Hotel Plaza Kokai Cancún

Hotels
•
Kavia Hotels
7.9 (766 reviews)
Avenida Uxmal 26 Super Manzana 2A , Cancún , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Poor service quality

Categories

Cleanliness
7.06
Guests reported issues with dirtiness, including unclean bathrooms and leftover debris in rooms.
Service
8.03
While some guests found the staff friendly, there were significant complaints about service quality and responsiveness.
Location
9.07
Convenient location reported by multiple guests, close to public transportation and attractions.
Room Quality
7.52
Rooms were noted as spacious by some, but issues with cleanliness and condition were frequent.
Amenities
7.05
Limited amenities reported, including lack of hot water and issues with pool cleanliness.
Value for Money
8.51
Guests felt that the price was acceptable given the location, though issues were noted.
Food and Beverage
7.56
Some positives about meal quality, though breakfast not included has been mentioned.
Overall Experience
8.43
Mixed overall experiences, with substantial positives about location but significant negatives about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:23

Property Description

Convenient Location: Situated in the heart of Cancun, Hotel Plaza Kokai offers easy access to downtown, stunning beaches, and captivating Mayan attractions.

Comfortable Accommodation: The guest rooms at Hotel Plaza Kokai are thoughtfully furnished, providing a cozy retreat for both business and leisure travelers.

Proximity to City Attractions: Explore the vibrant city of Cancun with ease as shopping centers and cultural treasures are just a stone's throw away.

Experience the best of Cancun at Hotel Plaza Kokai - book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 766 reviews
Cleanliness: 7.06
Service: 8.03
Location: 9.07
Room Quality: 7.52
Amenities: 7.05
Value for Money: 8.51
Food and Beverage: 7.56
Overall Experience: 8.43
O
orozco salas • solo_traveller • cr
9
Pros:

Fue una buena estancia cómoda y con instalaciones muy limpias gracias

Cons:

No todo estuvo muy bueno

2026-05-29 • via Nuitee
J
Juan • solo_traveller • pe
8
2026-05-26 • via Nuitee
S
susana • extended_group • mx
10
2026-05-26 • via Nuitee
C
Cinthia • extended_group • mx
10
Cons:

EL BAÑO ESTA PEQUEÑO, LE FALTA UNA PUERTA DE CRISTAL

2026-05-26 • via Nuitee
A
Adrian • couple • mx
9
Staff amable y buen trato
Pros:

Precio y ubicación

Cons:

Que se desconfiguraba la tarjeta cada vez que salía del hotel

2026-05-26 • via Nuitee
R
Rivera • family_with_children • mx
10
Amplio y cómodo.
Pros:

La ubicación del hotel, cerca de la terminal.

Cons:

La iluminación de la habitación.

2026-05-26 • via Nuitee
A
Anna • family_with_children • us
1
Don’t stay here
Pros:

Nothing

Cons:

Everything
Staff isn’t helpful hotel is moldy & dirty no fridge & wifi sucks

2026-05-26 • via Nuitee
C
Cinthia • solo_traveller • mx
10
Pros:

La ubicación estar perfecta te queda Serca muchos lugares del centro

2026-05-26 • via Nuitee
F
Francisco • solo_traveller • mx
9
2026-05-25 • via Nuitee
A
Alessio • solo_traveller • it
6
2026-05-20 • via Nuitee
T
Thales • couple • br
7
Great stay for the value.
Pros:

Everything was good. The room was comfy, showers were nice, and the air conditioning worked well. There were some marks from previous furniture and on the curtains, but that's just a small detail. I'd recommend staying here if you want a budget option, it's really close to the ADO terminal in Cancún and there are plenty of places to eat nearby.

Cons:

The only downside was some marks from previous furniture on the walls and stains on the curtains, but nothing major.

2026-05-20 • via Nuitee
B
Briana • solo_traveller • us
1
Pros:

Budget friendly .. good location

Cons:

Woke up with bug bites and itchy skin definitely could do with brand new linen

2026-05-19 • via Nuitee
M
Mehmet Nurullah • solo_traveller • tr
1
Pros:

Nothing

Cons:

Very ruth

2026-05-19 • via Nuitee
E
Enrique • solo_traveller • mx
10
Pros:

Todo

Cons:

Nada

2026-05-18 • via Nuitee
S
Sjoerd • solo_traveller • nl
10
2026-05-17 • via Nuitee
J
Jose • solo_traveller • cl
10
2026-05-16 • via Nuitee
E
Elidon • extended_group • it
10
2026-05-16 • via Nuitee
T
Taťana • couple • cz
10
2026-05-15 • via Nuitee
P
Pao • solo_traveller • mx
8
Pros:

Muy amable el de recepción y en el restaurante del hotel, cuarto muy amplio y cama muy cómoda

Cons:

Necesita una mantenimiento, principalmente el aire acondicionado pero pase una buena noche

2026-05-14 • via Nuitee
K
Kennon L • solo_traveller • us
9
Comfortable economics stay with great restaurant in pool
Pros:

Convenient location close to ADO station I really enjoyed the pool. They did keep the grounds clean every day and the restaurant next-door is excellent.

2026-05-14 • via Nuitee