Town Inn Suites Hotel

Loved everything about this hotel and the location and the staff

1. Check-in experience and deposit policy

The first issue occurred during check-in, when I was asked to provide a $100 deposit using my credit card. Surprisingly, the credit card I regularly use worldwide was not accepted by your payment terminal.

When I offered to provide the deposit in cash instead, the staff informed me that this was not possible. Unfortunately, no alternative payment method or solution was offered.

I believe this situation was not handled appropriately. The lack of flexibility and assistance created unnecessary stress and made for a very disappointing first impression of the hotel.

2. Housekeeping and room cleaning services

On our second day, after spending the entire day outside the hotel, we returned to find our room exactly as we had left it. There were no fresh towels, the bed had not been made, and the room had not been cleaned.

When we contacted the front desk, we were informed that housekeeping services were provided every other day. This policy had never been communicated to us during check-in or disclosed in the information provided through Booking.com.

The staff then offered to arrange daily housekeeping starting the following day, which we gladly accepted.
At that evening, new towels were delivered to our room inside of a plastic bag and they were given in my hands by the door. The towels on the floor were not collected and it was simply unprofessional and not good looking at all.

On our fifth day, the same issue occurred again: our room had not been cleaned as expected.

At that point, we decided not to complain again, as we felt that our previous concerns had not been given the appropriate attention and that raising the issue once more would likely not lead to a satisfactory resolution.

It was only on our final evening that the concierge asked about our experience at the hotel. By that point, we had already lost confidence that our concerns would be properly addressed.

Muebles y baño muy antiguos

The only thing was the shower seemed to be leaking? Every time someone took a shower, there’d be a pool of water from the bottom of the shower to under the door to outside the bathroom

Nothing

That the place did not have a fire exit in are room they had it lock
That my window had a board coving it, all the laminate boards was warped in the room
The room was going through construction I'm assuming the patio was all but up and had at no access

We asked for a high chair for our son but they didn’t have one. They do now though for future reference since we bought one and left there.

They made renovations in the hotel during the days which were very loud and they hadn’t warned us before hand. It woke our baby up a few times.

We also had a leak from our bathroom ceiling that we had to point out two days in a row. The second day they offered us to switch rooms which we appreciated as it’s good service.

Very minor things - need hooks for bathroom towels. Hooks by the door for coats would also be good. Only 1 bowl in cupboards.

Nada a destacar

N/A

Quartier peu fréquentable le soir, aucun rideau ni porte fermée pour séparer le salon de la chambre (2 lits) donc on dort en plein jour