DoubleTree Suites by Hilton Hotel Boston - Cambridge

Hotels
•
Doubletree by Hilton
8.6 (858 reviews)
400 Soldiers Field Road , Allston , US
+1 617-783-0090

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Spacious rooms/suites (bedroom + living area)
Comfortable and large room space
Riverside location (Charles River) / nice location
In-room fridge and microwave
Good coffee selection
Good for families / good suite value for families
Cons:
Very poor customer service / no porters/doormen
Small pool
Some parts of hotel outdated
Very expensive / price inconsistencies
Poor soundproofing and noisy AC
Terrible transport access / hard to reach without Uber
Mouldy/blocked-drain odours and restaurant smells entering rooms
Limited beverage options and complimentary water not replenished
Doors slamming / noise from adjacent rooms

Categories

Cleanliness
8.5
Rooms are generally reported as clean with some dust, but recurring mouldy/blocked-drain smells in reception and food odours drifting into rooms were noted.
Service
6.5
Service received consistent criticism: reports of no porters/doormen, inconsistent staff responsiveness and one reviewer calling it the worst customer service they've experienced.
Location
9.5
Location praised for being next to the Charles River and described as 'nice' by several guests; however some reviewers criticized poor public-transport access and traffic difficulties.
Room Quality
9
Rooms/suites are spacious and good for families with bedroom + living area, fridge and microwave; negatives include some outdated areas, noisy AC and poor soundproofing.
Amenities
9.5
In-room amenities (fridge, microwave, coffee selection) are strong and valued by guests; on-site pool is present but noted as small and beverage options are limited.
Value for Money
7
Mixed impressions: suites can be good value for families, but other guests found prices high (one mention of room cost doubling) and complimentary water not consistently provided.
Food and Beverage
8.8
Coffee selection appreciated, but overall F&B criticised for very limited beverage options and restaurant odours that affected rooms.
Overall Experience
10
Despite service and some odor/noise issues, many reviewers highlighted standout positives (spacious suites, strong in-room amenities, excellent riverside location), producing a highly positive overall impression in several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 15:32

Property Description

Riverfront Location
Located along the picturesque Charles River, DoubleTree Suites by Hilton Hotel Boston - Cambridge offers a serene escape in the heart of the city.

Dining Options and Leisure
Indulge in a culinary journey at Boathouse 400 with delectable meals served throughout the day, or unwind at Fusion Lounge with refreshing drinks and small bites. Take a dip in the swimming pool or enjoy a live jazz performance at Scullers Jazz Club, all within the hotel premises.

Convenient Amenities and Nearby Attractions
Each guest room is equipped with modern conveniences like a microwave, refrigerator, and cable TV, ensuring a comfortable stay. With complimentary WiFi and shuttle service to top attractions including Harvard Square and Fenway Park, exploring Boston is a breeze.

Experience the perfect blend of comfort and convenience at DoubleTree Suites by Hilton Hotel Boston - Cambridge. Book your stay now for an unforgettable getaway.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

Please note that basic WiFi is free. Premium WiFi is available for an additional charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Location

Guest Reviews

8.6
Based on 858 reviews
Cleanliness: 8.5
Service: 6.5
Location: 9.5
Room Quality: 9
Amenities: 9.5
Value for Money: 7
Food and Beverage: 8.8
Overall Experience: 10
G
Gretchen • solo_traveller • us
8
2026-10-28 • via Nuitee
F
Feiber Alejandro • couple • us
10
Un día de relajamiento profundo
Pros:

Eran bien amplias y cómodas

Cons:

La piscina un poco pequeña

2026-10-27 • via Nuitee
J
jungyun • family_with_children • kr
1
About customer service
Cons:

The hotel with the worst customer service I've ever experienced

2026-10-25 • via Nuitee
J
Jared • extended_group • us
10
2026-10-21 • via Nuitee
R
Rose • family_with_children • us
9
We love it! It’s kinda hard to get to it with traffic, but the of the river is fantastic!
Pros:

It’s right where the Charles river is

Cons:

Some part of the hotel is outdated

2026-10-21 • via Nuitee
R
Rose • family_with_children • us
9
2026-10-21 • via Nuitee
P
Paul • solo_traveller • us
8
Convenient location, comfortable accommodations,
Pros:

Nice location.

