Quality Hotel & Suites At The Falls

Hotels
•
Quality Inn
6.4 (2518 reviews)
240 First Street , Niagara Falls , US
+1 716-406-4132

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
Heating
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Review Highlights

Pros:
Excellent location — walking distance to the falls
On-site pool/hot tub and proximity to local restaurants/bars
Some staff (front desk) reported as helpful
Occasional good value for money
Cons:
Widespread cleanliness problems (dirty lobby, breakfast area, stained bedding, mildew)
Breakfast limited and breakfast area/staff issues
Poor follow-through from staff and service inconsistencies
Amenities often unavailable or overcrowded (hot tub, bar), limited parking
Room maintenance problems (drains, remotes, doors, missing blankets) and general disrepair

Categories

Cleanliness
3.5
Multiple reviews describe rooms, lobby and breakfast area as very dirty, stains on bedding, mildew in bathroom and general lack of housekeeping; clear negative sentiment.
Service
7.5
Mixed reports: several staff members (front desk) described as friendly and helpful, but many complaints about no follow-through, rude breakfast staff and errors (room given away); overall service is inconsistent but competent at times.
Location
8.5
Consistently praised: walking distance to the falls and convenient to local attractions; location is a major positive across reviews.
Room Quality
6.5
Rooms show mixed quality — some were clean and comfortable per a few reviews, others had maintenance issues (slow drains, non-working remotes, doors, missing blankets) and signs of wear; average room condition.
Amenities
7
Property has pool/hot tub and a bar on paper, but guests reported a small/overcrowded hot tub, bar often not staffed and limited parking; amenities exist but are inconsistently usable.
Value for Money
6.7
Mixed value perception: some guests noted good value for proximity to the falls, others felt facilities and cleanliness did not justify the price; slightly above average overall.
Food and Beverage
5.5
Breakfast frequently criticized for limited options, dirty/poorly maintained breakfast area and unfriendly breakfast staff, though a few guests found the breakfast acceptable on some days.
Overall Experience
6
Overall sentiment is mixed-to-negative: excellent location but frequent cleanliness, breakfast and follow-through issues led to disappointment for many guests; experience averages slightly below the midpoint given positives and serious negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Luxurious Amenities and Prime Location

Indulge in comfort and convenience at Quality Hotel & Suites At The Falls. Each room is thoughtfully equipped with modern essentials like a refrigerator, microwave, and a coffee maker. Unwind in the indoor pool or hot tub after a day of exploring nearby attractions like Maid of the Mist and Seneca Niagara Casino.

Close Proximity to Major Attractions

Located just steps away from Niagara Falls State Park and a short distance from Hyde Park Golf Course, our hotel offers the perfect blend of relaxation and entertainment.

Modern Comforts and Entertainment

Stay connected with free Wi-Fi and enjoy your favorite shows on the flat-screen cable TV. With a hairdryer, clock radio, and a work desk in every room, Quality Hotel & Suites At The Falls ensures a pleasant stay for all guests.

Book now and experience the ultimate stay at Quality Hotel & Suites At The Falls!

Important information:

Credit card provided during the time of reservation is authorized upon cancelation policy expiration for first night's room and tax.
Credit card can be changed upon arrival if preferred.
Authorization released upon check out.

Should the credit card decline an attempt will be made to reach guests prior to cancelation.

If a valid authorization is not secured the reservation may be canceled at management's discretion.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.4
Based on 2518 reviews
Cleanliness: 3.5
Service: 7.5
Location: 8.5
Room Quality: 6.5
Amenities: 7
Value for Money: 6.7
Food and Beverage: 5.5
Overall Experience: 6
M
mark • family_with_children • gb
2
Cheap but not worth the health risks
Pros:

Good location

Cons:

Very dirty, run down, neglected. We didn’t even make it past reception. We saw the restaurant and how dirty it was, same with the lobby and didn’t even want to see the rooms. We booked into another hotel which was superb.

