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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Outdoor pool
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Grocery deliveries
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Wheelchair accessible
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Suites with Fireplace and Kitchen
Indulge in the comfort of a suite at Residence Inn San Jose Campbell, complete with a cozy fireplace, fully equipped kitchen, and stylish living area. Relax in the elegant ambiance of crisp white linens and dark wood furnishings with subtle red accents.
Relaxing Amenities including Pool and Hot Tub
Unwind in the outdoor swimming pool or hot tub, and maintain your fitness routine at the onsite fitness centre. Let go of your worries with dry cleaning services available at your convenience.
Delicious Daily Breakfast Buffet
Start your day right with a hot buffet breakfast offering a variety of cold and hot items, from scrambled eggs to Belgian waffles. Don't miss the fresh pastries and other delectable options to fuel your adventures in Campbell.
Experience comfort and convenience at Residence Inn San Jose Campbell - book your stay now!
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Location
Guest Reviews
Suites are great, spacious, and new.
Mattresses are comfortable.
Kitchen comes with all required utensils.
Breakfast was good but a little disappointing compared to how great everything else was.
Location
No lobby
The bed was comfortable.
But the property is in bad repair. I was really surprised. Chipped paint, tattered furniture. Dirty smudges on TVs and appliances. Dirty looking floors and carpet. The split level room could be great with tender loving care. But the outside was not inviting either. Dull chipped paint. When I drove up, I thought I was in the wrong place. I'm just thankful it was for only 1 night. In fact I changed my reason for being in town to an earlier time so that I could check out early.
Helpful staff. Comfortable beds. Well stocked kitchen. Nice landscaping. Nice selection of cardio machines and weights in the workout room.
Does need a bit of paint on a few window frames. One of the two treadmills was broken in the gym.
Accommodation costs are not high.
This was my first time using a sofa bed; I was prepared for it, but it was absolutely terrible. I would like a room with two proper beds.
Despite arriving early, the breakfast spread wasn't ready—at what time am I supposed to go to get a meal?
Breakfast could have been better
Staff were friendly and efficient. Room was clean and comfortable.
Pool facilities could have been better. Would have liked wine for sale without having to leave property.
I will give 10 out of 10 for everything! Staff were very helpful and friendly
The biggest issue wasn't the mistake itself—it was the complete lack of customer service afterward. Despite bringing my concerns to the hotel's attention, no one took ownership of the situation. Even more disappointing, the General Manager never bothered to follow up, acknowledge the issue, or offer any resolution. Being ignored after a guest reports a problem is unacceptable.
Customer service is about communication and accountability. Mistakes happen at every hotel, but what separates a good property from a bad one is how those mistakes are handled. Unfortunately, this property failed on both counts.
The lack of professionalism, urgency, and follow-through left a very poor impression. As someone who works in the hospitality industry, I know how important guest recovery is, and this hotel missed every opportunity to make things right.
I cannot recommend this property based on the level of service I received, and I sincerely hope management begins taking guest concerns more seriously.
מאוד פונקציונאלי
יש בריכה
יש מטבח
יש ארוחת בוקר
ממש מה שצריך במחיר סביר
בפינת אוכל יש רק 2 כיסאות עוד אחד היה נחמד
We were traveling as 2 couples with a dog. The second story loft bedroom and second bathroom were good for our group. Good proximity to downtown San Jose attractions, shopping and restaurants. Breakfast was okay but not great.
We were given differing information by different staff members regarding breakfast information (it was not as good as we were originally told), access for our dog (different from what we were originally told). Also, the kitchen in the unit had very limited plates and utensils. Also you had to walk all the way to the office to get ice which wasn’t great considering it was raining.
But the biggest issue for us was that we had to pay $150 for our dog for a 1 night stay. They say it covers up to 5 days but I had that discussion when I initially called the property. But this was the only property near downtown that had a room to accommodate 2 couples and a dog. Based on all of the above I would likely not stay here again.
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