Quality Hotel & Suites At The Falls

Hotels
•
Quality Inn
6.5 (2491 reviews)
240 First Street , Niagara Falls , us

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
Amenities not as advertised

Categories

Cleanliness
4
Multiple reviews mentioned issues with cleanliness, including dirty bathrooms and unkempt carpets.
Service
9
Staff were mentioned positively several times, providing good service and assistance.
Location
9
The location received consistent praise for being close to attractions and amenities.
Room Quality
6
Some concerns about room conditions, such as maintenance issues and outdated furniture.
Amenities
5
Mixed reviews on amenities, with complaints about the closed pool and limited breakfast options.
Value for Money
6.5
Guests expressed varying opinions on value, with some considering it acceptable despite issues.
Food and Beverage
5.5
Breakfast quality received negative feedback, but some guests appreciated the convenience.
Overall Experience
7
The overall sentiment indicated a mixed experience, balancing the positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:26

Property Description

Luxurious Amenities and Prime Location

Indulge in comfort and convenience at Quality Hotel & Suites At The Falls. Each room is thoughtfully equipped with modern essentials like a refrigerator, microwave, and a coffee maker. Unwind in the indoor pool or hot tub after a day of exploring nearby attractions like Maid of the Mist and Seneca Niagara Casino.

Close Proximity to Major Attractions

Located just steps away from Niagara Falls State Park and a short distance from Hyde Park Golf Course, our hotel offers the perfect blend of relaxation and entertainment.

Modern Comforts and Entertainment

Stay connected with free Wi-Fi and enjoy your favorite shows on the flat-screen cable TV. With a hairdryer, clock radio, and a work desk in every room, Quality Hotel & Suites At The Falls ensures a pleasant stay for all guests.

Book now and experience the ultimate stay at Quality Hotel & Suites At The Falls!

Important information:

Credit card provided during the time of reservation is authorized upon cancelation policy expiration for first night's room and tax.
Credit card can be changed upon arrival if preferred.
Authorization released upon check out.

Should the credit card decline an attempt will be made to reach guests prior to cancelation.

If a valid authorization is not secured the reservation may be canceled at management's discretion.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.5
Based on 2491 reviews
Cleanliness: 4
Service: 9
Location: 9
Room Quality: 6
Amenities: 5
Value for Money: 6.5
Food and Beverage: 5.5
Overall Experience: 7
K
Kumar • solo_traveller • us
8
2026-05-22 • via Nuitee
S
sharath • family_with_children • us
10
2026-05-22 • via Nuitee
J
János • solo_traveller • ro
8
2026-05-21 • via Nuitee
S
Siva • family_with_children • us
8
Pros:

There is no space for parking the car.

2026-05-21 • via Nuitee
V
Varunkumar • solo_traveller • us
6
Okay okay
Pros:

Some how okay for the price

Cons:

Would have improved more.

2026-05-21 • via Nuitee
S
Sevanand • solo_traveller • za
5
Dissappointing
Pros:

The room was very comfortable and big.
Nice.

Cons:

The bathroom is very tight, and the wash basin is outside the bathroom. At the end of the bedroom. If someone is sleeping, they can hear the next person washing and brushing.
The check-in person was friendly.
The check out lady was not helpful. We asked for our bags to be stored, and she said they don't have space. When I saw the storage, our bags would have fitted.
The manager said if they checked out, sorry we can't help, and walked away.
Most disgusting. Not attempt made to assist.
They have the don't care attitude.

2026-05-21 • via Nuitee
S
Steve • couple • us
6
2 Star motel in my mind.
Pros:

The location was nice

Cons:

Dirty and Mondays breakfast was very limited for food.

2026-05-19 • via Nuitee
K
Kimberly • solo_traveller • us
2
Pros:

They don't have enough parking for everyone at the hotel. You then have to purchase a parking space down the road about half mile in a garage that they WILL NOT reimburse you for. I had an elderly/disabled person with me and they couldn't walk that far. After asking about if they possibly had anything closer to accommodate my mom they staff proceeded to kick us out of the hotel saying they had enough from my mouth. They also stated they WILL NOT refund any of my money back. So I paid for 2 nights that I didn't get to stay. NEVER WILL I SUGGEST ANYONE STAY AT THIS LOCATION!!!!!!! I asked to speak with management and was told NO management doesn't need bothered with my complaint when all I want to do is run my mouth. I only asked if they could accommodate a disabled/elderly person. We left after they called the law on me because we didn't leave quick enough. I can't make this up and believe me when I say. I've been to many hotels most being quality inn however I will NEVER step foot in any of their hotels again NEVER!

Cons:

Everything!!!!!!!!!!!!!

2026-05-19 • via Nuitee
F
Franck • solo_traveller • us
7
Pros:

The room was pretty clean so I felt pretty comfortable in my room. Breakfast was good with plenty to choose from. The location was great! One block from the Niagara Falls Park entrance, so we didn't have to worry about driving to the park and finding parking there.

Cons:

Looked like they were working on painting the hallways on my floor, so that was a little obstacle, but not terrible. The parking lot is super small so you have to use a parking garage down the street and pay for it, but with being so close to the park and not having to pay and find parking there makes up for it in my opinion.

2026-05-18 • via Nuitee
S
Sri Mahesh • couple • us
4
2026-05-18 • via Nuitee
M
Maria Alejandra • family_with_children • us
9
Lo necesario
Pros:

Es muy vieja la habitación y parece de sucia, pero en realidad está limpia y por el precio y la ubicación tiene lo que uno necesita.

Cons:

Las áreas comunes son feas, la piscina se ve vieja y da la impresión de ser sucia. El desayuno es muy pobre.

2026-05-18 • via Nuitee
J
Jodi V • solo_traveller • us
3
Pros:

Proximity to the falls

Cons:

No parking
Toilet broke in the room
Hotel was loud all night long
Breakfast was so crowded with no where to sit
We were told if we paid the $30 to park in the parking garage we could go in and out. Wrong.

2026-05-18 • via Nuitee
E
Elisabete • solo_traveller • pt
7
Pros:

Localização
Simpatia do funcionário da recepção

Cons:

Pequeno almoço

2026-05-16 • via Nuitee
G
Guntis • extended_group • es
10
2026-05-13 • via Nuitee
S
Sophie • extended_group • de
8
2026-05-12 • via Nuitee
C
Christy • extended_group • us
9
Overall it was great
Pros:

Staff was great place was clean

Cons:

The whole floor smelled like marijuana

2026-05-11 • via Nuitee
D
Dang • solo_traveller • us
7
Pros:

Location

Cons:

Bay window leaks when ít rains . Lavatory faucet was bad,

2026-05-11 • via Nuitee
M
mahmood • couple • us
8
2026-05-11 • via Nuitee
K
Khatod • solo_traveller • in
10
2026-05-07 • via Nuitee
S
Shailesh • family_with_children • us
6
2026-05-07 • via Nuitee