Hotel Plaza Kokai Cancún

Hotels
•
Kavia Hotels
7.9 (815 reviews)
Avenida Uxmal 26 Super Manzana 2A , Cancún , mx
+52 998 193 3170

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Poor service quality

Categories

Cleanliness
7.06
Guests reported issues with dirtiness, including unclean bathrooms and leftover debris in rooms.
Service
8.03
While some guests found the staff friendly, there were significant complaints about service quality and responsiveness.
Location
9.07
Convenient location reported by multiple guests, close to public transportation and attractions.
Room Quality
7.52
Rooms were noted as spacious by some, but issues with cleanliness and condition were frequent.
Amenities
7.05
Limited amenities reported, including lack of hot water and issues with pool cleanliness.
Value for Money
8.51
Guests felt that the price was acceptable given the location, though issues were noted.
Food and Beverage
7.56
Some positives about meal quality, though breakfast not included has been mentioned.
Overall Experience
8.43
Mixed overall experiences, with substantial positives about location but significant negatives about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:23

Property Description

Convenient Location: Situated in the heart of Cancun, Hotel Plaza Kokai offers easy access to downtown, stunning beaches, and captivating Mayan attractions.

Comfortable Accommodation: The guest rooms at Hotel Plaza Kokai are thoughtfully furnished, providing a cozy retreat for both business and leisure travelers.

Proximity to City Attractions: Explore the vibrant city of Cancun with ease as shopping centers and cultural treasures are just a stone's throw away.

Experience the best of Cancun at Hotel Plaza Kokai - book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 815 reviews
Cleanliness: 7.06
Service: 8.03
Location: 9.07
Room Quality: 7.52
Amenities: 7.05
Value for Money: 8.51
Food and Beverage: 7.56
Overall Experience: 8.43
E
espinoza sotero • solo_traveller • mx
10
2026-07-25 • via Nuitee
J
Jonathan • solo_traveller • mx
7
2026-07-25 • via Nuitee
E
Espinoza Casares • solo_traveller • cr
9
Pros:

Precio y ubicación

Cons:

En realidad está cómodo para lo que lo necesitabamos

2026-07-24 • via Nuitee
M
Magally • solo_traveller • mx
10
Pros:

La habitación Servicio y ubicación

Cons:

La ducha, como que hay qud destupir los huequitos de la regadera para que salga bien el agua

2026-07-24 • via Nuitee
P
Perla • solo_traveller • mx
10
2026-07-19 • via Nuitee
W
Wilson • solo_traveller • pa
9
Buena
Pros:

Me gustotodo

Cons:

La habitación

2026-07-19 • via Nuitee
R
Rouxcool • couple • fr
3
À ne pas retenter !
Pros:

La situation proche de la station ADO et du petit marché local de vendeurs ambulants

Cons:

L’accueil, la chambre qui sentait le renfermé et l’humidité, la piscine en mauvais état (qui ne donne pas envie !) le rapport qualité prix très cher pour ce que c’était

2026-07-19 • via Nuitee
I
Ivan Sergio • couple • mx
10
Pros:

Excellent location, nice staff

2026-07-18 • via Nuitee
J
Jorge • solo_traveller • mx
10
Pros:

Buen lugar para descansar,, recomendable

Cons:

Todo muy ordenado

2026-07-18 • via Nuitee
M
Mehmet Nurullah • solo_traveller • tr
1
Very bad experience
Pros:

Nothing

Cons:

Dirty , expensive and old

2026-07-17 • via Nuitee
C
Chirag • solo_traveller • us
8
Good location
Pros:

Location

Cons:

Old

2026-07-14 • via Nuitee
A
Alma leticia • family_with_children • us
8
El personal muy amable, muchas gracias!!!
Pros:

Me gustó el precio y la limpieza

Cons:

Nos hospedamos 2 noches y no nos repusieron shampoo y las camas muy duras

2026-07-13 • via Nuitee
G
Gabriela Alejandra • solo_traveller • es
10
Pros:

La ubicación, y la.habotacion era bastante amplia y estaba muy limpia, también me gusto que tuviera restaurante

2026-07-09 • via Nuitee
D
Danniel • solo_traveller • co
10
2026-07-08 • via Nuitee
C
Christian • couple • ar
6
Si venis acá es solamente a dormir, no anda el wifi y en la zonas comunes no hay aire
Pros:

Lo único rescatable del hotel es que la camas son cómodas y el aire acondicionado anda excelente

Cons:

Propiedad muy antigua, el wifi NO llega a ninguna habitación, en las zonas comunes del hotel no hay aire así que por ende hace mucho calor

2026-07-07 • via Nuitee
A
Alondra • solo_traveller • mx
6
Pros:

La ubicación esta super bien, el baño esta bien..

Cons:

La habitación no me gustó.. la cama es incomoda.

2026-07-04 • via Nuitee
J
Josefa • couple • mx
10
2026-07-03 • via Nuitee
P
Patrick Jerry • couple • it
1
the room is different from the photos, with dim lighting and an unbearable smell. Let’s not even talk about the bathroom
Pros:

Nothing at all

Cons:

the room is different from the photos, with dim lighting and an unbearable smell. Let’s not even talk about the bathroom... this is a 2-star hotel at best.

2026-07-02 • via Nuitee
C
Castrillón • couple • co
5
2026-07-01 • via Nuitee
M
Mariela • couple • pe
4
Pros:

La ubicación y el aire acondicionado

Cons:

La piscina pequeña
La regadera no tenía presión de agua
No te dejan agua de cortesía ni manta
Es para pasar la noche u tener poco presupuesto
Las toallas percudidas
No hay desayuno incluido
La señal de la tele no era buena
No tienen agua caliente las 24 horas
Elementos del baño mala calidad

2026-06-29 • via Nuitee