Willis Wellington Hotel

Hotels
7 (3734 reviews)
355 Willis Street , Wellington , NZ

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Value for money
Good location
Friendly staff
Cons:
Cleanliness issues
Limited amenities
Room quality needs improvements

Categories

Cleanliness
6.75
Mixed reviews; some rooms were tidy, but others noted cleanliness issues.
Service
7.75
Staff were friendly and helpful, but there were some issues with unresponsive service.
Location
8.25
Great location mentioned multiple times, close to the city centre.
Room Quality
6.75
Rooms were described as basic, old, and needing maintenance.
Amenities
6.25
Limited amenities noted; gym was dated, and breakfast options were lacking.
Value for Money
8.25
Many reviews highlighted the hotel as excellent value for money.
Food and Beverage
5.25
Breakfast options were lacking and cafe not available.
Overall Experience
6.75
Generally satisfactory experience but with some significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:07

Property Description

Prime Location in Cuba Quarter

Located in the vibrant Cuba Quarter of Wellington, Willis Wellington Hotel offers a prime location just a short walk from Renouf Tennis Centre. Immerse yourself in the city's cultural hub and explore the nearby Aro Valley for mountain biking adventures.

Modern Amenities for Comfort

Each non-smoking room is equipped with a flat-screen TV, satellite channels, and free WiFi. Enjoy the convenience of a desk, refrigerator, and tea/coffee making facilities in every accommodation.

Convenient Access to City Attractions

With Wellington's popular café and boutique precinct just a 5-minute walk away and the picturesque waterfront a mere 20-minute stroll, Willis Wellington Hotel provides easy access to the city's top attractions. Book your stay now for a memorable Wellington experience.

Important information:

Please note that a valid photo ID and credit card are required on arrival. The credit card is required on arrival for which a pre-authorization will be required to cover any incidentals. Alternatively, a cash or Eftpos deposit of NZD$100 per day will be required as bond in addition the the total cost of your accommodations charges, with any extra refunded on departure.

All guests must sign the property's Terms of Stay.

Please note that there is a 2.50% charge when you pay with a credit card. Payments made by cash or Eftpos do not incur transaction fees.

Please note that a valid photo ID must be presented on check-in. A NZ drivers license, a valid foreign/local passport or a 18+ card are accepted only.

Please note that this property has a strict 'No Party Policy'.

A surcharge applies for arrivals outside of check-in hours. All requests for late arrival are subject to confirmation by the property.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

When booking 4 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: WLG

Location

Guest Reviews

7
Based on 3734 reviews
Cleanliness: 6.75
Service: 7.75
Location: 8.25
Room Quality: 6.75
Amenities: 6.25
Value for Money: 8.25
Food and Beverage: 5.25
Overall Experience: 6.75
E
ella • solo_traveller • nz
8
2026-10-13 • via Nuitee
J
John • solo_traveller • nz
5
Would recommend as good budget hotel.
Pros:

Good location, tidy but dull entrance, staff very capable.

Cons:

Room was pretty rough but clean. Customer screaming at reception - poor guy on reception - he was very professional though!

2026-10-12 • via Nuitee
E
ethan • solo_traveller • nz
2
Pros:

Price

Cons:

The smell. The stains. The bugs. Flickering lights

2026-10-12 • via Nuitee
J
Jimei • extended_group • cn
10
Pros:

房间很好,厕所宽敞而且有窗户

Cons:

周边没有多少超市餐厅

2026-10-12 • via Nuitee
M
Monicia • couple • nz
1
I would not recommend it to others.
Pros:

Location

Cons:

There was mold everywhere in the bathroom. The windows started leaking when it rained. The room smelt musky and one of the rooms only had 3 pillows whereas the other had 4. I booked for 3 adults and 1 child(2 rooms), however my father was stopped down stairs accused that he wasn’t staying here - I think more courtesy for customers would be great.

2026-10-11 • via Nuitee
A
Adam • couple • nz
5
2026-10-11 • via Nuitee
C
chigona • solo_traveller • nz
7
2026-10-10 • via Nuitee
G
Garry • extended_group • au
9
Enjoyable stay, friendly & very helpful staff. Thanks
Pros:

Location, room size

Cons:

Bathroom floor & bath not so great

2026-10-08 • via Nuitee
M
Mark • solo_traveller • nz
8
2026-10-08 • via Nuitee
T
Teresa • couple • es
9
Pros:

El hotel estaba muy bien, muy céntrico. Los empleados fueron super amables en todo momento. Hacía un poco de frío alguna de las noches, pero cuando descubrimos como encender la calefacción estaba todo perfecto ya.

2026-10-08 • via Nuitee
C
CHRISTELLE • solo_traveller • nz
7
Pros:

The room was spacious

Cons:

Very dated

2026-10-07 • via Nuitee
S
Swart • solo_traveller • nz
8
2026-10-07 • via Nuitee
K
Kimberly • family_with_children • nz
2
The staff walked into the room while we were sleeping. My room smelt musty
Pros:

I liked the option of 24 hour reception if needed and being able to store bags if you arrived early

Cons:

The room was quite run down could use a good fresh up

2026-10-07 • via Nuitee
M
Matthew • solo_traveller • au
1
False advertisement
Pros:

Location was good. That was all. Location.

Cons:

Cracked walls in the bathroom, staff were rude and not willing to help, snobby I would say. Parking was a lie. It's not reserved, it's first come first serve even though messaged ahead of time. Toilet leaked constantly. Laundry was not provided as promised.

2026-09-19 • via Nuitee
J
Jane • couple • nz
7
2026-09-19 • via Nuitee
M
Maike • extended_group • de
3
Never again.
Pros:

Parking available for 25 NZD

Cons:

Mouldy odeur in the room, dirty carpet, stains on blankets,, mould on shutters. Altogether very shabby and moreover loud.

2026-09-19 • via Nuitee
A
Andrew • extended_group • nz
6
Good
Pros:

The location for us was ideal .

Cons:

The hot water tap over the basin was non existent for quite some time.
Exiting the shower was a bit difficult due to the big step out down to the floor.
A hand towel would have been nice.

2026-09-18 • via Nuitee
G
Greenway • solo_traveller • nz
8
2026-09-18 • via Nuitee
J
JEFF • solo_traveller • nz
8
2026-09-16 • via Nuitee
G
Gill • family_with_children • nz
10
2026-09-12 • via Nuitee