Willis Wellington Hotel

Hotels
7 (3734 reviews)
355 Willis Street , Wellington , NZ

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Value for money
Good location
Friendly staff
Cons:
Cleanliness issues
Limited amenities
Room quality needs improvements

Categories

Cleanliness
6.75
Mixed reviews; some rooms were tidy, but others noted cleanliness issues.
Service
7.75
Staff were friendly and helpful, but there were some issues with unresponsive service.
Location
8.25
Great location mentioned multiple times, close to the city centre.
Room Quality
6.75
Rooms were described as basic, old, and needing maintenance.
Amenities
6.25
Limited amenities noted; gym was dated, and breakfast options were lacking.
Value for Money
8.25
Many reviews highlighted the hotel as excellent value for money.
Food and Beverage
5.25
Breakfast options were lacking and cafe not available.
Overall Experience
6.75
Generally satisfactory experience but with some significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:07

Property Description

Prime Location in Cuba Quarter

Located in the vibrant Cuba Quarter of Wellington, Willis Wellington Hotel offers a prime location just a short walk from Renouf Tennis Centre. Immerse yourself in the city's cultural hub and explore the nearby Aro Valley for mountain biking adventures.

Modern Amenities for Comfort

Each non-smoking room is equipped with a flat-screen TV, satellite channels, and free WiFi. Enjoy the convenience of a desk, refrigerator, and tea/coffee making facilities in every accommodation.

Convenient Access to City Attractions

With Wellington's popular café and boutique precinct just a 5-minute walk away and the picturesque waterfront a mere 20-minute stroll, Willis Wellington Hotel provides easy access to the city's top attractions. Book your stay now for a memorable Wellington experience.

Important information:

Please note that a valid photo ID and credit card are required on arrival. The credit card is required on arrival for which a pre-authorization will be required to cover any incidentals. Alternatively, a cash or Eftpos deposit of NZD$100 per day will be required as bond in addition the the total cost of your accommodations charges, with any extra refunded on departure.

All guests must sign the property's Terms of Stay.

Please note that there is a 2.50% charge when you pay with a credit card. Payments made by cash or Eftpos do not incur transaction fees.

Please note that a valid photo ID must be presented on check-in. A NZ drivers license, a valid foreign/local passport or a 18+ card are accepted only.

Please note that this property has a strict 'No Party Policy'.

A surcharge applies for arrivals outside of check-in hours. All requests for late arrival are subject to confirmation by the property.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

When booking 4 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: WLG

Location

Guest Reviews

7
Based on 3734 reviews
Cleanliness: 6.75
Service: 7.75
Location: 8.25
Room Quality: 6.75
Amenities: 6.25
Value for Money: 8.25
Food and Beverage: 5.25
Overall Experience: 6.75
M
Maike • extended_group • de
3
Never again.
Pros:

Parking available for 25 NZD

Cons:

Mouldy odeur in the room, dirty carpet, stains on blankets,, mould on shutters. Altogether very shabby and moreover loud.

2026-09-19 • via Nuitee
M
Matthew • solo_traveller • au
1
False advertisement
Pros:

Location was good. That was all. Location.

Cons:

Cracked walls in the bathroom, staff were rude and not willing to help, snobby I would say. Parking was a lie. It's not reserved, it's first come first serve even though messaged ahead of time. Toilet leaked constantly. Laundry was not provided as promised.

2026-09-19 • via Nuitee
J
Jane • couple • nz
7
2026-09-19 • via Nuitee
A
Andrew • extended_group • nz
6
Good
Pros:

The location for us was ideal .

Cons:

The hot water tap over the basin was non existent for quite some time.
Exiting the shower was a bit difficult due to the big step out down to the floor.
A hand towel would have been nice.

