Willis Wellington Hotel

Hotels
7 (3670 reviews)
355 Willis Street , Wellington , nz

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Value for money
Good location
Friendly staff
Cons:
Cleanliness issues
Limited amenities
Room quality needs improvements

Categories

Cleanliness
6.75
Mixed reviews; some rooms were tidy, but others noted cleanliness issues.
Service
7.75
Staff were friendly and helpful, but there were some issues with unresponsive service.
Location
8.25
Great location mentioned multiple times, close to the city centre.
Room Quality
6.75
Rooms were described as basic, old, and needing maintenance.
Amenities
6.25
Limited amenities noted; gym was dated, and breakfast options were lacking.
Value for Money
8.25
Many reviews highlighted the hotel as excellent value for money.
Food and Beverage
5.25
Breakfast options were lacking and cafe not available.
Overall Experience
6.75
Generally satisfactory experience but with some significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:07

Property Description

Prime Location in Cuba Quarter

Located in the vibrant Cuba Quarter of Wellington, Willis Wellington Hotel offers a prime location just a short walk from Renouf Tennis Centre. Immerse yourself in the city's cultural hub and explore the nearby Aro Valley for mountain biking adventures.

Modern Amenities for Comfort

Each non-smoking room is equipped with a flat-screen TV, satellite channels, and free WiFi. Enjoy the convenience of a desk, refrigerator, and tea/coffee making facilities in every accommodation.

Convenient Access to City Attractions

With Wellington's popular café and boutique precinct just a 5-minute walk away and the picturesque waterfront a mere 20-minute stroll, Willis Wellington Hotel provides easy access to the city's top attractions. Book your stay now for a memorable Wellington experience.

Important information:

Please note that a valid photo ID and credit card are required on arrival. The credit card is required on arrival for which a pre-authorization will be required to cover any incidentals. Alternatively, a cash or Eftpos deposit of NZD$100 per day will be required as bond in addition the the total cost of your accommodations charges, with any extra refunded on departure.

All guests must sign the property's Terms of Stay.

Please note that there is a 2.50% charge when you pay with a credit card. Payments made by cash or Eftpos do not incur transaction fees.

Please note that a valid photo ID must be presented on check-in. A NZ drivers license, a valid foreign/local passport or a 18+ card are accepted only.

Please note that this property has a strict 'No Party Policy'.

A surcharge applies for arrivals outside of check-in hours. All requests for late arrival are subject to confirmation by the property.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

When booking 4 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: WLG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 20 per day.

Location

Guest Reviews

7
Based on 3670 reviews
Cleanliness: 6.75
Service: 7.75
Location: 8.25
Room Quality: 6.75
Amenities: 6.25
Value for Money: 8.25
Food and Beverage: 5.25
Overall Experience: 6.75
O
Olgicata solo_traveller nz
5
2026-07-10 via Nuitee
T
TW solo_traveller nz
6
Average condition
Pros:

Location

Cons:

Run down, stained curtains, water marks on walls, needs work

2026-07-10 via Nuitee
D
Dallas solo_traveller nz
8
Pros:

Nice, clean. Mostly quiet. Would stay here again.

Cons:

Road noise, but it is located in a busy area. You get what you pay for.

2026-07-07 via Nuitee
D
Danielle solo_traveller nz
5
Pros:

Large room

Cons:

Small heater and no bathroom fan. Blinds weren't in great condition

2026-07-07 via Nuitee
K
Kaminieli solo_traveller nz
9
Pros:

Location

Cons:

Bed was a good king size but it was not comfy

2026-07-07 via Nuitee
J
Jacquie solo_traveller nz
8
Pros:

Location was great and easy to walk to most places.

Cons:

No toiletries

2026-07-07 via Nuitee
J
Jacob solo_traveller il
7
2026-07-06 via Nuitee
D
Darren solo_traveller nz
4
Pros:

Location

Cons:

Smells like cigarettes in room

2026-07-06 via Nuitee
A
Aaron couple nz
8
Pros:

Clean tidy Was good

Cons:

Road noise but didn’t have double glazing so could hear it

2026-07-06 via Nuitee
A
Anita couple nz
9
A great central spot once more with everything we needed for a comfortable stay.
Pros:

Another great stay. Central to our son and walking distance to town. Our room had everything we needed. Memoree. at the front desk gave exceptional service which we really appreciated.

Cons:

Maybe sort out the rattling windows in 303. Also a hand towel would be god.

2026-07-05 via Nuitee
V
Vivienne couple nz
3
Would not stay again. Room would probably be too hot in summer with no heat pump available.
Pros:

Good large sized bed. Staff were helpful as to what we could do to dispose of my husband's colostomy bags while we were there.

Cons:

There was no electric blanket on the bed in the middle of winter. Had to ask for more blankets. Also got a heater.
No heating of any sort in the bathroom, no heated towel rail to help dry the towels. The step into the bath/shower was very deep and had to be very careful. Needed a hand rail on the wall to help with support so you didn't fall. Understood and was quite happy that our room would not be serviced for the 2 nights we were there, however we left the heater they gave us on while we went out for a while to keep the chill off the room, only to find that someone had been in our room while we were out and turned the heater off.

2026-07-04 via Nuitee
C
Chelsea solo_traveller nz
2
Cons:

How the reception staff scream at you for your room number when you’ve already checked in without providing hotel identification and it’s breaches privacy yelling out loud for your room number in front of the general public. This was a big issue when they stopped one of our key cards from working. Upon confrontation they said they will ask everyone who walks through the front door their room number which is disgusting. They have the right to ask confidentially and quietly for this information only if you are going to use hotel facilities. I would strongly recommend not staying here if you value your privacy.

2026-07-04 via Nuitee
A
Aozora - 아이조라 - 青空 solo_traveller jp
9
가성비와 위치로 선택하기에 괜찮은 호텔
Pros:

방이 아주 깨끗했고, 무엇보다 욕조에 뜨거운 목욕을 자주 할 수 있어서 몸의 피로를 풀기에 너무 좋았다. 위치도 도심과 떨어지지 않았고, 가까운 거리에 수퍼마켓 2곳과 1곳의 중국 음식점이 있어서 아주 편리한 위치였다.

Cons:

아무래도 많은 도로가 만나는 곳의 한가운데에 있어서 평일 아침은 좀 시끄러웠다. 그리고, 일부 메트리스의 꺼짐이 있어서 교체가 좀 필요할 것으로 보인다.

2026-07-03 via Nuitee
T
Tuawhenua extended_group nz
8
2026-07-01 via Nuitee
R
Ruth solo_traveller nz
8
Value for money.
Pros:

Great price. Value for money. Everything I needed.

Cons:

It's a little dated but perfectly functional, clean and comfortable. No complaints!

2026-06-28 via Nuitee
K
Kimberley solo_traveller nz
8
Pros:

Privacy, comfort, value for money.

2026-06-28 via Nuitee
S
Simon solo_traveller nz
7
2026-06-28 via Nuitee
J
JEFF solo_traveller nz
8
2026-06-28 via Nuitee
C
Colleen extended_group nz
6
Adequate. Would probably stay again. Good value for money.
Pros:

Clean beds. Good location.
Liked how the hotel communicated leading up to our stay. Staff most obliging.

Cons:

Heating poor. Heater on wall didn't work and free standing one poor quality. It was a cold night.

2026-06-27 via Nuitee
A
Alison couple nz
7
Great location budget accomodation. Our go to
Pros:

Location budget stays

Cons:

Window in our room seal had gone do no d moved with cold air.

2026-06-25 via Nuitee