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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Outdoor pool
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Grocery deliveries
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Wheelchair accessible
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Suites with Fireplace and Kitchen
Indulge in the comfort of a suite at Residence Inn San Jose Campbell, complete with a cozy fireplace, fully equipped kitchen, and stylish living area. Relax in the elegant ambiance of crisp white linens and dark wood furnishings with subtle red accents.
Relaxing Amenities including Pool and Hot Tub
Unwind in the outdoor swimming pool or hot tub, and maintain your fitness routine at the onsite fitness centre. Let go of your worries with dry cleaning services available at your convenience.
Delicious Daily Breakfast Buffet
Start your day right with a hot buffet breakfast offering a variety of cold and hot items, from scrambled eggs to Belgian waffles. Don't miss the fresh pastries and other delectable options to fuel your adventures in Campbell.
Experience comfort and convenience at Residence Inn San Jose Campbell - book your stay now!
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Location
Guest Reviews
Breakfast could have been better
Staff were friendly and efficient. Room was clean and comfortable.
Pool facilities could have been better. Would have liked wine for sale without having to leave property.
I will give 10 out of 10 for everything! Staff were very helpful and friendly
The biggest issue wasn't the mistake itself—it was the complete lack of customer service afterward. Despite bringing my concerns to the hotel's attention, no one took ownership of the situation. Even more disappointing, the General Manager never bothered to follow up, acknowledge the issue, or offer any resolution. Being ignored after a guest reports a problem is unacceptable.
Customer service is about communication and accountability. Mistakes happen at every hotel, but what separates a good property from a bad one is how those mistakes are handled. Unfortunately, this property failed on both counts.
The lack of professionalism, urgency, and follow-through left a very poor impression. As someone who works in the hospitality industry, I know how important guest recovery is, and this hotel missed every opportunity to make things right.
I cannot recommend this property based on the level of service I received, and I sincerely hope management begins taking guest concerns more seriously.
מאוד פונקציונאלי
יש בריכה
יש מטבח
יש ארוחת בוקר
ממש מה שצריך במחיר סביר
בפינת אוכל יש רק 2 כיסאות עוד אחד היה נחמד
We were traveling as 2 couples with a dog. The second story loft bedroom and second bathroom were good for our group. Good proximity to downtown San Jose attractions, shopping and restaurants. Breakfast was okay but not great.
We were given differing information by different staff members regarding breakfast information (it was not as good as we were originally told), access for our dog (different from what we were originally told). Also, the kitchen in the unit had very limited plates and utensils. Also you had to walk all the way to the office to get ice which wasn’t great considering it was raining.
But the biggest issue for us was that we had to pay $150 for our dog for a 1 night stay. They say it covers up to 5 days but I had that discussion when I initially called the property. But this was the only property near downtown that had a room to accommodate 2 couples and a dog. Based on all of the above I would likely not stay here again.
I been to this Hotel twice first time was a problem we had ask for a suite, they mess up !! Fine we argue the point but they didn’t took care of us. This last time. I made my reservation through the 800 #. I specifically ask not to give me un studio with a walking shower and that I needed it a bathtub I got the room I requested, the closest door was broke, the tub was dirty with a circle around disgusting!! It smells like mold ! Plus when i checked in THEY NEVER TOLD ME THAT I WAS GOING TO BE CHARGED $150.00 in case I damaged something!!! Really? Is damaged enough! What are tgey talking about? I couldn’t sleep because I couldn’t stop sneezing 🤧 all night long. If they are going charge $530.00 instead of $375.14 they need to let customers know!! I didn’t appreciate this kind of surprises!! I feel that they are very unprofessional disrespectful and incompetent! And dirty Il never go back
They need ti clean the Mold and renovate this Hotel for the price is not worth it
Location set up of room
Well the coffee cups were dirty coffee from guests before us were still in cups 🤢 so there were not washed just put back on the shelf
size of room and location
needs more phone plug ins near beds. Difficult to plug in cpap and phones at same time.
The location was convenient. The laundry facilities worked great.
We ended up with an accessible room, which was awkward and inconvenient. I pulled a chair into the bathroom so we would have a place to put our stuff down beside the sink.
Breakfast was good. there were options for everyone.
there is no vending machine so only what they provide as snacks. I think there s/b more options
We needed a hotel in the Campbell area at the last minute to be able to spend Mother's Day with my mom, who is well into her 90s. When we arrived tired, at 11 pm to check in, we were warmly welcomed, and then given a complimentary upgrade to a junior suite. It was so nice to fully unpack and unwind after a busy day in this spacious two-level suite. The complimentary breakfast the next morning had everything we could want for a quick bite. In short, our stay at the Residence Inn San Jose-Campbell was just about perfect.
Breakfast
Nothing - all was fine
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