2026-09-18 • via Nuitee
G
Greenway • solo_traveller • nz
8
2026-09-18 • via Nuitee
J
JEFF • solo_traveller • nz
8
2026-09-16 • via Nuitee
G
Gill • family_with_children • nz
10
2026-09-12 • via Nuitee
J
Janice • solo_traveller • nz
9
Handy to CBD, public transport
Pros:

Very handy, good value for a reasonable price.

Cons:

Wasn't clear initially that parking is limited and an extra,fee.

2026-09-07 • via Nuitee
L
Louisa • family_with_children • nz
5
Great value for money and clean, but feel that the hotel has become very rundown lately.
Pros:

the location is great. the price is great. the room sizes are good. the bed was comfy. the sheets were clean and tidy. It was great to get a car park available. the shower was good and good to have a bath. the rooms were warm despite having no heater. The staff were so incredibly friendly and helpful!!

Cons:

the room was worn with patches in carpet. the towels were old and tired. the heater didn't work. there was no where to hang your wet towels and no daily cleaning - so this was important. the lighting wasn't great. having an armchair of some kind to sit in near the tv would have been good as it was a small TV and a long way away from beds. The foyer area is still nice although large stains on the couches there and someone in the foyer asked us where Work and Income was. She was on one of the couches surrounded by bags.

2026-09-07 • via Nuitee
M
Marianna Pimenta • couple • br
8
Pros:

I liked that the staff were very proactive.We had a problem in our first room with cleanness so they gave us an upgrade for free to recover the mistake.

2026-09-06 • via Nuitee
J
John • solo_traveller • nz
10
Pros:

The staff are very friendly and helpful.

2026-09-06 • via Nuitee
C
Col McCabe • solo_traveller • nz
7
Central wellington good find
Pros:

Central, large rooms,quiet.qell worth the money

2026-09-05 • via Nuitee
K
Keely • solo_traveller • nz
6
2026-09-03 • via Nuitee
D
Diane • couple • nz
6
Ok f
Pros:

Very handy location, clean and comfortable.

Cons:

not friendly if you have mobility issues, There are steps to reception but no ramp and the shower is over a very high bath so difficult to climb in and out.
Also staff are invisible

2026-09-03 • via Nuitee
W
Waikato Wanderer • couple • nz
7
Clean Comfy Budget Accommodation
Pros:

A great location for visiting family in Te Aro. A very budget room but CLEAN, bed comfy, has a fridge and tea making gear, and the staff are LOVELY!!! Have stayed a few times over recent years and tried a couple of other budget options in town but keep coming back! Excellent value for a clean bed.

Cons:

It's pretty tired (esp Bathrooms - but still CLEAN!!!). Not a full hotel as you know it but value for what you pay for.

2026-09-03 • via Nuitee
N
Natalia • couple • nz
6
Pros:

Our flight was cancelled - we just wanted somewhere to relax and sleep - Willis went over and beyond by checking us in really early. There is also a convenience store directly over the road to buy items that we needed

Cons:

No Microwave kitchen facilities
Was a bit outdated however clean and comfortable

2026-08-30 • via Nuitee
V
Viliame • couple • nz
4
Pros:

Nothing

Cons:

No free parking space

2026-08-27 • via Nuitee
J
John • couple • nz
2
Couldnt wait to leave If we could of left with a refund we would of
Pros:

the place is old Windows dont open No air conditioning Terrible perfume in the halls A plastic chair in the room -most uncomfortable Only service every 3 days. Chipped handbasin. Shower in the bath which is high to step into for the older person Button for the lift on ground needs multiple pressing to work Car ;parking $25 a night even if no bodies in it
Overall it is tired and the reception people not friendly Wou;ldnt stay or recommended ever

Cons:

Very uncomfortable room
No opening windows

2026-08-26 • via Nuitee
D
Derek Wenmoth • solo_traveller • nz
7
Basic but comfortable
Pros:

Excellent location with ready access to the motorway. Parking available also.

Cons:

Na

2026-08-26 • via Nuitee
S
Steven • family_with_children • nz
7
2026-08-24 • via Nuitee