2026-10-28 • via Nuitee
D
David • family_with_children • us
10
2026-10-28 • via Nuitee
P
Perez • family_with_children • us
7
Pros:

La ubicación fue perfecta, muy cerca del parque y fácil acceso

Cons:

El personal encargado del desayuno fue muy desagradable y el área para desayunar estábamos oscura y sucia, sin duda don cosas a mejorar y el desayuno tenia muy pocas opciones

2026-10-27 • via Nuitee
E
edward • couple • us
7
Not sure if we would stay there again, however the location was very good but there were many hotels
Pros:

Breakfast was what I expected

Cons:

It was advertised that there was a bar/longe there and there wasn't due to a bartender quitting....per a staff member. Also the advertised hot tub was very small and completely packed so we didn't get to use that either

2026-10-26 • via Nuitee
A
April Copeland McQueeney • family_with_children • us
8
2026-10-25 • via Nuitee
G
Gowtham • family_with_children • us
1
Ridiculous
Pros:

Ignorance staff. Dont recommend to anyone

Cons:

Many. Never go to this

2026-10-24 • via Nuitee
Z
Zuzel • extended_group • pr
4
Pobre
Pros:

Muy feo lugar. Mesas sucias. Muy pobre y mal gusto. No había servicio.

Cons:

Servicio. Personas atendiendo y ofreciendo opciones a un desayuno "por cumplido". Podernos sentar en mesas limpias y ambiente agradable. Eso parecía un almacén, no un comedor.

2026-10-24 • via Nuitee
A
Altaichi • couple • us
9
2026-10-24 • via Nuitee
D
Damaris • family_with_children • at
6
Cons:

Der Frühstücksbereich ist eigentlich eine Bar bzw. ein Lokal, es war alles superdreckig vom Vorabend. Die Bettdecke hatte mehrere deutliche Flecken.

2026-10-23 • via Nuitee
A
Anthony • family_with_children • us
3
Pros:

Liked the location

Cons:

Our unit didn't work was very cold
The sink didn't drain

2026-10-23 • via Nuitee
X
xi • family_with_children • us
4
2026-10-23 • via Nuitee
K
Katrina • extended_group • us
4
Nice convenient location but hotel was dirty & staff did not follow thru. Parking limited
Pros:

The Location to Niagra Falls and the State Park was good and convenient. Liked having a Hot tub and swimming pool. Most of the staff was friendly but no follow thru with requests.

Cons:

1) Parking: some onsite otherwise have to pay to park offsite in the parking garage
2) The room was dirty upon arrival in the bathroom and tiled area. Asked 3 days in a row to different staff members to have it cleaned and No follow thru--disappointing
3) Elevators dirty
4) Good on Sunday but the rest of the time either out of food, condiments and plates/silverware

2026-10-22 • via Nuitee
G
Gutierrez • family_with_children • us
10
2026-10-22 • via Nuitee
S
Sharon • extended_group • us
8
2026-10-21 • via Nuitee
M
Marlys • extended_group • us
6
The hotel was ok given the location to the falls and local bars and restaurants.
Pros:

Location was great as it was a quick walk to the falls. The breakfast was good but the area was to small for the number of guests and not enough seating location. We tried the hotel bar, but no one was working during the hours listed.

Cons:

Too many kids running around. It was very noisy and congested.

2026-10-20 • via Nuitee
M
Mun Cha • couple • us
5
Pros:

POOR

2026-10-19 • via Nuitee
A
Amy • couple • us
3
I was very disappointed.
Pros:

I did manage to luck into a free parking space.

Cons:

The bathroom was filthy. Our door only closed completely if we lifted it up to click into place. It was nothing like the pictures on the website.

2026-10-19 • via Nuitee
J
Jimmy • extended_group • us
6
Pros:

Ubicación y el personal

Cons:

El baño con mucho hongo-moldew

2026-10-18 • via Nuitee
E
Edward • family_with_children • us
5
Excellent staff, old un maintained facilities.
Pros:

Front desk day staff was very helpful

Cons:

Breakfast was disappointing, no made service for 3 days, bathroom wall attachments paper holder, towel racks were broken from the wall, the general condition of the hotel needs an update, painting , flooring etc.

2026-10-17 • via Nuitee
J
John • couple • us
9
2026-10-17 • via Nuitee