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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Babysitting/child services
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Valet parking
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Hammam
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Non-smoking throughout
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Private parking
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Sun terrace
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Private check-in/check-out
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Beauty Services
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Manicure
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Hair Salon Services
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Walking tours
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Spa and Terraces
Indulge in the ultimate relaxation experience with free access to a spa, sauna, and hammam. Enjoy breathtaking views of Marseille's Old Port from one of the three terraces available at Sofitel Marseille Vieux-Port.
Gourmet Dining and Sky Lounge
Delight your taste buds at Les Trois Forts restaurant, offering gourmet cuisine and a selection of fine wines. Experience panoramic harbor views while savoring your meal. For a more casual setting, visit the brasserie 'Carré Bistromanie' for all-day dining and pastries. Unwind with cocktails at the Dantès Skylounge bar.
Convenient Amenities and Nearby Attractions
Stay connected with modern amenities like a flat-screen TV, iPod docking station, and 24-hour access to the fitness room. Benefit from private underground parking and explore nearby attractions such as Catalans Beach and the Château d’If accessible by ferry.
Book now for an unforgettable stay at Sofitel Marseille Vieux-Port.
There are 2 Superior Rooms adapted for wheelchair access. Please contact the property for further details.
• Breakfast may be taken at our restaurant with buffet-plate service, or in your room via Room Service.
• Room Service is available from 6:30am to 11:00pm.
7th floor terrace will be accessible with the brasserie menu from 12 p.m. to 2.30 p.m. and from 7 p.m. to 8.15 p.m. (last order).
• Our Dantès Skylounge Bar is open from 5:00pm to 1am.
Sofitel Spa & hairdresser :• Available by appointment only from Monday to Saturday, 10:00am to 8:00pm, and on Sundays from
10:00am to 7:00pm, in order to limit the number of people present within the Sofitel Spa.
• Reception at the hairdressing salon from 10 a.m. to 7 p.m., by appointment.
• Access to the wet / fitness area is accessible upon appointment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Locatie, personaal en kamer
Sofitel garde un bon niveau, mais ce n'est plus le 5 étoiles d'antan.
We love the breakfast very clean lots of chosen foods
View everything
le très grand confort de la literie et la vue fantastique depuis la chambre et depuis la terrasse du petit déjeuner. Très bon buffet du petit déjeuner.
Le cocktail (spritz Saint Germain) pris sur le roof était moyen, beaucoup trop sucré.
On nous avons attribué initialement la chambre 601 que nous avons changé car la chasse d'eau était défectueuse (très peu de pression d'eau), ce qui est étonnant pour un hôtel du niveau de Sofitel.
L’emplacement avec la magnifique vue sur le port
Ras
Quelle déception. Cet établissement est très loin des standards d’un hôtel 5 étoiles.
Chambre avec vue sur un mur. Une première impression qui donne immédiatement le ton. La chambre, en plus d’être vieillissante, est usée et la literie est d’une qualité médiocre, loin du confort attendu dans cette catégorie d’hôtel.
Les équipements ne relèvent pas le niveau : la télévision ne fonctionnait pas. Certes, on ne choisit pas un hôtel pour regarder la télévision, mais dans ce cas, pourquoi en installer une si elle est inutilisable ? Je vous mets au défi d’essayer de suivre une finale de Coupe du monde dans ces conditions.
Les nuits n’ont pas été plus reposantes. Pendant deux matins consécutifs, nous avons été réveillés par les camions de livraison juste sous nos fenêtres. Inadmissible pour un établissement qui se revendique 5 étoiles.
Mais le plus décevant reste clairement le petit-déjeuner : le choix est très limité, l’offre est pauvre et peu appétissante, et il n’y a aucun plat chaud proposé dans le buffet. Pour un hôtel de ce standing, on s’attend à un vrai petit-déjeuner digne de ce nom, avec davantage de variété et de qualité. Ici, il faut commander, et les délais pour simplement passer commande sont interminables. Le service manque clairement d’organisation et d’attention, ce qui rend ce moment encore plus frustrant.
Enfin, contrairement à ce que l’on pourrait attendre d’un hôtel de ce standing, il n’y a même pas de piscine extérieure.
Au final, ce qui choque le plus n’est pas un défaut en particulier, mais l’accumulation de toutes ces déconvenues. À ce niveau de prix, on s’attend à une expérience irréprochable. Ici, le rapport qualité-prix est tout simplement catastrophique. Cet hôtel n’est, selon nous, absolument pas digne de ses 5 étoiles.
Gostei da linda vista do Porto de Marselha.
Fiquei muito decepcionada, porque tinha uma única piscina para o Novotel e para o Sofitel, sendo que no Verão Europeu ela só pode ser usada pelo Novotel . Peguei um calor de 36 graus e não pude pegar sol na piscina, apesar de ver os hóspedes do Novotel usar a piscina.
Isto foi muito decepcionante!!!!!!
Tout
Rien
Location
When we arrived the bath tub had hair in it.
Not generally clean
L emplacement, la vue du rooftop
La vétusté des chambres
La qualité de prise en charge du personnel , la chambre .
Devoir réserver un créneau pour le SPA et qu il n’y ai pas de piscine sachant que le novotel en dessous profite du SPA du sofitel
Comodidade, conforto e serviços
Variedade do café da manhã
La chambre, le spa et le personnel. La vue depuis le restaurant.
Au déjeuner, il manquait chaque jour du pain sans gluten et le choix était limité pour le reste.
Nous nous réjouissions du repas gastronomique, mais le restaurant a refusé de nous le servir au vu de mes intolérance et les plats à la carte n'étaient pas digne d' un 5 étoiles, réputé gastronomique: une tranche de porc avec une sauce brune et 3 légumes...
Je vous laisse imaginer notre déception.
We stayed at Sofitel Marseille Vieux-Port for a few days in July and had a wonderful experience from start to finish.
The hotel is in a fantastic location overlooking the Old Port, and simply sitting on the terrace in the evening with a drink while watching the boats come and go became one of the highlights of our stay. The atmosphere was relaxed and quintessentially Marseille.
Our room was spotless, comfortable, and very well maintained. Every member of staff we interacted with was warm, welcoming, and genuinely helpful. What stood out most was that everyone acknowledged us with a smile, whether it was at reception, housekeeping, or in the restaurant—it made the hotel feel genuinely hospitable rather than simply professional.
Breakfast was also excellent, with a wide selection of fresh products and beautiful views over the harbour to start the day.
Overall, this was exactly the kind of stay you hope for: comfortable, effortless, and memorable. We would happily return the next time we’re in Marseille.
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