Hotel Plaza Kokai Cancún

Hotels
•
Kavia Hotels
7.9 (805 reviews)
Avenida Uxmal 26 Super Manzana 2A , Cancún , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Poor service quality

Categories

Cleanliness
7.06
Guests reported issues with dirtiness, including unclean bathrooms and leftover debris in rooms.
Service
8.03
While some guests found the staff friendly, there were significant complaints about service quality and responsiveness.
Location
9.07
Convenient location reported by multiple guests, close to public transportation and attractions.
Room Quality
7.52
Rooms were noted as spacious by some, but issues with cleanliness and condition were frequent.
Amenities
7.05
Limited amenities reported, including lack of hot water and issues with pool cleanliness.
Value for Money
8.51
Guests felt that the price was acceptable given the location, though issues were noted.
Food and Beverage
7.56
Some positives about meal quality, though breakfast not included has been mentioned.
Overall Experience
8.43
Mixed overall experiences, with substantial positives about location but significant negatives about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:23

Property Description

Convenient Location: Situated in the heart of Cancun, Hotel Plaza Kokai offers easy access to downtown, stunning beaches, and captivating Mayan attractions.

Comfortable Accommodation: The guest rooms at Hotel Plaza Kokai are thoughtfully furnished, providing a cozy retreat for both business and leisure travelers.

Proximity to City Attractions: Explore the vibrant city of Cancun with ease as shopping centers and cultural treasures are just a stone's throw away.

Experience the best of Cancun at Hotel Plaza Kokai - book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 805 reviews
Cleanliness: 7.06
Service: 8.03
Location: 9.07
Room Quality: 7.52
Amenities: 7.05
Value for Money: 8.51
Food and Beverage: 7.56
Overall Experience: 8.43
J
Josefa • solo_traveller • mx
10
2026-06-27 • via Nuitee
J
Josefa • solo_traveller • mx
10
2026-06-27 • via Nuitee
L
Laurie • solo_traveller • us
10
Great Location, Great Service and Great Price
Pros:

The room was spacious and the Service was Great.

2026-06-26 • via Nuitee
A
angelos • couple • nl
7
2026-06-25 • via Nuitee
S
Steven • solo_traveller • us
8
Pros:

Roof top

Cons:

Pool was small

2026-06-25 • via Nuitee
N
Nicole • couple • gb
7
2026-06-25 • via Nuitee
E
Elidon • couple • it
10
Pros:

Ottimo posto .

2026-06-23 • via Nuitee
I
Ivana • solo_traveller • ar
10
Pros:

Exelente

Cons:

Nada

2026-06-23 • via Nuitee
E
Estefania • family_with_children • co
10
Super
Pros:

La ubicación super buena, muy acogerdo y seguro el hotel

Cons:

N/A

2026-06-23 • via Nuitee
R
Ran • solo_traveller • il
7
Cons:

Smells of cigarate in the rooms.

2026-06-21 • via Nuitee
G
GILBERTO COCOM PÉREZ • solo_traveller • mx
6
2026-06-20 • via Nuitee
L
Luis Hugo • couple • us
10
2026-06-17 • via Nuitee
P
Pablo • solo_traveller • mx
9
2026-06-14 • via Nuitee
J
jasmin • couple • co
7
Pros:

El aseo y central

Cons:

Que no tienen bebida , agua o café

2026-06-13 • via Nuitee
C
Claudia • solo_traveller • mx
10
Pros:

Todo en general

Cons:

La iluminación de las habitaciones

2026-06-11 • via Nuitee
D
Dragan • couple • ba
9
2026-06-10 • via Nuitee
M
Maayan • couple • il
8
2026-06-09 • via Nuitee
A
Adrian • solo_traveller • es
5
2026-06-07 • via Nuitee
M
Martinez • solo_traveller • pa
4
Mal servicio
Pros:

Nada

Cons:

Personal, mal servicio, poca disponibilidad para brindar una buena atención. Falta de estacionamiento, pediamos ayuda por autos mal estacionados y de la recepción no nos brindaban el apoyo, decian que no sabia de quien eran los carros y no podian hacer nada. En fin mala atención.

2026-06-06 • via Nuitee
F
Forestier • solo_traveller • fr
10
Pros:

Hôtel très bien placé à côté de la gare routière ADO, parfait pour arriver de l'aéroport et partir pour Holbox ensuite !
Le personnel est très gentil, la chambre était propre et les parties communes très sympa.

2026-06-06 • via Nuitee