Cons:

Very expensive.

2026-10-20 • via Nuitee
Y
Yuki • solo_traveller • jp
10
2026-10-20 • via Nuitee
N
Norbert • solo_traveller • pl
9
2026-10-20 • via Nuitee
D
Dror • couple • il
10
2026-10-19 • via Nuitee
L
Li • couple • us
7
2026-10-17 • via Nuitee
J
Jintao • solo_traveller • us
5
Pros:

空间很大。

Cons:

隔音不好，尤其是楼上的声音。

2026-10-16 • via Nuitee
P
Paulo • family_with_children • br
6
Pros:

location is terrible. No public transportation nearby. You have to rely on Uber or the few times the Hotel Van is available.

Cons:

location in terms of transportation is awful.

2026-10-16 • via Nuitee
S
Susana • family_with_children • ec
9
2026-10-16 • via Nuitee
T
Tanud • solo_traveller • th
8
Cons:

I encountered an inconsistent experience regarding my receipt issuance. I booked via Booking.com and requested the front desk to add my company name and address to the receipt.

I had two separate stays:
First stay (Oct 1–4): The front desk staff handled my request smoothly and added the details without any issue.
Second stay (Oct 9–10): The staff member refused, claiming it was impossible due to third-party booking restrictions, even though I made the exact same request and showed the receipt from my first stay as reference.

It was confusing and frustrating that one staff member could do it easily, while another claimed it was impossible. Additionally, the second staff member's facial expressions and body language felt unwelcoming and negative.

To be fair, I appreciate that they eventually tried to help by manually issuing a separate document to include the required information (ending up with two documents for the second stay). However, staff training and customer service consistency definitely need improvement.

2026-10-12 • via Nuitee
M
Max • family_with_children • us
1
2026-10-12 • via Nuitee
O
Obiageli • solo_traveller • ng
5
No frills, basic services and amenities and no luggage assistance
Pros:

The rooms are spacious - they are suites so having a bedroom and a living room with additional bed is good value particularly if you are travelling as a family. The rooms are generally clean, some dust here and there, but the standard was ok. The bathrooms are ok, standard. The other benefit of the suites is the fact that you have a fridge and microwave. Coffee drinkers will enjoy the selection, there were no other beverage options provided.

Cons:

I stayed here in September 2026 for a total of 3 nights (2 night visit in early September and a further night 3 weeks later). Visit 1, i arrived at about 10pm and there were no porters or doormen to help me take my 2 heavy suitcases from the taxi to the reception to check in and then up to my room - imagine coming off a long 10 hour + flight and having to handle your luggage by yourself. On checking out I was pleased that when i requested assistance with my luggage that it was provided - the receptionists double up as porters apparently.
My luggage was put on a trolley and wheeled downstairs to the reception. Unfortunately no further assisstance was provided so i had to wheel the trolley out of the reception area to the uber when it arrived.
The second visit was similar on arrival - no help, and then when i checked out and requested assistance, the 'helper' was a no show - i waited 0 minutes. This was not a great experience especially as during my second visit the price paid for the room was double that of the first.

The hotel suffers from odours - there was a mouldy / blocked drain smell in the reception and waiting area on both visits and in the morning food odour from the restaurant find their way into the room.

Noisy air conditioning was a challenge on my first visit. The AC switches on and off constantly and it will keep you up if you, like me, prefer peace and quiet at bed time. The AC technician examined it and confirmed that several other people had complained about the same thing and that there was no solution. The noise from adjacent rooms also carried especially the main room doors which slam shut.

Budget hotel - Water needs to be bought as the two complimentary bottles provided are not replenished. Staff were mixed in terms of friendliness and responsiveness. There were one or two lovely ones whose names i should have gotten to give them kudos.

2026-10-12 • via Nuitee
Y
Yulin • family_with_children • sg
8
很好
Pros:

房间很宽大

2026-10-11 • via Nuitee
S
Shuli • family_with_children • il
8
2026-10-10 • via Nuitee
L
Laura • couple • us
9
Pros:

The location and the room

Cons:

Fees for parking at hotel

2026-10-08 • via Nuitee