfast options (no buffet in some cases)
Noise from air conditioning/fridge in some rooms
Occasional rude/unhelpful front desk experiences and refund difficulties

Categories

Cleanliness
7
Mixed feedback: several guests praised clean rooms and washrooms, but multiple reports of poor cleanliness (urine smell on check-in, old/dirty carpets) and inconsistent housekeeping.
Service
8.5
Generally positive: many mentions of friendly, helpful staff and attentive restaurant/desk service; isolated negative incidents (rude front desk, difficulty obtaining a refund) lowered but did not dominate sentiment.
Location
9.5
Consistently praised as excellent—very convenient, within walking distance of Parliament Hill and main attractions; repeatedly highlighted as a primary advantage.
Room Quality
7
Mixed to negative on space: comfortable beds noted, but frequent complaints about very small/tight rooms, bulky furniture limiting luggage space, and occasional noise from AC/fridge.
Amenities
7.5
On-site amenities present (restaurant, parking), but parking is often described as expensive and cramped; no breakfast buffet in some cases and occasional noise from in-room appliances.
Value for Money
7
Perceived as average: good location and comfortable beds add value for many guests, but expensive/cramped parking, limited breakfast options and expectations vs price led some to feel it was overpriced.
Food and Beverage
8.5
Generally positive: the on-site restaurant and specific items (e.g., chocolate cake) received praise and friendly wait staff; some reviewers noted limited breakfast choices and no buffet.
Overall Experience
9
Overall sentiment leans positive: many guests reported excellent, relaxing stays and recommended the hotel, despite recurring issues with room size, parking and occasional cleanliness/service lapses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Modern Amenities and Features

Located in the heart of downtown Ottawa, Holiday Inn - Ottawa Dwtn - Parliament Hill offers modern guestrooms equipped with flat-screen TVs, mini-refrigerators, and complimentary toiletries. Guests can also enjoy the convenience of a tea/coffee maker and microwave in every room.

Dining and Fitness Options

Indulge in a culinary experience at the on-site Plate Gastropub (OPENING SOON) or stay active at the modern fitness centre during your stay. Whether you're a food enthusiast or fitness buff, this hotel caters to all your needs.

Convenient Location

With Parliament Hill and Byward Market just a short distance away, and shopping at Rideau Centre within reach, Holiday Inn - Ottawa Dwtn - Parliament Hill offers the perfect blend of convenience and comfort for your stay in Ottawa. Book now for an unforgettable experience!

Important information:

Please note that cash, debit and pre-paid credit cards are not accepted as a method of payment by this hotel.

Please note that the hotel offers limited on site self-parking for vehicles with a maximum height of 6 feet, subject to charges. Please contact the property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Location

Guest Reviews

8
Based on 767 reviews
Cleanliness: 7
Service: 8.5
Location: 9.5
Room Quality: 7
Amenities: 7.5
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 9
J
Jonathan • family_with_children • fr
9
Pros:

Très bon emplacement
Parking sur place
Bonne literie

Cons:

Bruit de la climatisation et du réfrigérateur dans les chambres

2026-10-27 • via Nuitee
S
Sylvain • couple • ca
9
2026-10-19 • via Nuitee
S
Sajid • family_with_children • ca
4
Only the location was the best but there was no proper cleanliness.
Pros:

The location was very nice and convenient.
One hotel staff member was very kind and even provided I-phone charger when we asked for it.

Cons:

The toilet was not very clean and there was smell of urine when we checked-in. Upon raising it with the staff, they just used fragrance to neutralize the odor but no proper cleaning was done.
On checking-in, the lady at reception mentioned about the best view from our room that was on 3rd floor. However, we were disappointed to see our room window was 80% covered with Holiday Inn logo that is at hotel entrance.

2026-10-19 • via Nuitee
C
Cassandra • couple • ca
10
This was an amazing and relaxing vacation.
Pros:

The staff was very friendly. The location was close to all of the attractions. Everything we wanted to see was within walking distance. There is a grocery store nearby. The restaurant on the property was a bonus with very good food. The vibe in the City was very relaxing and people were friendly.

2026-10-17 • via Nuitee
M
McKenzie • couple • ca
8
It was comfortable
Pros:

We did not receive breakfast ⁹

2026-10-16 • via Nuitee
J
Joumana • family_with_children • ca
5
Pros:

Washroom was good size and clean.

Cons:

Room was super tight, maybe the tightest room I have ever been in a hotel. The room size is faur, but the furniture is too bulky fir such a room i.e. the desk, the cabinet where coffee machine & fridge are stored.

2026-10-14 • via Nuitee
M
Maumic12 • family_with_children • de
8
Cons:

Es gibt dort kein Frühstücksbuffet, man kann nur a la Carte im Restaurant frühstücken

2026-10-13 • via Nuitee
B
Bhavjal • solo_traveller • ca
1
Pros:

I just liked the cleanliness.

Cons:

It was a pathetic stay with rude and unapologetic front desk staff. Rooms were damn small

2026-10-13 • via Nuitee
R
Roger • extended_group • ch
8
2026-10-13 • via Nuitee
M
Maxime • family_with_children • ca
9
C’est un endroit convivial
Pros:

Le staff etait très accueillant

Cons:

Le parking était full le premier jour

2026-10-13 • via Nuitee
G
Gerrit • couple • nl
9
Fantastisch!
Pros:

Heerlijke bedden. Goede locatie en parkeer faciliteiten. Het eten in ‘ The porch ‘ was prima!
Aardig en behulpzaam personeel. Leuke relaxte stad en alles op loopafstand.

Cons:

Nvt

2026-10-13 • via Nuitee
B
BERTRAND • couple • fr
9
2026-10-12 • via Nuitee
S
Simon • couple • ca
7
Moins propre
Pros:

L’accueil et personnel

Cons:

Chambre sans espace, tapis sur le plancher trop vieux et moins propre

2026-10-12 • via Nuitee
L
Linda • couple • ca
10
Pros:

The location was within walking of Parliament Hill and surroundings. The onsite restaurant was very good. Small but a good menu with tasty food at reasonable prices. Wait staff were very friendly and helpful. The hotel is older but the room was clean and comfortable.

Cons:

The cost of parking.

2026-10-12 • via Nuitee
J
JAMES • couple • ca
7
MANAGABLE BUT EXPECTED MORE FOR THE PRICE YOU CHARGED
Pros:

BEDS WERE VERY COMFORTABLE N CLEAN ROOMS

Cons:

THE PARKING WAS OVERPRICED FOR THE SMALL SARDINE CAN YOU GOT US TO PARK IN, CKED OUT 1 DAY EARLY WAS VERY DIFFILUCT TO GET THE HOTEL MANAGER TO OK A REFUND ON A 4 DAY STAY

2026-10-08 • via Nuitee
E
elodie2b • solo_traveller • fr
8
2026-10-08 • via Nuitee
G
genevieve • extended_group • ca
8
Pros:

Tout était bien à proximité des lieux de visite

Cons:

Rien

2026-10-08 • via Nuitee
I
Ingrid • couple • ca
8
Pros:

Breakfast was not included parking wasn't site

Cons:

No breakfast. Parking was.expensive and very cramped

2026-10-07 • via Nuitee
A
Abudu • couple • ca
8
2026-10-07 • via Nuitee
R
Rijk • couple • nl
8
2026-09-18 • via Nuitee